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Eurostars Universal Lisboa

5.0 star property

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Photo gallery for Eurostars Universal Lisboa

Outdoor pool, sun loungers
1 bedroom, hypo-allergenic bedding, minibar, desk
Property amenity
Property amenity
Exterior

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
  • Parking available

Explore the area

Map
Avenida do D. Joao 11 (13), lote 1.12.01, Lisbon, Lisboa, 1990-221
  • Lisbon Casino
    ‪3 min walk‬
  • Vasco da Gama Shopping Centre
    ‪5 min walk‬
  • Lisbon Oceanarium
    ‪8 min walk‬
  • Lisbon (LIS-Humberto Delgado)
    ‪4 min drive‬

Room options

View all photos for Double Room Single Use

1 bedroom, hypo-allergenic bedding, minibar, desk

Double Room Single Use

8.8 out of 10
Excellent
(16 reviews)
  • 248 sq ft
  • Sleeps 1
  • 1 King Bed

View all photos for Deluxe Double Room

1 bedroom, hypo-allergenic bedding, minibar, desk

Deluxe Double Room

9.0 out of 10
Wonderful
(94 reviews)
  • 248 sq ft
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Junior Suite (Single Use)

1 bedroom, hypo-allergenic bedding, minibar, desk

Junior Suite (Single Use)

  • Sleeps 1
  • 1 King Bed

View all photos for Deluxe Double Room Single Use, River View

1 bedroom, hypo-allergenic bedding, minibar, desk

Deluxe Double Room Single Use, River View

  • Sleeps 1
  • 1 King Bed OR 2 Twin Beds

View all photos for Deluxe Double Room Single Use, City View

1 bedroom, hypo-allergenic bedding, minibar, desk

Deluxe Double Room Single Use, City View

  • Sleeps 1
  • 1 King Bed OR 2 Twin Beds

View all photos for Deluxe Double Room, City View

1 bedroom, hypo-allergenic bedding, minibar, desk

Deluxe Double Room, City View

8.0 out of 10
Very good
(7 reviews)
  • 248 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Deluxe Double Room, River View

1 bedroom, hypo-allergenic bedding, minibar, desk

Deluxe Double Room, River View

7.0 out of 10
Good
(6 reviews)
  • 248 sq ft
  • River view
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Junior Suite

1 bedroom, hypo-allergenic bedding, minibar, desk

Junior Suite

  • 452 sq ft
  • Sleeps 2
  • 1 King Bed

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Exterior

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  • Pet friendly
  • Free WiFi
  • Restaurant
4.6 out of 5, Wonderful, (1311)
$177 nightly
The price is $177 total
includes taxes & fees
Tivoli Oriente Lisboa Hotel

About this property

Eurostars Universal Lisboa

5-star Lisbon hotel connected to a rail/subway station, walkable to Lisbon Casino
An outdoor pool, a restaurant, and a fitness center are available at this hotel. WiFi in public areas is free. Additionally, a bar/lounge, a snack bar/deli, and a rooftop terrace are onsite. Housekeeping is available on request.
Eurostars Universal Lisboa offers 189 air-conditioned accommodations with minibars and bathrobes. Business-friendly amenities include desks, desk chairs, and phones. Bathrooms include showers, slippers, and hair dryers. Hypo-allergenic bedding, irons/ironing boards, and change of towels can be requested. Housekeeping is provided daily.
Recreational amenities at the hotel include an outdoor pool and a fitness center.
Guests can pamper themselves by indulging in the onsite spa services.
Eurostars Universal Lisboa features an outdoor pool and a fitness center. Dining options at the hotel include a restaurant, a coffee shop/cafe, and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. Public areas are equipped with complimentary wireless Internet access.

Business-related amenities at this 5-star property consist of a business center and meeting rooms. This luxury hotel also offers a rooftop terrace, spa services, and tour/ticket assistance. For a surcharge, a shuttle from the airport to the hotel (available 24 hours) is offered to guests. Parking is available onsite for a surcharge.

Eurostars Universal Lisboa has designated areas for smoking.

Buffet breakfasts are available for a surcharge and are served each morning between 7:00 AM and 10:30 AM.
Eurostars Universal Lisboa has a restaurant on site.

Languages

English, French, Portuguese, Spanish

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour airport pick-up shuttle on request for a surcharge
  • Covered self parking on site (EUR 20 per night)

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:30 AM for a fee: EUR 25 for adults and EUR 25 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Things to do

  • Gym
  • Outdoor pool

Family friendly

  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Business center
  • Meeting rooms

Outdoors

  • Garden
  • Pool loungers
  • Rooftop terrace

Spa

  • Spa services

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 15 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2021
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Double-glazed windows
  • Living plant wall
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Hypo-allergenic bedding

Bathroom

  • Bathrobes
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Food and drink

  • Minibar

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Heating
  • Iron/ironing board on request
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Reusable coffee/tea filters
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: EUR 4.00 per person, per night, up to 7 nights. This tax does not apply to children under 13 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately EUR 25 for adults and EUR 25 for children
  • Airport shuttle fee: EUR 35 per vehicle (maximum occupancy 2)
  • Covered self parking fee: EUR 20 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a security system
Property Registration Number 9908

We should mention

The seasonal pool will be open from May 01 to October 31

Property is also known as

Eurostars Universal Lisboa Hotel
Eurostars Universal Lisboa Lisbon
Eurostars Universal Lisboa Hotel Lisbon

Eurostars Universal Lisboa Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 774 out of 1081 reviews
Rating 8 - Good. 165 out of 1081 reviews
Rating 6 - Okay. 70 out of 1081 reviews
Rating 4 - Poor. 33 out of 1081 reviews
Rating 2 - Terrible. 39 out of 1081 reviews

9.6/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Spencer

Stayed 1 night in Mar 2025

8/10 Good

Cam

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Location and staff were wonderful. Lobby and atrium very pretty. But adjacent construction and street noise were awful. Room was quite cramped, as is often the case in European hotels. Our stay was only overnight.
Stayed 1 night in Mar 2025

10/10 Excellent

Robert

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and welcoming staff
Stayed 1 night in Mar 2025

10/10 Excellent

Amanda

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We were only there for a night, but it was just fine. Well-appointed and staff was great. Restaurant was fine but very expensive.
Stayed 1 night in Mar 2025

10/10 Excellent

James

Stayed 6 nights in Mar 2025

10/10 Excellent

Hossein

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect!
Stayed 2 nights in Mar 2025

10/10 Excellent

Peg, Perkasie

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel with modern finishes.
Stayed 1 night in Mar 2025

4/10 Poor

Danilo

The room provided was smelly, noisy, and was not ready until late in the afternoon.
Stayed 1 night in Mar 2025

6/10 Okay

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities

Review

Modern hotel small rooms far away from historical center is its main disadvantage. Service and breakfast was excellent although takes a long time to get a coffee
Stayed 3 nights in Mar 2025

2/10 Terrible

nathalie

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
No access to the Rooftop . It was the reason of my choie. Wanted to see the iew of the city have a gless of wine relax in the spa . Really upset. .really Too expensive for not having all the feature
Stayed 1 night in Mar 2025

10/10 Excellent

Rashida

Liked: Cleanliness, staff & service, property conditions & facilities
Front desk staff was friendly and we got an early check in
Stayed 2 nights in Mar 2025

10/10 Excellent

VICTOR

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s an excellent place to stay staff very helpful and friendly. The buffet is awesome and I can’t say enough how good the staff is and friendly.
Stayed 3 nights in Mar 2025

10/10 Excellent

Alicia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Andre and his team were fantastic
Stayed 6 nights in Mar 2025

10/10 Excellent

Salli

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very enjoyable stay

The staff were so helpful and friendly. Housekeeping service was top notch. We only ate in the restaurant on one occasion. The meal was exemplary and our waiter, Daniel, was very knowledgeable about the wines. The rooftop pool looked amazing, but it was too cold, wet and windy to enjoy on this visit.
Stayed 5 nights in Mar 2025

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

Lilia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent experience.

Excellent. Highlight was the Bartender David. He educated us soo much in his drink making skills, history and his love of drinks. Engaging with all.
Stayed 1 night in Mar 2025

10/10 Excellent

Maria Lucia

Stayed 1 night in Mar 2025

10/10 Excellent

Vedo

Traveled with family
Liked: Amenities
Excellent in every way 👍
Stayed 1 night in Dec 2024

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

8/10 Good

Edward, SALMON ARM

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Feb 2025

10/10 Excellent

CARLOS, CORAL SPRINGS

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awsome
Stayed 1 night in Feb 2025

8/10 Good

Allison

Traveled with partner
Liked: Cleanliness
It served its purpose but was put off that they wanted to charge 50 euros for a shuttle to the airport.
Stayed 1 night in Mar 2025

10/10 Excellent

Sherri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A very classy hotel. Staff was exceptional! Great location for shopping and train.
Stayed 1 night in Mar 2025

10/10 Excellent

Carl

Traveled with partner
Liked: Cleanliness
Very nice hotel, but front desk never answered phone.
Stayed 5 nights in Dec 2024