Ratings based on 3,388 Verified Reviews
3.7 Room cleanliness
3.8 Service & staff
3.7 Room comfort
3.6 Hotel condition
Hotwire Verified Reviews
by A verified traveler
Posted Apr 18, 2024 on Expedia
Surrounding area could feel unsafe but the service and the hotel are great
by A verified traveler
Posted Apr 18, 2024 on Expedia
.
by A verified traveler
Posted Apr 18, 2024 on Expedia
Our room was clean, and spacious. The casino was a great place to enjoy leisure time.
by A verified traveler
Posted Apr 17, 2024 on Expedia
Clean
by A verified traveler from Mesquite
Posted Apr 17, 2024 on Expedia
The parking area was very confusing and had all kinds of warnings. They need police on bicycles to police the parking. Better yet, eliminate the $20 a day valet and go back to tipping the parking attendants 2 or 3 bucks when leaving/arriving. The $51 resort fee is way too much for this property. It's not the Wynn. Their "Top of the World Restaurant" has the view and great service but the price is now just over the top. Gambling is fair and reasonable and staff friendly and helpful.
by A verified traveler
Posted Apr 17, 2024 on Expedia
the staff service dierection and costumer service was terrible.
by A verified traveler
Posted Apr 17, 2024 on Expedia
Area around the property felt unsafe
by A verified traveler
Posted Apr 17, 2024 on Expedia
I recently stayed at The Strat Hotel and was very disappointed with the experience. Despite checking in late at 10 PM, my room was not cleaned. Every morning, from 7 AM to 10:30 AM, the smoke alarm in my room went off, causing significant discomfort. The hotel staff was unresponsive and did not change my room until the last night of my stay, despite my repeated requests. Additionally, I found the staff to be unkind and unhelpful. I understand the pressures of hospitality, and I am typically patient, but this experience was unacceptable. I expected much better service and accommodations based on the hotel's reputation.
Comment from Hotel Management
Apr 17, 2024 by The Strat Hotel and Skypod Tower, Hotel Management
So sorry to learn that you did not have the best experience with us. Thank you for letting us know. Our apologies for any inconveniences that may have occurred.
by A verified traveler
Posted Apr 17, 2024 on Expedia
I had a wonderful time. Staff were nice hotel was clean just not enough things to eat or do around the property.
Comment from Hotel Management
Apr 17, 2024 by The Strat Hotel and Skypod Tower, Hotel Management
Thank you for choosing the Strat. We appreciate your feedback. Hope to see you again in the future.
by A verified traveler
Posted Apr 17, 2024 on Expedia
It was only 2 people working on the reception, it took us over an hour to check in, it’s really poor service
Comment from Hotel Management
Apr 17, 2024 by The Strat Hotel and Skypod Tower, Hotel Management
So sorry to learn that they did not have the best experience with us. Thank you for your feedback. Our apologies for any inconveniences.