6/10 Okay
Krystal
Traveled with family
Apr 19, 2025
Liked: Amenities, property conditions & facilities
I would have really liked to tell you the whole experience however the character limitations on this form won’t allow for that. I will offer that The accommodations were great (despite the floor above - noise from construction/remodeling efforts we later found out), the customer service left much to be desired. This stay was most interesting and if it were not for Jorge, this scores would be much lower than it is. This score is an indicator of some much needed staff to really understand the magnitude and responsibility of the hospitality industry. I will highlight that Jorge is management material under the right tutelage. Jorge made us feel cared for and deemed our concerns as important feedback to relay to management, toward further improvements. Never received a call from the manager (despite requests) and I did not call the manager. It took a week to decide whether I was going to give feedback, just to ensure I dispelled some steam before I right this experience in sequence.
Krystal
Stayed 2 nights in Apr 2025