2/10 Terrible
jonathan
Traveled with family and small children
Aug 24, 2024
Disliked: Cleanliness, staff & service
We arrived around 9pm and upon checking in discovered our room was dirty. Dirty sheets on the bed and bathroom was dirty with apparent mold on edges. We attempted to call front desk and no one picked up for 30 minutes. (Front desk is in separate building) we finally got through to staff and requested clean sheets and someone to clean room. Front desk clerk came to room holding sheets and stated with attitude we don’t have cleaning staff at night and “your room is not dirty”. I asked her so I am lying then? She wanted to hand us sheets to change our own bed. I asked for a room change and she didn’t want to do it. She left without saying anything and ten minutes later a security guard came with keys to a new room. Room was not in the same building and we had to call to find out which building room was in. We had to load car back up and move all our stuff to new room. (2 people and a baby) Facility outside of room is dirty. Example during our 3 night stay elevator had food all over floor. It was never cleaned. The hallways are very narrow and hard to navigate with carts (there are stairs and very narrow ramp to rooms) walls are covered in scratches from the carts. Overall my recommendation is don’t stay here there are nicer hotels in area for same price or less. Service was poor and some of the staff is rude and unprofessional. Not what I expected for the brand.
jonathan
Stayed 3 nights in Aug 2024