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Hotel Mountain Paradise

3.5 star property

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Photo gallery for Hotel Mountain Paradise

Outdoor pool, sun loungers
Property grounds
2 restaurants, lunch, dinner served; international cuisine
Couples treatment rooms, body treatments, mud baths, hydrotherapy
Reception

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Hot Tub
  • Bar
  • Room service

Explore the area

Map
Arenal Volcano, San Carlos, San Jose, La Fortuna, Alajuela
  • Los Lagos Hot Springs
    ‪3 min drive‬
  • Baldi Hot Springs
    ‪4 min drive‬
  • Tabacon Hot Springs
    ‪6 min drive‬
  • La Fortuna (FON-Arenal)
    ‪14 min drive‬

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  • 1055 sq ft
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

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Casita Premium | 1 bedroom, down comforters, pillowtop beds, in-room safe

Casita Premium

8.8 out of 10
Excellent
(14 reviews)
  • 646 sq ft
  • Sleeps 4
  • 1 Double Bed and 1 King Bed

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  • 1055 sq ft
  • Sleeps 2
  • 1 King Bed

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8.0 out of 10
Very good
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  • 914 sq ft
  • Sleeps 5
  • 1 Double Bed, 1 King Bed and 1 Twin Bed

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About this property

Hotel Mountain Paradise

3.5-star La Fortuna hotel close to Baldi Hot Springs
2 restaurants, a full-service spa, and an outdoor pool are available at this smoke-free hotel. Free buffet breakfast, free WiFi in public areas, and free valet parking are also provided. Additionally, a bar/lounge, a poolside bar, and a snack bar/deli are onsite. Change of towels is available on request.
Hotel Mountain Paradise offers 46 air-conditioned accommodations, which are accessible via exterior corridors and feature laptop-compatible safes and hair dryers. Each accommodation is individually decorated. Pillowtop beds feature down comforters. Plasma televisions come with premium cable channels. Bathrooms include showers with rainfall showerheads, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access (speed: 250+ Mbps (good for 3–5 people or up to 10 devices)). Business-friendly amenities include desks and phones. In-room massages, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

An outdoor pool, a children's pool, and a hot tub are on site.

The recreational activities listed below are available either on site or nearby; fees may apply.

Devas Spa has massage/treatment rooms and couples treatment room(s). Services include Swedish massages, facials, body wraps, and body treatments. The spa is equipped with a mud bath. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is open daily.
In addition to a full-service spa, Hotel Mountain Paradise features an outdoor pool and a hot tub. Dining is available at one of the hotel's 2 restaurants. The property also offers a snack bar/deli. Guests can unwind with a drink at one of the hotel's bars, which include a poolside bar and a bar/lounge. Guests can enjoy a complimentary breakfast each morning. Public areas are equipped with complimentary wireless Internet access.

Business-related amenities at this 3.5-star property consist of a business center and meeting rooms. This business-friendly hotel also offers a children's pool, spa services, and a terrace. For a surcharge, an airport shuttle (available 24 hours) is offered to guests. Complimentary self parking and valet parking are available on site.

Hotel Mountain Paradise is a smoke-free property.

A complimentary buffet breakfast is served each morning between 6:30 AM and 9:30 AM.
Ave del Paraiso - This poolside restaurant specializes in international cuisine and serves lunch and dinner.
Arenal Koita - This restaurant specializes in international cuisine and serves lunch and dinner. Open daily.
Room service is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily 6:30 AM to 9:30 AM
  • 2 restaurants
  • A bar/lounge
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Arenal Koita
  • Ave del Paraiso

Things to do

  • Children's pool
  • Full-service spa
  • Hot tub
  • Outdoor pool
  • TV in common areas

Family friendly

  • Children's pool
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business center
  • Meeting rooms

Outdoors

  • Garden
  • In the mountains
  • Pool loungers
  • Terrace

Full-service spa

  • Aromatherapy
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hydrotherapy
  • In-room massages
  • Manicures/pedicures
  • Mud bath
  • Spa open daily
  • Spa treatment rooms
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 20 accessible parking spaces
  • Hand-held showerhead
  • No elevator (single-level property)
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk (32 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 floor
  • 100% renewable energy
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Built in 2001
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Pillowtop mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • HDTV with premium cable channels

Food and drink

  • Room service
  • Tea bags/instant coffee

More

  • Access via exterior corridors
  • Air conditioning
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Individual decor
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The front desk is open daily from 8:00 AM - 10:00 PM
Front desk staffed during limited hours

Access methods

Front desk (limited hours)

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
2 children, up to the age of 3 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are available for USD 20.0 per night

Property payment types

Important information

Optional extras

  • Airport shuttle fee: USD 260 per vehicle (one-way, maximum occupancy 4)
  • Crib (infant bed) fee: USD 20.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property uses eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators
A fee for a mandatory Christmas Eve gala dinner is included in the total price displayed for stays on December 24
A fee for a mandatory New Year's Day gala dinner is included in the total price displayed for stays on January 1

Property is also known as

Hotel Mountain Paradise
Mountain Paradise
Mountain Paradise Fortuna
Mountain Paradise Hotel
Mountain Paradise Hotel Fortuna
Hotel Mountain Paradise Costa Rica/Arenal Volcano National Park
Mountain Paradise Hotel La Fortuna
Mountain Paradise Thermal Hotel La Fortuna
Mountain Paradise Thermal Hotel
Mountain Paradise Thermal La Fortuna
Mountain Paradise Thermal
Hotel Mountain Paradise Thermal & Spa La Fortuna
La Fortuna Mountain Paradise Thermal & Spa Hotel
Hotel Mountain Paradise Thermal & Spa
Mountain Paradise Thermal & Spa La Fortuna
Mountain Paradise Hotel
Mountain Paradise Thermal

Hotel Mountain Paradise Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 452 out of 830 reviews
Rating 8 - Good. 234 out of 830 reviews
Rating 6 - Okay. 83 out of 830 reviews
Rating 4 - Poor. 35 out of 830 reviews
Rating 2 - Terrible. 26 out of 830 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Meredith

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very kind and receptive. The views from our room were incredible. We stayed with our family and the accommodations were very nice.
Stayed 2 nights in Mar 2025

10/10 Excellent

martha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful surroundings, nice gardens and excellent view of the Arenal volcano mountain. The food was delicious and staff friendly.
Stayed 2 nights in Mar 2025

10/10 Excellent

Hannah

Stayed 2 nights in Mar 2025

10/10 Excellent

Andrea

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are very friendly, they were above and beyond...I had a zoom meeting and was stress out were to take this call and manager and staff accommodated me in one of their offices so I could take the call. Rooms are spacious and you will see a beautiful garden around every single room. I would definitely recommend this place to stay.
Stayed 2 nights in Mar 2025

10/10 Excellent

Ares

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place and hotel staff was kind and professional
Stayed 3 nights in Feb 2025

10/10 Excellent

Evania

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing had a great time. Really good service. Great views of the volcano
Stayed 1 night in Feb 2025

4/10 Poor

C

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The best parts of this property are the grounds and the friendly staff. The food in the restaurant was mediocre. The wifi is terrible everywhere. We had no water for an hour on two of the three days we stayed there and I had to call the front desk multiple times to restore water. The beds were uncomfortable and they skimped on the pillows. The rooms are damp, so nothing fully dries. There was nowhere to sit in our room except on the beds or two uncomfortable dining chairs. The bathroom was huge, and we never understood why there was an entire room within the bathroom for, well, something, not sure what. The towels were skimpy and thin. All in all, this is a two-star "resort" charging four-star prices. There have to be better options in the area.
Stayed 3 nights in Feb 2025

2/10 Terrible

Patricia

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Canadian here. They lied and deceived. They had promised by email 3 beds. After signing they then said wifi was spotty. It didnt work at all. Having to walk in the dark to use the wifi in the lobby was not an option. We needed to book tickets and find directions with wifi. Got to room and no fridge for medicine or drinks. Big gaps in doors and a beetle dropped on me from the closet. It is an unsafe, walk back to lobby, was dark and poorly lit. People complainng toilets wouldnt flush. Pool area was overgrown. Dont believe the pictures. I requested a refund and they refused. I screenshotted the communication from the mananger telling the receptionist, no refund and insulting me. Thanks google translate. I will be requesting refund through Expedia and my credit card. All this was false advertising. They probably gave my old room to the guy who needed a working toilet. Regardless, we didnt stay. Read all the reviews. All we wanted was a clean, safe place to stay and enjoy our Costa Rica vacation. Don't let this one place discourage you, everyone else have been kind and service has been exceptional everywhere we go from the parks to the restaurants. We are not at Marenaz Oceanside near Manuel Antonio. Fabulous location and staff amazing. Beautiful beach location and great value. Safe and clean!
Stayed 3 nights in Feb 2025

10/10 Excellent

jessica

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful rustic facility with amazing views of the volcano and the grounds are filled with plants and birds
Stayed 2 nights in Feb 2025

10/10 Excellent

Priscilla

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

Jim

Stayed 3 nights in Jan 2025

4/10 Poor

Ana

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
I don’t normally write a review but feel I must. This hotel is not what we were expecting 1. Staff are unfriendly, they look tired and overworked. Don’t want to be there. 2. Our room’s bathroom smelled like gas when I raised it they said they fixe it. Felt unsafe due the strong smell. 3. Toilets were getting clogged which meant more bad smell. 4. Breakfast is the worse I’ve ever had. For what you pay for the breakfast was super poor. I’ve been to cheaper hotels that offer more. Also breakfast ends at 9:30am and you get really bad looks if you get there at 9am. Overall super outdated hotel for the price.
Stayed 3 nights in Jan 2025

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities

Outdated rustic hotel

Very basic, rustic and outdated hotel. No adjoining walls in our unit and quiet. Hot water in the shower but not the sink. Poor value for money but not unusual in Costa Rica. Walkways poorly lit at night and slippery when wet. Had a great meal in the restaurant but breakfast was a bit disappointing. Plenty of birds around and also saw a venomous Coral snake by the open air restaurant. Pool area was popular with families. Can’t drive car up hill to unit, but staff brought luggage to/from rooms on electric golf carts. Room had good A/C, OK WiFi but was very dark at night. Light switches were inconveniently located and not many electric outlets ( typical in the time the hotel was built). Away from the noise and traffic of La Fortuna.
Stayed 2 nights in Jan 2025

10/10 Excellent

Simon

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very wonderful stay for 3 nights, swim up bar was a major plus.
Stayed 3 nights in Jan 2025

10/10 Excellent

Leilie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice to have your own individual pool. Staff was super helpful .
Stayed 4 nights in Jan 2025

10/10 Excellent

Arun

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, nestled in the forest, close to all activities. The rooms were gorgeous with great attention to details with amenities such as personal pool, jacuzzi, etc. Although it rained half the days we were at La Fortuna and we were travelling with a baby, the fact that our villa was surrounded by nature, allowed us to enjoy the rain forest vibes. The hotel and restaurant staff were friendly and considerate.
Stayed 5 nights in Jan 2025

10/10 Excellent

David Waxberg

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2025

2/10 Terrible

Mohammed

Traveled with family
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness, amenities
I will never go there again
Stayed 4 nights in Dec 2024

10/10 Excellent

Melissa

Stayed 4 nights in Aug 2024

10/10 Excellent

Allison

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay here was absolutely perfect!! Everyone was so friendly and attentive. The property was beautiful and the honeymoon suite was amazing!!! We’d love to be back!
Stayed 5 nights in Dec 2024

8/10 Good

cecilia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2024

10/10 Excellent

Denise

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect start to a Costa Rican adventure

Amazing location and view of the volcano! Super nice staff. It was a quick stay but would gladly go back and stay again!
Stayed 2 nights in Dec 2024

8/10 Good

Marcia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay at Mountain Paradise! Wonderful atmosphere, help w activities and staff was fabulous. We highly recommend this resort!
Stayed 4 nights in Dec 2024

10/10 Excellent

Enrique

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful place, comfortable room and excellent service.
Stayed 4 nights in Dec 2024

10/10 Excellent

Gayle

Stayed 3 nights in Dec 2024