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PARKROYAL COLLECTION Kuala Lumpur

5.0 star property

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Photo gallery for PARKROYAL COLLECTION Kuala Lumpur

Outdoor pool, open 7:00 AM to 8:00 PM, free cabanas, sun loungers
Exterior
2 bars/lounges, lobby lounge
Lobby
1 bedroom, minibar, in-room safe, blackout drapes

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Parking available
$133
includes taxes & fees
Oct 9 - Oct 10

Explore the area

View in a map
Jalan Sultan Ismail, Kuala Lumpur, 50250
  • Place, Berjaya Times Square
    ‪5 min walk‬
  • Place, Pavilion Kuala Lumpur
    ‪7 min walk‬
  • Place, Petronas Twin Towers
    ‪3 min drive‬
  • Airport, Kuala Lumpur (KUL-Kuala Lumpur Intl.)
    ‪49 min drive‬

Room options

View all photos for Lifestyle Premier Double Double

Lifestyle Premier Double Double | 1 bedroom, minibar, in-room safe, blackout drapes

Lifestyle Premier Double Double

8.8 out of 10
Excellent
(8 reviews)
  • 344 sq ft
  • City view
  • Sleeps 2
  • 2 Double Beds

View all photos for Signature Family Suite

Children's theme room

Signature Family Suite

  • 2 bedrooms
  • City view
  • Sleeps 2
  • 1 Queen Bed and 2 Twin Bunk Beds

View all photos for Lifestyle Premier Suite

Lifestyle Premier Suite | 1 bedroom, minibar, in-room safe, blackout drapes

Lifestyle Premier Suite

  • 1 bedroom
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Lifestyle Suite

Lifestyle Suite | 1 bedroom, minibar, in-room safe, blackout drapes

Lifestyle Suite

10.0 out of 10
Exceptional
(1 review)
  • 667 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Urban Deluxe Twin

Urban Deluxe Twin | 1 bedroom, minibar, in-room safe, blackout drapes

Urban Deluxe Twin

7.2 out of 10
Good
(15 reviews)
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Signature Family Suite

Signature Family Suite | Children's theme room

Signature Family Suite

  • 538 sq ft
  • 2 bedrooms
  • City view
  • Sleeps 2
  • 1 Queen Bed and 1 Twin Bunk Bed

View all photos for Signature Family Suite

Children's theme room

Signature Family Suite

  • 2 bedrooms
  • City view
  • Sleeps 2
  • 1 Queen Bed and 2 Twin Bunk Beds

View all photos for Urban Deluxe King

Urban Deluxe King | 1 bedroom, minibar, in-room safe, blackout drapes

Urban Deluxe King

8.2 out of 10
Very good
(24 reviews)
  • 269 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Urban Deluxe Queen

1 bedroom, minibar, in-room safe, blackout drapes

Urban Deluxe Queen

9.0 out of 10
Wonderful
(2 reviews)
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Urban Suite

Urban Suite | 1 bedroom, minibar, in-room safe, blackout drapes

Urban Suite

9.4 out of 10
Exceptional
(3 reviews)
  • 570 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Signature Family Suite

Children's theme room

Signature Family Suite

  • 2 bedrooms
  • City view
  • Sleeps 2
  • 1 Queen Bed and 2 Twin Bunk Beds

View all photos for Lifestyle Premier King

Lifestyle Premier King | 1 bedroom, minibar, in-room safe, blackout drapes

Lifestyle Premier King

9.0 out of 10
Wonderful
(21 reviews)
  • 344 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for PARKROYAL COLLECTION Suite

PARKROYAL COLLECTION Suite | 1 bedroom, minibar, in-room safe, blackout drapes

PARKROYAL COLLECTION Suite

  • 1 bedroom
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for COLLECTION Club Premier King

COLLECTION Club Premier King | 1 bedroom, minibar, in-room safe, blackout drapes

COLLECTION Club Premier King

9.0 out of 10
Wonderful
(11 reviews)
  • 388 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for COLLECTION Club Premier Double Double

COLLECTION Club Premier Double Double | 1 bedroom, minibar, in-room safe, blackout drapes

COLLECTION Club Premier Double Double

8.0 out of 10
Very good
(12 reviews)
  • 388 sq ft
  • City view
  • Sleeps 2
  • 2 Double Beds

View all photos for COLLECTION Club Premier Twin

COLLECTION Club Premier Twin | 1 bedroom, minibar, in-room safe, blackout drapes

COLLECTION Club Premier Twin

  • 391 sq ft
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Signature Suite

Signature Suite | 1 bedroom, minibar, in-room safe, blackout drapes

Signature Suite

  • 1 bedroom
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for COLLECTION Club King

COLLECTION Club King | 1 bedroom, minibar, in-room safe, blackout drapes

COLLECTION Club King

9.0 out of 10
Wonderful
(13 reviews)
  • 344 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Urban Family Suite

Urban Family Suite | 1 bedroom, minibar, in-room safe, blackout drapes

Urban Family Suite

9.4 out of 10
Exceptional
(3 reviews)
  • 538 sq ft
  • City view
  • Sleeps 4
  • 2 Twin Beds and 1 King Bed

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About this property

PARKROYAL COLLECTION Kuala Lumpur

5-star hotel in Bukit Bintang
A full-service spa, an outdoor pool, and a restaurant are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include 2 bars/lounges, a 24-hour fitness center, and a poolside bar.
PARKROYAL COLLECTION Kuala Lumpur offers 527 air-conditioned accommodations with minibars and safes. 50-inch Smart televisions come with premium digital channels.

Bathrooms include bathrobes, bidets, complimentary toiletries, and hair dryers. This Kuala Lumpur hotel provides complimentary wireless Internet access, with a speed of 50+ Mbps. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.
St Gregory Spa has 5 treatment rooms. Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. The spa is equipped with a hot tub. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.
In addition to a full-service spa, PARKROYAL COLLECTION Kuala Lumpur features an outdoor pool and a 24-hour fitness center. The hotel offers a restaurant. Guests can unwind with a drink at one of the hotel's bars, which include 2 bars/lounges and a poolside bar. Public areas are equipped with complimentary wireless Internet access.

10 meeting rooms are available. This Art Deco hotel also offers a rooftop terrace, spa services, and multilingual staff. Guests can use the outdoor pool at a partner property. Onsite parking is available (surcharge), along with a car charging station.

PARKROYAL COLLECTION Kuala Lumpur is a smoke-free property.

Buffet breakfasts are available for a surcharge and are served each morning between 6:30 AM and 10:30 AM.
Thyme All-Day Dining - Onsite restaurant. Reservations are required.
Botanist Lounge & Bar - This lobby lounge serves light fare only. Happy hour is offered. Reservations are required. Open daily.
Skye Chill - This poolside bar serves light fare only. Happy hour is offered. Open daily.
Late night fare is available from 24-hour room service.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Height restrictions apply for onsite parking
  • Covered self parking on site (MYR 2.20 per day)
  • Valet parking on site (MYR 40 per day)

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: MYR 85 for adults and MYR 42.50 for children
  • 2 bars/lounges
  • A poolside bar
  • A restaurant

Restaurants on site

  • Botanist Lounge & Bar
  • Skye Chill
  • Thyme All-Day Dining

Things to do

  • 24-hour gym
  • Full-service spa
  • Outdoor pool
  • Outdoor pool (guest access)
  • Shopping mall
  • TV in common areas

Family friendly

  • Dining table
  • In-room crib
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 10 meeting rooms

Outdoors

  • Free pool cabanas
  • Pool loungers
  • Rooftop terrace

Full-service spa

  • 5 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Spa open daily
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (43 inch wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible restaurant

More

  • Art Deco architecture
  • Ballroom
  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib

Bathroom

  • Bathrobes
  • Bidet
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 50-inch smart TV with premium digital channels

Food and drink

  • 24-hour room service
  • Dining table
  • Electric kettle
  • Minibar
  • Tea bags/instant coffee

More

  • Air conditioning
  • Connecting rooms available
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in time starts at 3:00 PM
Minimum check-in age: 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for MYR 162 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately MYR 85 for adults and MYR 42.50 for children
  • Covered self parking fee: MYR 2.20 per day
  • Valet parking fee: MYR 40 per day
  • Rollaway bed fee: MYR 162 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit

We should mention

Pool access available from 7:00 AM to 8:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
No pets and no service animals are allowed at this property
Parking height restrictions apply

Property is also known as

Kuala Lumpur Parkroyal
Parkroyal
Parkroyal Hotel
Parkroyal Hotel Kuala Lumpur
Parkroyal Kuala Lumpur
Kuala Lumpur Parkroyal Hotel
Parkroyal Kuala Lumpur Hotel Kuala Lumpur
PARKROYAL Kuala Lumpur Hotel
PARKROYAL Kuala Lumpur
PARKROYAL COLLECTION Kuala Lumpur Hotel
PARKROYAL COLLECTION Kuala Lumpur Kuala Lumpur
PARKROYAL COLLECTION Kuala Lumpur Hotel Kuala Lumpur

PARKROYAL COLLECTION Kuala Lumpur Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 453 out of 823 reviews
Rating 8 - Good. 223 out of 823 reviews
Rating 6 - Okay. 87 out of 823 reviews
Rating 4 - Poor. 39 out of 823 reviews
Rating 2 - Terrible. 21 out of 823 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Zarina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Centrally located hotel

Great hotel with nice sized rooms and at reasonable price right in the middle of the city. Quick and Easy to walk to Pavilion, Times Square, Starhill etc. Restaurants all over. Lobby is beautiful.
Stayed 6 nights in Jun 2025

10/10 Excellent

Valentina, Eltham

Liked: Cleanliness, amenities, property conditions & facilities
Park royal is amazing I have been coming here for 17 plus years Close to everything Security everywhere Cleanliness Staff are amazing The pool is spot on and the food is great My room is always clean and they have toothbrushes toothpaste shampoo conditioner body wash earbuds etc The bed is super comfortable and the pillows are to die for The tv is great so many different Chanels Everything is at your finger tips Shopping restaurants massage I mean everything Cannot ever fault this place and so affordable
Stayed 1 night in Jun 2025

4/10 Poor

Calvin Mang Yau

Traveled with family
Disliked: Property conditions & facilities
18/F having a major renovation but half of the floor is still open to public. Hammering, Drilling.. Extremely NOISY and dusty, totally unacceptable. Switched to another floor, bedside reading lamp not working, bathroom drain clogged...... kids running down the hallway...... the hotel is a disappointment.
Extremely NOISY
Stayed 3 nights in Jun 2025

10/10 Excellent

Hannah

Stayed 2 nights in Jun 2025

10/10 Excellent

Ronald

Liked: Cleanliness
Comfortable rooms in a good location.
Stayed 3 nights in Mar 2025

8/10 Good

Sium Kan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Checking in system a little slow, they need to improve their check in process. Otherwise everything else is really excellent.
Stayed 2 nights in May 2025

10/10 Excellent

Jacine

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Enjoying the Stay!

Comfortable and relax stay. Have been staying in ParkRoyal Collection KL for more than 3 times.
Stayed 2 nights in Apr 2025

10/10 Excellent

Darryl

Liked: Cleanliness, amenities, property conditions & facilities
Nice staff, good rooms with comfy beds! Dining in food was good. Super convenient location.
Stayed 1 night in May 2025

10/10 Excellent

padman

Stayed 3 nights in May 2025

10/10 Excellent

Mohammad

Stayed 3 nights in Jun 2025

8/10 Good

Seek mooi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good for work trip
Stayed 1 night in Apr 2025

8/10 Good

Brian

Liked: Cleanliness, amenities, property conditions & facilities
Great place
Stayed 3 nights in May 2025

10/10 Excellent

Conor

Stayed 2 nights in May 2025

8/10 Good

Dinh

Traveled with group
Liked: Cleanliness, property conditions & facilities
clean, good location facilities adequate, in good walking distance to explore landmarks etc..
Stayed 5 nights in May 2025

10/10 Excellent

Bassem

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you're in KL for shopping & sightseeing, this is the place to be! KLCC at your door step & a nice pool. Recently renovated so it's spotless in every way
Stayed 3 nights in May 2025

10/10 Excellent

John

Stayed 4 nights in Apr 2025

6/10 Okay

Tham Yu

Traveled with family
Liked: Cleanliness
Disliked: Amenities
It was appalling that the toilet flush was so inefficient. It could barely flush, and we had to hold the flush button for at least 5 long seconds before anything vanishes down the sewage. This is very shocking, and certainly unexpected, that a hotel of such standard and quality would allow this kind of flush power? And then the bathroom door has a nail sticking out -- initially, we thought it was unfinished carpentry or repair work, but it turned out that one of the metallic hooks were not replaced, leaving a bare nail sticking out. How can we possibly hang our clothes or towel inside the bathroom? Shall we have more thoughtful and meticulous maintenance of facilities, please? We are in Kuala Lumpur for the weekend, celebrating Mother's Day. Without a doubt, this is quite disappointing. My mother, in her 70s, has scoliosis, and cannot walk with ease. The staff did not even notice her to open the doors for her at the main entrance -- we were making our way to the main lobby outside to wait for our Grab ride's arrival. The staff were just standing around, or worse, physically absent, so my mum had to struggle with the rather heavy doors. Can we please have a higher expectation of what service ought to be -- this is a highly-rated accommodation, I believe? Finally, there were some brown spots / stains on my bed duvet / cover. We requested for housekeeping and we are rewarded with dirty bed duvey / cover. The irony!
Stayed 3 nights in May 2025

10/10 Excellent

Robert

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel in a great location.
Stayed 2 nights in May 2025

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Short weekend getaway with friends

Hotel was well situated in Bukit Bintan area near shopping and restaurants. Able to walk to nearby shopping Centers and the night eating areas. Hotel was fantastic with a great bar for winding down in the evening and the facilities were well maintained.
Stayed 3 nights in Apr 2025

2/10 Terrible

GAY

Traveled with family and small children
Disliked: Staff & service
Hotel checkinstaff very poor attitude and not attentive atall. She does not want to Expedia confirmation number but demand full document. I told her right upon checkinthat my booking made under Roy Gay but she just check my passport without Roy demand document instead
Stayed 3 nights in May 2025

10/10 Excellent

Chuen

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place. Can’t beat the location. Clean and friendly
Stayed 4 nights in Apr 2025

2/10 Terrible

John

Stayed 2 nights in Apr 2025

6/10 Okay

Rebecca Nicole

Disliked: Amenities
I booked for 6 nights, and after the first night I had to book a flight home urgently. The hotel was not willing to refund any of the 5 nights accomodation whatsoever. I have emailed them twice since coming home and no one has bothered to acknowledge my email. The concierge overprice you for taxi, quoted me 200 RM to the airport, I found a different taxi myself for 75 RM. Upon arrival to this hotel, the line at reception was huge. I waited approximately 40 minutes just to check in. The room was average, stains on the couch and the coffee table wasn’t cleaned at all. This is definitely not a five star hotel
Stayed 6 nights in Apr 2025

4/10 Poor

Nancy

Traveled with partner
Liked: Amenities
Disliked: Cleanliness, staff & service
The bathroom was disgusting. Shower had mold and grime. It was evident that it wasn’t cleaned or properly maintained. Shower did not properly drain.
Stayed 3 nights in Apr 2025

10/10 Excellent

joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice
Stayed 4 nights in Apr 2025