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Hôtel AKENA TROYES - La Chapelle-Saint-Luc

3.0 star property

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Photo gallery for Hôtel AKENA TROYES - La Chapelle-Saint-Luc

Interior
Reception
Lounge
Interior
Bar (on property)

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Bar
  • Room service
  • 24/7 front desk
  • Parking included
  • Housekeeping
  • Air conditioning

Explore the area

Map
Rue de l'Orme de la Croix, La Chapelle-Saint-Luc, Aube, 10600
  • McArthurGlen Troyes Outlet Mall
    ‪7 min drive‬
  • Centre de Congrès de l’Aube
    ‪7 min drive‬
  • Stade de l'Aube
    ‪8 min drive‬

Room options

View all photos for Family Room

Soundproofing, free cribs/infant beds, free WiFi, bed sheets

Family Room

  • Sleeps 4
  • 1 Queen Bed and 2 Large Twin Beds

View all photos for Double Room (PMR)

Soundproofing, free cribs/infant beds, free WiFi, bed sheets

Double Room (PMR)

  • Sleeps 3
  • 1 Queen Bed

View all photos for Standard Double Room

Soundproofing, free cribs/infant beds, free WiFi, bed sheets

Standard Double Room

  • Sleeps 3
  • 1 Queen Bed

View all photos for Premium Room

Soundproofing, free cribs/infant beds, free WiFi, bed sheets

Premium Room

  • Sleeps 3
  • 1 Double Bed

View all photos for Twin Room

Twin Room | Soundproofing, free cribs/infant beds, free WiFi, bed sheets

Twin Room

  • Sleeps 3
  • 2 Large Twin Beds

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About this property

Hôtel AKENA TROYES - La Chapelle-Saint-Luc

3-star La Chapelle-Saint-Luc hotel with bar/lounge
Along with a bar/lounge, this smoke-free hotel has a snack bar/deli and coffee/tea in a common area. Free WiFi in public areas and free self parking are also provided. Additionally, a 24-hour front desk, a banquet hall, and a vending machine are onsite. Change of towels is available on request.
Hôtel AKENA TROYES - La Chapelle-Saint-Luc offers 63 accommodations with air conditioning. Televisions come with digital channels.

Bathrooms include showers. Guests can surf the web using the complimentary wireless Internet access. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

The hotel offers a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. Wireless Internet access is complimentary. This La Chapelle-Saint-Luc hotel also offers a terrace, a vending machine, and coffee/tea in a common area. Onsite uncovered self parking is complimentary.

Hôtel AKENA TROYES - La Chapelle-Saint-Luc is a smoke-free property.

Buffet breakfasts are available for a surcharge and are served each morning between 7:00 AM and 8:30 AM.
Room service (during limited hours) is available.

Languages

English, French, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free secured, uncovered self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 8:30 AM for a fee: EUR 13 for adults and EUR 6.50 for children
  • A bar/lounge
  • Coffee and tea in common areas
  • Snack bar/deli

Family friendly

  • In-room crib
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Luggage storage
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (daily)

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk

More

  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib

Bathroom

  • Shower
  • Towels provided

Entertainment

  • TV with digital channels

Food and drink

  • Limited room service

More

  • Air conditioning
  • Heating
  • Mobile key entry
  • Soundproofed rooms

Policies

Check-in

Check-in time starts at 3:00 PM
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of EUR 10 per pet, per night
Service animals are welcome, and are exempt from fees
1 total (up to 29 lbs per pet)
Pets cannot be left unattended

Children and extra beds

Children are welcome
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: EUR 1.32 per person, per night. This tax does not apply to children under 18 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately EUR 13.00 for adults and EUR 6.50 for children
  • Pet fee: EUR 10 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cribs/infant beds
This property accepts credit cards, debit cards, and cash

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation

National rating

This property has received its official star rating from the French Tourism Development Agency, ATOUT France.

Property is also known as

Hotel AKENA La Chapelle Saint Luc
Hôtel AKENA TROYES - La Chapelle-Saint-Luc Hotel
Hôtel AKENA TROYES - La Chapelle-Saint-Luc La Chapelle-Saint-Luc

Hôtel AKENA TROYES - La Chapelle-Saint-Luc Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 259 out of 353 reviews
Rating 8 - Good. 76 out of 353 reviews
Rating 6 - Okay. 10 out of 353 reviews
Rating 4 - Poor. 5 out of 353 reviews
Rating 2 - Terrible. 3 out of 353 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

8.4/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Vanesa, London

Traveled with family and small children, Traveled with group, Traveled with partner, Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing. Super clean and perfect for families. Very nice with pets too. Recommend.
Stayed 1 night in Jan 2025

8/10 Good

Kerry

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quick stop over on route to Val thorens
Quick stop over on route to Val Thorens - arrived very late in to the night but service was smooth and the secured parking was a bonus. Comfortable bed, friendly staff and very hospitable- they offered us free morning pastries and tea/coffee.
Stayed 1 night in Dec 2024

10/10 Excellent

Catherine

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel easy to find Good facilities friendly staff Ideal for quick stopover Comfortable clean rooms lovely bathrooms
Stayed 1 night in Nov 2024

6/10 Okay

lyonel

Business traveler
Liked: Staff & service
DEPANNAGE A TROYES
it was just okay. Okay for quick stay for no more than 3 nights. The room looked more as a 2 stars to me. If this is a 3 starts a wonder what a 2 stars will look alike. The bed sheet couldn't fit, too small...
Stayed 2 nights in Nov 2024

8/10 Good

YAN

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The price is reasonable
Stayed 1 night in Oct 2024

10/10 Excellent

Paddy

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Clean, modern, friendly staff. Situated in business park, eating places nearby, close to road links, ideal for our one night stopover, would book again
Stayed 1 night in Sep 2024

10/10 Excellent

Nick

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024

10/10 Excellent

nicky

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

10/10 Excellent

Antonio

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

10/10 Excellent

Brad

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

10/10 Excellent

Nick

Stayed 1 night in Aug 2024

10/10 Excellent

Michaël

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

10/10 Excellent

Helene

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2024

8/10 Good

Per

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value for money
The check in was as previously somewhat time consuming. The Girl in the bar was a stat - very friendly and extremely service minded. In generel very good value for money
Stayed 1 night in Jul 2024

10/10 Excellent

Huw

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stopover hotel on outskirts of Troyes!
Great hotel for stopover en route to Tuscany. Stayed 2 nights as wanted to explore Troyes - beautiful. Hotel staff very friendly & welcoming. Nice bar and close to a buffalo grill, Carrefour etc. Had a problem in the room on 2nd night and it was sorted straight away (they immediately moved us to another room). Great service. Would recommend.
Stayed 2 nights in Jul 2024

4/10 Poor

David

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
I had book a disable room,the receptionist offered me two rooms. The one on the ground was not disabled and was dangerous for me . After I tried to manage with the shower we went back to reception and complained . She then offered me one one the first floor that had disabled facilities. After an 6 hour drive that’s all I needed
Stayed 1 night in Jul 2024

8/10 Good

Katherine

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stop over stay. Perfectly adequate, although hotel was difficult to find. Better directions needed.
Stayed 1 night in Jun 2024

8/10 Good

Alex

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Ask reception to turn down heating
Second time staying here en-route to the Alps with Family. Great room for sharing with kids but unfortunately too hot and couldn't turn down heating.
Stayed 1 night in Mar 2024

10/10 Excellent

Geoffrey

Stayed 1 night in Mar 2024

10/10 Excellent

Ben

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024

10/10 Excellent

Mary

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our third stay at this hotel. Always great value for money
Stayed 1 night in Feb 2024

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel in good location on outskirts of Troyes. Excellent car parking, with secure gate overnight. Room was ideal size for x3 adults to share, shower was good and beds comfortable. Ideal place to stay for one night en route to alps.
Stayed 1 night in Dec 2023

8/10 Good

julian

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Great stop off hotel.
Great stop off hotel with good family rooms. Thank you.
Stayed 1 night in Dec 2023

10/10 Excellent

Ying

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Hannah

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023