We loved this hotel. Clean, and most of the staff is superb and professional, except for one male employee at the check-in counter who was rude and unprofessional. We asked him a Narrita Express question and he looked at us like we were idiots and said "don't ask us, ask the JR line" in a very demeaning tone.
WOW ...this is unacceptable for someone who works in a hotel.
On the other hand, I have to say the ONSEN they have on property is the BEST. Everything is provided for you. Steam, Dry, Big hot tub with jets, lockers, towels, and shower areas. Inside the salon area, other than the basic hair dryer and face/hand lotions, they even provided hair brushes, toothbrushes and toothpaste. This Onsen is very compatible to the paid Onsen.
Since it is away from the town center, the rooms are bigger and the bathroom and the sink are much bigger. It's also much more comfortable.