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Sheraton Imperial Kuala Lumpur Hotel

5.0 star property

Choose dates to view prices

Photo gallery for Sheraton Imperial Kuala Lumpur Hotel

Serves lunch, dinner, and happy hour
3 restaurants, breakfast, lunch, dinner served; international cuisine
Lobby
3 restaurants, breakfast, lunch, dinner served; international cuisine
3 restaurants, breakfast, lunch, dinner served; international cuisine

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • Hot Tub
  • Pool

Explore the area

Map
Jalan Sultan Ismail, Kuala Lumpur, 50250
  • Petronas Twin Towers
    ‪15 min walk‬
  • Suria KLCC Shopping Centre
    ‪17 min walk‬
  • KLCC Park
    ‪19 min walk‬
  • Kuala Lumpur (KUL-Kuala Lumpur Intl.)
    ‪52 min drive‬

Room options

View all photos for Room, 1 King Bed, Non Smoking, City View

1 bedroom, hypo-allergenic bedding, down comforters, minibar

Room, 1 King Bed, Non Smoking, City View

8.6 out of 10
Excellent
(25 reviews)
  • 452 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Twin Beds, Non Smoking, City View

1 bedroom, hypo-allergenic bedding, down comforters, minibar

Room, 2 Twin Beds, Non Smoking, City View

9.8 out of 10
Exceptional
(6 reviews)
  • 452 sq ft
  • City view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Club Room, 1 King Bed, Non Smoking, City View (Club Lounge Access)

1 bedroom, hypo-allergenic bedding, down comforters, minibar

Club Room, 1 King Bed, Non Smoking, City View (Club Lounge Access)

10.0 out of 10
Exceptional
(1 review)
  • 42 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Room, 2 Twin Beds, Non Smoking, City View (Club Lounge Access)

1 bedroom, hypo-allergenic bedding, down comforters, minibar

Club Room, 2 Twin Beds, Non Smoking, City View (Club Lounge Access)

8.0 out of 10
Very good
(1 review)
  • 452 sq ft
  • City view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Suite, 1 Bedroom, Non Smoking, City View

1 bedroom, hypo-allergenic bedding, down comforters, minibar

Suite, 1 Bedroom, Non Smoking, City View

9.0 out of 10
Wonderful
(2 reviews)
  • 904 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Presidential Suite, 1 Double Bed, Non Smoking

Presidential Suite, 1 Double Bed, Non Smoking | 1 bedroom, hypo-allergenic bedding, down comforters, minibar

Presidential Suite, 1 Double Bed, Non Smoking

  • 3142 sq ft
  • City view
  • Sleeps 4
  • 1 Double Bed

View all photos for Room, 2 Twin Beds, Non Smoking, Tower

Room, 2 Twin Beds, Non Smoking, Tower | 1 bedroom, hypo-allergenic bedding, down comforters, minibar

Room, 2 Twin Beds, Non Smoking, Tower

  • 452 sq ft
  • Sleeps 3
  • 2 Twin Beds

View all photos for Club Suite, 1 Bedroom, City View

1 bedroom, hypo-allergenic bedding, down comforters, minibar

Club Suite, 1 Bedroom, City View

  • 904 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking, Tower

1 bedroom, hypo-allergenic bedding, down comforters, minibar

Room, 1 King Bed, Non Smoking, Tower

  • 452 sq ft
  • Sleeps 3
  • 1 King Bed

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About this property

Sheraton Imperial Kuala Lumpur Hotel

5-star Kuala Lumpur hotel close to Suria KLCC Shopping Centre
Along with 3 restaurants, this smoke-free hotel has a full-service spa and an outdoor pool. WiFi in public areas is free. Additionally, a 24-hour fitness center, a bar/lounge, and a sauna are onsite. Change of towels is available on request.
Sheraton Imperial Kuala Lumpur Hotel offers 398 accommodations, which are accessible via exterior corridors and feature minibars and safes. Beds feature down comforters. 55-inch Smart televisions come with premium satellite channels.

Bathrooms include separate bathtubs and showers with deep soaking bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and bidets. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and hair dryers. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

An outdoor pool and a hot tub are on site. Other recreational amenities include a sauna and a 24-hour fitness center.
Guests can indulge in a pampering treatment at the hotel's full-service spa, Mandara Spa. Services include massages. The spa is equipped with a sauna, a hot tub, and a steam room. The spa is open daily.
In addition to a full-service spa, Sheraton Imperial Kuala Lumpur Hotel features an outdoor pool and a hot tub. Dining is available at one of the hotel's 3 restaurants. The property also offers a grocery/convenience store. A bar/lounge is on site where guests can unwind with a drink. A computer station is located on site and wireless Internet access is complimentary.

Business amenities at this 5-star property consist of a 24-hour business center, 9 meeting rooms, and limo/town car service. Event facilities measuring 17652 square feet (1640 square meters) include conference space. This luxury hotel also offers a 24-hour fitness center, a sauna, and spa services. Limited onsite parking is offered on a first-come, first-served basis (surcharge), and a car charging station is available.

Sheraton Imperial Kuala Lumpur Hotel is a smoke-free property.

Buffet breakfasts are available for a surcharge and are served each morning between 6:00 AM and 10:30 AM.
Essence - This restaurant specializes in international cuisine and serves breakfast, brunch, lunch, and dinner. A children's menu is available. Reservations are required.
Celestial Court - This restaurant specializes in Chinese cuisine and serves lunch and dinner. Reservations are required. Open select days.
Pavilions Lounge - This lobby lounge serves lunch, dinner, and light fare. Guests can enjoy drinks at the bar. Happy hour is offered. Reservations are required. Open daily.
24-hour room service is available.

Languages

Chinese (Mandarin), English, Malay

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Limo/town car service
  • Covered self parking on site (MYR 125 per day)
  • Valet parking on site (MYR 30 per day)
  • Limited onsite parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10:30 AM for a fee: MYR 89 to 89 for adults and MYR 44.50 to 44.50 for children
  • 3 restaurants
  • A bar/lounge

Restaurants on site

  • Celestial Court
  • Essence
  • Pavilions Lounge

Things to do

  • 24-hour gym
  • Full-service spa
  • Hot tub
  • Outdoor pool
  • Sauna
  • Steam room

Family friendly

  • Grocery/convenience store
  • In-room crib
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Grocery/convenience store
  • Laundry facilities
  • Lockers
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • 17,652 square feet of conference space
  • 24-hour business center
  • 9 meeting rooms
  • Computer station

Outdoors

  • Pool loungers

Full-service spa

  • Hot tub
  • Massage
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (47 inch wide door)
  • Lever door handles
  • Stair-free path to entrance
  • Visual fire alarm
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator

More

  • 38 floors
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • No plastic coffee stirrers
  • Reception hall
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Free crib
  • Hypo-allergenic bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Bidet
  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 55-inch smart TV with premium satellite channels

Food and drink

  • 24-hour room service
  • Electric kettle
  • Free bottled water
  • Minibar
  • Tea bags/instant coffee

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime
Contactless check-in available

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for MYR 141.6 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately MYR 89 to 89 for adults, and MYR 44.50 to 44.50 for children
  • Covered self parking fee: MYR 125 per day
  • Valet parking fee: MYR 30 per day
  • Rollaway bed fee: MYR 141.6 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Hotel Kuala Lumpur Sheraton
Hotel Sheraton Imperial Kuala Lumpur
Imperial Sheraton Kuala Lumpur
Kuala Lumpur Hotel Sheraton
Kuala Lumpur Sheraton Hotel
Kuala Lumpur Sheraton Imperial
Sheraton Hotel Kuala Lumpur
Sheraton Imperial Kuala Lumpur
Sheraton Imperial Kuala Lumpur Hotel
Sheraton Kuala Lumpur Hotel
Sheraton Imperial Hotel
Sheraton Imperial
Sheraton Kuala Lumpur
Kuala Lumpur Sheraton
Sheraton Imperial Kuala Lumpur
Sheraton Imperial Kuala Lumpur Hotel Hotel
Sheraton Imperial Kuala Lumpur Hotel Kuala Lumpur
Sheraton Imperial Kuala Lumpur Hotel Hotel Kuala Lumpur

Sheraton Imperial Kuala Lumpur Hotel Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 499 out of 1001 reviews
Rating 8 - Good. 315 out of 1001 reviews
Rating 6 - Okay. 99 out of 1001 reviews
Rating 4 - Poor. 54 out of 1001 reviews
Rating 2 - Terrible. 34 out of 1001 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

Dipak, Newport

Traveled with family
Liked: Cleanliness
Good hotel but had issues with hot water. Needed to run tap for almost 15 minutes to get hot water. Good location next to monorail with a cheap mall nearby. Nice Indian restaurant in the hotel.
Stayed 3 nights in Mar 2025

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Great room
Stayed 2 nights in Mar 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

6/10 Okay

Alireza

Business traveler
Disliked: Cleanliness, property conditions & facilities
Hotel need the maintenance and renovation I think
Stayed 4 nights in Feb 2025

10/10 Excellent

Marcus

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 3 nights in Feb 2025

10/10 Excellent

Anita

Traveled with family
Liked: Cleanliness, staff & service, amenities
The shower, bathtub & bathroom sink not draining. Dirt coming out from sink if taking a shower or having a bath. A great place with staff are amazing over good custom service.
Stayed 4 nights in Feb 2025

10/10 Excellent

Cynthia

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel and location in KL

An overnight before flying home the next day. Enjoyed relaxing by the pool. Great size room with view. Top Recc. The little row of restaurants- left, left as you exit front of hotel……
Stayed 1 night in Feb 2025

10/10 Excellent

YUHNIAN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Where to start!! Sheraton Imperial Hotel Kuala Lumpur has been my second home every time I'm visiting Kuala Lumpur. This year is my 5th visit to Sheraton Imperial Kuala Lumpur. My visit lasted 3 weeks to a month/per visit. Make it special this year is The Chinese Lunar New year with all Chinese New Year decorations and Lion Dance performance. Let's start of an Excellent hospitality provided by the ladies and gentleman from Sheraton Imperial Kuala Lumpur that kept me coming back over and over again! From the moment you step on the entrance carpet, the warm greeting and warm welcome given from all the Door man/Bellhop with a smile. This trip I managed to experience all facilities in the hotel. My room reservation is on the club level. The ladies and gentleman at the club always professional and friendly. To: Sha and Chung: Exe Club Lounge Essence( the cafe ) I had breakfast there almost everyday. The staff are very friendly and accommodating. I can't remember her name, she is the chef at the Soup and Tim Sum Station. She so friend and patient even i saw some customer giving her hard time just because she don't understand what the guest need. 5 stars to ms.mek Bell, mr mokthar. Spa, ms shah. Bartender, mr vino. Concierge, mr Logan and mr anuar,deen Housekeeping, ms zainadah Hotel manager, mr afendy. Japanese restaurant, mr faizal. Will be back soon!!
Stayed 16 nights in Jan 2025

10/10 Excellent

Qiaoling

Stayed 2 nights in Jan 2025

10/10 Excellent

Gautier

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2025

6/10 Okay

Ng

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Firstly I honestly loved to stay at this hotel because of high rise room and smoking indoor of the room. So i booked this hotel again after few month later, i required the receptionist that i wanted a smoking room via online but they didnt inform us that the policy and regulation has implemented that smoklng is not allowed in all the room after only checking in. If i had known about that new policy, i would not booked this hotel. And the service seems not good is that compared to my last stay especially those receptionist/counters who are unfriendly and no one was there at night sometimes and even we called the receptionist but no one answered... Wondering what were the receptionists doing at the wee hours??? Lastly, these essential toilet never top up after day by day and we asked them to top up like shampoo, shaver since 4 days, so frustrating... We would not book this hotel again in future. Best to you
Stayed 3 nights in Jan 2025

10/10 Excellent

Linda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent holiday hotel

Family Christmas vacation Lots of celebratory dining and decorations Great location
Stayed 7 nights in Dec 2024

10/10 Excellent

Alptekin

Liked: Cleanliness, staff & service, property conditions & facilities
The staff were cooperative and kind
Stayed 5 nights in Jan 2025

10/10 Excellent

Nigel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and helpful staff
Stayed 4 nights in Jan 2025

8/10 Good

Ali

Traveled with family
Liked: Staff & service
The place is old and needs maintenance. Our air-conditioning was running even we had turn it off and they couldn't fix it.
Stayed 2 nights in Jan 2025

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was spacious and well appointed, staff were amazing, friendly and always available
Stayed 2 nights in Jan 2025

6/10 Okay

Danish

Traveled with family
Disliked: Cleanliness, staff & service

Very good location parking not free and hotel date

Very old hotel in a very good location service was lacking and hotel needs renovation. Was given a smoking room which had to be changed. Baby cot had chewing gum stuck to it which my child put his mouth on. Ants and insects in the room. Breakfast was very average and the juice lady didn't feel like serving us any of the 6 days we were there
Stayed 6 nights in Dec 2024

6/10 Okay

Ashish

Business traveler
Disliked: Amenities, property conditions & facilities
Ok
Stayed 2 nights in Dec 2024

6/10 Okay

Robert F

Stayed 1 night in Dec 2024

10/10 Excellent

Shengfu

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent experience. Plan to stay again.
Stayed 2 nights in Dec 2024

10/10 Excellent

LUAY

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2024

4/10 Poor

Dennis

Stayed 1 night in Oct 2024

10/10 Excellent

Colin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2024

8/10 Good

Neha

Liked: Cleanliness, staff & service
Property was located at a convenient location
Stayed 2 nights in Oct 2024

8/10 Good

John David

Stayed 1 night in Aug 2024