3-star Lisbon hotel, connected to a shopping center in Lisbon Old Town
Along with a fitness center, this hotel has a business center and conference space. WiFi in public areas is free. Additionally, concierge services, laundry facilities, and a 24-hour front desk are onsite.
Hotel Borges Chiado offers 120 air-conditioned accommodations with safes and hair dryers. 32-inch LCD televisions come with satellite channels.
Bathrooms include showers. This Lisbon hotel provides complimentary wireless Internet access. Housekeeping is provided daily.
Recreational amenities at the hotel include a fitness center.
Wireless Internet access is complimentary. Business-related amenities at this 3-star property consist of a business center and a meeting room. Event facilities measuring 3767 square feet (350 square meters) include conference space. This Lisbon hotel also offers a fitness center, a vending machine, and tour/ticket assistance. Concierge services and wedding services can be provided.
Buffet breakfasts are available for a surcharge and are served each morning between 7:30 AM and 10:30 AM.
Room service (during limited hours) is available.
Languages
English, French, Italian, Portuguese, Spanish
Property amenities
Internet
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Parking and transportation
No onsite parking available
Food and drink
Daily buffet breakfast available 7:30 AM to 10:30 AM for a fee: EUR 10 for adults and EUR 10 for children
Things to do
Gym
TV in common areas
Family friendly
Laundry facilities
Soundproofed rooms
Conveniences
24-hour front desk
Laundry facilities
Luggage storage
Safe at front desk
Vending machine
Guest services
Concierge services
Housekeeping (daily)
Tour and ticket assistance
Wedding services
Business services
3,767 square feet of conference space
Business center
Meeting room
Accessibility
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Elevator
Wheelchair accessible (may have limitations)
Wheelchair-accessible registration desk
More
1 building
5 floors
Ballroom
Banquet hall
Traditional architecture
Room amenities
Bedroom
Bedsheets provided
Bathroom
Hair dryer
Private bathroom
Shower
Towels provided
Entertainment
32-inch LCD TV with satellite channels
Food and drink
Limited room service
More
Air conditioning
Safe
Soundproofed rooms
Policies
Check-in
Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18
Check-out
Check-out before noon
Express check-out available
Special check-in instructions
Front desk staff will greet guests on arrival at the property
Access methods
Staffed front desk
Pets
Pets not allowed
Children and extra beds
Children are welcome
Rollaway/extra beds are available for EUR 35.0 per night
Cribs (infant beds) are not available
Property payment types
Important information
Fees
You'll be asked to pay the following charges at the property. Fees may include applicable taxes:
A tax is imposed by the city: EUR 4.00 per person, per night, up to 7 nights. This tax does not apply to children under 13 years of age.
We have included all charges provided to us by the property.
Optional extras
Fee for buffet breakfast: approximately EUR 10 for adults and EUR 10 for children
Rollaway bed fee: EUR 35.0 per night
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Property Registration Number 1422
Property is also known as
Borges Chiado
Borges Chiado Lisbon
Borges Hotel
Hotel Borges
Hotel Borges Chiado
Hotel Borges Chiado Lisbon
Borges Hotel Lisbon
Hotel Borges Chiado Hotel
Hotel Borges Chiado Lisbon
Hotel Borges Chiado Hotel Lisbon
Hotel Borges Chiado Reviews
Reviews
8.4
Very Good
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.
Breakfast was really good. Nice dinner room.
Good customer service at the desk.
Yedideyah
Stayed 6 nights in Feb 2025
6/10 Okay
Verified traveler
Mar 2, 2025
Liked: Cleanliness
Disliked: Staff & service
Good location and comfortable 3 star hotel
The location is convenient, just across from the metro station entrance and in a busy area.
The reception area is small and gets very crowded.
The reception staff are quite 'indifferent' with customers and so the the customer experience is not great: this is a management issue and should be rectified with better training and staff recruitment.
In a very vibrant area of Lisbon. Several walkable neighborhoods close by. Extremely helpful front desk staff. Very good restaurants nearby. Close to tram and Metro, National Museum of Contemporary Art. Walked 10 minutes to Fado in Chiado musical performance.
Nothing but positive things to say about this hotel.
Absolutely loved my room here, it was clean and very beautiful. Arrived early and there was an option to drop-off bags which was greaf. Probably the best area possible to stay in Lisboa, it is so lively and close to everything. Would definitely come back
Rooms are large enough, a little tatty. Clean modern bathrooms. The hotel is smelly. Outside entrance rundown , hard to notice. Baixa - Chiado Metro is in front but BEWARE it has 4 huge escalators up , some often not working.The staff chat and giggle amongst themselves while clients wait. Check in takes forever. 2 nd stay by default, same review
Subject: Urgent Dispute Regarding Hotel Stay – No Response from Expedia YET!!! (Hotel Borges Chiado
Lisbon-Portugal
Check in 02/08/25
Check out 02/11/25) Confirmation: Expedia itinerary: 73022580644024
I am extremely disappointed that Expedia continues to sell rooms at this hotel despite being aware of its unacceptable conditions. I recently stayed at this property and was shocked by the level of filth, including a dirty toilet, stained mattress, and an unbearable smell. I have taken multiple pictures as evidence of the unsanitary conditions.
I immediately contacted Expedia to express my frustration and file a complaint, yet I have not received any follow-up email as promised. I need to formally dispute this booking and expect a resolution as soon as possible. This place doesn’t even deserve a 1 out of 100 rating—it was truly a horrible experience.
Let me know on the next steps for submitting my photos and processing my dispute. If I do not receive a response promptly, I will escalate this matter further.
I look forward to your urgent attention to this issue.
Roshana Suly
Hotel is in an excellent location, room was very spacious and clean. The hotel was excellent value for money and I cannot recommend enough - good job!
Lauren
Stayed 3 nights in Feb 2025
8/10 Good
Jane
Feb 15, 2025
Liked: Cleanliness
Disliked: Staff & service
The property is nice enough. Good transit,
Ok breakfast. There are 5 staff behind the counter chatting and ignoring clients , you can stand and wait 5 minutes before they address you. The hotel needs s retrofit of plumbing as it is smelly.
The location of the hotel is very good.
Front desk staff not friendly.
Housekeeping they clean the room every day but please use bathroom cleaner the bathroom on our 3rd days has bad smell already.
Breakfast is just basic, good to start the day.
But the attendants in the breakfast area needs to improve their attitude not even smiling no greetings.
Near cruise port. Excellent choice for old town era feel.
Joseph
Stayed 2 nights in Dec 2024
6/10 Okay
James
Jan 22, 2025
Liked: Cleanliness, staff & service
An Okay Stay
We had a few issues. Biggest being getting food poisoning from having breakfast. This was disappointing because I was stuck in the room for two days of the seven I was there. Management did not offer any recourse, I believe we should have received some compensation. Also the rooms and corresponding pictures do not match. The hotel blamed Hotels.com for using wrong pictures but their website showed same. The front desk staff were friendly.
Perfect location in the middle of the action. Nice restaurants just outside the door. Very close subway station. Very nice complete breakfast in a beautiful dining room
Good stay, great location, but it could be a fine destination with a full rehab of the property.
There is a bad smell in all of the rooms that we visited and common areas for certain, as referenced in other reviews.
There is also a lot of great inner lobby space, like maybe they removed the pools and spa etc, that was vacant but was cool looking. Could be great and well needed cocktail bar for the area.
Every thing you see on the photos is what you should expect during your visit. What we didn’t expect was a major accident in the bathroom when the bathroom sliding door came off and it literally shattered into a million pieces and exploded at my son in the shower causing some nicks on his hand, arm and lower body. We thought our son slipped and fell on the shower glass but as he was moving the glass door to open it, the glass door shattered. While the staff was very concerned and attended to him medically, the whole experience of hearing the glass shatter and our son being injured from the glass pieces was very traumatizing. They did give us another bedroom to get ready in. But this a very a bad experience for us.