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St. Giles Garden Hotel, Kuala Lumpur

4.5 star property

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Photo gallery for St. Giles Garden Hotel, Kuala Lumpur

Exterior
Premium bedding, down comforters, in-room safe, desk
View from room
Outdoor pool, sun loungers
Lobby

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Parking available
  • Pool
  • Housekeeping
  • 24/7 front desk
  • Air conditioning

Explore the area

Map
Mid Valley City, Lingkaran Syed Putra, Kuala Lumpur, 59200
  • Mid Valley Megamall
    ‪9 min walk‬
  • University of Malaya
    ‪3 min drive‬
  • Kuala Lumpur Sentral
    ‪5 min drive‬
  • Kuala Lumpur (KUL-Kuala Lumpur Intl.)
    ‪45 min drive‬

Room options

View all photos for Two Bedroom Suite

Two Bedroom Suite | Living area | LCD TV

Two Bedroom Suite

  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, City View

Premium bedding, down comforters, in-room safe, desk

Suite, 1 King Bed, City View

  • 854.0 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed, City View

Premium bedding, down comforters, in-room safe, desk

Suite, 1 King Bed, City View

  • 854.0 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Two Bedroom - Residences

Separate tub and shower, deep soaking tub, rainfall showerhead

Two Bedroom - Residences

  • 1245.4 sq ft
  • City view
  • Sleeps 4
  • 1 Twin Bed and 1 King Bed

View all photos for Suite, 2 Double Beds, City View

Separate tub and shower, deep soaking tub, rainfall showerhead

Suite, 2 Double Beds, City View

  • 1245.4 sq ft
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed, City View

View from room

Deluxe Room, 1 King Bed, City View

  • 391.4 sq ft
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room, 2 Twin Beds, City View

Premium bedding, down comforters, in-room safe, desk

Deluxe Room, 2 Twin Beds, City View

  • 391.4 sq ft
  • City view
  • Sleeps 4
  • 2 Twin Beds

View all photos for Room, 1 King Bed, City View

Premium bedding, down comforters, in-room safe, desk

Room, 1 King Bed, City View

  • 391.4 sq ft
  • City view
  • Sleeps 4
  • 1 King Bed

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About this property

St. Giles Garden Hotel, Kuala Lumpur

4.5-star Kuala Lumpur hotel, connected to a shopping center in Mid Valley City
Along with an outdoor pool, this hotel has a fitness center and a conference center. WiFi in public areas is free. Other amenities include self parking, a business center, and conference space.
St. Giles Garden Hotel, Kuala Lumpur offers 647 air-conditioned accommodations with safes and bathrobes. Beds feature down comforters and premium bedding. A pillow menu is available. LCD televisions come with satellite channels. Bathrooms include separate bathtubs and showers with deep soaking bathtubs and rainfall showerheads. Bathrooms are also outfitted with slippers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool and a fitness center.
St. Giles Garden Hotel, Kuala Lumpur features an outdoor pool and a fitness center. Public areas are equipped with complimentary wireless Internet access. Business-related amenities at this 4.5-star property consist of a business center and 9 meeting rooms. Event facilities measuring 6997 square feet (650 square meters) include a conference center. This luxury hotel also offers concierge services, a front-desk safe, and a porter. Onsite parking is available (surcharge), along with a car charging station.
Continental breakfasts are available for a surcharge and are served each morning between 7:30 AM and 10:30 AM.

Languages

Chinese (Mandarin), English, Malay

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Self parking on site (MYR 5 per day)
  • Wheelchair-accessible parking available

Food and drink

  • Daily continental breakfast available 7:30 AM to 10:30 AM for a fee: MYR 29 per person
  • Couples/private dining

Things to do

  • Art gallery
  • Designer stores
  • Gym
  • Outdoor pool
  • Shopping mall
  • Stereo

Family friendly

  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Porter/bellhop
  • Proposal/romance packages

Business services

  • 9 meeting rooms
  • Business center
  • Conference center (6,997 square feet of space)

Outdoors

  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Pool access ramp on site
  • Valet for wheelchair-equipped vehicles
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 24 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Designated smoking areas
  • Double-glazed windows
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • Reusable cups
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Down comforter
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathrobes
  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • LCD TV with satellite channels

Food and drink

  • Champagne service
  • Tea bags/instant coffee

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for MYR 116.60 per night
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: MYR 100 per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for continental breakfast: approximately MYR 29 per person
  • Self parking fee: MYR 5 per day
  • Rollaway bed fee: MYR 116.60 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a smoke detector, a security system, and window guards

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Gardens St. Giles Hotel Kuala Lumpur
Gardens St. Giles Hotel
Gardens St. Giles Kuala Lumpur
The Gardens – A St. Giles Hotel Residences
St Giles Hotel, Kuala Lumpur
St. Giles Garden Hotel, Kuala Lumpur Hotel
The Gardens – A St. Giles Hotel Residences
St. Giles Garden Hotel, Kuala Lumpur Kuala Lumpur
St. Giles Garden Hotel, Kuala Lumpur Hotel Kuala Lumpur

St. Giles Garden Hotel, Kuala Lumpur Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 319 out of 688 reviews
Rating 8 - Good. 256 out of 688 reviews
Rating 6 - Okay. 65 out of 688 reviews
Rating 4 - Poor. 34 out of 688 reviews
Rating 2 - Terrible. 14 out of 688 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Cindy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
super convenient directly connecting to mid valley esp eatery just walking to lower floor. great shopping as well. Room is spacious and bathroom newly renovated.
Stayed 3 nights in Jan 2025

8/10 Good

Haridas

Stayed 1 night in Dec 2024

8/10 Good

Haridas

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Good place to stay in KL. Unfortunately going to close for 2 years for renovation.
Stayed 2 nights in Jan 2025

10/10 Excellent

Keith

Stayed 1 night in Jan 2025

8/10 Good

Ganesh

Stayed 1 night in Jan 2025

6/10 Okay

Han May

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Room was spacious with plenty of storage, despite it being quite dated, quite different from the photos. Parking was a nightmare as there are no designated spots for hotel guests. The floors had a musky smell like the carpet was left wet. Our first room had the smell so we requested for a room change, second room was better but the common area did still have the smell. However, absolutely love how close it is to the shops, love the convenience.
Stayed 5 nights in Dec 2024

8/10 Good

TYRONE

Business traveler
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Jan 2025

10/10 Excellent

vivian

Traveled with partner
Liked: Cleanliness, staff & service
Excellent location within Gardens Mall And Mid-Valley Mall
Stayed 1 night in Dec 2024

10/10 Excellent

vivian

Traveled with partner
Liked: Cleanliness
The location is perfect for shopping and eating.
Stayed 1 night in Dec 2024

10/10 Excellent

SZE MIN MICHELLE

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The connected shopping malls in the area make this place an extremely convenient stay, especially for families with young children. The 1BR apartment (described as a Suite on Expedia) was clean and spacious. Bathroom is stocked with shampoo, conditioner, bath soap and hand soap. The kitchen had an induction stove (2 hobs), electric kettle, dishwashing liquid and sponge, cutlery, plateware, cookware and chopping knives. No dish towel, but tissue paper is provided. TV channels are basic.
Stayed 2 nights in Jan 2025

10/10 Excellent

BT

Traveled with group
Liked: Cleanliness, room comfort
Stayed 3 nights in Dec 2024

8/10 Good

KP

Stayed 1 night in Dec 2024

8/10 Good

KASHIF

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice stay, convenient location

The first assigned room had smell, dampness and mould smell, Hotel staff changed our room and sprayed. room size was OK, Hotel check-in was 3pm but rooms were not ready when we arrived at 6pm. Hotel staff compensated with free breakfast and late check-out which was a nice gesture. Hotel is going to have a major renovation soon so beware before you book.
Stayed 2 nights in Dec 2024

8/10 Good

vivian

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Check-in was quick and Mr Ilham was friendly and warm. He remembered me as we stayed at this property several times in the past. In my last review of this property, I mentioned that the body lotion has a bad smell after application. I am happy to note that it did not have that after application smell this time. Don’t know why but I am glad. We just finished a movie at the adjacent mall and it’s so safe and convenient to walk back to the hotel. This is the plus point of this hotel, it is located inside the mall but it’s quiet and exclusive.
Stayed 1 night in Dec 2024

8/10 Good

Gavin

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

KL Flying visit

Business trip. Conveniently located next to mall with bars and restaurants and within walking distance of business meeting. Good amenities, clean and friendly.
Stayed 1 night in Dec 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2024

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotels with easy access to malls

The hotel has always been our go to hotel. It is convenient with two mega malls and is away from the busy city centre. The bathtub is a plus point for kids.
Stayed 2 nights in Nov 2024

6/10 Okay

Sudheesh

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is connected to The Gardens Mall which is also linked to Midvally Megamall. There are two train lines nearby, red and blue, which made travelling by public transport very convenient. Checking in was smooth but the staff were not very approachable. Rooms were only available at 3pm, so we left our luggages at the hotel and checkes out the neighbouring malls. The first room we were given had a lot of flies. They were flying around the lights and on the bed. We requested for a change of room immediately and thankfully there was another room available. Drinking water is provided and we could call room service to ask for more. Housekeeping service was very fast. The pool is a saltwater pool and there is also a children's pool. However, it was not maintained. The pool chairs were broken and flooring around the pool was broken. There was a pool side bar which was never open during my stay there. The stay was pleasant overall, but i wouldn't go back.
Stayed 4 nights in Nov 2024

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Dec 2024

10/10 Excellent

Lynette

Stayed 2 nights in Nov 2024

10/10 Excellent

Rajan

Stayed 3 nights in Nov 2024

6/10 Okay

Louis

Liked: Staff & service
Disliked: Property conditions & facilities

Maintenance has been Neglected.

I have been staying at The Gardens whenever I go to Kuala Lumpur for the last 10 years. Previously, despite its age, the hotel was maintained quite well. During this stay, the maintenance has clearly fallen short. The room had a smell, hot water from the bathroom tap was brown, the sink cover was stuck and not repaired properly, the shower head was old and dingy, the lights were falling from the ceiling, bed frame was squeaky, and the pillows felt cheap like they were made from cheap foam. After patronizing The Gardens for so many years, this is so disappointing. Despite its fantastic location and convenience, they could not be bothered to renovate, let alone properly maintain, the hotel and rooms.
Stayed 2 nights in Nov 2024

8/10 Good

Sandra

Stayed 1 night in Nov 2024

8/10 Good

Ing Ann

Stayed 3 nights in Oct 2024

6/10 Okay

Toshiyuki

Quite convenient, yet a bit old and found poor cleanliness..
Stayed 1 night in Nov 2024