4/10 Poor
Connor James
Traveled with partner
Nov 18, 2024
Disliked: Staff & service, amenities, property conditions & facilities
This was our 2nd time to this property and it will be our last. We rebooked again this time as we liked the pool area. HOWEVER this time it was very disappointing to see from day one, pool staff reserving loungers for people. I saw money change hands as pool attendants took backhanders to reserve loungers. This was happening when the loungers were not even being used. One day I saw vacant loungers for 3 hours (with towels on them looking like they were occupied) . Those who were genuinely using the pool could not get a lounger!! I witnessed guests (including ourselves) asked to vacate loungers, and then other guests who obviously paid them be given the same lounger. Check out all the towels on the loungers first thing in the morning laid out exactly the same with no one on them ! All made to look like they are being occupied. Some days they sat vacant for the whole morning not being used. Also there was a day I couldn't even get a towel because they were all laid out on these "reserved" loungers. When I questioned it I was told to use the towel from my room !! Will never go back to Kuta Paradiso again !
Connor James
Stayed 9 nights in Oct 2024