RIHGA Royal Hotel Kyoto

4.0 star property

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for RIHGA Royal Hotel Kyoto

Premium Floor Suite Double, Non Smoking | Down comforters, minibar, in-room safe, desk
6 restaurants, breakfast, lunch, dinner served; French cuisine
Standard Triple Room | Down comforters, minibar, in-room safe, desk
Indoor pool
Exterior

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pool
  • Bar
  • Gym
  • Room service
  • Parking included
  • Breakfast available

Explore the area

Map
1 Taimatsu-cho, Shiokoji-sagaru, HigashiHorikawa-dori, Shimogyo-ku, Kyoto, Kyoto, 600-8237
  • Kyoto Station Building
    ‪4 min walk‬
  • Kyoto Aquarium
    ‪7 min walk‬
  • Kyoto Tower
    ‪9 min walk‬
  • Osaka (ITM-Itami)
    ‪46 min drive‬

Room options

Regular floor Superior Twin, Non Smoking (24~27sqm)

  • 258 sq ft
  • City view
  • Sleeps 6
  • 2 Twin Beds and 1 Twin Sofa Bed

Premium floor Superior Twin, Non Smoking (27~30sqm)

  • 291 sq ft
  • City view
  • Sleeps 6
  • 2 Twin Beds and 1 Twin Sofa Bed

Kyoto Style floor Suite Twin Non Smoking (53sqm/8th floor)

  • City view
  • Sleeps 4
  • 2 Twin Beds

Regular floor Suite Double, Non Smoking

  • 570 sq ft
  • City view
  • Sleeps 4
  • 1 Double Bed

Regular floor Suite Twin, Non Smoking

  • 538 sq ft
  • City view
  • Sleeps 4
  • 2 Twin Beds

Kyoto Style floor Family Room Non Smoking (8th floor)

  • City view
  • Sleeps 8
  • 3 Twin Beds

KIRA KARACHO (GIN-GETSU)

  • 452 sq ft
  • City view
  • Sleeps 4
  • 2 Twin Beds

KIRA KARACHO (KIN-UN)

  • 452 sq ft
  • City view
  • Sleeps 4
  • 2 Twin Beds

Executive floor Standard Twin Room, Non Smoking (10th floor)

  • City view
  • Sleeps 4
  • 2 Twin Beds

Standard Triple Room

  • 258 sq ft
  • City view
  • Sleeps 6
  • 2 Twin Beds and 1 Twin Trundle Bed

Wide King Double, Non Smoking

  • 237 sq ft
  • City view
  • Sleeps 4
  • 2 Twin Beds

Luxury Family room, Non Smoking

  • City view
  • Sleeps 12
  • 4 Twin Beds

Japanese style Room Non-smoking

  • City view
  • Sleeps 8
  • 4 Twin Futons

TATAMI Suite Twin

  • City view
  • Sleeps 4
  • 2 Twin Beds

Premium floor Superior Twin Room, Non Smoking (9th floor)

  • City view
  • Sleeps 6
  • 2 Twin Beds

Twin room with TATAMI, Non-smoking

  • City view
  • Sleeps 8
  • 2 Twin Beds and 2 Twin Futons

Executive floor Junior Suite Twin Non Smoking(10th floor)

  • Sleeps 4
  • 2 Twin Beds

Executive floor Deluxe Twin Room, Non Smoking (10th floor)

  • City view
  • Sleeps 6
  • 2 Twin Beds

Suite Twin Run of House [Room Type or Size will be assigned upon arrival]

  • City view
  • Sleeps 2
  • 2 Twin Beds

Luxury Twin Room, Non Smoking

  • City view
  • Sleeps 6
  • 2 Twin Beds

Premium floor Deluxe Twin, Non Smoking (9th floor)

  • City view
  • Sleeps 6
  • 2 Twin Beds

Kyoto Style floor Deluxe Twin Room, Non Smoking (8th floor)

  • City view
  • Sleeps 6
  • 2 Twin Beds

Deluxe Twin Room, Non Smoking

  • City view
  • Sleeps 4
  • 2 Twin Beds

High Floor Standard Twin Room (Run of Floor), Non Smoking

  • 237 sq ft
  • Sleeps 4
  • 2 Twin Beds

Executive floor Superior Twin Room, Non Smoking (10th floor)

  • City view
  • Sleeps 6
  • 2 Twin Beds

Kyoto Style floor Superior Twin Room, Non Smoking (8th floor)

  • City view
  • Sleeps 6
  • 2 Twin Beds

Premium floor Standard Twin, Non Smoking (9th floor)

  • City view
  • Sleeps 4
  • 2 Twin Beds

Kyoto Style floor Standard Twin Room, Non Smoking (8th floor)

  • City view
  • Sleeps 4
  • 2 Twin Beds

Executive floor Deluxe Double Room, Non Smoking (10th floor)

  • City view
  • Sleeps 4
  • 1 Double Bed

Premium floor Deluxe Double, Non Smoking (9th floor)

  • City view
  • Sleeps 4
  • 1 Double Bed

High Floor Deluxe Twin Room (Run of Floor), Non Smoking

  • 323 sq ft
  • City view
  • Sleeps 6
  • 2 Twin Beds and 1 Twin Sofa Bed

High Floor Superior Twin Room (Run of Floor), Non Smoking

  • 291 sq ft
  • City view
  • Sleeps 6
  • 2 Twin Beds and 1 Twin Sofa Bed

Superior Double Room, Non Smoking

  • 291 sq ft
  • City view
  • Sleeps 6
  • 1 Double Bed and 1 Twin Sofa Bed

Standard Twin Room, Non Smoking

  • City view
  • Sleeps 4
  • 2 Twin Beds

Executive floor Standard Double Room, Non Smoking (10th floor)

  • City view
  • Sleeps 4
  • 1 Double Bed

Premium floor Standard Double, Non Smoking (9th floor)

  • City view
  • Sleeps 4
  • 1 Double Bed

Superior Twin (Hollywood twin) Non Smoking

  • 291 sq ft
  • City view
  • Sleeps 6
  • 2 Twin Beds

Kyoto Style floor Standard Double Room, Non Smoking (8th floor)

  • City view
  • Sleeps 4
  • 1 Double Bed

Standard Twin (Hollywood Twin), Non Smoking

  • 237 sq ft
  • City view
  • Sleeps 4
  • 2 Twin Beds

Standard Double Room, Non Smoking

  • Sleeps 4
  • 1 Double Bed

Executive floor Small Double Room, Non Smoking (10th floor)

  • Sleeps 4
  • 1 Double Bed

Executive floor Suite, Non Smoking (10th Floor, 79sqm)

  • 850 sq ft
  • City view
  • Sleeps 4
  • 2 Twin Beds

Superior Twin Room, Non Smoking

  • Sleeps 6
  • 2 Twin Beds

Premium Floor Suite Twin, Non Smoking

  • 807 sq ft
  • City view
  • Sleeps 4
  • 2 Twin Beds

Executive Floor Standard Twin Room

  • Sleeps 2
  • 2 Twin Beds

Regular Floor Wide King Room

  • Sleeps 2
  • 1 King Bed

Regular Floor Standard Double Room

  • Sleeps 2
  • 1 Double Bed

Premium Floor Superior Twin Room

  • Sleeps 3
  • 2 Double Beds OR 1 Twin Bed and 2 Double Beds

Premium Floor Deluxe Double Room

  • Sleeps 2
  • 1 King Bed

Hanakoji Floor Standard Twin Room

  • Sleeps 2
  • 2 Twin Beds

Executive Floor Japanese Style Suite Twin Room

  • Sleeps 2
  • 2 Double Beds

Executive Floor Deluxe Double Room

  • Sleeps 2
  • 1 King Bed

Concept Twin Room Kira Karacho Gin Getus

  • Sleeps 2
  • 2 Double Beds

Regular Floor Superior Double Room

  • Sleeps 3
  • 1 King Bed OR 1 Twin Sofa Bed and 1 King Bed

Twin Room

  • Sleeps 3
  • 2 Twin Beds

Premium Floor Standard Twin Room

  • Sleeps 2
  • 2 Twin Beds

Concept Twin Room Kira Karacho Kinun

  • Sleeps 2
  • 2 Double Beds

Executive Floor Superior Twin Room

  • Sleeps 3
  • 2 Double Beds OR 2 Double Beds and 1 Twin Bed

Premium Floor Suite Twim

  • Sleeps 2
  • 2 Double Beds

Regular Floor Luxury Twin Room

  • Sleeps 2
  • 2 Double Beds

Hanakoji Floor Superior Twin Room

  • Sleeps 3
  • 2 Double Beds OR 1 Twin Bed and 2 Double Beds

Executive Floor Semi Double Room

  • Sleeps 2
  • 1 Double Bed

Executive Floor Standard Double Room

  • Sleeps 2
  • 1 Double Bed

Regular Floor Supeior Hollywood Twin Room

  • Sleeps 3
  • 2 Double Beds and 1 Twin Sofa Bed

Regular Floor Suite Twin

  • Sleeps 2
  • 2 Double Beds

Executive Floor Executive Suite Twin

  • Sleeps 2
  • 2 Double Beds

Hanakoji Floor Family Room

  • Sleeps 4
  • 4 Twin Beds

Regular Floor Superior Twin Room

  • Sleeps 3
  • 1 Twin Sofa Bed and 2 Twin Beds OR 2 Twin Beds

Executive Floor Deluxe Twin Room

  • Sleeps 3
  • 2 Double Beds OR 2 Double Beds and 1 Twin Bed

Premium Floor Standard Double Room

  • Sleeps 2
  • 1 Double Bed

Regular Floor Suite Double

  • Sleeps 2
  • 1 King Bed

Premium Floor Deluxe Twin Room

  • Sleeps 3
  • 2 Double Beds OR 2 Double Beds and 1 Twin Bed

Hanakoji Floor Suite Twin

  • Sleeps 2
  • 2 Double Beds

Executive Floor Junior Suite Twin

  • Sleeps 2
  • 2 Double Beds

Hanakoji Floor Standard Double Room

  • Sleeps 2
  • 1 Double Bed

Regular Floor Standard Twin Room

  • Sleeps 2
  • 2 Twin Beds

Regular Floor Standard Hollywood Twin Room

  • Sleeps 2
  • 2 Twin Beds

Similar properties

About this property

RIHGA Royal Hotel Kyoto

4-star hotel in Shimogyo Ward
Along with 6 restaurants, this hotel has an indoor pool and a fitness center. Free WiFi in public areas and free self parking are also provided. Additionally, a bar/lounge, a coffee shop/cafe, and concierge services are onsite.
RIHGA Royal Hotel Kyoto offers 489 air-conditioned accommodations with minibars and safes. Beds feature down comforters. LCD televisions come with cable channels. Bathrooms include shower/tub combinations, slippers, bidets, and complimentary toiletries.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. In-room massages and irons/ironing boards can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool and a fitness center.

Children under 12 years old are not allowed in the swimming pool without adult supervision. Guests under 18 years old are not allowed in the fitness facility.

The recreational activities listed below are available either on site or nearby; fees may apply.

RIHGA Royal Hotel Kyoto features an indoor pool and a fitness center. Dining is available at one of the hotel's 6 restaurants and guests can grab coffee at the coffee shop/café. A bar/lounge is on site where guests can unwind with a drink. Public areas are equipped with complimentary wired and wireless Internet access.

This business-friendly hotel also offers a vending machine, multilingual staff, and gift shops/newsstands. Limited complimentary onsite parking is available on a first-come, first-served basis.

RIHGA Royal Hotel Kyoto has designated areas for smoking.

Buffet breakfasts are available for a surcharge and are served each morning between 6:30 AM and 10 AM.
Top of Kyoto - This restaurant specializes in French cuisine and serves lunch and dinner. A children's menu is available.
Royal Ryuho - This restaurant specializes in Chinese cuisine and serves lunch and dinner. A children's menu is available.
Gourmand Tachibana - This restaurant specializes in French cuisine and serves lunch and dinner. A children's menu is available.
All Day Dining KAZA - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. A children's menu is available.
Tankuma Kitamise - This restaurant specializes in Japanese cuisine and serves breakfast, lunch, and dinner. A children's menu is available.
Room service (during limited hours) is available.

Languages

Chinese (Mandarin), English, Japanese, Korean

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free self parking on site
  • Limited onsite parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:00 AM for a fee: JPY 3,200 per person
  • 6 restaurants
  • A bar/lounge
  • A coffee shop/cafe

Restaurants on site

  • All Day Dining KAZA
  • Gourmand Tachibana
  • Royal Ryuho
  • Tankuma Kitamise
  • Top of Kyoto

Things to do

  • Gym
  • Indoor pool

Family friendly

  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop

Business services

  • Meeting rooms

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Bathroom emergency pull cord
  • Braille/raised signage
  • Elevator
  • Grab bar near toilet
  • Low-height counter and sink
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchairs on site

More

  • 1 building
  • 14 floors
  • Ballroom
  • Banquet hall
  • Built in 1969
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Down comforter

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Shower/bathtub combination
  • Slippers
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • LCD TV with cable channels

Food and drink

  • Electric kettle
  • Limited room service
  • Minibar
  • Refrigerator
  • Tea bags/instant coffee

More

  • Air conditioning
  • Desk
  • Free daily newspapers
  • Heating (climate-controlled)
  • Iron/ironing board on request
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: midnight

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Children up to the age of 5 years can stay for free if using existing beds when occupying the parent or guardian's room

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A city tax may be collected at the property. The city tax ranges from JPY 200-1,000 per person, per night based on the nightly room rate. Please note that further exemptions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately JPY 3200 per person
  • Facilities fee: JPY 1100 per person, per day and includes use of: swimming pool; fitness facilities

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Children 4-12 years old are allowed in the pool for a fee of JPY 540 per person, per stay and must be accompanied by an adult.

We should mention

Pool access available from 1:30 PM to 8:30 PM
The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
A car is not required for transportation to and from this property
Guests under 18 years old are not allowed in the fitness facility, and guests under 12 years old are only allowed in the swimming pool with adult supervision
Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hotel Rihga Royal
Hotel Rihga Royal Kyoto
Kyoto Hotel Rihga Royal
Kyoto Rihga Royal
Kyoto Rihga Royal Hotel
Rihga Royal
Rihga Royal Hotel
Rihga Royal Hotel Kyoto
Rihga Royal Kyoto
Rihga Royal Kyoto Hotel
RIHGA Royal Hotel Kyoto Hotel
RIHGA Royal Hotel Kyoto Kyoto
RIHGA Royal Hotel Kyoto Hotel Kyoto

RIHGA Royal Hotel Kyoto Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 1217 out of 2098 reviews" "
Rating 8 - Good. 581 out of 2098 reviews" "
Rating 6 - Okay. 214 out of 2098 reviews" "
Rating 4 - Poor. 49 out of 2098 reviews" "
Rating 2 - Terrible. 37 out of 2098 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Easy walk to/from train station. A lot of staff in lobby to be of help. Longer hours for shuttle would be better.
Stayed 6 nights in Oct 2024

10/10 Excellent

Joseph

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was super helpful; the hotel is very professional in the old-school way.
Stayed 1 night in Oct 2024

8/10 Good

Steven

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet, well situated spot with a shuttle bus to the station
Stayed 5 nights in Oct 2024

10/10 Excellent

Lance, Knoxville

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very, very nice. The room was large, and the air conditioning was cool. The shuttle to and from the train station was very helpful. The restaurants in the basement was very good, and the location was great.
Stayed 9 nights in Sep 2024

8/10 Good

Jenny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Kyoto
Great location to the Kyoto station but the noise from the train track was annoying even though we were on the top floor - the track was right below us. Overall, it's very clean and comfortable which made our stay in Kyoto enjoyable!
Stayed 8 nights in Oct 2024

10/10 Excellent

Edward

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staffs are very polite, breakfast buffet is superb. Very clean bedroom😊. I loved it.
Stayed 3 nights in Oct 2024

10/10 Excellent

Paul

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Huge Hotel near Kyoto Station. Only a short walk with our luggage so it was very convenient for the price. The breakfast upstairs in the rotating sky lounge or whatever they call it was very cool. Great staff and cleanliness. Would definitely stay here again.
Stayed 3 nights in Oct 2024

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Oct 2024

10/10 Excellent

Frederick

Liked: Cleanliness, staff & service, property conditions & facilities
Great location, friendly staff, excellent selection of food, quiet
Stayed 7 nights in Oct 2024

8/10 Good

Irina

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Everything was good, stuff was very nice , friendly and helpful. The only thing we didn’t like were the bed covers- very uncomfortable slippery material of the comforter,it was not easy to keep it on though the night
Stayed 1 night in Oct 2024

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2024

10/10 Excellent

warren k

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Shuttle service to and from Kyoto Station really convenient after a long day of exploring.
Stayed 4 nights in Oct 2024

10/10 Excellent

Aisha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient and Confortable
This location is incredibly convenient to Kyoto Station. The staff is welcoming and the rooms are well-maintained. Many dining options in the hotel and a convenient shuttle between the hotel and Kyoto Station. Would stay here again.
Stayed 2 nights in Oct 2024

6/10 Okay

Fabienne

Liked: Room comfort
Stayed 7 nights in Oct 2024

10/10 Excellent

Ricky

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
10/10
Excellent hotel and staff. One of the best rooms and stays I’ve had. The view was brilliant.Thank you very much
Stayed 2 nights in Oct 2024

10/10 Excellent

Stacy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2024

10/10 Excellent

Cecilia

Liked: Cleanliness, property conditions & facilities, room comfort
The staff was friendly and accommodating. The buffet was fantastic!!
Stayed 3 nights in Oct 2024

6/10 Okay

Dean

Liked: Cleanliness, staff & service
Disliked: Room comfort
Could be a contender
The staff was upmost professional. They are nice and helpful. Free shuttle bus from/to Kyoto was an excellent feature for the hotel. Daily house keeping was a welcome feature. The room was bigger than some of the Japanese hotel room. Unfortunately, the mattress on the bed sunk in the middle, which made it very difficult to rest and sleep. On top of it, the comforter in side kept sling on the ground because the case was too loose. I regretfully find this negates all other good things going for this property. Hence the average rating.
Stayed 4 nights in Oct 2024

10/10 Excellent

Vladimir, Aurora

Stayed 4 nights in Sep 2024

6/10 Okay

Katia

Stayed 5 nights in Sep 2024

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had one of the regular floor suites. It was perfect for what i needed. Spacious and well designed. Top notch
Stayed 4 nights in Oct 2024

10/10 Excellent

Doug

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great spot and liked the shuttle to the train station.
Stayed 2 nights in Oct 2024

6/10 Okay

George

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Everything was great, but what turned me "off" is the staff, he called himself the Manager, who was standing between the front main entrance doors and the registration area. Problem started as I tried to retrieve the luggage from the storage area in the afternoon. I had a taxi outside on stand-by so he can take us to the Kyoto Station for afternoon reserved Shinkansen. We mis-placed the tag/key for our luggage. As we were trying to find it in our shoulder bag, the so called Manager insist I need to provide the tag/key, with no other options. I tried to explain that we have taken photo to prove our luggage, but to no avail. I asked to escalate this to his manager, but he insist he is "the" Manager and no other Manager at this hotel. He expect me to accept his answer that this large hotel's manager is floor manager. His attitude towards me and my family was beyond my expectation and I WILL NEVER STAY HERE AGAIN. And share my experience to my colleague and business associates. I feel this so called "Manager" for entire hotel with no other Manager? needs to take Customer Relation Training as well as Management Training.
Stayed 1 night in Oct 2024

6/10 Okay

Greg

Traveled with family
Liked: Staff & service
Not a bad hotel, but a not great one either. Our room was ok, but definitely smelt like it used to be a smoking room. Felt pretty dated and stale. The subway transfer shuttle was great however and got a lot of use given the hotels distance from the Kyoto station. Not a lot of local dining options around the area and the prices of the hotels room service and in house restaurants was ridiculous.
Stayed 3 nights in Oct 2024

2/10 Terrible

Binh

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Uhhhh, no. Paid for two bed suite to accommodate 3 guests. When i tried to book a room with shoddy wifi, kept getting errors. When i finally got thru, accidentally put 1 guest, but still for two beds. When i got to the hotel, told them i have two guests w me and they said since i didnt select three guests total, the concierge had to upcharge me 75$ extra for it. This crap Doesnt happen stateside, or any other places for that matter (if so, i dont recall). Concierge wasnt flexible w it, much to my dismay and incessant explanation of circumstances (and i rarely complain)… and gave me a 5$ discount for my troubles. Pathetic. And im an avid international flyer. I despise japan for this behavior. Yes. Whole country collects an L for this.
Stayed 1 night in Oct 2024