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Starpoints Hotel Kuala Lumpur

3.5 star property

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Photo gallery for Starpoints Hotel Kuala Lumpur

Exterior
37-inch LCD TV with satellite channels, TV
Hallway
Business center
Minibar, in-room safe, desk, iron/ironing board

Reviews

7.6 out of 10
Good

Popular amenities

  • Parking included
  • 24/7 front desk
  • Housekeeping
  • Laundry
  • Free WiFi
  • Restaurant

Explore the area

Map
149 Jalan Masjid Jamek, 137, Kuala Lumpur, Federal Territory of Kuala Lumpur, 50100
  • Kuala Lumpur Tower
    ‪15 min walk‬
  • Petronas Twin Towers
    ‪3 min drive‬
  • KLCC Park
    ‪4 min drive‬
  • Kuala Lumpur (KUL-Kuala Lumpur Intl.)
    ‪58 min drive‬

Room options

View all photos for Standard Room

Minibar, in-room safe, desk, iron/ironing board

Standard Room

  • 193 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Executive Suite

37-inch LCD TV with satellite channels, TV

Executive Suite

  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room

Minibar, in-room safe, desk, iron/ironing board

Deluxe Room

  • 269 sq ft
  • Sleeps 4
  • 1 King Bed OR 1 Twin Bed

View all photos for Superior Room

Minibar, in-room safe, desk, iron/ironing board

Superior Room

  • 215 sq ft
  • Sleeps 4
  • 1 King Bed OR 2 Twin Beds

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The price is $143
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$157 total
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About this property

Starpoints Hotel Kuala Lumpur

3.5-star hotel in Golden Triangle
A restaurant, a conference center, and a business center are available at this hotel. Free WiFi in public areas and free self parking are also provided. Additionally, concierge services, dry cleaning, and laundry facilities are onsite.
Starpoints Hotel Kuala Lumpur offers 137 accommodations with minibars and safes. 37-inch LCD televisions come with satellite channels. Bathrooms include showers and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

The hotel offers a restaurant. Public areas are equipped with complimentary wireless Internet access. Business amenities at this 3.5-star property consist of a business center, meeting rooms, and limo/town car service. For a surcharge, the property provides an airport shuttle (available 24 hours) and a theme park shuttle. This business-friendly hotel also offers tour/ticket assistance, concierge services, and complimentary newspapers in the lobby. Onsite self parking is complimentary.
KABABISH - This fine-dining restaurant serves breakfast, brunch, lunch, and dinner.

Languages

Arabic, English, Hindi, Indonesian, Malay

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Area shuttle up to 50 km
  • Train station pick-up shuttle (surcharge)
  • Shopping center shuttle (surcharge)
  • Theme park shuttle (surcharge)
  • Limo/town car service
  • Free self parking on site

Food and drink

  • A restaurant

Restaurants on site

  • KABABISH

Things to do

  • Shopping
  • TV in common areas

Family friendly

  • Grocery/convenience store
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Business center
  • Conference center
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 15 floors
  • Built in 2009
  • Reception hall

Room amenities

Bedroom

  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 37-inch LCD TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Desk
  • Free daily newspapers
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in time starts at 2 PM
Early check-in subject to availability
Early check-in fee: MYR 75
Minimum check-in age: 21

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: MYR 75

Special check-in instructions

This property offers transfers from the airport and train station (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
2 children, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for MYR 60.0 per night
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Airport shuttle fee: MYR 150 per vehicle (one-way)
  • Early check-in fee: MYR 75 (subject to availability)
  • Late check-out fee: MYR 75 (subject to availability)
  • Rollaway bed fee: MYR 60.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Noise-free guestrooms cannot be guaranteed

We should mention

Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
Parking height restrictions apply

Property is also known as

Hotel Starpoints
Hotel Starpoints Kuala Lumpur
Starpoints Hotel
Starpoints Hotel Kuala Lumpur
Starpoints Kuala Lumpur
Starpoints Kuala Lumpur
StarPoints Hotel Kuala Lumpur Hotel
StarPoints Hotel Kuala Lumpur Kuala Lumpur
StarPoints Hotel Kuala Lumpur Hotel Kuala Lumpur

Starpoints Hotel Kuala Lumpur Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 63 out of 322 reviews
Rating 8 - Good. 142 out of 322 reviews
Rating 6 - Okay. 85 out of 322 reviews
Rating 4 - Poor. 22 out of 322 reviews
Rating 2 - Terrible. 10 out of 322 reviews

7.6/10

Cleanliness

7.6/10

Staff & service

7.4/10

Amenities

7.2/10

Property conditions & facilities

Reviews

8/10 Good

shaik azahar

Traveled with group, Business traveler, Traveled with family
Stayed 1 night in Feb 2020

4/10 Poor

riyaskhan

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Condition is average and cleanliness is below level.
Stayed 1 night in Dec 2019

8/10 Good

haslina

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
So-so
Stayed 2 nights in Oct 2019

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Extremely small room with bed bugs

Location was good but room was extremely small for two people and had bed bugs. We called housekeeping and they moved us to a slightly bigger room on the same night. Have travelled to KL a couple of times but this was the first time had a room infested with bed bugs. It was terrible feeling. Location was good for shopping Muslim products.
Stayed 3 nights in Sep 2019

8/10 Good

Yam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Clean & nice hotel

lot of eating place
Stayed 2 nights in Sep 2019

8/10 Good

Yam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
location at india area, as easy to find food
Stayed 1 night in Sep 2019

2/10 Terrible

KARA LYRICA

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2019

10/10 Excellent

Verified traveler

Business traveler, Traveled with family
what i like most is located at the center of market, supermarket, and malls. No need to go far or need a ride. Just walk to reach them all. Hospitable staffs too.
Stayed 4 nights in Aug 2019

2/10 Terrible

Verified traveler

Business traveler, Traveled with partner
Disliked: Cleanliness, staff & service, amenities
Vary vary poor customer service and vary dirty hotel
Stayed 1 night in Jul 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jun 2019

4/10 Poor

MOHAN KUMAR

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in May 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in May 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2019

10/10 Excellent

Verified traveler

Stayed 1 night in Apr 2019

8/10 Good

Verified traveler

Stayed 3 nights in Mar 2019

4/10 Poor

Maimunah

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Dont stay at room 1001. Room key always faulty

I stayed for 4 days 3 nights. Terrible room. Key to room default, cannot batch in to open the door. Everytime I wanted to enter the room, I have to call the maintenance or front office to open the room door for me. So inconvenient. I requested the hotel to give me extra keys, but the front office say no spare keys. I hv no privacy at all & very inconvenient. Dont stay at room no 1001.
Stayed 3 nights in Feb 2019

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Worst hotel experience.

On 12 Januray 2019, we checked into Starpoint Hotel, Kuala Lumpur around 6.30pm. When we reached out room, we realized there was no water supply to the room. When we went to the reception to check, we came to know many others were affected as well. But they assured us that the water supply will be back soon. We soon left the hotel and came back to around 10pm. But yet there was no water supply till then. So we vacated the room and checked out. And we had to look for another room in the middle of the night. The receptionist promised a refund on 14 January 2019. But even after mutiple attempts to reach them, they refused to process the refund amount. This is the worst experience in a hotel I ever had before. Even worst, there was bed bugs in the mattress. Water is a basic necessity for anyone. A hotel which is not able to provide that, it deemed to unfit to run one. What is worse, is going back on their words after promising a refund. I feel overall very displeased with how the hotel staff handled the situation and this is the worst hotel stay for my family.
Stayed 1 night in Jan 2019

8/10 Good

Rahmath Ali

Liked: Cleanliness, staff & service
Stayed 5 nights in Jan 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place to stay n friendly staff
Stayed 1 night in Jan 2019

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Dec 2018

4/10 Poor

LEE, JOHOR BAHRU

Liked: Cleanliness
Disliked: Staff & service
not so good and the price is so high it is not hotel but the chargeas is like hotel
Stayed 1 night in Dec 2018

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities, room comfort
The staf - early check in without pymnt complementary for staf working at 24/12/18 we^ll bck again
Stayed 3 nights in Dec 2018

8/10 Good

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location for shopping; near to train stations. Hotel shuttle was helpful. Food was excellent.
Stayed 2 nights in Dec 2018

8/10 Good

Verified traveler

Stayed 1 night in Dec 2018