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Swiss-Garden Hotel & Residences, Genting Highlands

3.5 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Swiss-Garden Hotel & Residences, Genting Highlands

Outdoor pool
Garden
Lobby sitting area
Deluxe Double Room, 1 King Bed | In-room safe, desk, laptop workspace, blackout drapes
View from room

Reviews

7.0 out of 10

Good

Popular amenities

  • Room service
  • Breakfast available
  • 24/7 front desk
  • Pool
  • Laundry
  • Housekeeping

Explore the area

Map
Windmill Upon Hills, Genting Permai, Genting Highlands, Pahang, 69000
  • Happy Bee Farm & Insect World
    8 min walk
  • Genting Skyway
    5 min drive
  • Genting Highlands Premium Outlets
    7 min drive
  • Genting (GTB-Genting Heliport)
    4 min drive

Room options

View all photos for Deluxe Twin Room

Deluxe Twin Room | In-room safe, desk, laptop workspace, blackout drapes

Deluxe Twin Room

  • 366 sq ft
  • Mountain view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Executive 2-Bedroom Residence

Executive 2-Bedroom Residence | Living area | 40-inch Smart TV with cable channels, TV

Executive 2-Bedroom Residence

  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

View all photos for Deluxe Double Room, 1 King Bed

Deluxe Double Room, 1 King Bed | In-room safe, desk, laptop workspace, blackout drapes

Deluxe Double Room, 1 King Bed

  • 362 sq ft
  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for Premier 2-Bedroom Residence

Premier 2-Bedroom Residence | Living area | 40-inch Smart TV with cable channels, TV

Premier 2-Bedroom Residence

  • Sleeps 4
  • 2 Queen Beds

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About this property

Swiss-Garden Hotel & Residences, Genting Highlands

3.5-star Genting Highlands hotel close to Genting Highlands Premium Outlets
An outdoor pool, a restaurant, and a fitness center are available at this smoke-free hotel. Self parking is free. Other amenities include a sauna, a children's pool, and laundry facilities.
Swiss-Garden Hotel & Residences, Genting Highlands offers 510 air-conditioned accommodations with safes and complimentary bottled water. 40-inch Smart televisions come with cable channels.

Bathrooms include showers with rainfall showerheads, slippers, bidets, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Additionally, rooms include hair dryers and blackout drapes/curtains. Housekeeping is provided daily.

An outdoor pool and a children's pool are on site. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The hotel offers a restaurant. In addition to a children's pool and an outdoor pool, Swiss-Garden Hotel & Residences, Genting Highlands provides a sauna and a fitness center. 3 meeting rooms are available. This family-friendly hotel also offers a terrace, an arcade/game room, and multilingual staff. Onsite covered self parking is complimentary.

Swiss-Garden Hotel & Residences, Genting Highlands is a smoke-free property.

Buffet breakfasts are available for a surcharge and are served each morning between 7:00 AM and 10:00 AM.
Garden Terrace - Onsite restaurant.
Room service (during limited hours) is available.

Languages

Chinese (Mandarin), English, Malay

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps

Parking and transportation

  • Free secured, covered self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:00 AM for a fee: MYR 62.64 for adults and MYR 32.40 for children
  • A restaurant

Restaurants on site

  • Garden Terrace

Things to do

  • Arcade/game room
  • Children's pool
  • Gym
  • Outdoor pool
  • Playground
  • Sauna
  • Steam room

Family friendly

  • Arcade/game room
  • Children's pool
  • Crib (surcharge)
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages

Business services

  • 3 meeting rooms

Outdoors

  • Garden
  • Outdoor entertainment area
  • Outdoor furniture
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Banquet hall
  • Built in 2019
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Crib (surcharge)
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 40-inch smart TV with cable channels

Food and drink

  • Free bottled water
  • Limited room service
  • Restaurant dining guides

More

  • Air conditioning
  • Desk
  • Laptop workspace
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: MYR 150

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for MYR 137.8 per night
Cribs (infant beds) are available for MYR 50.0 per night

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: MYR 3.00 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately MYR 62.64 for adults and MYR 32.40 for children
  • Early check-in is available for a fee (subject to availability)
  • Late check-out fee: MYR 150 (subject to availability)
  • Crib (infant bed) fee: MYR 50.0 per night
  • Rollaway bed fee: MYR 137.8 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a security system

We should mention

Pool access available from 7:00 AM to 7:00 PM
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

Property is also known as

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Swiss-Garden Hotel & Residences, Genting Highlands Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 28 out of 126 reviews" "
Rating 8 - Good. 48 out of 126 reviews" "
Rating 6 - Okay. 18 out of 126 reviews" "
Rating 4 - Poor. 17 out of 126 reviews" "
Rating 2 - Terrible. 15 out of 126 reviews" "

7.6/10

Cleanliness

7.2/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

2/10 Terrible

TEE

Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
Overall stay was good, however, during check out time, 4 out of 6 lift under maintenance, only 2 lift working, and we stay at 32 floor, we waited from 11am till 12 noon only managed to get the lift to the lobby, my sibbling choose to walk down from the staircase to the lobby with luggage from Level 32 due to long wait. When raise the issue to front desk, attendant just simply said lift under diff management, sound like Swiss Garden does not care ever whether you satisfy with the stay or not. My 1st time encounter this issue. Please think twice if to book, else pls request lower floor so that can easily walk down to the lobby when all lift does not work.
Stayed 1 night in Sep 2024

8/10 Good

Wong

Stayed 1 night in Feb 2024

2/10 Terrible

Rahamat

Traveled with family
Disliked: Cleanliness, staff & service, room comfort
The worst hotel I have ever stayed. The rooms are too small. There is no place to put the bag. Bathroom has no vanity. Water in the shower floes very slow. No hot water in the sink. Booked a full kitchen but there was no microwave, no pots, no utensils, not even a teaspoon to make tea, what a shame. I would say never book this hotel. I was given room 3333A. This room supposed to be numbered 3334 but the owner does not want to use the No. 4. This room is located after 3333 so I could not find my room. I had to go back to the reception from floor 33 to get a staff to come and show me the room. The staff should have told me when I checked in but they told me nothing.
Stayed 3 nights in Jan 2024

6/10 Okay

Chan

Traveled with family
Disliked: Staff & service, amenities
Check in took about 1hr even when no crowd. Lift is always full and have to wait very long. Floor of the room is dusty and they forgot to put towels and amenities. The balcony door have gap in between and insects come in at night from that gap. Breakfast is bare minimum but the coffee is good. Troublesome to always inform the front desk of ur car plate no every time u go out.
Stayed 2 nights in Dec 2023

4/10 Poor

Rehnuma

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

8/10 Good

Irene

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is located mid-hill near the town. Many eateries within walking distance. Not too expensive place to stay.
Stayed 2 nights in Sep 2023

8/10 Good

Zhang

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice apartment hotel stay in Genting.
We had stayed here for two nights in two bedrooms room which come with kitchen and living room. The general cleaness is ok. Beds are comfortable. Breakfast buffet was OK, but the egg omelets was not so fresh. So the taste was a bit weird. The hotel is not up at top of Genting Highlands. So need to drive 20 mins in order to reach casino or theme park.
Stayed 2 nights in Sep 2023

10/10 Excellent

manoj

Stayed 3 nights in Aug 2023

8/10 Good

Chow

Stayed 1 night in Jul 2023

8/10 Good

Theresa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

4/10 Poor

MD SHAHRIL BIN MD

Disliked: Cleanliness, staff & service
Parking area confusing.
Stayed 2 nights in Jun 2023

8/10 Good

Munawar

Overall enjoyable stay
Stayed 4 nights in Jun 2023

8/10 Good

Abdul Rasyid

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The location of this hotel is quite convenient and close to genting premium outlet
Stayed 2 nights in Jun 2023

6/10 Okay

Ganesan

Stayed 2 nights in Mar 2023

10/10 Excellent

Tuck Chuen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spacious and clean cozy room. Rooftop swimming pool is beautiful. Friendly staff. Will definitely stay again.
Stayed 1 night in Mar 2023

10/10 Excellent

Rossan Bunanig

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Place was clean and accessible to nearby shopping and eating spots. Staff were helpful and polite.

2/10 Terrible

Qiang

Stayed 1 night in Dec 2022

2/10 Terrible

Qiang

Stayed 1 night in Dec 2022

4/10 Poor

Qiang

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dirty
The toilet is not clean in the hotel. The plate was not cleaned very well in the restaurant.
Stayed 1 night in Dec 2022

6/10 Okay

Yazid

Traveled with group
Disliked: Staff & service
Stayed 4 nights in Dec 2022

2/10 Terrible

Sandy

Stayed 2 nights in Dec 2022

8/10 Good

Cherrielyn

10/10 Excellent

Siti

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love everything about this hotel. Family friendly. If you bring kids, you can ask for kids cutlery at their restaurant. I will be more than happy if the hotel can provide microwave and basic cutlery in their residence. They do have electric stove but you need to bring your own if you wish to cook.
Stayed 1 night in Nov 2022

8/10 Good

Jenny

Traveled with family
Liked: Cleanliness, staff & service
The restaurant's breakfast has lots of variety. However, some food were cold. Pools above the residential block have lots of kids and the pool water look dirty. The room was clean and satisfactory. Great walking paths outside of the restaurant.

10/10 Excellent

Khairil, Shah Alam

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Environment is friendly Need improve on staff communication during serve
Stayed 1 night in Oct 2022