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Holiday Inn Express & Suites Lancaster by IHG

2.5 star property

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Photo gallery for Holiday Inn Express & Suites Lancaster by IHG

Free daily full breakfast
Suite, Multiple Beds | In-room safe, desk, soundproofing, iron/ironing board
Standard Room, 1 King Bed | Room amenity
Hallway
Exterior

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pool
  • Pet friendly
  • Gym
  • Housekeeping
  • Laundry
$126
includes taxes & fees
Sep 14 - Sep 15

Explore the area

View in a map
1861 Riverway Dr, Lancaster, OH, 43130
  • Ohio Glass Museum
    ‪5 min drive‬
  • Rising Park
    ‪5 min drive‬
  • Fairfield Medical Center
    ‪8 min drive‬
  • Columbus, OH (CMH-John Glenn Columbus Intl.)
    ‪42 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds | In-room safe, desk, soundproofing, iron/ironing board

Standard Room, 2 Queen Beds

9.6 out of 10
Exceptional
(22 reviews)
  • 355 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed | In-room safe, desk, soundproofing, iron/ironing board

Standard Room, 1 King Bed

9.2 out of 10
Wonderful
(14 reviews)
  • 325 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible Bathtub (Mobility)

Standard Room, 1 King Bed, Accessible Bathtub (Mobility) | In-room safe, desk, soundproofing, iron/ironing board

Standard Room, 1 King Bed, Accessible Bathtub (Mobility)

10.0 out of 10
Exceptional
(2 reviews)
  • 592 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 2 Queen Beds, Accessible Bathtub (Mobility)

Suite, 2 Queen Beds, Accessible Bathtub (Mobility) | In-room safe, desk, soundproofing, iron/ironing board

Suite, 2 Queen Beds, Accessible Bathtub (Mobility)

9.0 out of 10
Wonderful
(2 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Hearing Accessible (Communications Accessible)

Standard Room, 2 Queen Beds, Hearing Accessible (Communications Accessible) | In-room safe, desk, soundproofing, iron/ironing board

Standard Room, 2 Queen Beds, Hearing Accessible (Communications Accessible)

8.0 out of 10
Very good
(1 review)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed with Sofa bed

In-room safe, desk, soundproofing, iron/ironing board

Suite, 1 King Bed with Sofa bed

8.8 out of 10
Excellent
(3 reviews)
  • 600 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Room, 1 King Bed, Hearing Accessible (Extra Floor Space)

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Hearing Accessible (Mobility, Accessible Tub)

In-room safe, desk, soundproofing, iron/ironing board

Standard Room, 1 King Bed, Hearing Accessible (Mobility, Accessible Tub)

9.0 out of 10
Wonderful
(2 reviews)
  • 592 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room

Standard Room | In-room safe, desk, soundproofing, iron/ironing board

Standard Room

8.4 out of 10
Very good
(5 reviews)
  • 342 sq ft
  • Sleeps 2
  • 1 King Bed OR 1 Queen Bed

View all photos for Standard Room, 1 King Bed, Roll-in Shower (Mobility)

In-room safe, desk, soundproofing, iron/ironing board

Standard Room, 1 King Bed, Roll-in Shower (Mobility)

9.2 out of 10
Wonderful
(5 reviews)
  • 592 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Hearing Accessible (Communications Accessible)

In-room safe, desk, soundproofing, iron/ironing board

Standard Room, 1 King Bed, Hearing Accessible (Communications Accessible)

9.6 out of 10
Exceptional
(5 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, Multiple Beds

Suite, Multiple Beds | In-room safe, desk, soundproofing, iron/ironing board

Suite, Multiple Beds

9.8 out of 10
Exceptional
(9 reviews)
  • 342 sq ft
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

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About this property

Holiday Inn Express & Suites Lancaster by IHG

Lancaster hotel with free weekday breakfast
Along with a 24-hour fitness center, this smoke-free hotel has a 24-hour business center and coffee/tea in a common area. Free full breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include a seasonal outdoor pool, dry cleaning, and laundry facilities.
Holiday Inn Express & Suites Lancaster by IHG offers 63 accommodations with safes and coffee/tea makers. 37-inch flat-screen televisions come with cable channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

Recreational amenities at the hotel include a 24-hour fitness center and a seasonal outdoor pool.
Holiday Inn Express & Suites Lancaster by IHG features a 24-hour fitness center and a seasonal outdoor pool. Public areas are equipped with complimentary wired and wireless Internet access. This hotel offers access to a 24-hour business center. Guests can enjoy a complimentary breakfast each morning. This business-friendly hotel also offers multilingual staff, coffee/tea in a common area, and laundry facilities. Complimentary self parking is available on site.

Holiday Inn Express & Suites Lancaster by IHG is a smoke-free property.

A complimentary full breakfast is served on weekdays between 6 AM and 9:30 AM and on weekends between 7 AM and 10 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free self parking on site

Food and drink

  • Free full breakfast available 6:00 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • Coffee and tea in common areas

Things to do

  • 24-hour gym
  • Seasonal outdoor pool

Family friendly

  • Fenced pool
  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Pool gate
  • Seasonal outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 24-hour business center

Outdoors

  • Pool loungers
  • Pool umbrellas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 3 floors
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 37-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 50 per accommodation (varies based on length of stay)
Service animals are welcome, and are exempt from fees
Welcoming dogs only
An off-leash area is available

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Pet fee: USD 50 per accommodation (varies based on length of stay)
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a smoke detector and window guards
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The seasonal pool will be open from May to October
Pool access available from 6:00 AM to 11:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Holiday Inn Express Hotel Lancaster
Holiday Inn Express Lancaster
Lancaster Holiday Inn Express
Holiday Inn Express Lancaster Hotel

Holiday Inn Express & Suites Lancaster by IHG Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 367 out of 683 reviews
Rating 8 - Good. 194 out of 683 reviews
Rating 6 - Okay. 61 out of 683 reviews
Rating 4 - Poor. 39 out of 683 reviews
Rating 2 - Terrible. 22 out of 683 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Keene

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Jun 2025

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Even under renovation, the hotel was very nice
Stayed 2 nights in Jun 2025

10/10 Excellent

Denise, Beavercreek

Business traveler, Traveled with pets
Liked: Cleanliness, amenities, property conditions & facilities
The dog area
Stayed 1 night in Jun 2025

10/10 Excellent

Diane

Traveled with pets, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Our first trip with a dog! I couldn’t have asked for a better experience! Every hotel employee was kind , helpful , and loved Maggie! From the endless treats to the amazing dog park , we will definitely be back! Thank you for making our first trip ever with our dog an amazing experience because we were very nervous! Our room was amazing , beds clean , ample room! If we needed extra towels or toilet paper ( we stayed for 6 days ) there were no issues getting these items! Breakfast was also amazing which was a pleasant surprise! We come to Ohio at least twice a year , this will be our go to hotel! Thank you so much!
Stayed 6 nights in May 2025

10/10 Excellent

Mohammad

Stayed 1 night in May 2025

10/10 Excellent

Sharece

Stayed 1 night in May 2025

10/10 Excellent

Michael

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

10/10 Excellent

Leigh Ann

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay. Very clean. Good breakfast.
Stayed 2 nights in May 2025

10/10 Excellent

Joanne

Liked: Cleanliness, amenities, property conditions & facilities
Nice room and breakfast was great and they have free tea and coffee in lobby enjoyed staying here
Stayed 2 nights in May 2025

10/10 Excellent

MIndy

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Hotel, breakfast and staff were all wonderful. Loved the coffee machines! Thank you
Stayed 2 nights in May 2025

10/10 Excellent

Michael

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A nice updated look to the Holiday Inn. Great breakfast options. Very clean. Large rooms with nice bathroom and shower. Friendly staff. Has become our go to Lancaster destination.
Stayed 3 nights in May 2025

10/10 Excellent

Kristen

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great place to stay. No pool again.
Stayed 1 night in May 2025

10/10 Excellent

Julie

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in May 2025

10/10 Excellent

Brandy N

Stayed 2 nights in May 2025

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice stay for the night

Room was clean and the staff was great. Would stay again if in the area.
Stayed 1 night in May 2025

10/10 Excellent

hall

Traveled with family
Liked: Amenities
Clean, reasonably priced hotel in safe area.
Stayed 3 nights in May 2025

6/10 Okay

Leroy

Liked: Cleanliness
The is very well maintained
Stayed 2 nights in May 2025

8/10 Good

Sandra

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was some remodeling going on at the time we were there. Had we known we would have picked another hotel.
Stayed 1 night in Apr 2025

10/10 Excellent

Kim

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location close for my team and I for our paranormal investigation @ Fairfield infirmary
Stayed 1 night in May 2025

4/10 Poor

Carol

Disliked: Cleanliness, staff & service
We arrived late thursday night. We didnt get clean towels- had to get them from the counter sheets werent changed , trash cans weren'tempied one day
Stayed 3 nights in May 2025

10/10 Excellent

Danielle

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Help them to help us

We arrived 30 minutes before the check in, and the room type I reserved wasn't ready for another 30minutes, so they changed the room and allowed us to check in early.
Stayed 1 night in May 2025

10/10 Excellent

Patty

Liked: Cleanliness, staff & service, property conditions & facilities
Check in was so easy and the list of places to was a big plus
Stayed 1 night in May 2025

4/10 Poor

Raymond

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities

Missing staff was the theme of our stay

I had to find the desk attendent so i could check in after waiting over 10 min. The employees who were working were in a back room together. Our actual suit had previous guest food wrappers and trash in the room still and 2 towles. Everytime I saw the hotel staff they were sitting in the breakfast area talking and joking, the only entry doors were the main door making guest walk around the entire building to get in. The site needs updating and basic maintenance performed soon. Certainly was not worth the money we spent. I couldve stayed at a Micro hotel or Days Inn and i have no doubt it wouldve been cleaner and better staffed
Stayed 2 nights in May 2025

10/10 Excellent

Teresa

Liked: Cleanliness
Stayed 1 night in May 2025

10/10 Excellent

Jennifer

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025