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Tru by Hilton Lancaster East

2.5 star property

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Photo gallery for Tru by Hilton Lancaster East

Room, 2 Queen Beds, Non Smoking | Blackout drapes, iron/ironing board, free WiFi, bed sheets
Lobby
Indoor pool
Exterior
Lobby

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pool
  • Pet friendly
  • Gym
  • Laundry
  • Breakfast included
  • 24/7 front desk

Explore the area

Map
2320 Lincoln Hwy E, Lancaster, PA, 17602
  • Amish Farm and House
    ‪8 min walk‬
  • Dutch Wonderland
    ‪8 min walk‬
  • Rockvale Outlets
    ‪9 min walk‬
  • Lancaster, PA (LNS)
    ‪21 min drive‬

Room options

View all photos for Room, 2 Queen Beds, Non Smoking

Room, 2 Queen Beds, Non Smoking | Blackout drapes, iron/ironing board, free WiFi, bed sheets

Room, 2 Queen Beds, Non Smoking

  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Accessible, Non Smoking (Roll-in Shower)

Blackout drapes, iron/ironing board, free WiFi, bed sheets

Room, 1 King Bed, Accessible, Non Smoking (Roll-in Shower)

  • 231 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking

Room, 1 King Bed, Non Smoking | Blackout drapes, iron/ironing board, free WiFi, bed sheets

Room, 1 King Bed, Non Smoking

  • 231 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible, Non Smoking (Roll-in Shower)

Blackout drapes, iron/ironing board, free WiFi, bed sheets

Room, 2 Queen Beds, Accessible, Non Smoking (Roll-in Shower)

  • 399 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Accessible, Non Smoking (Hearing, Roll-in Shower)

Blackout drapes, iron/ironing board, free WiFi, bed sheets

Room, 2 Queen Beds, Accessible, Non Smoking (Hearing, Roll-in Shower)

  • 399 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Accessible, Non Smoking (Hearing)

Blackout drapes, iron/ironing board, free WiFi, bed sheets

Room, 1 King Bed, Accessible, Non Smoking (Hearing)

  • 231 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible, Non Smoking (Hearing)

Blackout drapes, iron/ironing board, free WiFi, bed sheets

Room, 2 Queen Beds, Accessible, Non Smoking (Hearing)

  • 399 sq ft
  • Sleeps 4
  • 2 Queen Beds

Similar properties

Exterior

avid hotel Lancaster by IHG

  • Pool
  • Breakfast included
  • Parking included
  • Free WiFi
4.5 out of 5, Wonderful, (1001)
The price is $104
per night
$115 total
includes taxes & fees
Feb 26 - Feb 27
avid hotel Lancaster by IHG

About this property

Tru by Hilton Lancaster East

Lancaster hotel walkable to Dutch Wonderland
This smoke-free hotel features an indoor pool, a fitness center, and a 24-hour business center. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, coffee/tea in a common area, a microwave in a common area, and a business center are onsite.
Tru by Hilton Lancaster East offers 112 accommodations with hair dryers and irons/ironing boards. 55-inch Smart televisions come with premium satellite channels. Bathrooms include showers with rainfall showerheads, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool and a fitness center.
Tru by Hilton Lancaster East features an indoor pool and a fitness center. A computer station is located on site and wireless Internet access is complimentary. A 24-hour business center is on site. Guests can enjoy a complimentary breakfast each morning. This Lancaster hotel also offers a vending machine, an arcade/game room, and gift shops/newsstands. Complimentary self parking is available on site.

Tru by Hilton Lancaster East is a smoke-free property.

A complimentary buffet breakfast is served on weekdays between 6:00 AM and 9:00 AM and on weekends between 7:00 AM and 10:00 AM.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free extended parking on site
  • Free RV/bus/truck parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available 6:00 AM to 9:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • Coffee and tea in common areas

Things to do

  • Arcade/game room
  • Gym
  • Indoor pool
  • TV in common areas

Family friendly

  • Arcade/game room
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Shared microwave
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • 24-hour business center
  • Computer station

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Pool hoist on site
  • Stair-free path to entrance
  • Vibrating pillow alarm
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 5 floors
  • Built in 2017
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • 55-inch smart TV with premium satellite channels

Food and drink

  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Contactless check-in available
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 50 per accommodation, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total pets

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Pet fee: USD 50 per accommodation, per stay
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)

We should mention

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Tru Hilton Lancaster East Hotel
Tru Hilton Lancaster East
Tru by Hilton Lancaster East Hotel
Tru by Hilton Lancaster East Lancaster
Tru by Hilton Lancaster East Hotel Lancaster

Tru by Hilton Lancaster East Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 611 out of 1001 reviews
Rating 8 - Good. 233 out of 1001 reviews
Rating 6 - Okay. 86 out of 1001 reviews
Rating 4 - Poor. 43 out of 1001 reviews
Rating 2 - Terrible. 28 out of 1001 reviews

9.0/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

norm

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

2/10 Terrible

John

Traveled with family
Disliked: Cleanliness
I am a Hilton member and i am very disappointed.Room doesn't match Hilton standards.Was not good 😐
Shampoo dispenser
Conditioner dispenser
Stayed 1 night in Nov 2024

10/10 Excellent

Jamie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Not a great hotel for the money
The stay was good but the room was small and not worth the money. I really should have stayed somewhere else.
Stayed 1 night in Nov 2024

10/10 Excellent

sidney

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
WE stayed here before and liked it. Everything was great.
Stayed 5 nights in Nov 2024

6/10 Okay

Alan

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Stayed 1 night in Nov 2024

6/10 Okay

David

Liked: Cleanliness, staff & service
TV troubles
Was good but had to have them work the TV every time it was to be turned on
Stayed 1 night in Nov 2024

8/10 Good

Quinton

Stayed 1 night in Oct 2024

8/10 Good

Arik

Stayed 1 night in Nov 2024

8/10 Good

David

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was great and pisful
Stayed 1 night in Nov 2024

10/10 Excellent

Guy

It was clean, fresh and nicely decorated. We enjoyed the variety at the breakfast as well as the cute cubby areas to eat. We will definitely come again!
Stayed 1 night in Oct 2024

10/10 Excellent

Linda

Loved the simplicity and practicality of the decor, and especially appreciated the walk-in shower.
Stayed 1 night in Oct 2024

8/10 Good

Wilbert V

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really comfortable
Things were vey good -- with the exception that there were no tissues in the bathroom dispenser. All in all the stay was really comfortable.
Stayed 1 night in Oct 2024

10/10 Excellent

Carolyn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was set in a great location and had a good assortment for breakfast.
Stayed 1 night in Oct 2024

6/10 Okay

Bernd

Traveled with partner
Liked: Cleanliness, staff & service
I think we got the wrong room, it was with a role in shower so plenty of room but looked like a hospital room. No coffee maker in the room.
Stayed 1 night in Oct 2024

8/10 Good

Robert

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Tru is just the basics, good for short stay, would like the bathroom to have optional heating liked the absence of rugs, bedding to not go to the floor also good.
Stayed 1 night in Oct 2024

4/10 Poor

Pearl, Columbia

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Front desk lady was superb, although overworked. A particular cleaning staff we encountered in the hall was totally rude. The room was way too tiny, even for a standard size.
Stayed 3 nights in Oct 2024

8/10 Good

Lori

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really liked Issac. He was very helpful about places to eat and he was very friendly. What we didn't like was that their were dogs everywhere. I like dogs but there is a place for them and it's not at a hotel. There maybe people allergic and they have to take a backseat to a dog. That's very sad. Your know people let their animals sleep in bed with them and I think its very wrong for those that do not care for pets in their house. We heard a dog barking down the hall from us off and on all night the first night we were there. It's just wrong. In the past dogs weren't allowed and hotels were still busy.
Stayed 2 nights in Oct 2024

8/10 Good

Emilio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 2 nights in Oct 2024

2/10 Terrible

Gilberto

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2024

10/10 Excellent

Joanna

Liked: Cleanliness, amenities, property conditions & facilities
The room was clean and very welcoming!
Stayed 2 nights in Oct 2024

10/10 Excellent

Lori

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice, friendly hotel. Located close to a lot of attractions and restaurants. Located only about 8 minutes from the Sight and Sound Theater. Roomy bathroom with space to put your toiletries.BIG selection of snacks and beverages in the lobby. And pet friendly.
Stayed 2 nights in Oct 2024

2/10 Terrible

Matthew

Traveled with family
Disliked: Amenities
When my wife and I arrived at this property with our toddler, we were told that our reservation had been canceled due to overbooking. There was no prior notice of the cancellation. Furthermore, I still have not received a refund for this booking from Hilton or Expedia.

8/10 Good

Katarzyna

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good experience, bathroom might be more cleaned, there was hair in the shower. Overall good experience
Stayed 2 nights in Oct 2024

4/10 Poor

I

Liked: Staff & service
Disliked: Property conditions & facilities
The place was very dirty the room the elevator the place had had a bad smell
Stayed 1 night in Oct 2024