See all properties

The Black Swan Lee - Lenox, Ascend Hotel Collection

3.0 star property

Choose dates to view prices

Photo gallery for The Black Swan Lee - Lenox, Ascend Hotel Collection

Exterior
Non Lakeside Superior Room, 2 Queen beds | Premium bedding, desk, laptop workspace, blackout drapes
BBQ/picnic area
Exterior
Free daily continental breakfast

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Gym
  • Laundry
  • 24/7 front desk

Explore the area

Map
435 Laurel St, Lee, MA, 01238
  • The Mount
    ‪4 min drive‬
  • Lee Premium Outlets
    ‪5 min drive‬
  • Tanglewood Music Center
    ‪8 min drive‬
  • Hudson, NY (HCC-Columbia County)
    ‪52 min drive‬

Room options

View all photos for Lakeside Deluxe Room, 1 King bed

Premium bedding, desk, laptop workspace, blackout drapes

Lakeside Deluxe Room, 1 King bed

9.4 out of 10
Exceptional
(21 reviews)
  • 560 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Non Lakeside Superior Room, 2 Queen beds

Non Lakeside Superior Room, 2 Queen beds | Premium bedding, desk, laptop workspace, blackout drapes

Non Lakeside Superior Room, 2 Queen beds

9.2 out of 10
Wonderful
(7 reviews)
  • 598 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Lakeside Deluxe Room, 2 Queen beds

Premium bedding, desk, laptop workspace, blackout drapes

Lakeside Deluxe Room, 2 Queen beds

9.4 out of 10
Exceptional
(16 reviews)
  • 560 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Accessible, Non Smoking (Roll-In Shower)

Premium bedding, desk, laptop workspace, blackout drapes

Room, 1 King Bed, Accessible, Non Smoking (Roll-In Shower)

9.0 out of 10
Wonderful
(2 reviews)
  • 560 sq ft
  • Lake view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible, Non Smoking (Roll-In Shower)

Premium bedding, desk, laptop workspace, blackout drapes

Room, 2 Queen Beds, Accessible, Non Smoking (Roll-In Shower)

10.0 out of 10
Exceptional
(1 review)
  • 560 sq ft
  • Lake view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Non Lakeside Standard Room, 1 King bed

Non Lakeside Standard Room, 1 King bed | Premium bedding, desk, laptop workspace, blackout drapes

Non Lakeside Standard Room, 1 King bed

9.4 out of 10
Exceptional
(46 reviews)
  • 462 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Lakeside Superior Room, 1 King bed

Premium bedding, desk, laptop workspace, blackout drapes

Lakeside Superior Room, 1 King bed

9.8 out of 10
Exceptional
(6 reviews)
  • 680 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Non Lakeside Superior Room, 1 King bed

Non Lakeside Superior Room, 1 King bed | Premium bedding, desk, laptop workspace, blackout drapes

Non Lakeside Superior Room, 1 King bed

9.0 out of 10
Wonderful
(2 reviews)
  • 600 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Non Lakeside Standard Room, 2 Double beds

Non Lakeside Standard Room, 2 Double beds | Premium bedding, desk, laptop workspace, blackout drapes

Non Lakeside Standard Room, 2 Double beds

9.4 out of 10
Exceptional
(29 reviews)
  • 480 sq ft
  • Sleeps 4
  • 2 Double Beds

Similar properties

Interior

Berkshires Untold

  • Pet friendly
  • Parking included
  • Free WiFi
  • Restaurant
4.6 out of 5, Wonderful, (633)
$359 nightly
The price was $423
The price is $359 total
includes taxes & fees
Berkshires Untold

About this property

The Black Swan Lee - Lenox, Ascend Hotel Collection

3-star Lee hotel with restaurant
This hotel features a restaurant, a 24-hour fitness center, and a 24-hour business center. Free continental breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, coffee/tea in a common area, a microwave in a common area, and a business center are onsite.
The Black Swan Lee - Lenox, Ascend Hotel Collection offers 52 accommodations with coffee/tea makers and hair dryers. Beds feature premium bedding. 42-inch LCD televisions come with premium cable channels. Bathrooms include shower/tub combinations.

This Lee hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; local and long-distance calls are complimentary (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include a 24-hour fitness center.

Children under 17 years old are not allowed in the fitness facility without adult supervision. Guests under 17 years old are not allowed in the fitness facility.

The recreational activities listed below are available either on site or nearby; fees may apply.

The hotel offers a restaurant. A complimentary breakfast is offered each morning. A computer station is located on site and wireless Internet access is complimentary. This 3-star property offers access to a 24-hour business center and a meeting room. This Lee hotel also offers a 24-hour fitness center, a vending machine, and gift shops/newsstands. Limited complimentary onsite parking is offered on a first-come, first-served basis, and a car charging station is available.

The Black Swan Lee - Lenox, Ascend Hotel Collection has designated areas for smoking.

A complimentary continental breakfast is served each morning between 6:00 AM and 10:00 AM.
Mint, Indian Lakeside Din - This restaurant specializes in Indian cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar.

Languages

English, Hindi, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Free self parking on site
  • RV/bus/truck parking on site
  • Limited onsite parking (max 1 space per unit)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free continental breakfast available daily 6:00 AM to 10:00 AM
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Mint, Indian Lakeside Din

Things to do

  • 24-hour gym
  • Fishing
  • Kayaking
  • Motor boating
  • Personal motorized watercraft

Family friendly

  • In-room crib
  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Shared microwave
  • Vending machine
  • Water dispenser

Guest services

  • Housekeeping (daily)

Business services

  • 24-hour business center
  • Computer station
  • Meeting room

Outdoors

  • In the mountains
  • On a lake
  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Area rugs in room
  • Braille/raised signage
  • Handrails in stairways
  • Hardwood flooring in room
  • Lever door handles
  • Smooth flooring in room
  • Stair-free path to entrance
  • Tile flooring in room
  • Upper floors accessible by stairs only
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 2 floors
  • At least 80% lighting from LEDs
  • Banquet hall
  • Designated smoking areas (fines apply)
  • Eco-friendly cleaning products used
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Premium bedding

Bathroom

  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 42-inch LCD TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free local calls
  • Free long-distance calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Window screens

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 50 per accommodation, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 total (up to 55 lbs per pet)
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
1 child per adult, up to the age of 17 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Pet fee: USD 50 per accommodation, per stay
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cribs/infant beds
Tax ID - C0006791500
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Long-term renters welcome
This property uses eco-friendly cleaning products
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests under 17 years old are not allowed in the fitness facility, and guests under 17 years old are only allowed in the fitness facility with adult supervision

Property is also known as

Black Swan Ascend Collection
Black Swan Ascend Collection Lee
Black Swan Inn Ascend Collection Hotel
Black Swan Inn Ascend Collection Hotel Lee
Black Swan Inn Lee
Black Swan Inn
Black Swan Lee
Hotel The Black Swan Inn, an Ascend Hotel Collection Member Lee
Lee The Black Swan Inn, an Ascend Hotel Collection Member Hotel
Hotel The Black Swan Inn, an Ascend Hotel Collection Member
The Black Swan Inn, an Ascend Hotel Collection Member Lee
Black Swan Inn an Ascend Collection Hotel
Black Swan
The Black Swan Inn Ascend Hotel Collection
The Black Swan Inn an Ascend Hotel Collection Member
The Black Swan Lee - Lenox, Ascend Hotel Collection Lee
The Black Swan Lee - Lenox, Ascend Hotel Collection Hotel
The Black Swan Lee - Lenox, Ascend Hotel Collection Hotel Lee

The Black Swan Lee - Lenox, Ascend Hotel Collection Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 621 out of 1004 reviews
Rating 8 - Good. 286 out of 1004 reviews
Rating 6 - Okay. 72 out of 1004 reviews
Rating 4 - Poor. 17 out of 1004 reviews
Rating 2 - Terrible. 8 out of 1004 reviews

9.2/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Ralph

Stayed 1 night in Apr 2025

8/10 Good

Cindy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The continental breakfast was amazing in my opinion. Huge selection. The staff were courteous and friendly. The room was clean and I am very ocd . We would definitely recommend to our friends. We would like to return during summer as there is so much to do during summer time. Overall this was a very nice experience😊
Stayed 2 nights in Apr 2025

10/10 Excellent

Jocelyn

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very comfortable and safe place for business trave

Michelle - the front desk sent kind messages waiting for my arrival. The check in process was fast and nice. My room was as expected, beautiful, spacious, cozy, and clean. I loved that they had the essentials: TV, iron, blow dryer, shampoo, conditioner, body wash, soap, and refrigerator, and outlets for iPhone. The balcony was spacious overlooking the beautiful lake. The restaurant Mint was lovely. The Manager Promod suggested a delicious Indian dinner and had reached out to his friend that works at the CDMO site I was going to visit - as a way to make me feel safe and provide me a ride to the site. It was so lovely - I felt so safe. The breakfast was nice - coffee, sandwiches, bread, pastries, cereal, fruits, and yogurt (and more). A minor thing was the person upstairs on night 2 was quite loud - you can hear every step. Also, the conditioner was difficult to squeeze out of the bottle (minor). But man, this place was truly lovely.
Day 2- view of the lake from my 1st floor balcony suite.
Delicious dinner at Mint
Early Morning Day 3
Early Morning Day 4
Stayed 4 nights in Apr 2025

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2025

10/10 Excellent

Christopher

Stayed 1 night in Mar 2025

10/10 Excellent

Elise, Stone Ridge

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service. Greeted me right away and were very friendly.
Stayed 1 night in Apr 2025

10/10 Excellent

Cathy

Traveled with family
Liked: Amenities
Everything was wonderful !
Stayed 2 nights in Apr 2025

10/10 Excellent

melissa

Stayed 2 nights in Apr 2025

10/10 Excellent

Giovanna

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice. We got noisy people down the hall, even when the place has strict quiete rules after 10pm.
Stayed 1 night in Apr 2025

6/10 Okay

Miranda

Stayed 1 night in Apr 2025

10/10 Excellent

Antonia

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 1 night in Mar 2025

8/10 Good

Dennis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

8/10 Good

Giovanni, North Providence

Traveled with family and small children, Business traveler, Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful views of the lake with cozy rooms. Staff is excellent.
Stayed 1 night in Mar 2025

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

10/10 Excellent

Terry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic staff.

8/10 Good

Eric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Long trip

Great staff, clean comfortable room. Very nice. Breakfast was not good, stale muffins and danish. A little overpriced for what it was.
Stayed 1 night in Mar 2025

10/10 Excellent

Maria Luisa

Stayed 1 night in Mar 2025

10/10 Excellent

Uma

Stayed 1 night in Mar 2025

6/10 Okay

Joseph

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service
Staff was pleasant and helpful. The breakfast offerings need improvement.
Stayed 1 night in Feb 2025

10/10 Excellent

YALING, 1

Stayed 1 night in Feb 2025

10/10 Excellent

Michael

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Some aspects were great, some not. The hotel restruant is an Indian cuisine which we do not like. The room we stayed in has wall and floor structural problems. There was also a camera pin hole in the ceiling over the tub I stuffed a tissue into. It was noisy between 10 to 11 pm as a group of loud drunks were walking down the hall.
Stayed 1 night in Feb 2025

4/10 Poor

wendy

Business traveler
Disliked: Property conditions & facilities, room comfort
The place has a great location but it is quite run-down. The food is not good at all and the bartender could not make drinks. The wifi was unusable with one bar in the room and no wifi in the breakfast area. Remote control for TV - not working properly. People were nice. Hotel does not derserve the rating given on hotels. com
Stayed 1 night in Feb 2025

4/10 Poor

Judith

Stayed 1 night in Jan 2025

8/10 Good

Jackeline

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Two adults and a baby to enjoy winter wonderland: it worked very well! Very close to everything!
Stayed 2 nights in Feb 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2025