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Imperial Swan Hotel & Suites

3.0 star property

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Photo gallery for Imperial Swan Hotel & Suites

Desk, iron/ironing board, cribs/infant beds, rollaway beds
Royal Room, 1 King Bed, Non Smoking | Living area
Point of interest
Combined shower/tub, deep soaking tub, hair dryer, bathrobes
Interior entrance

Reviews

4.2 out of 10

Popular amenities

  • Pet friendly
  • Air conditioning
  • Business services

Explore the area

Map
4141 S Florida Ave, Lakeland, FL, 33813
  • Family Fun Center
    ‪19 min walk‬
  • Lakeside Village
    ‪4 min drive‬
  • Cleveland Heights Golf Course
    ‪5 min drive‬
  • Lakeland Intl. Airport (LAL)
    ‪7 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Desk, iron/ironing board, cribs/infant beds, rollaway beds

Standard Room, 2 Queen Beds, Non Smoking

  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Royal Room, 2 Double Beds, Non Smoking

Desk, iron/ironing board, cribs/infant beds, rollaway beds

Royal Room, 2 Double Beds, Non Smoking

  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Executive Suite, 1 King Bed with Sofa bed, Non Smoking

Desk, iron/ironing board, cribs/infant beds, rollaway beds

Executive Suite, 1 King Bed with Sofa bed, Non Smoking

  • City view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Royal Room, 1 King Bed, Non Smoking

Royal Room, 1 King Bed, Non Smoking | Desk, iron/ironing board, cribs/infant beds, rollaway beds

Royal Room, 1 King Bed, Non Smoking

  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 Queen Bed, Non Smoking

Desk, iron/ironing board, cribs/infant beds, rollaway beds

Suite, 1 Queen Bed, Non Smoking

  • City view
  • Sleeps 3
  • 1 Queen Bed

Similar properties

Property entrance

Motel 6 Lakeland, FL

  • Pool
  • Pet friendly
  • Parking included
  • Free WiFi
2.9 out of 5, (266)
The price is $99
per night
$113 total
includes taxes & fees
Mar 4 - Mar 5
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About this property

Imperial Swan Hotel & Suites

3-star Lakeland hotel close to Family Fun Center
This hotel features a conference center, conference space, and a computer station. Additionally, wedding services, a TV in a common area, and ATM/banking services are onsite. Housekeeping is available on request.
Imperial Swan Hotel & Suites offers 168 accommodations with bathrobes and hair dryers. Refrigerators, microwaves, and coffee/tea makers are provided. Bathrooms include shower/tub combinations with deep soaking bathtubs. Cribs/infant beds (surcharge) and rollaway/extra beds (surcharge) are also available. Housekeeping is provided on request.
The recreational activities listed below are available either on site or nearby; fees may apply.
Imperial Swan Hotel & Suites features complimentary use of a nearby fitness facility, an ATM, and a television in a common area. Event facilities measuring 7500 square feet (697 square meters) include a conference center. Guests can use the outdoor pool and health club at a partner property.

Imperial Swan Hotel & Suites has designated areas for smoking.

Languages

Chinese (Cantonese), Chinese (Mandarin), English, Spanish

Property amenities

Internet

  • Available in all rooms: WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)

Parking and transportation

  • Wheelchair-accessible parking available

Things to do

  • Outdoor pool (guest access)
  • TV in common areas

Family friendly

  • Access to nearby outdoor pool
  • Crib (surcharge)
  • In-room microwave
  • In-room refrigerator
  • Living room
  • Rollaway/extra bed (surcharge)

Conveniences

  • ATM
  • Limited-hour front desk

Guest services

  • Housekeeping (on request)
  • Wedding services

Business services

  • 5 meeting rooms
  • Computer station
  • Conference center (7,500 square feet of space)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

More

  • 7 floors
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Crib (surcharge)
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Deep soaking bathtub
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Living room

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 10:00 PM
Early check-in subject to availability
Early check-in fee: USD 25.0
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

The front desk is open daily from 10:30 AM - 10:00 PM
Front desk staffed during limited hours
If you are planning to arrive after 9:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

Pets allowed for an extra charge of USD 25.00 per pet, per day, plus a deposit of USD 25.00 per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 total (up to 11 lbs per pet)
Specific rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 10.0 per stay
Cribs (infant beds) are available for USD 10.0 per stay

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Resort fee: USD 8.99 per accommodation, per night
The resort fee includes:
  • Internet access
  • Self parking

We have included all charges provided to us by the property.

Optional extras

  • Pet deposit: USD 25.00 per stay
  • Pet fee: USD 25.00 per pet, per day
  • Service animals are exempt from fees
  • Early check-in fee: USD 25.0 (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Crib (infant bed) fee: USD 10.0 per stay
  • Rollaway bed fee: USD 10.0 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for golf tee times; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation

Property is also known as

Imperial Swan
Imperial Swan Hotel
Imperial Swan Hotel Lakeland
Imperial Swan Lakeland
Imperial Swan Lakeland Hotel Lakeland
Imperial Swan & Suites
Imperial Swan Hotel & Suites Hotel
Imperial Swan Hotel & Suites Lakeland
Imperial Swan Hotel & Suites Hotel Lakeland

Imperial Swan Hotel & Suites Reviews

Reviews

4.2
Rating 10 - Excellent. 86 out of 1000 reviews
Rating 8 - Good. 91 out of 1000 reviews
Rating 6 - Okay. 138 out of 1000 reviews
Rating 4 - Poor. 188 out of 1000 reviews
Rating 2 - Terrible. 497 out of 1000 reviews

4.6/10

Cleanliness

5.2/10

Staff & service

3.6/10

Amenities

4.2/10

Property conditions & facilities

3.6/10

Eco-friendliness

Reviews

2/10 Terrible

Mary

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible place
The room was so dirty & could not stay in the room. They would not offer a refund
Stayed 1 night in Nov 2024

2/10 Terrible

Stephanie

Disliked: Cleanliness, staff & service
Stayed 2 nights in Nov 2024

2/10 Terrible

Joanna

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very dirty. No staff at all to check anybody in. People who booked had been waiting 2 and 3 hours for someone to check them in. No one ever came. SCAMMING people out of money. Overflowing garbage on the floors. Restaurant attached claim they don't know anything about the hotel or staff. They have nothing to do with it. Some lady later said she didn't understand english.and couldn't help. She sure understood when I said I'm calling the police. She comes out immediately with a translating device. Which was stupid. They do have some association with the hotel. Don't be fooled by them. BELIEVE all the BAD reviews. They are true. I witnessed it with my own eyes! SCAMMING people out of money! I did call the police. Fire exit blocked. Men and women's bathroom door locked. Garbage overflowing from the garbage cans on the floors. I went looking for some form of life. Sheets in the middle of the hallway. Filthy all over. Very, very rundown! Do not book!
Stayed 2 nights in Nov 2024

2/10 Terrible

JRedd

Disliked: Cleanliness
Stayed 1 night in Nov 2024

2/10 Terrible

Raquel

Business traveler, Traveled with partner
Disliked: Cleanliness
I never checked in to facility when we arrived they were no longer doing check ins and site never we had to be there before 10 pm
Stayed 1 night in Nov 2024

2/10 Terrible

Brenda

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
nothing, I hated it. Expedia surprised me promoting this nasty place. the front desk staff is awful
Stayed 1 night in Nov 2024

2/10 Terrible

Vanessa

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No one in the front to check in. Waited over 40 minutes. Could not get a key card with no time to get in. Upon entering hallway, you were greeted with a suffocating smell of cat urine. Trash cans overflowing with trash and trash and dirty diaper on floor around. Bathtub unsafe to shower in.
Stayed 1 night in Nov 2024

2/10 Terrible

Karen

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Horrible sheets were dirty bathroom was disgusting
Stayed 1 night in Nov 2024

2/10 Terrible

Stanley

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2024

4/10 Poor

Gene

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff does not speak English
Stayed 3 nights in Nov 2024

6/10 Okay

George

Disliked: Property conditions & facilities, room comfort
Not a good value.
Extremely dated hotel. Beds should be in a dumpster. Location was the reason I tried it. No breakfast The pool is destroyed. Hasn't been used lately The bar that used to be in there has been closed a long time but I see staff, In the bar area eating drinking whatever check in with like I was in a foreign country not a language issue just so confused because everything is done through nine different companies like hotels.com etc
Stayed 1 night in Nov 2024

10/10 Excellent

Heidi

Stayed 2 nights in Oct 2024

2/10 Terrible

Daniel

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Carpet was drenched in water No staff around to help or change rooms had to step in wet Carpet the whole stay
Stayed 1 night in Nov 2024

2/10 Terrible

Keith

Stayed 1 night in Nov 2024

10/10 Excellent

Claudia

D
Stayed 1 night in Oct 2024

2/10 Terrible

Christina

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Never Again!!!!
Absolutely terrible!!!! It smells, the phone and TV are broken, there is NEVER anyone available at the front desk, no towels/rags… So many things wrong I can’t even bring myself to try an find something nice to say.
Stayed 1 night in Nov 2024

2/10 Terrible

Preeth

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrible . Simply terrible!
Stayed 1 night in Oct 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2024

2/10 Terrible

jay

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

2/10 Terrible

Carl

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Place is horrible…. Lucky I only needed it 5 hours before catching a flight…. Front desk lady was great… honest and accommodating but the property itself and conditions of room are atrocious!!!
Stayed 1 night in Oct 2024

2/10 Terrible

Adam

Business traveler, Traveled with partner
Disliked: Cleanliness, property conditions & facilities
Not a clean hotel
Stayed 1 night in Oct 2024

10/10 Excellent

Lori

Liked: Cleanliness, staff & service, property conditions & facilities
Young lady at the front desk was so sweet and accommodating. Great multi-tasker! I will stay at this property again!
Stayed 1 night in Sep 2024

2/10 Terrible

Ricky, Tampa

Traveled with pets
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They gave away my room
Stayed 2 nights in Oct 2024

2/10 Terrible

Vicki

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a last minute reservation. We arrived at 4 pm for check in and stood in the lobby for 40 minutes. Finally, a lady showed up to take the other people waiting in the lobby to “look” at a room and stated she would be back soon. Just by looking at the lobby, it was full of old decor and dust. The bar area was closed and looked like it was used for storage. Items definitely not organized in there. Got tired of waiting and left.
Stayed 1 night in Oct 2024

8/10 Good

Taylor

Business traveler
Liked: Staff & service, amenities, property conditions & facilities
They got me in when I really needed it and were really pleasant.
Stayed 1 night in Oct 2024