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The RuMa Hotel and Residences

5.0 star property

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Corner Studio City View | Free minibar, in-room safe, desk, blackout drapes
Breakfast, lunch, dinner served; international cuisine
Library
Deluxe King Room with Minibar | Free minibar, in-room safe, desk, blackout drapes
Library

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Bar
  • Parking included
  • Spa
  • Room service

Explore the area

Map
7 Jalan Kia Peng, Kuala Lumpur, 50450
  • Kuala Lumpur Convention Centre
    ‪1 min walk‬
  • KLCC Park
    ‪4 min walk‬
  • Suria KLCC Shopping Centre
    ‪7 min walk‬
  • Kuala Lumpur (KUL-Kuala Lumpur Intl.)
    ‪46 min drive‬

Room options

View all photos for Studio, City View, Corner

Free minibar, in-room safe, desk, blackout drapes

Studio, City View, Corner

  • Sleeps 3
  • 1 King Bed

View all photos for Grand Twin Room, Tower (Twin Tower View)

Free minibar, in-room safe, desk, blackout drapes

Grand Twin Room, Tower (Twin Tower View)

  • Sleeps 3
  • 1 King Bed

View all photos for Grand Suite

Free minibar, in-room safe, desk, blackout drapes

Grand Suite

  • Sleeps 3
  • 1 King Bed

View all photos for Grand Room, 1 King Bed

Free minibar, in-room safe, desk, blackout drapes

Grand Room, 1 King Bed

  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Suite

Free minibar, in-room safe, desk, blackout drapes

Deluxe Suite

  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed

Free minibar, in-room safe, desk, blackout drapes

Deluxe Room, 1 King Bed

  • Sleeps 3
  • 1 King Bed

Grand Twin Room

  • Sleeps 3
  • 1 Twin Bed

Deluxe Twin Room

  • Sleeps 3
  • 1 Twin Bed

View all photos for Twin Room, Corner (Tower)

Free minibar, in-room safe, desk, blackout drapes

Twin Room, Corner (Tower)

  • Sleeps 2
  • 1 King Bed

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4.7 out of 5, Exceptional, (1001)
The price is $286
per night
$309 total
includes taxes & fees
Feb 21 - Feb 22
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About this property

The RuMa Hotel and Residences

5-star hotel in Kuala Lumpur City Centre
Along with an outdoor pool, this smoke-free hotel has a restaurant and 7 bars/lounges. Free WiFi in public areas, free self parking, and a free manager's reception are also provided. Additionally, a 24-hour health club, coffee/tea in a common area, and spa services are onsite.
The RuMa Hotel and Residences offers 253 air-conditioned accommodations with free minibar items and minibars. 42-inch Smart televisions come with digital channels. Bathrooms include shower/tub combinations with deep soaking bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and designer toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and safes, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is offered daily and irons/ironing boards can be requested.

An outdoor pool and a children's pool are on site. Other recreational amenities include a 24-hour health club.
Guests can pamper themselves by indulging in the onsite spa services. Services include massages.
In addition to a children's pool, The RuMa Hotel and Residences provides an outdoor pool and a 24-hour health club. The hotel offers a restaurant. Guests can unwind with a drink at one of the hotel's 7 bars/lounges. Each day guests can enjoy a complimentary manager's reception. Wireless Internet access is complimentary.

Business-related amenities at this 5-star property consist of a business center and 6 meeting rooms. Event facilities measuring 1884 square feet (175 square meters) include conference space. This luxury hotel also offers spa services, a library, and a terrace. Complimentary self parking is available on site.

The RuMa Hotel and Residences is a smoke-free property.

A complimentary manager's reception is offered each day.
ATAS - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
Late night fare is available from room service (during limited hours).

Awards and affiliations

The property is a member of the Leading Hotels of the World.

Languages

Chinese (Cantonese), Chinese (Mandarin), English, Malay

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:00 AM for a fee: MYR 130 for adults and MYR 65 for children
  • 7 bars/lounges
  • A restaurant
  • Coffee and tea in common areas
  • Free daily manager's reception

Restaurants on site

  • ATAS

Things to do

  • 24-hour health club
  • Children's pool
  • Library
  • Outdoor pool

Family friendly

  • Children's pool
  • Laundry facilities
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 1,884 square feet of conference space
  • 6 meeting rooms
  • Business center

Outdoors

  • Terrace

Spa

  • Massage
  • Spa services

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessibility
  • Wheelchair-accessible parking

More

  • 12 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathrobes
  • Bidet
  • Deep soaking bathtub
  • Designer toiletries
  • Rainfall showerhead
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • 42-inch smart TV with digital channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Free stocked minibar
  • Late-night room service

More

  • Air conditioning
  • Desk
  • Free local calls
  • Iron/ironing board on request
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately MYR 130 for adults and MYR 65 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a security system

We should mention

Only registered guests are allowed in the guestrooms

Property is also known as

RuMa Hotel Kuala Lumpur
RuMa Hotel
RuMa Kuala Lumpur
The Ruma And Residences
The RuMa Hotel and Residences Hotel
The RuMa Hotel and Residences Kuala Lumpur
The RuMa Hotel and Residences Hotel Kuala Lumpur

The RuMa Hotel and Residences Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 301 out of 360 reviews
Rating 8 - Good. 36 out of 360 reviews
Rating 6 - Okay. 15 out of 360 reviews
Rating 4 - Poor. 3 out of 360 reviews
Rating 2 - Terrible. 5 out of 360 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.8/10

Amenities

9.8/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

2/10 Terrible

P

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Poor stay
Poor service and not responsive The facilities were getting deteriorated
Stayed 1 night in Oct 2024

6/10 Okay

Sazzali

Stayed 3 nights in Oct 2024

10/10 Excellent

Matthew, Chicago

Stayed 6 nights in Aug 2024

8/10 Good

Katherine

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable stay
Stayed 1 night in Sep 2024

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is one of the best hotels I’ve ever stayed at.
Stayed 2 nights in Aug 2024

10/10 Excellent

MinJi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 2 nights in Jul 2024

10/10 Excellent

Muhammad Izzulwan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love love this property. I could easily walk around and grab everywhere. Everything is nearby.
Stayed 3 nights in Aug 2024

10/10 Excellent

Lizann

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

10/10 Excellent

Janet

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had three nights at Ruma and we couldn’t have been better looked after. Staff in reception diligently corrected an error in the Expedia booking, restaurant staff remembered our preferences and kept us replenished with drinks at breakfast and dinner. Our room was serviced in the morning with the option of more refreshes in the afternoon. Most memorable was the amazing curation of the interior with the display of old artefacts from batik printing, weathered wood, bowls- all displayed with an impeccable aesthetic. The quality of this hotel shone, and the staff- all highly professional are a credit to this beautiful venue.
Stayed 3 nights in Aug 2024

10/10 Excellent

Alfredo

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice breakfast
Stayed 6 nights in Aug 2024

10/10 Excellent

Lizann

Stayed 5 nights in Aug 2024

8/10 Good

Lim Wen Hui Anise

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
The whole experience was alright. It can be better, definitely. The hotel itself was superb and peaceful. I love the walk from the entrance to the lobby. It was a great sensorial experience. The view at night was beautiful at the Pool bar. Walkable distance from hotel to Pavilion. I love that we were out of the crazy jam zone. The staff who cleaned the room was considerate. She placed one of the bottled water at the bed side-table. I find this gesture very thoughtful. The rooms were a bit dusty, even the hangers for clothes were dusty when we checked-in. The staffs unfortunately were mediocre, except for three - A smiley lady who handled our payment during Check-In, the lady who cleaned our rooms and the man who assisted our inquiry at the Library. Safety of our passports were compromised at the reception. I had to walk up to him (because he asked us to take a seat first) to remind him to not leave the passports at the side edge of the table and walked off. He was nonchalant about it.
Stayed 2 nights in Jul 2024

10/10 Excellent

Mohammed

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best hotels I’ve ever stayed at. The service, the beauty, everything is not only top notch but best in class!
Stayed 7 nights in Jul 2024

10/10 Excellent

Julian, Austin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent Hotel in KL. Really close to all important attractions and convention center. Staff were wonderful. Breakfast buffet had western and Asian options, the food was very good and service superb. I will definitely stay here again.
Stayed 3 nights in Jun 2024

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2024

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2024

10/10 Excellent

Conal

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Total luxury stay, wish we could have stayed longer. Fantastic staff, great food, lovely pool and comfy room. Close to Petronas Towers too. Thank you!
Stayed 1 night in May 2024

10/10 Excellent

Ramesh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2024

10/10 Excellent

Gracia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gorgeous stay
Great location, beautiful hotel and impeccable service!
Stayed 1 night in Mar 2024

10/10 Excellent

Wei

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel with twin tower view from a corner room
Stayed 2 nights in Mar 2024

10/10 Excellent

Nafisah

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice modern hotel, great amenities, great shopping and restaurants around. We only had breakfast at the hotel which I rate 5 stars. Real quality breakfast with just the right amount of options to choose from. Adi and his team at breakfast were very attentive. We had a great chat, overall very professional and knowledgeable. My check-in experience wasn’t outstanding. We were greeted with welcome drinks which was nice after a long journey. We received our room card at the check-in desk without being told which floor and it actually escaped us too. I then went back to the desk to ask which floor only to be told we were given the wrong room card. No staff joined us up to the floor to show us around the room or even how things work. It felt rushed but wasn’t busy. I appreciate a swift check-in experience but this wasn’t it. RUMA hotel provided my mum with a delicious birthday cake which we both loved. I would stay at RUMA again but had to point out the little observations. The only real great experience was at breakfast like mentioned before. Make the service a little more personable, warm and welcoming.
Stayed 3 nights in Mar 2024

10/10 Excellent

Sarah

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful and clean. Very easy to get around and walkable. The room is amazing.
Stayed 4 nights in Mar 2024

10/10 Excellent

Jesse

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Nice Place to Stay
The hotel is amazing with an even better atmosphere. The employees are kind and accommodating in every aspect of the hotel experience.
Stayed 2 nights in Feb 2024

10/10 Excellent

susan

Stayed 4 nights in Feb 2024

10/10 Excellent

Amy Lee

Stayed 1 night in Feb 2024