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9Hotel Mercy

4.0 star property

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your current months are February, 2025 and March, 2025.
February 2025
March 2025

Photo gallery for 9Hotel Mercy

Front of property
Reception
Bar (on property)
Business center
Superior Double Room | Premium bedding, minibar, in-room safe, soundproofing

Reviews

8.8 out of 10
Excellent

Popular amenities

  • 24/7 front desk
  • Bar
  • Room service
  • Pet friendly
  • Housekeeping

Explore the area

Map
Rua da Misericordia, 76, Lisbon, 1200-273
  • Rossio Square
    ‪6 min walk‬
  • Santa Justa Elevator
    ‪7 min walk‬
  • Figueira Square
    ‪9 min walk‬
  • Lisbon (LIS-Humberto Delgado)
    ‪27 min drive‬

Room options

Classic Double Room

8.4 out of 10
Very good
(46 reviews)
  • 248 sq ft
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

Suite (Mercy)

9.0 out of 10
Wonderful
(7 reviews)
  • 506 sq ft
  • City view
  • Sleeps 2
  • 1 Queen Bed

Club Double Room

8.4 out of 10
Very good
(9 reviews)
  • 258 sq ft
  • City view
  • Sleeps 2
  • 1 Queen Bed

Executive Double Room

9.8 out of 10
Exceptional
(8 reviews)
  • 323 sq ft
  • City view
  • Sleeps 2
  • 1 Queen Bed

Superior Double Room

8.8 out of 10
Excellent
(23 reviews)
  • 258 sq ft
  • City view
  • Sleeps 2
  • 1 Queen Bed

Similar properties

Room

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Free WiFi
Restaurant
Air conditioning
Breakfast available
4.7 out of 5, Exceptional, (1001)
The price is $220
per night
$241 total
includes taxes & fees
Feb 14 - Feb 15
Lisboa Carmo Hotel

About this property

9Hotel Mercy

4-star hotel in Lisbon Old Town
This hotel features a bar/lounge, coffee/tea in a common area, and a business center. WiFi in public areas is free. Additionally, concierge services, dry cleaning, and laundry facilities are onsite.
9Hotel Mercy offers 47 air-conditioned accommodations with iPod docking stations and minibars. Beds feature premium bedding. 32-inch flat-screen televisions come with digital channels. Bathrooms include bathtubs or showers with rainfall showerheads, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include complimentary newspapers, safes, and phones. Additionally, rooms include espresso makers and complimentary bottled water. Housekeeping is offered daily and irons/ironing boards can be requested.

Public areas are equipped with complimentary wireless Internet access. This 4-star property offers access to a business center and meeting rooms. A bar/lounge is on site where guests can unwind with a drink. For a surcharge, an airport shuttle (available 24 hours) is offered to guests. This boutique hotel also offers a library, a terrace, and multilingual staff.
Buffet breakfasts are available for a surcharge and are served each morning between 7:30 AM and 10:30 AM.
Le 9 Bar - This bar serves breakfast only.
Room service (during limited hours) is available.

Languages

English, French, Polish, Portuguese, Russian, Spanish, Ukrainian

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Offsite parking available (EUR 21 per day); reservations required
  • 24-hour roundtrip airport shuttle on request for a surcharge

Food and drink

  • Daily buffet breakfast available 7:30 AM to 10:30 AM for a fee: EUR 15 for adults and EUR 7.50 for children
  • A bar/lounge
  • Coffee and tea in common areas

Restaurants on site

  • Le 9 Bar

Things to do

  • Library

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Business center
  • Meeting rooms

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Bathroom emergency pull cord
  • Elevator
  • Grab bar near toilet
  • Low-height counter and sink
  • Raised toilet seat
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 7 floors
  • Banquet hall
  • Built in 2012
  • Designated smoking areas

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with digital channels
  • iPod dock

Food and drink

  • Electric kettle
  • Espresso maker
  • Free bottled water
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Free daily newspapers
  • Iron/ironing board on request
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of EUR 20 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
1 total (up to 15 lbs per pet)
Pets cannot be left unattended
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
1 child, up to the age of 2 years, can stay for free if using existing beds when occupying the parent or guardian's room
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: EUR 200 per accommodation, per stay
  • A tax is imposed by the city: EUR 4.00 per person, per night, up to 7 nights. This tax does not apply to children under 13 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately EUR 15 for adults and EUR 7.5 for children
  • Airport shuttle fee: EUR 40 per vehicle (one-way, maximum occupancy 4)
  • Airport shuttle fee per child: EUR 40 (one-way), (up to 17 years old)
  • Nearby parking fee: EUR 21 per day (328 ft away)
  • Pet fee: EUR 20 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.

We should mention

Only registered guests are allowed in the guestrooms
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hotel Mercy
Mercy Hotel
Mercy Hotel Lisbon
Mercy Lisbon
9HOTEL MERCY Hotel Lisbon
9HOTEL MERCY Hotel
9HOTEL MERCY Lisbon
9HOTEL MERCY
9HOTEL MERCY Hotel
9HOTEL MERCY Lisbon
9HOTEL MERCY Hotel Lisbon

9Hotel Mercy Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 548 out of 1000 reviews" "
Rating 8 - Good. 335 out of 1000 reviews" "
Rating 6 - Okay. 74 out of 1000 reviews" "
Rating 4 - Poor. 25 out of 1000 reviews" "
Rating 2 - Terrible. 18 out of 1000 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Barry Dean

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were a little concerned that the noise from the busy streets with people partying and drinking might make it a hard place to sleep, but the rooms were quiet. We walked across the street for the best breakfast we had in Lisbon, and all the major attractions were within walking distance.
Stayed 4 nights in Oct 2024

10/10 Excellent

Edmund

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2024

8/10 Good

Noah

Stayed 2 nights in Oct 2024

2/10 Terrible

Joann

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
About 9Hotel Moldy. Stay was Oct. 4-7, 2024. At check-in we were advised that there would be one bottle of water in our room for the whole stay, otherwise we would have to pay for water out of the mini fridge. Why is this pettiness even discussed with someone who is paying $359 for a suite? We opened the door to Suite 601 and were immediately hit with a strong smell of mold. The bathroom was worse. If we weren't so tired (10:00 p.m.) at check-in, we would have turned around and checked back out. We called about this every day at least once, causing stress and wasting our vacation time. No one ever did anything about it. They would send the housekeeper up and have her scrub the shower again. Of course this wasn't going to solve anything. They needed a professional to address the root of the problem. Speaking of the shower, It flooded every time you took a shower. Water pooled and spilled out onto the floor. The sink also drained slowly. The vinyl flooring is coming up in several places and it caused my husband to trip a couple times. The hotel is quite dark, from the breakfast room, lobby to our room. The hallways are black. The bathroom is all black, floors, doors, walls. This is not conducive to doing things you need to do in a bathroom such as your hair and makeup. I did my makeup on the terrace. It isn't practical. This was our 40th anniversary trip. The other hotels we stayed at were incredible. We actually dreaded coming back to the Hotel9 Moldy each night
Stayed 3 nights in Oct 2024

8/10 Good

Vanessa Louise

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Oct 2024

10/10 Excellent

Reshma

Stayed 1 night in Oct 2024

10/10 Excellent

Ken

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First trip to Lisbon. There will be more!
Stayed 5 nights in Oct 2024

4/10 Poor

Miki

Liked: Cleanliness
Disliked: Staff & service
Stayed 6 nights in Sep 2024

6/10 Okay

Eric

Traveled with partner
Liked: Cleanliness, staff & service
The area is great. Close to everything, however as a Boutique hotel it needs some work. We had one of the suites and it was worn down. Carpet was stained. Stains on couches. The walls also needed to cleaning and fresh paint.
Stayed 4 nights in Sep 2024

8/10 Good

Cole, San Francisco

Traveled with partner
Liked: Amenities, property conditions & facilities
Great place to stay. Walking distance to many tourist attractions. The staff was very kind and attentive
Stayed 2 nights in Sep 2024

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024

8/10 Good

daryl s

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Sep 2024

10/10 Excellent

ELEANOR

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Kudos to the housekeeping staff who found my granddaughter’s pearl earrings and we were able to retrieve it on our way back to Lisbon. Thank you so much , appreciate your honesty.
Stayed 2 nights in Aug 2024

10/10 Excellent

Jade

Stayed 4 nights in Aug 2024

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities
This hotel is in a great area for tourist. We arrived a bit early around 11 am and no room was available. We were asked to return at 3pm for a room. I was a bit disappointed that after flying all night and arriving at 10am. Got to the hotel at 11am. We were told that the room would be ready at 3pm and however the room was not ready at 3pm. We had to wait longer to get a room. Besides the arrival problem the hotel was 8/10 to me.
Stayed 3 nights in Aug 2024

10/10 Excellent

Sarah

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel in an excellent location. Hotel is very clean and comfortable.
Stayed 2 nights in Aug 2024

8/10 Good

Narendra

Liked: Cleanliness
Good location but staff need to be more service oriented
Stayed 2 nights in Jul 2024

8/10 Good

Lourdes

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Aug 2024

10/10 Excellent

Patricia

Stayed 4 nights in Aug 2024

8/10 Good

Neelam

Liked: Cleanliness, staff & service
Everything close
Stayed 4 nights in Aug 2024

8/10 Good

Robert T. Torres

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location.. very close to restaurants and main attractions.
Stayed 6 nights in Aug 2024

6/10 Okay

Sadjida

Liked: Cleanliness, staff & service
Stayed 3 nights in Aug 2024

10/10 Excellent

David, Manhattan

👍
Stayed 1 night in Jul 2024

8/10 Good

Julie

Liked: Cleanliness, staff & service, property conditions & facilities
I had stayed in Lisbon previously on this same trip--we left to go to The Algarve and needed a place when we returned. This location is much quieter than Chiado but still located near Bairro Alto and other restaurants, sights, etc are within easy walking distance. The hotel is definitely a boutique hotel--smaller, darker more modern rooms, but well-apppointed. I did not have breakfast but it is available. The only negative is that the power to the rooms kicks in when you open your room and insert your key --rooms heat up a bit during day while you are out touring but they do cool quickly. Depending the area of town you would like to be in --and for a reasonable rate --I was very comfortable here!
Stayed 2 nights in Aug 2024

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We booked this property last minute, as our previous reservation cancelled on us. It was perfect! Perfect location, nice breakfast included. It was quiet at night, great staff, clean and spacious room. We will definitely stay here again!
Stayed 3 nights in Aug 2024