Ratings based on 10,149 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.5 Hotel condition
Hotwire Verified Reviews
by A verified traveler
Posted Apr 19, 2024 on Expedia
Most amazing week of my life. Wanted to cry leaving vegas
by A verified traveler
Posted Apr 19, 2024 on Expedia
The food, the bed and room was nice,
We had to walk a long way to the room and for starbucks.
I am looking foward to the. Next visit.
by A verified traveler
Posted Apr 19, 2024 on Expedia
Experience was great except for one guy in luggage service
by A verified traveler from Dublin
Posted Apr 19, 2024 on Expedia
It’s a beautiful hotel, great staff, and amazing location
by A verified traveler
Posted Apr 19, 2024 on Expedia
Can’t go wrong, it’s Bellagio!
by A verified traveler
Posted Apr 19, 2024 on Expedia
Beautiful hotel!
by A verified traveler
Posted Apr 19, 2024 on Expedia
A Room on a smoking floor without let me know. That’s was bad as customer service and experience.Not Impressed.
by A verified traveler
Posted Apr 18, 2024 on Expedia
there are no non smoking casino areas which I was surprised & disappointed with
by A verified traveler
Posted Apr 18, 2024 on Expedia
We choose the Bellagio for our 25th Wedding Anniversary. The property is beautiful and eloquently designed. We loved the walk through the garden and gorgeous surroundings.
Throughout our 6 night stay, the service for our lroom was lackluster, and, honestly, it was frustrating and at times. We had to repeatedly reprint keys which was super inconvenient. At times, the digital key on my phone wouldn’t work. When calling for assistance, service members on the phone lacked support skills in trying to resolve the issue in a manner which I would have expected from this level of resort. After I suggested someone in maintenance to check out the lock, the maintenance support assisted and was helpful and offered a food credit. That was generous.
In addition, we had rowdy neighbors for two nights, and our only offer was to move rooms. The first night we called security. It was a slow response. Once they came up, the party continued to be loud for awhile after. The second night when they revved up. I went to the front desk which I had to wait to speak to someone which after speaking to several people, we basically were offered to move rooms.
I will say that we disregarded these incidents and made the most of our time together. I just expected a higher level of service.
by A verified traveler
Posted Apr 18, 2024 on Expedia
We called the dirty room because we needed towels and soap to bathe and they never arrived. The room was dirty and we found pieces of nails on the carpet.
Comment from Hotel Management
Apr 19, 2024 by Guest Experience, Hotel Management
Dear Gredelio,Thank you for sharing your feedback regarding your recent stay at Bellagio. We sincerely apologize for the inconveniences you've faced. This certainly isn't the standard of service we aim to deliver. Our housekeeping management has been informed about the cleanliness issue and your room's upkeep. We deeply regret that this affected your experience, and we hope we have the opportunity to better serve you in the future.