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Hotel Portal Lençóis

3.5 star property

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Photo gallery for Hotel Portal Lençóis

Lobby sitting area
Outdoor pool, pool umbrellas, sun loungers
Property grounds
Massages
Lunch and dinner served

Reviews

8.2 out of 10
Very good

Popular amenities

  • Bar
  • Pool
  • Gym
  • Room service
  • Laundry
  • Breakfast included
$116
includes taxes & fees
Sep 8 - Sep 9

Explore the area

View in a map
Rua Chácara Groto, s/n, Altina Alves, Lençóis, 46960-000
  • Otaviano Alves Square
    ‪5 min walk‬
  • Casa de Cultura Afrânio Peixoto
    ‪7 min walk‬
  • Nossa Senhora do Rosário Church
    ‪7 min walk‬
  • Lencois (LEC-Coronel Horacio de Mattos)
    ‪30 min drive‬

Room options

Presidential Room

  • 700 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Luxury Twin Room

Luxury Twin Room | Living area | TV

Luxury Twin Room

  • Sleeps 2
  • 1 Queen Bed

View all photos for Bungalow

Bungalow | In-room safe, blackout drapes, free WiFi, bed sheets

Bungalow

7.6 out of 10
Good
(5 reviews)
  • 32 sq ft
  • Sleeps 4
  • 1 Double Bed and 2 Twin Sofa Beds

View all photos for Mezzanino

Mezzanino | In-room safe, blackout drapes, free WiFi, bed sheets

Mezzanino

  • 377 sq ft
  • Sleeps 3
  • 1 Double Bed and 1 Twin Sofa Bed

View all photos for Deluxe Room

Deluxe Room | In-room safe, blackout drapes, free WiFi, bed sheets

Deluxe Room

8.6 out of 10
Excellent
(4 reviews)
  • 269 sq ft
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds

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About this property

Hotel Portal Lençóis

3.5-star Lençóis hotel with restaurant
Along with an outdoor pool, this hotel has a restaurant and a fitness center. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, a bar/lounge, a poolside bar, and a snack bar/deli are onsite.
Hotel Portal Lençóis offers 86 accommodations with safes and hair dryers. Televisions come with cable channels.

Bathrooms include showers and complimentary toiletries. This Lençóis hotel provides complimentary wireless Internet access. Additionally, rooms include ceiling fans and blackout drapes/curtains. Housekeeping is provided daily.

An outdoor pool and a children's pool are on site. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

In addition to a children's pool and an outdoor pool, Hotel Portal Lençóis provides a sauna and a fitness center. The hotel offers a restaurant and a snack bar/deli. Guests can unwind with a drink at one of the hotel's bars, which include a poolside bar and a bar/lounge. Guests can enjoy a complimentary breakfast each morning. Public areas are equipped with complimentary wireless Internet access.

This family-friendly hotel also offers a terrace, an arcade/game room, and multilingual staff. Complimentary self parking is available on site.

Hotel Portal Lençóis has designated areas for smoking.

A complimentary buffet breakfast is served each morning between 6 AM and 10 AM.
Hotel Portal Lençóis has a restaurant serving lunch and dinner.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Roundtrip airport shuttle (surcharge)
  • Free self parking on site

Food and drink

  • Free buffet breakfast available daily 6:00 AM to 10:00 AM
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Things to do

  • Arcade/game room
  • Children's pool
  • Gym
  • Outdoor pool
  • Playground
  • Sauna
  • TV in common areas

Family friendly

  • Arcade/game room
  • Children's pool
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Outdoors

  • Garden
  • Pool loungers
  • Pool umbrellas
  • Terrace

Spa

  • Massage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Wheelchair-accessible path of travel

More

  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower
  • Towels provided

Entertainment

  • TV with cable channels

Food and drink

  • 24-hour room service

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Safe

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: 10:00 PM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
1 child, up to the age of 7 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators
Parents or a legal guardian traveling with children under 18 years must present the child's birth certificate and an identity card with photo (passport, for example) at the check-in. For international travels to Brazil, if just one of the parents is traveling with the child, she/he must present – in addition to the child's certificate of birth and identity card with photo – a letter authorizing the trip signed by the other parent with a notarial certification of signature. In case the parents or the legal guardian, as applicable, cannot or are unwilling to give this authorization, a judicial authorization is required. People who intend to travel to Brazil with children must consult with the Brazilian consulate before traveling for more information.
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
A fee for a mandatory New Year's Day gala dinner is included in the total price displayed for stays on January 1

Property is also known as

Hotel Lencois
Hotel Portal Lençóis Lencois
Lencois Hotel
Portal Lencois
Portal Lencois Hotel
Portal Lençóis Lencois
Portal Lençóis
Hotel Portal Lençóis Hotel
Hotel Portal Lençóis Lençóis
Hotel Portal Lençóis Hotel Lençóis

Hotel Portal Lençóis Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 67 out of 156 reviews
Rating 8 - Good. 55 out of 156 reviews
Rating 6 - Okay. 19 out of 156 reviews
Rating 4 - Poor. 10 out of 156 reviews
Rating 2 - Terrible. 5 out of 156 reviews

8.2/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

2/10 Terrible

Tiago

Business traveler, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
lame service
Stayed 1 night in Aug 2022

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Oct 2019

8/10 Good

Verified traveler

The hotel has all the amenities of a resort from a pool, restaurant, games room, outdoor massage gazebo, and gym. It has a beautiful setting that overlooks the lush greenery being situated on top of a hill. It is a bit of a walk from the city but the hotel offers free scheduled shuttle service throughout the evening. Breakfast is good with variety of options and juices. Overall, great hotel for solo, family or business. Staff are quick to respond any issues. I would not recommend the bungalows as they are not as lit but the individual rooms are bright and lovely.
Stayed 2 nights in Nov 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, clean rooms, not a very fancy resort by any means but very comfortable, a bit of a walk up the hill from the center of Lencois
Stayed 1 night in Sep 2018

8/10 Good

Fernando

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2018

8/10 Good

Marcia

Business traveler
Liked: Staff & service, property conditions & facilities
Café da manhã muito bom. Funcionários atenciosos e simpáticos. Solicitamos a troca de quarto por problemas no chuveiro e fomos prontamente atendidas. Hotel com boa estrutura, mas precisa avançar nas reformas já iniciadas para também modernizar os bangalôs.
Stayed 3 nights in May 2025

8/10 Good

Ivonaldo

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

6/10 Okay

Cristiano

Liked: Staff & service

Já foi melhor... avalie o custo x benefício.

pontos positivos: - atendimento dos funcionários, em especial João Vitor e o jovem Artur. - espaço verde, tranquilo, ótima piscina, excelente café da manhã. - boas opções de drinks e petiscos pontos negativos: - não confiem no transfer do hotel para o centro. Nos deixou na mão. - ar condicionado com temperatura "fixa" de 24°C. - mau contato de interruptores - o serviço de arrumação do quarto atrasa bastante. Em resumo: o hotel precisa de uma geral no sistema elétrico e renovação de alguns equipamentos, principalmente o da refrigeração. Fizemos queixa da ausência do transfer (tem horários definidos), mas a recepção ignorou nossa reclamação. Não recebemos sequer um pedido de desculpas.
Stayed 4 nights in Feb 2025

10/10 Excellent

Elionara Ferreira

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

Renata

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Jan 2025

10/10 Excellent

MARCIO

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Estadia maravilhosa sem nenhum problema! Perto do centro e também perto do Serrano onde é possível tomar banho no rio!
Stayed 4 nights in Jan 2025

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Aconchegante e ótimo atendimento!

Hotel aconchegante, com equipe experiente e muito atenciosa!
Stayed 3 nights in Dec 2024

10/10 Excellent

simone m dantas de melo

Stayed 1 night in Jan 2025

10/10 Excellent

Jerry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

8/10 Good

AUGUSTO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2024

8/10 Good

Flavio J

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Confortável

Hotel bem conservado e ótimo atendimento
Stayed 3 nights in Jul 2024

10/10 Excellent

MUSSUETE

Stayed 3 nights in Jun 2024

10/10 Excellent

Marcos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2024

6/10 Okay

José Carlos

Liked: Cleanliness, staff & service

Hotel em condições estruturais precárias.

Apartamento antigo, móveis velhos, pisos soltando, sanitário antigo, roupas de cama e banho cheirando a mofo. Estruturas precisando de reforma urgente. Baixa relação custo-benefício. O que se pode dizer de positivo é o café da manhã e a paisagem ao redor da área de lazer.
Stayed 5 nights in Jun 2024

10/10 Excellent

Simone Nunes Camara

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Stayed 1 night in May 2024

2/10 Terrible

Antonio

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Não vale a pena. Muito caro para o que oferece!!

Horrível. O hotel está abandonado. A piscina está com as cadeiras cheias de limo e pedi um camarão alho e óleo que eles cobram caríssimo e foi o pior que já comi na vida, um camarão inteiro e ainda mandaram uns só a cabeça em um prato mal feito. O chuveiro estava frio e precisei reclamar várias vezes e ainda tomei banho frio até consertarem. O gerente ninguém achou e não apareceu, mas dizem que tem. No quarto a mobília tem cupim. Enfim, é um hotel grande, caríssimo para o que oferece e a sensação é que está naquele modo ""o último que sair apague a luz"". E sem esquecer que o telefone do quarto não funciona.
Stayed 1 night in Apr 2024

6/10 Okay

Raimundo Cesar

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 4 nights in Dec 2023

10/10 Excellent

Alex

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023

4/10 Poor

gabriel

Traveled with group
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities

Gabriel

O hotel pecou e muito na relação com o cliente. Houve um problema na agua e já no próprio check in, não informaram, só descobrimos durante a estadia. Ficamos sem água quente em um ambiente frio, por 2 dias, e no último trouxeram um balde de agua quente. A recepção insistia em dizer que já estava voltando a funcionar e por vezes que já tinha voltado. Desrespeito total! E um hotel que cobra caro pela diária, na opção cama de casal, na verdade são 2 de solteiro juntas, ou seja no meio da noite as camas se afastam. Péssima experiência. Restaurante que cobram caro pelo serviço de alimentação mas fecham a cozinha 22h
Stayed 3 nights in Sep 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2023