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Berkshires Untold

3.5 star property
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Photo gallery for Berkshires Untold

Interior
Exterior
Lobby
Breakfast, dinner served; American cuisine, garden views
Lobby

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Breakfast available
  • Bar
  • 24/7 front desk
  • Pet friendly
  • Air conditioning
  • Parking included
$199
includes taxes & fees
Sep 2 - Sep 3

Explore the area

View in a map
194 Pittsfield Rd, Lenox, MA, 01240
  • The Mount
    ‪7 min drive‬
  • Tanglewood Music Center
    ‪7 min drive‬
  • Bousquet Ski Area
    ‪10 min drive‬
  • Pittsfield, MA (PSF-Pittsfield Municipal)
    ‪9 min drive‬

Room options

View all photos for Deluxe Two King Suite

Deluxe Two King Suite | Living area | 39-inch Smart TV with digital channels, TV, Netflix

Deluxe Two King Suite

  • 535 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 King Beds and 1 Twin Sofa Bed

View all photos for Standard Two Double

Standard Two Double | 1 bedroom, premium bedding, minibar, individually decorated

Standard Two Double

8.8 out of 10
Excellent
(16 reviews)
  • 255 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard King

Standard King | 1 bedroom, premium bedding, minibar, individually decorated

Standard King

8.8 out of 10
Excellent
(53 reviews)
  • 255 sq ft
  • Sleeps 2
  • 1 King Bed

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Exterior

The Black Swan Lee - Lenox, an Ascend Collection Hotel

  • Breakfast included
  • Pet friendly
  • Parking included
  • Free WiFi
4.5 out of 5, Wonderful, 1,006 reviews
The Black Swan Lee - Lenox, an Ascend Collection Hotel

About this property

Berkshires Untold

3.5-star Lenox lodge with restaurant
This smoke-free lodge features a restaurant, a bar/lounge, and coffee/tea in a common area. Free WiFi in public areas and free self parking are also provided. Additionally, concierge services, a 24-hour front desk, and express check-in are onsite. Housekeeping is available on request.
Berkshires Untold offers 64 air-conditioned accommodations, which are accessible via exterior corridors and feature minibars and bathrobes. These individually decorated accommodations include desk chairs. Beds feature premium bedding. 39-inch Smart televisions come with digital channels and Netflix.

Bathrooms include showers, designer toiletries, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided on request.

The recreational activities listed below are available either on site or nearby; fees may apply.
The lodge offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. Public areas are equipped with complimentary wireless Internet access. This Lenox lodge also offers a terrace, coffee/tea in a common area, and concierge services. Onsite uncovered self parking is complimentary. A total renovation of this property was completed in February 2023.

Berkshires Untold is a smoke-free property.

Full breakfasts are available for a surcharge and are served each morning between 8:00 AM and 11:00 AM.
The Club Room - Overlooking the garden, this restaurant specializes in American cuisine and serves breakfast, dinner, and light fare. Guests can enjoy drinks at the bar. Reservations are required.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site
  • Free RV/bus/truck parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily full breakfast available 8:00 AM to 11:00 AM for a fee: USD 5 to 35 for adults and USD 5 to 25 for children
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas
  • Couples/private dining
  • Private picnics

Restaurants on site

  • The Club Room

Things to do

  • Books

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (on request)
  • Proposal/romance packages

Outdoors

  • Firepit
  • In a nature reserve
  • Outdoor furniture
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 3 accessible parking spaces
  • Area rugs in public areas
  • Area rugs in room
  • Hardwood flooring in public areas
  • Hardwood flooring in room
  • No elevator
  • Smooth flooring in public areas
  • Smooth flooring in room
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 2 floors
  • Fireplace in lobby
  • Renovated entire property - February 2023
  • Smoking not allowed
  • Traditional architecture

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 39-inch smart TV with digital channels
  • Hulu
  • Netflix
  • Streaming services

Food and drink

  • Champagne service
  • Minibar

More

  • Access via exterior corridors
  • Air conditioning
  • Desk chair
  • Individual decor
  • Iron/ironing board
  • Laptop workspace

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 85 per accommodation, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
1 total pets
Pets cannot be left unattended

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 100 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for full breakfast: approximately USD 5 to 35 for adults, and USD 5 to 25 for children
  • Pet fee: USD 85 per accommodation, per stay
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.

We should mention

This property does not have elevators

Property is also known as

Life House Berkshires
Berkshires Untold Lodge
Berkshires Untold Lenox
Berkshires Untold Lodge Lenox

Berkshires Untold Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 481 out of 706 reviews
Rating 8 - Good. 136 out of 706 reviews
Rating 6 - Okay. 53 out of 706 reviews
Rating 4 - Poor. 18 out of 706 reviews
Rating 2 - Terrible. 18 out of 706 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

9.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Okay

Sangeeta

Liked: Cleanliness, property conditions & facilities
We stayed for 1 night. It was okay. The complimentary coffee in the lobby in the morning was meh.
Stayed 1 night in May 2025

2/10 Terrible

Ashley

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
When we arrived they gave us a key to our room. Upon opening the door it was clear this room hadn’t been cleaned from the previous stay. We returned to the lobby and they gave us a new room. This room also hadn’t been cleaned. This happened TWO MORE TIMES. When we finally got a clean room it looked nice but the motel is LOUD. The AC sounds like a freight train and there is no sound proofing. The old crappy motel was clearly decorated well and that’s about it. Not worth the money
Stayed 1 night in May 2025

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great spot for hitting hiking spots
Stayed 2 nights in May 2025

10/10 Excellent

Alnisha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2025

10/10 Excellent

Julia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Comfy, character, charm & convenience

Just needed a place to sleep. Was very comfortable, cozy, more character & charm than a chain hotel. Loved that I could switch the HVAC unit from cool to heat or off and it worked well. Loved the hinoki scented hair products and lotion. All great! Very close to downtown Lenox, Tanglewood, Kripalu.
Stayed 3 nights in May 2025

10/10 Excellent

Saul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

10/10 Excellent

Nina

Stayed 1 night in May 2025

8/10 Good

Elizabeth

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Great price, lovely location, newer motel, comfy bed, clean. Noisy a/c. Would have appreciated a Kureg coffee maker in the room.
Stayed 2 nights in Apr 2025

10/10 Excellent

Valeriu

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing place .
Stayed 2 nights in May 2025

10/10 Excellent

David

Great vibe and excellent, aesthetically pleasing property
Stayed 1 night in May 2025

10/10 Excellent

Amanda

Stayed 1 night in May 2025

10/10 Excellent

Dana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect retreat

Had a great stay. Very comfortable and clean. Would definitely go back!
Stayed 2 nights in May 2025

10/10 Excellent

Justin

Stayed 1 night in May 2025

10/10 Excellent

Patricia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

8/10 Good

Kathleen

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great spot for resting between long hike days. Clean, modern and enjpyable. Great to have coffee every morning as well as cold citrus water available. Well done!
Stayed 5 nights in May 2025

10/10 Excellent

Mary Anne

Liked: Cleanliness, staff & service, property conditions & facilities
Up to date motel/hotel
Stayed 1 night in May 2025

10/10 Excellent

Darlene, West Caldwell

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great, clean, and updated property. Excellent location.
Stayed 1 night in Apr 2025

10/10 Excellent

Sarah

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The atmosphere and decor was incredible for a cute little motel. I’m a sucker for a boutique hotel and this definitely was up to standards. it’s quiet and wasn’t busy, clean and accommodating, staff was always very nice, and the restaurant was fantastic— again it was quiet we were one of maybe two other people eating there one night but 10/10 food we were very pleasantly surprised. Make sure to get the fresh forged mushroom raviolis!
Stayed 1 night in May 2025

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2025

10/10 Excellent

Christian

Really nice
Stayed 1 night in May 2025

10/10 Excellent

Alice

Stayed 2 nights in May 2025

10/10 Excellent

Amanda

Stayed 2 nights in May 2025

8/10 Good

Katie

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
This hotel looks exactly like the photos show. It had a great ambience and very quiet.
Stayed 2 nights in May 2025

10/10 Excellent

Marleine

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bed was very comfortable and the area was quiet! A bit pricey but we made the reservation a bit late since this time of year is very busy in that area. I will definitely go back if needed.
Stayed 2 nights in Apr 2025

10/10 Excellent

paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Untold is a great hotel in the heart of the Berkshires. I will definitely b coming back Friendly staff and cozy restaurant on site We were able to book r stay 15 minutes b 4 r arrival. Thank goodness, we weren't sure at the time which hotel we wanted to stay at
Stayed 1 night in May 2025