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Holiday Inn Lancaster, an IHG Hotel

3.5 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Holiday Inn Lancaster, an IHG Hotel

Terrace/patio
Indoor pool, sun loungers
Exterior
Suite, 2 Queen Beds, Accessible (Comm, Mobil, Roll-In Shower) | Desk, blackout drapes, iron/ironing board, free WiFi
Exterior

Reviews

8.4 out of 10

Very good

Popular amenities

  • Bar
  • Gym
  • Parking available
  • 24/7 front desk
  • Pool
  • Laundry

Explore the area

Map
26 East Chestnut Street, Lancaster, PA, 17602
  • Heritage Center Museum of Lancaster County
    6 min walk
  • Central Market
    6 min walk
  • Lancaster Marriott at Penn Square
    6 min walk
  • Lancaster, PA (LNS)
    21 min drive

Room options

View all photos for Standard Room

Standard Room | Desk, blackout drapes, iron/ironing board, free WiFi

Standard Room

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

Desk, blackout drapes, iron/ironing board, free WiFi

Standard Room, 1 King Bed

  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Comm, Roll-In Shower)

Desk, blackout drapes, iron/ironing board, free WiFi

Room, 1 King Bed, Accessible (Comm, Roll-In Shower)

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds

Desk, blackout drapes, iron/ironing board, free WiFi

Standard Room, 2 Queen Beds

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Accessible (Comm, Mobil, Accessible Tub)

Desk, blackout drapes, iron/ironing board, free WiFi

Standard Room, 2 Queen Beds, Accessible (Comm, Mobil, Accessible Tub)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Accessible (Comm, Roll-In Shower)

Desk, blackout drapes, iron/ironing board, free WiFi

Suite, 1 King Bed, Accessible (Comm, Roll-In Shower)

  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 2 Queen Beds, Accessible (Comm, Mobil, Roll-In Shower)

Desk, blackout drapes, iron/ironing board, free WiFi

Suite, 2 Queen Beds, Accessible (Comm, Mobil, Roll-In Shower)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds

Desk, blackout drapes, iron/ironing board, free WiFi

Suite, 2 Queen Beds

  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed

Desk, blackout drapes, iron/ironing board, free WiFi

Suite, 1 King Bed

  • Sleeps 2
  • 1 King Bed

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includes taxes & fees
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About this property

Holiday Inn Lancaster, an IHG Hotel

3.5-star hotel in Historic Downtown Lancaster
This smoke-free hotel features an indoor pool, a restaurant, and a 24-hour fitness center. WiFi in public areas is free. Other amenities include a bar/lounge, a snack bar/deli, and self parking. Housekeeping is available on request.
Holiday Inn Lancaster, an IHG Hotel offers 215 air-conditioned accommodations with coffee/tea makers and hair dryers. LCD televisions come with premium cable channels. Bathrooms include shower/tub combinations and complimentary toiletries.

This Lancaster hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Holiday Inn Lancaster, an IHG Hotel features an indoor pool and a 24-hour fitness center. The hotel offers a restaurant and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. A computer station is located on site and wireless Internet access is complimentary.

This 3.5-star property offers access to a business center and 13 meeting rooms. Event facilities measuring 22000 square feet (2044 square meters) include conference space. This business-friendly hotel also offers a library, a terrace, and tour/ticket assistance. Parking is available onsite for a surcharge.

Holiday Inn Lancaster, an IHG Hotel is a smoke-free property.

Cooked-to-order breakfasts are available for a surcharge and are served each morning between 6:30 AM and 11:00 AM.
The Imperial - This restaurant serves lunch and dinner.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Covered self parking on site (USD 15 per night; includes in/out privileges)
  • Wheelchair-accessible parking available

Food and drink

  • Daily cooked-to-order breakfast available 6:30 AM to 11:00 AM for a fee: USD 7 to 20 per person
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • The Imperial

Things to do

  • 24-hour gym
  • Indoor pool
  • Library

Family friendly

  • Indoor pool
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Newspapers in lobby

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • 13 meeting rooms
  • 22,000 square feet of conference space
  • Business center
  • Computer station

Outdoors

  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 10 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • LCD TV with premium cable channels

Food and drink

  • Coffee/tea maker

More

  • Air conditioning
  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 50 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only

Children and extra beds

Children are welcome
2 children, up to the age of 17 years, can stay for free if using existing beds when occupying the parent or guardian's room
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately USD 7 to 20 per person
  • Covered self parking fee: USD 15 per night (in/out privileges)
  • Pet fee: USD 50 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Only registered guests are allowed in the guestrooms
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hotel Lancaster
Holiday Inn Lancaster
Holiday Inn Lancaster, An Ihg
Holiday Inn Lancaster, an IHG Hotel Hotel
Holiday Inn Lancaster, an IHG Hotel Lancaster
Holiday Inn Lancaster, an IHG Hotel Hotel Lancaster

Holiday Inn Lancaster, an IHG Hotel Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 412 out of 857 reviews" "
Rating 8 - Good. 257 out of 857 reviews" "
Rating 6 - Okay. 104 out of 857 reviews" "
Rating 4 - Poor. 50 out of 857 reviews" "
Rating 2 - Terrible. 34 out of 857 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Paul

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
There was a prom there that night. Very crowded, long wait to check in. Cars in parking garage were revving engines and giving an overall unsettled feeling because of the noise.
Stayed 1 night in May 2024

2/10 Terrible

Ari

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Aug 2024

8/10 Good

cynthia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

8/10 Good

Brian

Stayed 1 night in Aug 2024

8/10 Good

Carolyn L

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked that the property was very clean and offered amenities, like snacks. I did not like that it was difficult to get someone from the desk to pick up the phone to answer my questions. I understood that it was a busy weekend for the staff when I brought it to their attention.
Stayed 2 nights in Aug 2024

10/10 Excellent

Sunni

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Downtown next to Parking
Stayed 1 night in Aug 2024

10/10 Excellent

Andrea

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly, lots of things close by for breakfast/lunch/dinner. My only somewhat complaint was that you could hear people in the hallways very clearly.
Stayed 1 night in Aug 2024

8/10 Good

James

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not bad, not great.
Convenient location downtown. Parking $15 per day. No free breakfast, very minimal buffet $14 adult. Would probably find another hotel.
Stayed 3 nights in Aug 2024

10/10 Excellent

Geraldine

Liked: Cleanliness, staff & service, property conditions & facilities
Area is quite congested. Otherwise it is like any other large town. Would like to say that the staff was quite accomodating. The front desk was efficient and pleasant. But I would like to comment on one staff member, Ty, would went out of his was to assist us with all our issues; i.e., baggage, room key, dining, location of amenities and his smile!! Each of the staff did their jobs well but Ty was exceptional and would recommend he be chosen for any position in your company. He won't disappoint.
Stayed 3 nights in Aug 2024

6/10 Okay

Stuart

Disliked: Room comfort
So so stay
Great location. Room uncomfortable- really hot, ac struggling, left early
Stayed 2 nights in Aug 2024

10/10 Excellent

Gennady

Liked: Cleanliness, staff & service, property conditions & facilities
The location is just wonderful!
Stayed 2 nights in Aug 2024

6/10 Okay

HanZhou

Stayed 4 nights in Aug 2024

8/10 Good

Don

Stayed 1 night in Aug 2024

8/10 Good

Doris

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Aug 2024

8/10 Good

Verified traveler

Liked: Staff & service
Not bad - just needs additional cleaning.
I enjoyed the stay, and I enjoyed the amenities, which I used very frequently. There were issues with the bathtub, and the toiletries I received were not clean whatsoever. There were stains on the walls, but also the sheets were clean. It was quality for the price I paid, but also it can be improved.
Stayed 4 nights in Aug 2024

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place in the heart of Lancaster
Great stay. Clean hotel. Nice spacious room and facilities. Friendly staff.
Stayed 2 nights in Aug 2024

4/10 Poor

Jane

Disliked: Staff & service
Stayed 1 night in Aug 2024

10/10 Excellent

Marsha

Traveled with family
Liked: Cleanliness, amenities
The room i reserved had the disability options that we needed ecxept no roll in tub. But i did wonder why an ADA room was on the 9th floor...had an emergency happened there wouldn't have been any way the disabled person could have made it down 9 flights of stairs! Our stay was great...everyone was very courteous.
Stayed 1 night in Aug 2024

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Located in the middle of town.
Stayed 2 nights in Jul 2024

8/10 Good

Erika

Traveled with partner
Liked: Property conditions & facilities
Hotel was nice. Free parking
Stayed 2 nights in Jul 2024

10/10 Excellent

regina

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2024

4/10 Poor

Nicholas

Stayed 1 night in Jul 2024

6/10 Okay

Karen, East Hampton

A very mediocre hotel.
Stayed 2 nights in Jul 2024

8/10 Good

Yolanda

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2024

8/10 Good

Elaine

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The property itself is lovely … and we had the privilege of Kate greeting us and checking us in ….. the world needs more Kate’s!
Stayed 1 night in Jul 2024