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Kyoto Tokyu Hotel

4.5 star property

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Photo gallery for Kyoto Tokyu Hotel

Exterior
Exterior
Executive Treat Japanese Style (gym access, shuttle bus from Kyoto St) | Hypo-allergenic bedding, down comforters, in-room safe, desk
Daily buffet breakfast for a fee
Executive Treat (gym access, shuttle bus from Kyoto St) | View from room

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Bar
  • Parking available
  • Room service
  • Gym

Explore the area

Map
Gojo-sagaru, Horikawa-dori, Shimogyo-ku, Kyoto, Kyoto, 600-8519
  • Kawaramachi Street
    ‪17 min walk‬
  • Kyoto Tower
    ‪18 min walk‬
  • Nishiki Market
    ‪3 min drive‬
  • Osaka (ITM-Itami)
    ‪49 min drive‬

Room options

View all photos for Standard Single Room, Non Smoking (Gym Access, Shuttle Bus from Kyoto Station)

Standard Single Room, Non Smoking (Gym Access, Shuttle Bus from Kyoto Station) | Hypo-allergenic bedding, down comforters, in-room safe, desk

Standard Single Room, Non Smoking (Gym Access, Shuttle Bus from Kyoto Station)

  • 226 sq ft
  • Sleeps 2
  • 1 Twin Bed

View all photos for Standard Twin Room, Non Smoking (Gym Access,Shuttle from Kyoto Station)

Standard Twin Room, Non Smoking (Gym Access,Shuttle from Kyoto Station) | Hypo-allergenic bedding, down comforters, in-room safe, desk

Standard Twin Room, Non Smoking (Gym Access,Shuttle from Kyoto Station)

  • 267 sq ft
  • Sleeps 4
  • 2 Twin Beds

View all photos for Premium Double Room, Non Smoking (gym access, shuttle bus from Kyoto St)

Hypo-allergenic bedding, down comforters, in-room safe, desk

Premium Double Room, Non Smoking (gym access, shuttle bus from Kyoto St)

  • 269 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Luxury Hollywood Twin Room, Non Smoking B 49.5m2 (Gym Access, Shuttle Bus from Kyoto St)

Luxury Hollywood Twin Room, Non Smoking B 49.5m2 (Gym Access, Shuttle Bus from Kyoto St) | Hypo-allergenic bedding, down comforters, in-room safe, desk

Luxury Hollywood Twin Room, Non Smoking B 49.5m2 (Gym Access, Shuttle Bus from Kyoto St)

  • 538 sq ft
  • Sleeps 6
  • 2 Twin Beds

View all photos for Luxury Hollywood Twin Room, Non Smoking A 44.4m2 (Gym Access, Shuttle Bus from Kyoto St)

Luxury Hollywood Twin Room, Non Smoking A 44.4m2 (Gym Access, Shuttle Bus from Kyoto St) | Hypo-allergenic bedding, down comforters, in-room safe, desk

Luxury Hollywood Twin Room, Non Smoking A 44.4m2 (Gym Access, Shuttle Bus from Kyoto St)

  • 474 sq ft
  • Sleeps 6
  • 2 Twin Beds

View all photos for Premium Twin Room, Non Smoking (gym access, shuttle bus from Kyoto St)

Premium Twin Room, Non Smoking (gym access, shuttle bus from Kyoto St) | Hypo-allergenic bedding, down comforters, in-room safe, desk

Premium Twin Room, Non Smoking (gym access, shuttle bus from Kyoto St)

  • 267 sq ft
  • Sleeps 4
  • 2 Twin Beds

View all photos for Superior Double Room 4th floor (gym access, shuttle bus from Kyoto St)

Superior Double Room 4th floor (gym access, shuttle bus from Kyoto St) | Hypo-allergenic bedding, down comforters, in-room safe, desk

Superior Double Room 4th floor (gym access, shuttle bus from Kyoto St)

  • 226 sq ft
  • Sleeps 3
  • 1 Queen Bed

View all photos for Superior Twin Room 4th floor (gym access, shuttle bus from Kyoto St)

Superior Twin Room 4th floor (gym access, shuttle bus from Kyoto St) | Hypo-allergenic bedding, down comforters, in-room safe, desk

Superior Twin Room 4th floor (gym access, shuttle bus from Kyoto St)

  • 256 sq ft
  • Sleeps 4
  • 2 Large Twin Beds

View all photos for Superior Single Room 4th floor (gym access, shuttle bus from Kyoto St)

Superior Single Room 4th floor (gym access, shuttle bus from Kyoto St) | Hypo-allergenic bedding, down comforters, in-room safe, desk

Superior Single Room 4th floor (gym access, shuttle bus from Kyoto St)

  • 226 sq ft
  • Sleeps 2
  • 1 Large Twin Bed

View all photos for Executive Royal Suite (gym access, shuttle bus from Kyoto St)

Executive Royal Suite (gym access, shuttle bus from Kyoto St) | Hypo-allergenic bedding, down comforters, in-room safe, desk

Executive Royal Suite (gym access, shuttle bus from Kyoto St)

  • 967 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Executive Treat (gym access, shuttle bus from Kyoto St)

Executive Treat (gym access, shuttle bus from Kyoto St) | Hypo-allergenic bedding, down comforters, in-room safe, desk

Executive Treat (gym access, shuttle bus from Kyoto St)

  • 612 sq ft
  • Sleeps 4
  • 2 Large Twin Beds

View all photos for Executive Treat Japanese Style (gym access, shuttle bus from Kyoto St)

Executive Treat Japanese Style (gym access, shuttle bus from Kyoto St) | Hypo-allergenic bedding, down comforters, in-room safe, desk

Executive Treat Japanese Style (gym access, shuttle bus from Kyoto St)

  • 612 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Triple Room 4th floor (2beds for 1-2 people)

Superior Triple Room 4th floor (2beds for 1-2 people) | Hypo-allergenic bedding, down comforters, in-room safe, desk

Superior Triple Room 4th floor (2beds for 1-2 people)

  • 294 sq ft
  • Sleeps 5
  • 2 Large Twin Beds and 1 Twin Murphy Bed

View all photos for Standard Triple Room, Non Smoking, 2beds for 1-2 people (Gym Access,Shuttle from Kyoto Station)

Standard Triple Room, Non Smoking, 2beds for 1-2 people (Gym Access,Shuttle from Kyoto Station) | Hypo-allergenic bedding, down comforters, in-room safe, desk

Standard Triple Room, Non Smoking, 2beds for 1-2 people (Gym Access,Shuttle from Kyoto Station)

  • 301 sq ft
  • Sleeps 5
  • 2 Twin Beds and 1 Twin Trundle Bed

View all photos for Concept Twin Room, Non Smoking (gym access, shuttle bus from Kyoto St)

Hypo-allergenic bedding, down comforters, in-room safe, desk

Concept Twin Room, Non Smoking (gym access, shuttle bus from Kyoto St)

  • 267 sq ft
  • Sleeps 4
  • 2 Twin Beds

View all photos for Concept King Room, Non Smoking (gym access, shuttle bus from Kyoto St)

Concept King Room, Non Smoking (gym access, shuttle bus from Kyoto St) | Hypo-allergenic bedding, down comforters, in-room safe, desk

Concept King Room, Non Smoking (gym access, shuttle bus from Kyoto St)

  • 306 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Concept Triple Room, Non Smoking, 2beds for 1-2 people (gym access, shuttle bus from Kyoto St)

Concept Triple Room, Non Smoking, 2beds for 1-2 people (gym access, shuttle bus from Kyoto St) | Hypo-allergenic bedding, down comforters, in-room safe, desk

Concept Triple Room, Non Smoking, 2beds for 1-2 people (gym access, shuttle bus from Kyoto St)

  • 306 sq ft
  • Sleeps 5
  • 2 Twin Beds and 1 Twin Trundle Bed

View all photos for Premium Triple Room, Non Smoking, 2beds for 1-2 people (Gym Access)

Premium Triple Room, Non Smoking, 2beds for 1-2 people (Gym Access) | Hypo-allergenic bedding, down comforters, in-room safe, desk

Premium Triple Room, Non Smoking, 2beds for 1-2 people (Gym Access)

  • 304 sq ft
  • Sleeps 5
  • 2 Twin Beds and 1 Twin Murphy Bed

View all photos for Executive King Japanese Style Room

Hypo-allergenic bedding, down comforters, in-room safe, desk

Executive King Japanese Style Room

  • Sleeps 2
  • 1 King Bed

View all photos for Superior Twin Room(Renovated In 2023)

Hypo-allergenic bedding, down comforters, in-room safe, desk

Superior Twin Room(Renovated In 2023)

  • Sleeps 2
  • 2 Twin Beds

View all photos for Concept King Room(24 Square Meters)

Hypo-allergenic bedding, down comforters, in-room safe, desk

Concept King Room(24 Square Meters)

  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Single Room

Hypo-allergenic bedding, down comforters, in-room safe, desk

Standard Single Room

  • Sleeps 1
  • 1 Twin Bed

View all photos for Concept Triple Room

Hypo-allergenic bedding, down comforters, in-room safe, desk

Concept Triple Room

  • Sleeps 3
  • 3 Twin Beds

View all photos for Concept Twin Room

Hypo-allergenic bedding, down comforters, in-room safe, desk

Concept Twin Room

  • Sleeps 2
  • 2 Twin Beds

View all photos for Premium Twin Room

Hypo-allergenic bedding, down comforters, in-room safe, desk

Premium Twin Room

  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Twin Room

Hypo-allergenic bedding, down comforters, in-room safe, desk

Standard Twin Room

  • Sleeps 2
  • 2 Twin Beds

View all photos for Premium King Room

Hypo-allergenic bedding, down comforters, in-room safe, desk

Premium King Room

  • Sleeps 2
  • 1 King Bed

View all photos for Superior Single Room(Renovated in 2023)

Hypo-allergenic bedding, down comforters, in-room safe, desk

Superior Single Room(Renovated in 2023)

  • Sleeps 1
  • 1 Twin Bed

View all photos for Superior King Room(24 Square Meters)

Hypo-allergenic bedding, down comforters, in-room safe, desk

Superior King Room(24 Square Meters)

  • Sleeps 2
  • 1 King Bed

View all photos for Concept King Room

Hypo-allergenic bedding, down comforters, in-room safe, desk

Concept King Room

  • Sleeps 3
  • 1 King Bed OR 1 Twin Bed and 1 King Bed

View all photos for Superior Twin Room

Hypo-allergenic bedding, down comforters, in-room safe, desk

Superior Twin Room

  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior Double Room(Renovated In 2023)

Hypo-allergenic bedding, down comforters, in-room safe, desk

Superior Double Room(Renovated In 2023)

  • Sleeps 2
  • 1 Queen Bed

View all photos for Concept Double Room

Hypo-allergenic bedding, down comforters, in-room safe, desk

Concept Double Room

  • Sleeps 2
  • 1 Queen Bed

View all photos for Concept Single Room

Hypo-allergenic bedding, down comforters, in-room safe, desk

Concept Single Room

  • Sleeps 1
  • 1 Double Bed

View all photos for Superior Single Room

Hypo-allergenic bedding, down comforters, in-room safe, desk

Superior Single Room

  • Sleeps 1
  • 1 Double Bed

View all photos for Superior King Room

Hypo-allergenic bedding, down comforters, in-room safe, desk

Superior King Room

  • Sleeps 3
  • 1 King Bed OR 1 King Bed and 1 Twin Bed

View all photos for Superior Double Room

Hypo-allergenic bedding, down comforters, in-room safe, desk

Superior Double Room

  • Sleeps 2
  • 1 Queen Bed

View all photos for Executive Royal Suite

Hypo-allergenic bedding, down comforters, in-room safe, desk

Executive Royal Suite

  • Sleeps 2
  • 2 Double Beds

View all photos for Executive Junior Suite King Double

Hypo-allergenic bedding, down comforters, in-room safe, desk

Executive Junior Suite King Double

  • Sleeps 2
  • 1 King Bed

View all photos for Executive Treat

Hypo-allergenic bedding, down comforters, in-room safe, desk

Executive Treat

  • Sleeps 2
  • 2 Twin Beds

Similar properties

Property amenity

THE BLOSSOM KYOTO

  • Free WiFi
  • Restaurant
  • Air conditioning
  • Gym
4.8 out of 5, Exceptional, (1865)
The price is $177
per night
$195 total
includes taxes & fees
May 12 - May 13
THE BLOSSOM KYOTO

About this property

Kyoto Tokyu Hotel

Hotel in Shimogyo Ward
3 restaurants, a fitness center, and a bar/lounge are available at this hotel. Free WiFi in public areas and free train station pick-up are also provided. Additionally, a coffee shop/cafe, self parking, and conference space are onsite.
Kyoto Tokyu Hotel offers 408 air-conditioned accommodations with safes and complimentary bottled water. Beds feature down comforters. A pillow menu is available. Flat-screen televisions come with digital channels. Bathrooms include shower/tub combinations with deep soaking bathtubs, slippers, bidets, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include hair dryers and blackout drapes/curtains. In-room massages and hypo-allergenic bedding can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include a fitness center.

Guests under 20 years old are not allowed in the fitness facility.

Dining is available at one of the hotel's 3 restaurants and guests can grab coffee at the coffee shop/café. A bar/lounge is on site where guests can unwind with a drink. Public areas are equipped with complimentary wireless Internet access. Event facilities measuring 6458 square feet (600 square meters) include conference space. A train station pick-up service and a train station drop-off service are complimentary for guests. This Kyoto hotel also offers a fitness center, a terrace, and a vending machine. Concierge services and wedding services can be provided. Limited onsite parking is available on a first-come, first-served basis (surcharge).

Kyoto Tokyu Hotel has designated areas for smoking.

Buffet breakfasts are available for a surcharge and are served each morning between 6:30 AM and 10 AM.
KAZAHANA - This restaurant specializes in international cuisine and serves breakfast, lunch, dinner, and light fare. A children's menu is available.
Tankuma Kitamise - This restaurant specializes in Japanese cuisine and serves breakfast, lunch, and dinner. Open daily.
Star Hill - This restaurant specializes in Chinese cuisine and serves lunch and dinner. Open daily.
Tea lounge & Bar Horikawa - Onsite café. Guests can enjoy drinks at the bar. Open daily.
Room service (during limited hours) is available.

Awards and affiliations

The property is a member of Preferred Hotels & Resorts.

Languages

English, Italian, Japanese

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Free train station pick-up and drop-off shuttle from 8:30 AM to 8:30 PM
  • Self parking on site (JPY 2,000 per night; includes in/out privileges)
  • Limited onsite parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:00 AM for a fee: JPY 3,604 to 3,977 for adults and JPY 1,800 to 1,988 for children
  • 3 restaurants
  • A bar/lounge
  • A coffee shop/cafe

Restaurants on site

  • KAZAHANA
  • Star Hill
  • Tankuma Kitamise
  • Tea lounge & Bar Horikawa

Things to do

  • Gym
  • Shopping

Family friendly

  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Hair salon
  • Luggage storage
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 6 meeting rooms
  • 6,458 square feet of conference space

Outdoors

  • Garden
  • Terrace

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-width doorways
  • Wheelchairs on site

More

  • 8 floors
  • Banquet hall
  • Built in 1982
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Hypo-allergenic bedding
  • Pillow menu

Bathroom

  • Bidet
  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • Flat-screen TV with digital channels

Food and drink

  • Electric kettle
  • Free bottled water
  • Limited room service
  • Refrigerator
  • Tea bags/instant coffee

More

  • Air conditioning
  • Desk
  • Heating
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: 3:00 AM
Contactless check-in available
Late check-in subject to availability

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation
Breakfast is not included in the breakfast rates for children 4-6 years old, and can be requested onsite for the listed child breakfast fee. The breakfast fee for children ages 0-3 is at no charge.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A city tax may be collected at the property. The city tax ranges from JPY 200-1,000 per person, per night based on the nightly room rate. Please note that further exemptions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately JPY 3604 to 3977 for adults, and JPY 1800 to 1988 for children
  • Self parking fee: JPY 2000 per night (in/out privileges)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Only registered guests are allowed in the guestrooms
The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
A car is required for transportation to and from this property
Parking height restrictions apply
Guests under 20 years old are not allowed in the fitness facility
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hotel Kyoto Tokyu
Hotel Tokyu Kyoto
Kyoto Hotel Tokyu
Kyoto Tokyu Hotel
Tokyu Hotel Kyoto
Tokyu Kyoto
Tokyu Kyoto Hotel
Tokyu Hotel
Kyoto Tokyu
Kyoto Tokyu Hotel Hotel
Kyoto Tokyu Hotel Kyoto
Kyoto Tokyu Hotel Hotel Kyoto

Kyoto Tokyu Hotel Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 663 out of 1003 reviews
Rating 8 - Good. 249 out of 1003 reviews
Rating 6 - Okay. 61 out of 1003 reviews
Rating 4 - Poor. 18 out of 1003 reviews
Rating 2 - Terrible. 12 out of 1003 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

4/10 Poor

Jeremie

Traveled with group
Disliked: Staff & service, room comfort

Review

Not a great stay. Staff will smile and say hello but only a few of them are actually helpful. They didn’t have great service at the desk or at the restaurant. Also, the AC wasn’t working in our room and they did not care or try to help. Super uncomfortable because of that, but you get what you pay for.
Stayed 3 nights in Apr 2025

10/10 Excellent

Thomas

Stayed 1 night in Apr 2025

10/10 Excellent

Roman

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Apr 2025

10/10 Excellent

Wei

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

wonderful for family

really great for family. We stayed in their large 6ppl room. Wonderful breakfast! A lot of Amenities provided and resupplied everyday. Room very modern and clean although it is an older hotel. Free shuttle bus to Shinkansen Kyoto station.
Stayed 3 nights in Apr 2025

2/10 Terrible

Sook Yee Crystal

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely dated hotel, photos do not match description nor what is portrayed on booking site. Staff are rude and unhelpful. Worse still, racist against asians while favouring westerners instead. Avoid at all costs.
Stayed 3 nights in Apr 2025

10/10 Excellent

Fook Chin, Shah Alam

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is strategically located within a 15 walk from Kyoto Metro station. There are many fantastic restaurants around the area, including shrines and temples that you can visit. Breakfast is served in the hotel and that gives you opportunity to load up on energy before you go out to visit all the fantastic places in Kyoto. In addition, if you sign up for the Kyoto Hop-On Hop-Off bus tour of Kyoto and the bus stops right in front of this hotel for pick-up and drop-off. There is a regular shuttle bus operated by the hotel that goes to and from Kyoto Metro station as well.
Stayed 4 nights in Apr 2025

10/10 Excellent

Nataliya

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, spacious rooms, friendly and helpful staff. I am surprised in other reviews people say it’s outdated, our room was very much updated, clean and fresh. I guess some people find traditional style dated? Great breakfast, 5 min ride on free shuttle bus to Kyoto station.
Stayed 3 nights in Apr 2025

10/10 Excellent

Elena

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is great, especially the shuttle service to Kyoto Station. There isn’t that much around the hotel tho.
Stayed 3 nights in Apr 2025

10/10 Excellent

Mary Joy

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff. Property is clean. Shuttle service on time
Stayed 3 nights in Apr 2025

10/10 Excellent

Sandra

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Big triple room. A bit far from trains, but ok for buses. No laundry onsite, but 2 laundromats within 5min walk. Onsite restaurant a bit expensive. Own bus to Kyoto station.
Stayed 4 nights in Mar 2025

8/10 Good

Caleb

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very nice. The staff was also incredibly friendly and gracious. They have a shuttle bus to and from Kyoto Station, which is handy. The only downside to me was the lack of close public transportation options. It would’ve been nice to be a little closer walking distance to a train station or a bus stop.
Stayed 4 nights in Apr 2025

8/10 Good

Airam Martinez

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Apr 2025

10/10 Excellent

Bharat

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Historic town

Good 3 bedroom, with sofa. Traveling convenient with taxi arrangements. Breakfast could be improved, limited choices and frankly have had better in most of Japan.
Stayed 2 nights in Apr 2025

10/10 Excellent

Christiana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was only there for one night. Easy links to public transport, convenience store nearby and the friendliest concierge team.
Stayed 1 night in Apr 2025

10/10 Excellent

Irene

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Top notch luxury hotel in Kyoto

It’s a rare hotel in Japan that can offer 4 twin beds for 4 friends to travel and room together. The toiletries were top notch, beyond what I have seen at other 4 star hotels; and the housekeeping staff did not skimp during our 3 day stay. I especially enjoyed the comfort of their free house slippers. The hotel staff at check in was helpful and spoke English, and gave orientation to room features. The concierge service helped point out local cherry blossom lightings and rates of local blooms. They also helped with locating local drugstores. They also helped with hotel luggage transfers. The staff was super helpful in getting taxis at last minute from hotel. Only, downside was the “French” restaurant of western foods was not very authentic. Also, that all restaurants close early in evening.
Beds in luxury suite
View of hotel garden in lobby
View from hotel room’s luxury suite
Stayed 3 nights in Apr 2025

10/10 Excellent

Ryota

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
。
Stayed 2 nights in Mar 2025

10/10 Excellent

James, San Jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our stay here. Staff was helpful and kind, room was clean / bed was so comfortable, and the shuttle bus was convenient. I was hoping for more with the main restaurant, but it was still very good.
Stayed 1 night in Apr 2025

10/10 Excellent

quest

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great atomosphare, spacious room.
Stayed 2 nights in Apr 2025

6/10 Okay

kyu eun

Stayed 2 nights in Apr 2025

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great hotel with clean and comfortable accomodations as well as an incredibly helpful and friendly staff. If you are travelling within Kyoto, you may need to walk for a bit before you get to the local metro lines, but if you're instead going to be traveling through Kyoto Station then there is a free shuttle that travels to and from the station and hotel at regular intervals.
Stayed 2 nights in Apr 2025

4/10 Poor

William

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service

Don't like hidden costs

I dont like items added that were not part of a whole. When i booked the trip, nothing was mentioned or read about paying a local Kyoto tax which i thought was outrageous. I pointed it out why it wasn't part of the payment nor was it mentioned on the receipt at the time of booking. I asked why wasn't it in my booking from Hotels.com and was told well they wouldn't know about it. Like are you serious!!!!!! Usually it will tell you, what you may still owe, at the end of your stay. I don't like unexpalined last minute payments because the Hotel isn't forthcoming with it's own booking agents. I would not recommend the hotel based just on that.
Stayed 5 nights in Mar 2025

10/10 Excellent

Herlynda

Stayed 4 nights in Mar 2025

6/10 Okay

Leanne

Traveled with family
Disliked: Room comfort

Not family friendly

We booked this hotel specifically because it advertised a crib for babies. Then when we called to confirm we had a crib secured with the room they asked how old the baby was, he is 13 months they said no crib for babies older than 12 months. They refused to provide a crib. So we had to lug our portable crib with us from Tokyo. We would have booked a hotel in a better area if we had to bring the crib anyways. That was a huge disappointment. The location was ok. Beds and pillows super uncomfortable. The rooms could use updating.
Stayed 3 nights in Mar 2025

6/10 Okay

Neerav

Stayed 3 nights in Mar 2025

10/10 Excellent

lissette

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable and clean hotel. I would definitely recommend for someone staying in Kyoto. Friendly and helpful staff
Stayed 3 nights in Mar 2025