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Crowne Plaza Lanzhou, an IHG Hotel

4.5 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Crowne Plaza Lanzhou, an IHG Hotel

3 restaurants, breakfast, lunch, dinner served; Chinese cuisine
Property amenity
Exterior
Property amenity
Lobby

Reviews

8.8 out of 10

Excellent

Popular amenities

  • Pool
  • Bar
  • Spa
  • Room service
  • Breakfast available
  • Gym

Explore the area

Map
No.1 Beibinhe Road East, Chengguan District, Lanzhou, Gansu, 730046
  • Gansu International Convention and Exhibition Center
    5 min walk
  • Wanda Plaza Chengguan Lanzhou
    3 min drive
  • Dongfanghong Plaza
    5 min drive

Room options

View all photos for Standard Room, 2 Twin Beds, River View (High Floor)

Standard Room, 2 Twin Beds, River View (High Floor) | Minibar, desk, laptop workspace, blackout drapes

Standard Room, 2 Twin Beds, River View (High Floor)

  • 431 sq ft
  • River view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Standard Room, 2 Twin Beds, River View

View from room

Standard Room, 2 Twin Beds, River View

  • 452 sq ft
  • River view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Standard Room, River View

Standard Room, River View | Minibar, desk, laptop workspace, blackout drapes

Standard Room, River View

  • 452 sq ft
  • River view
  • Sleeps 3
  • 1 King Bed

View all photos for Royal Suite, 1 King Bed, River View

Royal Suite, 1 King Bed, River View | Minibar, desk, laptop workspace, blackout drapes

Royal Suite, 1 King Bed, River View

  • 1808 sq ft
  • River view
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, River View (High Floor)

Front of property

Standard Room, River View (High Floor)

  • 452 sq ft
  • River view
  • Sleeps 3
  • 1 King Bed

View all photos for Presidential Suite, Multiple Beds

Presidential Suite, Multiple Beds | Minibar, desk, laptop workspace, blackout drapes

Presidential Suite, Multiple Beds

  • 3617 sq ft
  • River view
  • Sleeps 6
  • 2 King Beds

View all photos for Standard Room, 2 Twin Beds, Business Lounge Access, River View

Minibar, desk, laptop workspace, blackout drapes

Standard Room, 2 Twin Beds, Business Lounge Access, River View

  • 452 sq ft
  • River view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Standard Room

View from room

Standard Room

  • 452 sq ft
  • River view
  • Sleeps 2
  • 1 Twin Bed

View all photos for Standard Room, Business Lounge Access, River View

Minibar, desk, laptop workspace, blackout drapes

Standard Room, Business Lounge Access, River View

  • 452 sq ft
  • River view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 Bedroom (with Living and Dining Area)

Suite, 1 Bedroom (with Living and Dining Area) | Minibar, desk, laptop workspace, blackout drapes

Suite, 1 Bedroom (with Living and Dining Area)

  • 1356 sq ft
  • River view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Business Lounge Access, River View

Minibar, desk, laptop workspace, blackout drapes

Suite, 1 Bedroom, Business Lounge Access, River View

  • 904 sq ft
  • River view
  • Sleeps 3
  • 1 King Bed

Similar properties

Exterior

Crowne Plaza Lanzhou New Distric, an IHG Hotel

Air conditioning
Business services
Laundry
Housekeeping
5.0 out of 5, Exceptional, (1)
The price is $38
per night
$45 total
includes taxes & fees
Dec 12 - Dec 13
Crowne Plaza Lanzhou New Distric, an IHG Hotel

About this property

Crowne Plaza Lanzhou, an IHG Hotel

4.5-star hotel in Chengguan
This smoke-free hotel features 3 restaurants, an indoor pool, and a fitness center. Free WiFi in public areas and free self parking are also provided. Other amenities include a bar/lounge, spa services, and a business center.
Crowne Plaza Lanzhou, an IHG Hotel offers 440 air-conditioned accommodations with minibars and complimentary newspapers. Flat-screen televisions come with satellite channels. Bathrooms include bathtubs or showers with rainfall showerheads, bathrobes, slippers, and complimentary toiletries.

This Lanzhou hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and desk chairs. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the hotel include an indoor pool and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. Services include massages.
Crowne Plaza Lanzhou, an IHG Hotel features an indoor pool and a fitness center. Dining is available at one of the hotel's 3 restaurants. A bar/lounge is on site where guests can unwind with a drink. Wireless Internet access is complimentary.

Business amenities at this 4.5-star property consist of a business center, meeting rooms, and limo/town car service. This luxury hotel also offers spa services, a terrace, and barbecue grills. Onsite self parking is complimentary.

Crowne Plaza Lanzhou, an IHG Hotel is a smoke-free property.

Buffet breakfasts are available for a surcharge on weekdays between 6:30 AM and 10:00 AM and on weekends between 6:30 AM and 10:30 AM.
All day Dining Restaurant - This restaurant serves breakfast, lunch, and dinner. Guests can enjoy alfresco dining (weather permitting).
Chinese Restaurant - This restaurant specializes in Chinese cuisine and serves lunch and dinner.
Specialty Muslim - This restaurant serves lunch and dinner. Guests can enjoy alfresco dining (weather permitting).
Lobby Lounge - Onsite lobby lounge.
Room service (during limited hours) is available.

Languages

Chinese (Mandarin), English, Korean

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Limo/town car service
  • Free self parking on site

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 6:30 AM to 10:30 AM on weekends; CNY 148 per person
  • 3 restaurants
  • A bar/lounge

Restaurants on site

  • All day Dining Restaurant
  • Chinese Restaurant
  • Club Lounge
  • Lobby Lounge
  • Specialty Muslim

Things to do

  • Gym
  • Indoor pool
  • Yoga classes

Family friendly

  • Indoor pool
  • Laundry facilities

Conveniences

  • ATM
  • Guidebooks
  • Laundry facilities
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service

Business services

  • Business center
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Garden
  • In a regional park
  • On a river
  • Terrace

Spa

  • Massage
  • Spa services

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Area rugs in room
  • Braille/raised signage
  • Elevator (59 inch wide door)
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 36 floors
  • Ballroom
  • Banquet hall
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Slippers
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Limited room service
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free daily newspapers
  • Iron/ironing board
  • Laptop workspace
  • Window screens

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 6:00 AM
Contactless check-in available
Minimum check-in age: 19

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

There is no front desk at this property
The host will greet guests on arrival
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Host will greet you

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately CNY 148.00 per person

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

National rating

For the benefit of our customers, we have provided a rating based on our rating system.

Property is also known as

Crowne Plaza Hotel Lanzhou
Crowne Plaza Lanzhou
Lanzhou Crowne Plaza
Crowne Plaza Lanzhou Hotel

Crowne Plaza Lanzhou, an IHG Hotel Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 34 out of 59 reviews" "
Rating 8 - Good. 18 out of 59 reviews" "
Rating 6 - Okay. 2 out of 59 reviews" "
Rating 4 - Poor. 2 out of 59 reviews" "
Rating 2 - Terrible. 3 out of 59 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

9.6/10

Amenities

8.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
The property overall was very nice. However, even if you request and receive a non-smoking room guests are permitted to smoke on your floor. There are ashtrays near the elevator that are used. The smoke smell will certainly leak into your room a bit. We paid for the breakfast through our Expedia booking upfront. However, every morning at the breakfast I was the only one out of our large travel group of 31 (who are mainly of Chinese origin but not living in China) who got hassled every morning to pay. I couldn’t help, but wonder if it was because I am only part Chinese and don’t present as Asian to most. The last breakfast was quite embarrassing in the way that I was treated. But that said we had a really good experience with our room service person for dinner one night. Also, we had hot pot one evening in the hotel restaurant, which we enjoyed and were told we were going to be given a small discount for a reason I am not sure of. I probably would not stay here again given the smoke smell, the distance from night markets, and the breakfast hassle every morning to double pay.
Stayed 2 nights in Jun 2024

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, amenities
Lanzhou is the land of smokers and the hotel does little to control people who choose to smoke in the lobby, the elevators, the rooms. Great hotel but just can’t get away from the smoke.
Stayed 1 night in Apr 2024

8/10 Good

Yifan

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 3 nights in Jul 2023

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay
Delightful staff, great breakfast and good facilities.A comfortable stay with a great location.
Stayed 2 nights in Oct 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Nov 2019

10/10 Excellent

Rafael, Bayamón, Puerto Rico

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good choice to make!!
Stayed 7 nights in Sep 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It's a good choice to make!!
Even when the hotel is not new, it has an excelent service, good food, beautiful rooms, great beds! I honestly recommend it!!
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay at this hotel. Located at the heart of the city. Nice breakfast, friendly staff.
Stayed 2 nights in Feb 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Nice
Stayed 1 night in Sep 2017

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Business Trip
Comfortable room. Good place to stay for business. Good facilities.
Stayed 1 night in Nov 2017

2/10 Terrible

Michael, Raleigh, NC

Liked: Cleanliness, room comfort
Disliked: Staff & service
Only real option in Lanzhou.
I've had the misfortune of having stayed here twice, once in 2015 and once in 2017. The ONLY reason I'd ever stay here is that there are basically no other options in the city. It looks like most any other Crowne Plaza, but looks can be deceiving. The staff are poorly trained, and as is common in China, indifferent at best, and rude at worst (although at a nice western brand you sometimes get better service- not here). Front desk- staff are generally unhelpful. They didn’t tell us anything about the hotel... we had to ask about things such as breakfast (included with our rate) and the club lounge. There also seems to be no communication across the hotel: they have no idea what time either of the two restaurants open or the "bar". We were given vouchers for “first drink is on us” free drink upon check-in, good for beer, juice, or coffee… -when we tried to use them, we were told the lounge/bar downstairs was out of beer, and that those vouchers were only for juice anyway. 4th floor “bar”- Very weird experience- the name of the “bar” didn’t match the name of it on the website or even on the elevator… scantily clad employees were walking around, going into various side rooms… there were more employees than customers, most of whom stared weirdly at our group the entire time… we felt very out of place, like we were in a night club or strip club instead of a hotel bar… I could go on and on, but unfortunately characters are limited.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
A great hotel at Lanzhou. Wonderful location and services.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Service was very good. Nice hotel rooms. Breakfast was nice too. You can order some chef cooked food ( eggs etc) at your table and they would bring it to you which is very nice.

10/10 Excellent

Baisong, Toronto Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room with a view
Great room, you can see the yellow river no matter which room you stay. Have been here for more than 5 times.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel but It is little far from the city center.

10/10 Excellent

Satyanarayan P.

Liked: Cleanliness, staff & service, room comfort
Business trip
Excellent yellow river view from the Hotel. Very good room size. Breakfast is fabulous.

10/10 Excellent

Zhi, Boston

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Good
I was in Lanzhou for meeting with friend. And stayed at this hotel for one night. The hotel located at a new developed area in north middle side of Lanzhou city. There are not too many restaurants around, so it's little inconvenience. But, the view from the room are awesome! And the hotel conditions are very americanized.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

man 52

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2024

4/10 Poor

Samuel

Business traveler
Disliked: Staff & service
Stayed 1 night in Jul 2024

2/10 Terrible

Vivian

Traveled with family
Random pricing, bad shower
I booked on hotels.com at 756HKD per night vs trips.com offered 330RMB (half of the price I paid). Hot water in the shower didn’t work well. The hotel said it was because there were too many guests on the same floor… there was nobody at the main door helping you with taxi. Surprisingly bad experience
Stayed 1 night in Apr 2024

2/10 Terrible

Mauro

Stayed 1 night in Mar 2024

6/10 Okay

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024