Ratings based on 14,141 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.1 Hotel condition
Hotwire Verified Reviews
by A verified traveler
Posted Apr 25, 2024 on Expedia
Staff members where awesome and house keeping where great. Hotel was beautiful, and clean. Most definitely will be staying there again next time 😊
by A verified traveler
Posted Apr 25, 2024 on Expedia
Once of the best experiences in Vegas
Comment from Hotel Management
Apr 25, 2024 by AJ Guest Experience Dept., Hotel Management
Thank you so much for your positive feedback!We appreciate your kind words and are so glad that you had a wonderful experience with us.We strive to provide the best guest service, and we are glad to hear that we succeeded.Thanks again!
by A verified traveler
Posted Apr 25, 2024 on Expedia
It was clean and a great time
Comment from Hotel Management
Apr 25, 2024 by AJ Guest Experience Dept., Hotel Management
Thank you for taking the time to give feedback on the Mirage Resort and Casino.We are delighted to hear that you enjoyed your stay with us.We anticipate your next visit with us.
by A verified traveler
Posted Apr 25, 2024 on Expedia
All i did like, just one tiny thing i didnt. It didnt have a fridge for store my drinks. But from that all great.
Comment from Hotel Management
Apr 25, 2024 by AJ Guest Experience Dept., Hotel Management
Thank you for your feedback on the Mirage Resort and Casino!We are pleased that you had a wonderful stay!Our Housekeeping department can deliver a refrigerator for personal use up on request, also our Minibar department at your request can empty the minibar and turn off the sensors for your personal use.We hope you will come back to visit us soon.
by A verified traveler
Posted Apr 25, 2024 on Expedia
Nice hotel, clean room but could clean the windows to enhance the view. Do not like the pricey mini bar fridge that you cannot use to store your own beverages and have to resort to an ice bucket. Room could also use a keurig. Got woken up by some screaming drunk in the middle of the night. The check in app very convenient and just go to the self serve check in was great. Calling front desk and was on hold for over 1/2 hour listening to sales pitch extremely annoying, had to walk downstairs to find an infinity line up. We were looking at extending our stay but to find out that the rates were more than double and hotel recommended to go online for better rates, we ended up changing hotel ( much better hotel). Having said that, we still had a nice stay and I know they’re changing to Hard Rock hotel. Pool area very nice and hotel situated in the middle of the strip, I would recommend
Comment from Hotel Management
Apr 25, 2024 by AJ Guest Experience Dept., Hotel Management
I apologize for the poor experience you had while staying with us.Your feedback will be shared with the appropriate resort management teams.Our Housekeeping department can deliver refrigerators for personal use up on request also our Minibar department at your request can empty the minibar and turn off the sensors for you.We certainly hope to have the opportunity to restore your confidence in us.
by A verified traveler
Posted Apr 25, 2024 on Expedia
How friendly the staff was and most accommodating.
Comment from Hotel Management
Apr 25, 2024 by AJ Guest Experience Dept., Hotel Management
Thanks so much for your review, we love getting feedback about The Mirage and all its amenities it has to offer, and we take pride in our guest service.Please get in touch if there is anything else we can do to make your stay with enjoyable.
by A verified traveler
Posted Apr 24, 2024 on Expedia
Nice room but front desk staff very rude, slow conducting business with guests
Comment from Hotel Management
Apr 25, 2024 by AJ Guest Experience Dept., Hotel Management
Thank you for completing a thorough review of your experience.Please accept our sincere apologies for the behavior you have mentioned.It is certainly never our intention to give our guests the feeling of being unwelcome. Your comments will be shared with the appropriate resort management teams.We hope that the experience will not prevent you from staying with us again.
by A verified traveler
Posted Apr 24, 2024 on Expedia
No complimentary coffee, tea in room . Water $18 a bottle......Really really a major rip off...totally unsustainable...toliets in "volcano rooms" not much higher than Asian squat pots.
Comment from Hotel Management
Apr 25, 2024 by AJ Guest Experience Dept., Hotel Management
Thank you so much for taking the time to leave us a review. We really appreciate your feedback about our service and facilities and hope to see you again soon. Thank you for your feedback and for choosing to stay with us.
by A verified traveler
Posted Apr 24, 2024 on Expedia
We had a great stay at The Mirage. Highly recommend seeing the Cirque De Soleil Love show. It was fantastic!!
Comment from Hotel Management
Apr 25, 2024 by AJ Guest Experience Dept., Hotel Management
Thank you so much for your positive feedback!We appreciate your kind words and are so glad that you had a wonderful experience with us.We strive to provide the best guest service, and we are glad to hear that we succeeded.Thanks again!
by A verified traveler
Posted Apr 24, 2024 on Expedia
We booked a strip view, we were placed in the westernmost wing at the very end of the hallway, about as far from the strip as could be. While we had a peekaboo view of some of the strip. This wasn't what I booked.
Although I called the property a month in advance to make sure the pool was available during our stay, it didnt open until 2 days after we left. I didn't use the spa,I didnt use the exercise room, and I didnt need to visit the onsite barber.
I stayed four nights and two of the resturants were closed throughout our stay despite being advertised throughout the casino.
The steakhouse however was excellent.
Comment from Hotel Management
Apr 25, 2024 by AJ Guest Experience Dept., Hotel Management
I apologize for the poor experience you had while staying with us.The concerns you expressed will be addressed by the appropriate resort management teams.We hope that you will give us another opportunity in the future to exceed your expectations.