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Hotel Marco Polo

3.0 star property

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Photo gallery for Hotel Marco Polo

In-room safe, desk, laptop workspace, free cribs/infant beds
Game room
Point of interest
View from room
View from property

Reviews

7.0 out of 10
Good

Popular amenities

  • Bar
  • 24/7 front desk
  • Pool
  • Breakfast available
  • Parking available
  • Room service

Explore the area

Map
Avinguda Sant Antoni 36, La Massana, AD400
  • La Massana Ski Lift
    ‪8 min walk‬
  • Anyos-L'Aldosa Trail
    ‪18 min walk‬
  • Vallnord Ski Area
    ‪12 min drive‬
  • Andorra la Vella (ALV-Andorra la Vella Heliport)
    ‪13 min drive‬

Room options

View all photos for Superior Quadruple Room

In-room safe, desk, laptop workspace, free cribs/infant beds

Superior Quadruple Room

  • 248 sq ft
  • Mountain view
  • Sleeps 4
  • 4 Twin Beds

View all photos for Interior Triple Room (2 adults and 1 child)

In-room safe, desk, laptop workspace, free cribs/infant beds

Interior Triple Room (2 adults and 1 child)

  • 248 sq ft
  • Sleeps 3
  • 3 Twin Beds

View all photos for Superior Quadruple Room

In-room safe, desk, laptop workspace, free cribs/infant beds

Superior Quadruple Room

  • 248 sq ft
  • Mountain view
  • Sleeps 4
  • 4 Twin Beds

View all photos for Superior Triple Room

In-room safe, desk, laptop workspace, free cribs/infant beds

Superior Triple Room

  • 248 sq ft
  • Mountain view
  • Sleeps 3
  • 3 Twin Beds

View all photos for Superior Double Room Single Use

In-room safe, desk, laptop workspace, free cribs/infant beds

Superior Double Room Single Use

  • 215 sq ft
  • Mountain view
  • Sleeps 1
  • 2 Twin Beds OR 1 Double Bed

View all photos for Interior Quadruple Room (3 adults and 1 child)

In-room safe, desk, laptop workspace, free cribs/infant beds

Interior Quadruple Room (3 adults and 1 child)

  • 248 sq ft
  • Sleeps 4
  • 4 Twin Beds

View all photos for Triple Interior Room

In-room safe, desk, laptop workspace, free cribs/infant beds

Triple Interior Room

  • 248 sq ft
  • Sleeps 3
  • 3 Twin Beds

View all photos for Interior Quadruple Room (2 adults and 2 children)

In-room safe, desk, laptop workspace, free cribs/infant beds

Interior Quadruple Room (2 adults and 2 children)

  • 248 sq ft
  • Sleeps 4
  • 4 Twin Beds

View all photos for Interior Double Room

In-room safe, desk, laptop workspace, free cribs/infant beds

Interior Double Room

  • 172 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior Double Room

In-room safe, desk, laptop workspace, free cribs/infant beds

Superior Double Room

  • 215 sq ft
  • Mountain view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior Quadruple Room

In-room safe, desk, laptop workspace, free cribs/infant beds

Superior Quadruple Room

  • 248 sq ft
  • Mountain view
  • Sleeps 4
  • 4 Twin Beds

View all photos for Interior Quadruple Room

In-room safe, desk, laptop workspace, free cribs/infant beds

Interior Quadruple Room

  • 248 sq ft
  • Sleeps 4
  • 4 Twin Beds

View all photos for Interior Double Room for single use

In-room safe, desk, laptop workspace, free cribs/infant beds

Interior Double Room for single use

  • 172 sq ft
  • Sleeps 1
  • 2 Twin Beds OR 1 Double Bed

View all photos for Double Room

In-room safe, desk, laptop workspace, free cribs/infant beds

Double Room

  • 215 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior Triple Room

In-room safe, desk, laptop workspace, free cribs/infant beds

Superior Triple Room

  • Mountain view
  • Sleeps 3
  • 3 Twin Beds

View all photos for Double Room Single Use

In-room safe, desk, laptop workspace, free cribs/infant beds

Double Room Single Use

  • 172 sq ft
  • Sleeps 1
  • 2 Twin Beds OR 1 Double Bed

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About this property

Hotel Marco Polo

3-star La Massana hotel with restaurant
After a day on the slopes, return to dine at the restaurant and drink at the bar/lounge. Additional amenities at Hotel Marco Polo include ski storage and ski passes. Housekeeping is available on request.
Hotel Marco Polo offers 121 accommodations with safes and hair dryers. Satellite television is provided.

Bathrooms include bathtubs or showers with deep soaking bathtubs. Business-friendly amenities include desks and phones. Housekeeping is offered daily and change of towels can be requested. Housekeeping is provided on request.

Recreational amenities at the hotel include a seasonal outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Conveniences like ski storage and ski passes allow you to spend less time with logistics and more time on the slopes. At the end of the day, order après-ski drinks at the hotel's bar.

The hotel offers a restaurant and a snack bar/deli. Wireless Internet access is complimentary. Limited onsite parking is available on a first-come, first-served basis (surcharge).

Hotel Marco Polo is a smoke-free property.

Buffet breakfasts are available for a surcharge and are served each morning between 7:30 AM and 10:30 AM.
Buffet - This buffet restaurant specializes in international cuisine and serves breakfast and dinner.
Bar - Onsite bar. Open daily.
Room service (during limited hours) is available.

Languages

Catalan, English, French, Spanish

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • Offsite parking available (EUR 14 per night)
  • Street parking available
  • Ski shuttle nearby
  • Uncovered self parking on site (EUR 14 per night)
  • Limited onsite parking

Food and drink

  • Daily buffet breakfast available 7:30 AM to 10:30 AM for a fee: EUR 10.50 for adults and EUR 5.50 for children
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Bar
  • Buffet

Things to do

  • Arcade/game room
  • Bicycle rentals
  • Billiards/pool table
  • Downhill skiing
  • Playground
  • Seasonal outdoor pool
  • Ski passes
  • Ski storage
  • TV in common areas

Family friendly

  • Arcade/game room
  • Free crib
  • Laundry facilities
  • Playground
  • Seasonal outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Outdoors

  • In the mountains
  • Pool loungers
  • Pool umbrellas

Accessibility

  • No elevator

More

  • 4 floors
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib

Bathroom

  • Bathtub or shower
  • Deep soaking bathtub
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • TV with satellite channels

Food and drink

  • Limited room service

More

  • Desk
  • Energy-saving switches in guestrooms
  • Heating
  • Laptop workspace
  • Phone
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: EUR 1.57 per person, per night, up to 7 nights. This tax does not apply to children under 16 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately EUR 10.50 for adults and EUR 5.50 for children
  • Uncovered self parking fee: EUR 14 per night
  • Nearby parking fee: EUR 14 per night (984 ft away)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted

We should mention

This property does not have elevators
The seasonal pool will be open from June to September
A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on December 31
Only registered guests are allowed in the guestrooms

Property is also known as

Hotel Marco Polo
Hotel Marco Polo La Massana
Marco Polo La Massana
Hotel Marco Polo Hotel
Hotel Marco Polo La Massana
Hotel Marco Polo Hotel La Massana

Hotel Marco Polo Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 29 out of 138 reviews
Rating 8 - Good. 49 out of 138 reviews
Rating 6 - Okay. 28 out of 138 reviews
Rating 4 - Poor. 26 out of 138 reviews
Rating 2 - Terrible. 6 out of 138 reviews

7.4/10

Cleanliness

7.4/10

Staff & service

7.2/10

Amenities

6.2/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

Maria

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muchisumas gracias pir la gran hospitaludad y amabilidad del persinal del hotel Marco Polo. Volveremos muy pronto
Stayed 1 night in Aug 2024

4/10 Poor

Raul

Traveled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Decepcionante para 3 estrellas
Habitación cerrada sin salida a exterior, claustrofóbica, cosa que no se menciona en la descripción de la habitación reservada en la web de Hotels.com, aunque solicitamos un cambio, no se nos facilitó. Luego el parking horroroso, mencionan que está a 200metros, lo dudo, para llegar hay que bajar una pendiente muy pronunciada sin acera, donde suben y bajan coches. Cuando justo en frente del hotel, en la otra acera hay un parking bien majo.
Stayed 1 night in Aug 2024

10/10 Excellent

john

Stayed 1 night in Dec 2023

10/10 Excellent

Andreu

Stayed 1 night in Nov 2023

6/10 Okay

Joaquin

Business traveler
Liked: Cleanliness
HEATING SISTEM WAS POOR. FRONT DESK MEN - NOT FRIENDLY

8/10 Good

cynthia, WAUWATOSA

Traveled with partner
Liked: Staff & service, property conditions & facilities
It was in the center of town and close to the things we wanted to do. My negative was that there is no A/C in the rooms and apparently they don't use wash cloths, we used a hand towel to bathe.
Stayed 8 nights in Jul 2022

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Cheap, good location but lots of mould
Staff are very friendly, location is good but is pretty noisy on the main road. Rooms need Some upgrades but mostly just better cleaning as the bath and shower curtain were mouldy.
Stayed 3 nights in Mar 2020

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It is a very well located hotel, nice staff and comfortable beds. It was close to a ski park in a very nice area. We enjoyed our stay there.
Stayed 1 night in Feb 2020

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jul 2019

10/10 Excellent

Lukasz

Liked: Cleanliness, staff & service
Solo travel
Ok stay.good price.room ok
Stayed 1 night in Sep 2018

8/10 Good

Santiago

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2017

8/10 Good

Roger James

Liked: Staff & service
Awesome lace to vacation
Always love going to Andorra to race mtb
Stayed 7 nights in Jun 2017

8/10 Good

Verified traveler

Liked: Staff & service

6/10 Okay

Steve,, Dorset, UK

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
An overrated hotel.
The inner rooms (Not facing the street) are very small and claustrophobic with very little free flowing fresh air from the window which, could be of concern to those more elderly guests that need that extra flow of air and, during my stay this was an issue to me as the weather was unusually hot and the rooms do not have air conditioning. Even though the rooms were kept very clean, the towels were badly torn.

6/10 Okay

Tom

Liked: Cleanliness

4/10 Poor

Brenda

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Es un hotel antiguo, el personal es amable. Pero la habitacion olia horrible,y estaba pegada a una calle transitada con mucho ruido. El precio no equivale al servicio en general.
Stayed 3 nights in Sep 2024

10/10 Excellent

FERNANDO

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2024

8/10 Good

Michael

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2024

8/10 Good

Stéphane

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Un peu vieillot
Stayed 3 nights in Aug 2024

6/10 Okay

Annely Lorena

Traveled with partner
Liked: Cleanliness
La unica pega es que no habia aire acondicionado en la habitacion. Nos recibieron con agua de cortesia en la habitacion pero no habia neverita. La limpieza correcta. Bien comunicado.
Stayed 2 nights in Aug 2024

4/10 Poor

Jean-Michel

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Hôtel très sale , resté dans son jus des années 80. Rien n'a été rénové et des insectes couraient au sol de la salle de bain
Stayed 1 night in Aug 2024

10/10 Excellent

Tania

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Genial
Stayed 1 night in Aug 2024

6/10 Okay

Adrián

Traveled with group
Liked: Staff & service, property conditions & facilities
Correcto
El hotel es antiguo, cos que en la habitación no se nota, ya que está restaurada, excepto el baño, que es antiguo, pero en buen estado. De la habitación lo que cambiaría don las almohadas, son como el papel. Otro aspecto negativo de la habitación es que no tiene aire acondicionado ni nevera para enfriar las botellas. El desayuno completo y muy bien.
Stayed 2 nights in Jul 2024

2/10 Terrible

Verified traveler

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Muito barulhento, é possível ouvir as pessoas conversando, subindo e descendo escadas, abrindo e fechando portas. Quarto muito abafado, não tem ar condicionado. Muito sujo, com odor.
Stayed 1 night in Jul 2024

10/10 Excellent

Maria

Stayed 1 night in Jun 2024