Ratings based on 14,217 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.1 Hotel condition
Hotwire Verified Reviews
by A verified traveler
Posted Apr 30, 2024 on Expedia
Dirty shower towel
by A verified traveler from Sarasota
Posted Apr 30, 2024 on Expedia
Everything was great đź‘Ť
Comment from Hotel Management
Apr 30, 2024 by AJ Guest Experience Dept., Hotel Management
Thank you for taking the time to give feedback on the Mirage Resort and Casino.We are delighted to hear that you enjoyed your stay with us.We anticipate your next visit with us.
by A verified traveler
Posted Apr 30, 2024 on Expedia
Great location, but unfortunately, the service is lacking, and there are excessively long wait times.
Comment from Hotel Management
Apr 30, 2024 by AJ Guest Experience Dept., Hotel Management
I apologize for the poor experience you had while staying with us.Your feedback will be shared with the appropriate resort management teams.We certainly hope to have the opportunity to restore your confidence in us.
by A verified traveler
Posted Apr 30, 2024 on Expedia
Excellent hotel
Comment from Hotel Management
Apr 30, 2024 by AJ Guest Experience Dept., Hotel Management
Thank you for taking the time to review your stay at The Mirage. We are delighted to learn about your experience during your time with us. It was a pleasure hosting your visit and we hope to welcome you back in the future.
by A verified traveler
Posted Apr 30, 2024 on Expedia
Terrible service.
Room wasn’t in great condition.
They nickel and dime you for everything. (Ex. $18 for a bottle of water in the room)
Comment from Hotel Management
Apr 30, 2024 by AJ Guest Experience Dept., Hotel Management
Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations.We always aim to deliver a great experience, and we are gutted when we don’t meet expectations.I would appreciate another chance to restore your confidence in us.
by A verified traveler
Posted Apr 30, 2024 on Expedia
Need faster/convenient process for check-in. Mobile check-in counter had no employees for Q&A and only option for mobile check-in was if you received QRC which could only happen if you had booked directly with Mirage and not third party (Expedia). You were not allowed to use confirmation number. This made waiting in line for almost 1 hour on a Sunday 3:00 pm check-in in the month of April. And they did not have my room RSVP of 1 King bed that I booked.
by A verified traveler
Posted Apr 30, 2024 on Expedia
It was perfect! Can’t wait to go again!
Comment from Hotel Management
Apr 30, 2024 by AJ Guest Experience Dept., Hotel Management
Thank you for taking the time to review your stay at The Mirage. We are delighted to learn about your experience during your time with us. It was a pleasure hosting your visit and we hope to welcome you back in the future.
by A verified traveler
Posted Apr 30, 2024 on Expedia
Some of the hotel features were a little dated and could use a fresh update but other than that we thoroughly enjoyed our stay!!
Comment from Hotel Management
Apr 30, 2024 by AJ Guest Experience Dept., Hotel Management
Thank you for taking the time to give feedback on the Mirage Resort and Casino.We are delighted to hear that you enjoyed your stay with us.We anticipate your next visit with us.
by A verified traveler
Posted Apr 30, 2024 on Expedia
Everything about the stay was wonderful except for the check in process. Hotel only had 3 staff working check-in at midnight and I waited over an hour in line after traveling all day. Terrible process.
Comment from Hotel Management
Apr 30, 2024 by AJ Guest Experience Dept., Hotel Management
Thank you for providing this feedback, and I am pleased to hear that you had a wonderful stay!.I am disappointed however to hear that about your check-in process was not satisfactory.Your feedback will be shared with the appropriate resort management teams.We certainly hope to have the opportunity to restore your confidence in us.
by A verified traveler
Posted Apr 30, 2024 on Expedia
Very Nice place
Comment from Hotel Management
Apr 30, 2024 by AJ Guest Experience Dept., Hotel Management
Thank you for your feedback on the Mirage Resort and Casino!We are pleased that you had a wonderful stay!We hope you will come back to visit us soon.