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Imperial Swan Hotel & Suites

3.0 star property

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your current months are February, 2025 and March, 2025.
February 2025
March 2025

Photo gallery for Imperial Swan Hotel & Suites

Desk, iron/ironing board, cribs/infant beds, rollaway beds
Combined shower/tub, deep soaking tub, hair dryer, bathrobes
Point of interest
Royal Room, 1 King Bed, Non Smoking | Living area
Interior entrance

Reviews

4.2 out of 10

Popular amenities

  • Pet friendly
  • Air conditioning
  • Business services

Explore the area

Map
4141 S Florida Ave, Lakeland, FL, 33813
  • Family Fun Center
    ‪19 min walk‬
  • Lakeside Village
    ‪4 min drive‬
  • Cleveland Heights Golf Course
    ‪5 min drive‬
  • Lakeland Intl. Airport (LAL)
    ‪7 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Desk, iron/ironing board, cribs/infant beds, rollaway beds

Standard Room, 2 Queen Beds, Non Smoking

  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Royal Room, 2 Double Beds, Non Smoking

Desk, iron/ironing board, cribs/infant beds, rollaway beds

Royal Room, 2 Double Beds, Non Smoking

  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Executive Suite, 1 King Bed with Sofa bed, Non Smoking

Desk, iron/ironing board, cribs/infant beds, rollaway beds

Executive Suite, 1 King Bed with Sofa bed, Non Smoking

  • City view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Royal Room, 1 King Bed, Non Smoking

Royal Room, 1 King Bed, Non Smoking | Desk, iron/ironing board, cribs/infant beds, rollaway beds

Royal Room, 1 King Bed, Non Smoking

  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 Queen Bed, Non Smoking

Desk, iron/ironing board, cribs/infant beds, rollaway beds

Suite, 1 Queen Bed, Non Smoking

  • City view
  • Sleeps 3
  • 1 Queen Bed

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Front of property

Stay Inn and Suites

Pool
Parking included
Free WiFi
Restaurant
3.1 out of 5, (691)
The price is $99
per night
$112 total
includes taxes & fees
Feb 14 - Feb 15
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About this property

Imperial Swan Hotel & Suites

3-star Lakeland hotel close to Family Fun Center
This hotel features a conference center, conference space, and a computer station. Additionally, wedding services, a TV in a common area, and ATM/banking services are onsite. Housekeeping is available on request.
Imperial Swan Hotel & Suites offers 168 accommodations with bathrobes and hair dryers. Refrigerators, microwaves, and coffee/tea makers are provided. Bathrooms include shower/tub combinations with deep soaking bathtubs. Cribs/infant beds (surcharge) and rollaway/extra beds (surcharge) are also available. Housekeeping is provided on request.
The recreational activities listed below are available either on site or nearby; fees may apply.
Imperial Swan Hotel & Suites features complimentary use of a nearby fitness facility, an ATM, and a television in a common area. Event facilities measuring 7500 square feet (697 square meters) include a conference center. Guests can use the outdoor pool and health club at a partner property.

Imperial Swan Hotel & Suites has designated areas for smoking.

Languages

Chinese (Cantonese), Chinese (Mandarin), English, Spanish

Property amenities

Internet

  • Available in all rooms: WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)

Parking and transportation

  • Wheelchair-accessible parking available

Things to do

  • Outdoor pool (guest access)
  • TV in common areas

Family friendly

  • Access to nearby outdoor pool
  • Crib (surcharge)
  • In-room microwave
  • In-room refrigerator
  • Living room
  • Rollaway/extra bed (surcharge)

Conveniences

  • ATM
  • Limited-hour front desk

Guest services

  • Housekeeping (on request)
  • Wedding services

Business services

  • 5 meeting rooms
  • Computer station
  • Conference center (7,500 square feet of space)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

More

  • 7 floors
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Crib (surcharge)
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Deep soaking bathtub
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Living room

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 10:00 PM
Early check-in subject to availability
Early check-in fee: USD 25.0
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

The front desk is open daily from 10:30 AM - 10:00 PM
Front desk staffed during limited hours
If you are planning to arrive after 9:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

Pets allowed for an extra charge of USD 25.00 per pet, per day, plus a deposit of USD 25.00 per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 total (up to 11 lbs per pet)
Specific rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 10.0 per stay
Cribs (infant beds) are available for USD 10.0 per stay

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Resort fee: USD 8.99 per accommodation, per night
The resort fee includes:
  • Internet access
  • Self parking

We have included all charges provided to us by the property.

Optional extras

  • Pet deposit: USD 25.00 per stay
  • Pet fee: USD 25.00 per pet, per day
  • Service animals are exempt from fees
  • Early check-in fee: USD 25.0 (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Crib (infant bed) fee: USD 10.0 per stay
  • Rollaway bed fee: USD 10.0 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for golf tee times; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation

Property is also known as

Imperial Swan
Imperial Swan Hotel
Imperial Swan Hotel Lakeland
Imperial Swan Lakeland
Imperial Swan Lakeland Hotel Lakeland
Imperial Swan & Suites
Imperial Swan Hotel & Suites Hotel
Imperial Swan Hotel & Suites Lakeland
Imperial Swan Hotel & Suites Hotel Lakeland

Imperial Swan Hotel & Suites Reviews

Reviews

4.2
Rating 10 - Excellent. 86 out of 1000 reviews" "
Rating 8 - Good. 91 out of 1000 reviews" "
Rating 6 - Okay. 138 out of 1000 reviews" "
Rating 4 - Poor. 188 out of 1000 reviews" "
Rating 2 - Terrible. 497 out of 1000 reviews" "

4.6/10

Cleanliness

5.2/10

Staff & service

3.6/10

Amenities

4.2/10

Property conditions & facilities

3.6/10

Eco-friendliness

Reviews

2/10 Terrible

Preeth

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrible . Simply terrible!
Stayed 1 night in Oct 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2024

2/10 Terrible

jay

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

2/10 Terrible

Carl

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Place is horrible…. Lucky I only needed it 5 hours before catching a flight…. Front desk lady was great… honest and accommodating but the property itself and conditions of room are atrocious!!!
Stayed 1 night in Oct 2024

2/10 Terrible

Adam

Business traveler, Traveled with partner
Disliked: Cleanliness, property conditions & facilities
Not a clean hotel
Stayed 1 night in Oct 2024

10/10 Excellent

Lori

Liked: Cleanliness, staff & service, property conditions & facilities
Young lady at the front desk was so sweet and accommodating. Great multi-tasker! I will stay at this property again!
Stayed 1 night in Sep 2024

2/10 Terrible

Ricky, Tampa

Traveled with pets
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They gave away my room
Stayed 2 nights in Oct 2024

2/10 Terrible

Vicki

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a last minute reservation. We arrived at 4 pm for check in and stood in the lobby for 40 minutes. Finally, a lady showed up to take the other people waiting in the lobby to “look” at a room and stated she would be back soon. Just by looking at the lobby, it was full of old decor and dust. The bar area was closed and looked like it was used for storage. Items definitely not organized in there. Got tired of waiting and left.
Stayed 1 night in Oct 2024

8/10 Good

Taylor

Business traveler
Liked: Staff & service, amenities, property conditions & facilities
They got me in when I really needed it and were really pleasant.
Stayed 1 night in Oct 2024

2/10 Terrible

JOCELYN

Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Hurricane horrible
The hotel was horrible,
Stayed 2 nights in Oct 2024

2/10 Terrible

Heidi

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible
Terrible place! Had to travel for a last minute business trip to assist with storm damage, only to arrive at this hotel turning me away because they sold it out from under me. My card was already charged and it took hours, and multiple calls to get my money back.
Stayed 1 night in Oct 2024

4/10 Poor

jacqueline

Walked into the lobby and it was very stinky. The lady at the desk seemed to be flirting with 2 customers.. and finally said she would be right with me. Waited. While waiting I looked up reviews… and saw a few about sleeping with the bed bugs… so I left. Did not stay.
Stayed 1 night in Oct 2024

2/10 Terrible

Stephen

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
very poorly run, staff inadequate
very poorly run. Stayed the night of the hurricane 10/09/24. check-in was haphazard, the restaurant was closed and all questions were answered by a nice Chinese girl who needed her phone to translate as she only spoke Chinese. Room was OK. I was never given a receipt or any paperwork, only the room key. I paid for 2 nights just in case, but only stayed the one night. No one was at the desk at any time that day or the next morning at 10AM when I left. Only person working was a nice Chinese man who told me to call the number on the wall and they could help me get my refund. I have called every day and left messages to no avail. The phone # online does not answer. Just disputed the charge on my credit card for half. Never stay there again,
Stayed 2 nights in Oct 2024

2/10 Terrible

lisa

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Receptionist great rooms horrible ac doesn’t even work
Stayed 1 night in Oct 2024

2/10 Terrible

bienvenido

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst hotel ever filthy
Building was so horrible filthy and dirty I didn’t even stay there
Stayed 1 night in Oct 2024

4/10 Poor

Herbert

Disliked: Cleanliness, amenities, property conditions & facilities
Very run down property with very limited number of employees. The room did not have trash cans or kleenex. The microwave did not work, the tv malfunctioned, poorly lit room, and a shower head that was only adequate. Also, check in took a long time.
Stayed 3 nights in Oct 2024

2/10 Terrible

Trisha

Disliked: Cleanliness, staff & service, property conditions & facilities
This place is awful there was so much mold in the room and the bathroom it smelled awful. The front desk lady was nice but it seemed a bit shady that I had to pay a cash hotel fee separate from what I had already paid for. This hotel is gross and over priced
Stayed 1 night in Oct 2024

2/10 Terrible

christine

Disliked: Cleanliness, staff & service, property conditions & facilities
Staff barely spoke English. Desk rarely staffed. No room service. No restaurant. No pool. No bar. Amenities listed -false.
Stayed 1 night in Oct 2024

2/10 Terrible

corinne

Disliked: Cleanliness, staff & service, property conditions & facilities
If I can give this zero stars I would after being displaced from hurricane Milton nobody picked up the phone we showed up it smelled there was nobody at the front desk. Another woman was waiting an hour and a half for them to reactivate her key card and they have the audacity to try to charge me for cancellation. Do not even bother. I was not bringing my children or infant into that. I don’t care how displaced I was.
Stayed 2 nights in Oct 2024

2/10 Terrible

Regina

Traveled with partner
Worst hotel I’ve ever stayed in. Checkin took more than 45 minutes because staff was slow and seemed confused about everything. Carpet in hallway smelled like cat pee. Carpet in room smelled like dogs. Carpet was dirty and sticky. No garbage can, no coffee maker, no telephone, no comforter on bed. TV didn’t work. Door didn’t lock. Toilet had not been cleaned in weeks. Sink would not drain at all and filled up completely. Cigarette burns all over curtain. Pool was drained and covered with tarp.
Stayed 1 night in Oct 2024

2/10 Terrible

Kyla

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

2/10 Terrible

Cheyenne

Disliked: Cleanliness, staff & service, property conditions & facilities
There were no rooms available nor was there any staff.
Stayed 2 nights in Oct 2024

2/10 Terrible

Christine

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Desk seldom staffed with poorly English speaking personnel. No hot water. Pool & hottub closed. Restaurant only served dumplings with bonefish speaking waitress/cook. No bar available. Pile of vomit never cleaned up off elevator on floor where we stayed.
Stayed 1 night in Oct 2024

2/10 Terrible

Uraiah

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Paid for a room and couldnt even get checked in!!!
I booked the hotel and was running late, so i tried to call the hotel to let them know i was on my way, i called again and again, about 10 times, and let it ring and ring and no one answered. When i finally arrived to the hotel, there were no staff at the front desk, just a paper sign saying check in was from 4pm-10pm. I can respect the time window, but with no notice online what so ever, i did not expect a HOTEL to not have ANY employees after 10pm and no one to check in guests. I paid for a room that i didnt even get to use. I had to sleep in my car the rest of the night. If there is any decency in you as a manager or business, please refund my money and i will still attempt to book a room with you again.
Stayed 1 night in Oct 2024

10/10 Excellent

Luz

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything ok
Stayed 1 night in Sep 2024