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El Polo Apart Hotel & Suites

4.0 star property

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Photo gallery for El Polo Apart Hotel & Suites

Deluxe Suite, 2 Double Beds | Down comforters, minibar, in-room safe, desk
Down comforters, minibar, in-room safe, desk
Grand Suite | Down comforters, minibar, in-room safe, desk
Front of property
32-inch LED TV with cable channels, TV

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • Breakfast available
  • Air conditioning
  • Housekeeping
  • Room service
  • 24/7 front desk

Explore the area

Map
Av. La Encalada #1515, Monterrico, Santiago de Surco, Lima, 33
  • United States of America Embassy Lima
    ‪2 min walk‬
  • Jockey Plaza
    ‪3 min drive‬
  • Jockey Exhibition Center
    ‪4 min drive‬
  • Lima (LIM-Jorge Chavez Intl.)
    ‪38 min drive‬

Room options

View all photos for Deluxe Suite, 1 King Bed

Down comforters, minibar, in-room safe, desk

Deluxe Suite, 1 King Bed

  • 592 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Suite, 2 Double Beds

Deluxe Suite, 2 Double Beds | Down comforters, minibar, in-room safe, desk

Deluxe Suite, 2 Double Beds

  • 592 sq ft
  • Sleeps 3
  • 2 Double Beds

View all photos for Senior Suite, 2 Double Beds

Down comforters, minibar, in-room safe, desk

Senior Suite, 2 Double Beds

  • 431 sq ft
  • Sleeps 3
  • 2 Double Beds

View all photos for Senior Suite, 1 Queen Bed

Senior Suite, 1 Queen Bed | Down comforters, minibar, in-room safe, desk

Senior Suite, 1 Queen Bed

  • 431 sq ft
  • Sleeps 3
  • 1 Queen Bed

View all photos for Premium Room

Premium Room | Down comforters, minibar, in-room safe, desk

Premium Room

  • 258 sq ft
  • Sleeps 3
  • 1 Queen Bed

View all photos for Grand Suite

Grand Suite | Living area | 32-inch LED TV with cable channels, TV

Grand Suite

  • 258 sq ft
  • Sleeps 3
  • 1 King Bed

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Interior

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  • Pool
  • Breakfast included
  • Spa
  • Pet friendly
4.6 out of 5, Wonderful, (275)
The price is $147
per night
$162 total
May 21 - May 22
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About this property

El Polo Apart Hotel & Suites

4-star Santiago de Surco hotel steps from United States of America Embassy Lima
Along with a restaurant, this smoke-free hotel has a bar/lounge and a snack bar/deli. Free WiFi in public areas and free self parking are also provided. Other amenities include conference space, concierge services, and dry cleaning.
El Polo Apart Hotel & Suites offers 60 air-conditioned accommodations with minibars and safes. Beds feature down comforters. 32-inch LED televisions come with cable channels. Bathrooms include bidets, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include irons/ironing boards.

Dining options at the hotel include a restaurant and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. Business-related amenities at this 4-star property consist of 2 meeting rooms and limo/town car service.

A computer station is located on site and wireless Internet access is complimentary. Event facilities measuring 700 square feet (65 square meters) include conference space. This business-friendly hotel also offers multilingual staff, tour/ticket assistance, and a garden. For a surcharge, the property provides an airport shuttle (available 24 hours) and an area shuttle. Onsite self parking is complimentary.

El Polo Apart Hotel & Suites is a smoke-free property.

Buffet breakfasts are available for a surcharge and are served each morning between 7:00 AM and 10:00 AM.
Polo Bistro - This restaurant specializes in international cuisine and serves breakfast only. Guests can enjoy drinks at the bar.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Area shuttle (surcharge)
  • Limo/town car service
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:00 AM for a fee: USD 14 for adults and USD 14 for children
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Polo Bistro

Family friendly

  • Babysitting (surcharge)
  • Crib (surcharge)
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Turndown service

Business services

  • 2 meeting rooms
  • 700 square feet of conference space
  • Computer station

Outdoors

  • Garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 2 buildings
  • 7 floors
  • Banquet hall
  • Built in 1998
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Crib (surcharge)
  • Day bed
  • Down comforter

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • 32-inch LED TV with cable channels

Food and drink

  • Limited room service
  • Minibar

More

  • Air conditioning
  • Desk
  • Iron/ironing board on request
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 11:00 PM
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 3 years, can stay for free if using existing beds when occupying the parent or guardian's room
Cribs (infant beds) are available for USD 40.0 per night

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • You may be asked to pay the following charges at the property: Peru value-added tax (18%). Nonresident travelers who present a valid passport and tourist visa/immigration card may be exempt from value-added tax (18%).

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately USD 14 for adults and USD 14 for children
  • Airport shuttle fee: USD 40 per person (one-way)
  • Airport shuttle fee per child: USD 40 (one-way)
  • Late check-out is available for a fee (subject to availability)
  • Crib (infant bed) fee: USD 40.0 per night
  • Facilities fee: USD 10 per person, per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
Property Registration Number 20333712505

We should mention

Children under 18 are generally not allowed to stay at properties in Peru without a parent, legal guardian or duly authorized responsible person. Accompanying adults may be asked for both their and the child's ID as well as any duly notarized supporting documentation. Visitors who plan to travel with children should consult with a Peruvian consulate office prior to travel for further guidance.
According to Peruvian law, cash is not accepted for payments over PEN 2,000 or USD 500. Payments greater than these amounts must be settled by credit card or other methods approved by the property and local law; payments cannot be split between currencies
This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

Property is also known as

El Polo Apart Hotel Surco
El Polo Apart Surco
El Polo Apart Hotel And Suites
El Polo Apart Hotel Lima
El Polo Apart Hotel
El Polo Apart
El Polo Apart Hotel Suites
El Polo Apart & Suites
El Polo Apart Hotel Suites
El Polo Apart Hotel & Suites Hotel
El Polo Apart Hotel & Suites Santiago de Surco
El Polo Apart Hotel & Suites Hotel Santiago de Surco

El Polo Apart Hotel & Suites Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 45 out of 86 reviews
Rating 8 - Good. 23 out of 86 reviews
Rating 6 - Okay. 11 out of 86 reviews
Rating 4 - Poor. 2 out of 86 reviews
Rating 2 - Terrible. 4 out of 86 reviews

8.8/10

Cleanliness

8.4/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Rudiney

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good but much expensive
Stayed 1 night in Nov 2024

10/10 Excellent

Ana

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great ! Staff and service wonderful 👍
Stayed 3 nights in Jan 2025

10/10 Excellent

KENNETH MARTINEZ

Liked: Cleanliness, staff & service, property conditions & facilities
Great location,
Stayed 2 nights in Jul 2024

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel, wonderful staff. In a beautiful location, everything right there, anything you need. Would definitely recommend and stay again.
Stayed 3 nights in Mar 2024

10/10 Excellent

Caius

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the El Polo new mall. Great location for that area. Far from Larcomar and Miraflores but a nice area with new shopping.
Stayed 7 nights in Sep 2023

8/10 Good

Ivonne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
What a nice surprise to find this hotel. Clean, great staff and good price.
Stayed 1 night in May 2023

10/10 Excellent

Jean-Pierre

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is fantastic, I felt safe it was very clean. The staff was phenomenal. I highly recommend staying at this hotel.
Stayed 11 nights in Feb 2023

10/10 Excellent

Gladys

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Grear location!

Best place to Stay if you have an early appointment at the American Embassy! Location at it best, several restaurants, an open shopping center, Medical center, Banks, Pharmacy, Cinema theater, etc. Clean, confortable, big suites, great restaurant and awesome Front Desk!
Stayed 1 night in Dec 2022

10/10 Excellent

Omar

Traveled with family
Liked: Cleanliness, staff & service
Excellent service and rooms
Stayed 4 nights in Sep 2022

10/10 Excellent

Omar

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The rooms are very comfortable, private and , near good restaurants, boutiques pharmacies, and everything you could need. I recommend this Hotel
Stayed 3 nights in Apr 2022

10/10 Excellent

CONRAD, Houston

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very nice hotel this hotel could be anywhere in a major city in the world and it would atill be excellent
Stayed 8 nights in Mar 2022

10/10 Excellent

maria, anaheim

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excelente servicio
Stayed 1 night in Mar 2022

10/10 Excellent

Omar

Stayed 3 nights in Feb 2022

10/10 Excellent

Omar

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best hotel I have stayed in Lima.
Stayed 4 nights in Dec 2021

10/10 Excellent

STEPHEN, NEWPORT

Stayed 13 nights in Sep 2021

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2021

6/10 Okay

Verified traveler

Stayed 2 nights in Jul 2021

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort

ood hotel under conditions

Stayed here at the peak of the pandemic because of the location. Very clean. Hotel was short staffed and understood on delayed times. Vreakfast took more than 2 hrs and necer received it. Even though we paid and no refund was given.
Stayed 1 night in Apr 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2020

4/10 Poor

Verified traveler

Stayed 1 night in Apr 2020

8/10 Good

Christopher

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort

Good hotel

It was good but the desk refused to give us a receipt for the vat tax. Other than that a beautiful hotel.
Stayed 1 night in Jan 2020

10/10 Excellent

Santiago

Stayed 14 nights in Sep 2019

10/10 Excellent

Verified traveler

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very good location if you are going for a business trip. Traffic is very tedious in Lima so you need to stay close to your meetings
Stayed 3 nights in Sep 2019

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Sep 2019