See all properties

Mandarin Oriental, Kuala Lumpur

5.0 star property

Choose dates to view prices

Photo gallery for Mandarin Oriental, Kuala Lumpur

Outdoor pool, pool umbrellas, sun loungers
Creator video
3 bars/lounges, cocktail bar
3 bars/lounges, cocktail bar
Royal Suite King Bed | 1 bedroom, premium bedding, down comforters, minibar

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Bar
  • Hot Tub
  • Pool
  • Parking included
  • Parking available

Explore the area

View in a map
Kuala Lumpur City Centre, Kuala Lumpur, 50088
  • Petronas Twin Towers
    ‪3 min walk‬
  • Pavilion Kuala Lumpur
    ‪10 min walk‬
  • Kuala Lumpur Tower
    ‪14 min walk‬
  • Kuala Lumpur (KUL-Kuala Lumpur Intl.)
    ‪51 min drive‬

Room options

View all photos for Club Room, 1 King Bed, Park View (Executive)

Separate tub and shower, deep soaking tub, eco-friendly toiletries

Club Room, 1 King Bed, Park View (Executive)

9.0 out of 10
Wonderful
(4 reviews)
  • 517 sq ft
  • Park view
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Room, Park View

Separate tub and shower, deep soaking tub, eco-friendly toiletries

Executive Room, Park View

  • 517 sq ft
  • Park view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Room, 2 Twin Beds (Twin Towers View)

1 bedroom, premium bedding, down comforters, minibar

Club Room, 2 Twin Beds (Twin Towers View)

8.8 out of 10
Excellent
(3 reviews)
  • 431 sq ft
  • City view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Deluxe City View Room Twin

Separate tub and shower, deep soaking tub, eco-friendly toiletries

Deluxe City View Room Twin

8.4 out of 10
Very good
(16 reviews)
  • 431 sq ft
  • City view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Royal Suite King Bed

Royal Suite King Bed | 1 bedroom, premium bedding, down comforters, minibar

Royal Suite King Bed

  • 440 sq ft
  • 1 bedroom
  • Park view
  • Sleeps 5
  • 1 King Bed and 1 Twin Bed

View all photos for Executive Apartment, 3 Bedrooms (King Bed, Twin Beds)

Separate tub and shower, deep soaking tub, eco-friendly toiletries

Executive Apartment, 3 Bedrooms (King Bed, Twin Beds)

  • 1636 sq ft
  • 3 bedrooms
  • City view
  • Sleeps 7
  • 2 Twin Beds and 1 King Bed

View all photos for Deluxe City View Room King

Separate tub and shower, deep soaking tub, eco-friendly toiletries

Deluxe City View Room King

9.4 out of 10
Exceptional
(65 reviews)
  • 431 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Deluxe, Room, 2 Twin Beds, City View

Separate tub and shower, deep soaking tub, eco-friendly toiletries

Club Deluxe, Room, 2 Twin Beds, City View

8.0 out of 10
Very good
(5 reviews)
  • 431 sq ft
  • City view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Presidential Suite, Multiple Beds

Presidential Suite, Multiple Beds | 1 bedroom, premium bedding, down comforters, minibar

Presidential Suite, Multiple Beds

  • 3444 sq ft
  • 2 bedrooms
  • Park view
  • Sleeps 5
  • 2 King Beds

View all photos for Mandarin, Room, 1 King Bed

Separate tub and shower, deep soaking tub, eco-friendly toiletries

Mandarin, Room, 1 King Bed

  • 883 sq ft
  • 1 bedroom
  • Park view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 2 Bedrooms (Twin Towers Suite King)

1 bedroom, premium bedding, down comforters, minibar

Suite, 2 Bedrooms (Twin Towers Suite King)

  • 1313 sq ft
  • 2 bedrooms
  • City view
  • Sleeps 5
  • 2 King Beds

View all photos for Suite, 2 Bedrooms (Park Suite King)

Separate tub and shower, deep soaking tub, eco-friendly toiletries

Suite, 2 Bedrooms (Park Suite King)

  • 1313 sq ft
  • 2 bedrooms
  • Park view
  • Sleeps 5
  • 2 King Beds

View all photos for Suite, 1 King Bed (Park)

Separate tub and shower, deep soaking tub, eco-friendly toiletries

Suite, 1 King Bed (Park)

10.0 out of 10
Exceptional
(2 reviews)
  • 883 sq ft
  • 1 bedroom
  • Park view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Suite, 1 King Bed

Club Suite, 1 King Bed | 1 bedroom, premium bedding, down comforters, minibar

Club Suite, 1 King Bed

  • 1776 sq ft
  • 1 bedroom
  • Park view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Park View Room King

Separate tub and shower, deep soaking tub, eco-friendly toiletries

Club Park View Room King

  • 431 sq ft
  • Park view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Park View Room King

Separate tub and shower, deep soaking tub, eco-friendly toiletries

Deluxe Park View Room King

9.8 out of 10
Exceptional
(14 reviews)
  • 431 sq ft
  • Park view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Room, 1 King Bed (Twin Towers View)

1 bedroom, premium bedding, down comforters, minibar

Club Room, 1 King Bed (Twin Towers View)

9.4 out of 10
Exceptional
(8 reviews)
  • 431 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Twin Towers View Room King

1 bedroom, premium bedding, down comforters, minibar

Twin Towers View Room King

9.8 out of 10
Exceptional
(27 reviews)
  • 431 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Apartment, 2 Bedrooms (Premium, King Bed, Twin Beds)

Separate tub and shower, deep soaking tub, eco-friendly toiletries

Executive Apartment, 2 Bedrooms (Premium, King Bed, Twin Beds)

  • 1399 sq ft
  • City view
  • Sleeps 5
  • 2 Twin Beds and 1 King Bed

View all photos for Executive Apartment, 2 Bedrooms (King Bed, Twin Beds)

Separate tub and shower, deep soaking tub, eco-friendly toiletries

Executive Apartment, 2 Bedrooms (King Bed, Twin Beds)

8.8 out of 10
Excellent
(3 reviews)
  • 1399 sq ft
  • City view
  • Sleeps 5
  • 1 King Bed and 2 Twin Beds

View all photos for Room, Multiple Beds, Connecting Rooms, Park View (King Twin Bed)

1 bedroom, premium bedding, down comforters, minibar

Room, Multiple Beds, Connecting Rooms, Park View (King Twin Bed)

  • 1313 sq ft
  • Park view
  • Sleeps 5
  • 1 King Bed and 2 Twin Beds

View all photos for Club Deluxe, Room, 1 King Bed, City View

Separate tub and shower, deep soaking tub, eco-friendly toiletries

Club Deluxe, Room, 1 King Bed, City View

8.4 out of 10
Very good
(5 reviews)
  • 431 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Park View Room Twin

1 bedroom, premium bedding, down comforters, minibar

Deluxe Park View Room Twin

8.8 out of 10
Excellent
(6 reviews)
  • 431 sq ft
  • Park view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Room, Connecting Rooms, Park View (King Bed)

Separate tub and shower, deep soaking tub, eco-friendly toiletries

Room, Connecting Rooms, Park View (King Bed)

  • 1313 sq ft
  • Park view
  • Sleeps 5
  • 2 King Beds

View all photos for Room, Connecting Rooms (Twin Towers View, King Bed)

Room, Connecting Rooms (Twin Towers View, King Bed) | Exterior

Room, Connecting Rooms (Twin Towers View, King Bed)

  • 1313 sq ft
  • City view
  • Sleeps 5
  • 2 King Beds

View all photos for Twin Room (Twin Towers View)

1 bedroom, premium bedding, down comforters, minibar

Twin Room (Twin Towers View)

8.6 out of 10
Excellent
(11 reviews)
  • 431 sq ft
  • City view
  • Sleeps 3
  • 2 Twin Beds

Similar properties

3 restaurants, breakfast, lunch, dinner served; Malaysian cuisine

Grand Hyatt Kuala Lumpur

  • Pool
  • Spa
  • Kids pool
  • Parking included
4.7 out of 5, Exceptional, 1,001 reviews
Grand Hyatt Kuala Lumpur

About this property

Mandarin Oriental, Kuala Lumpur

5-star hotel in Kuala Lumpur City Centre
Along with 4 restaurants, this hotel has a full-service spa and an outdoor pool. Free WiFi in public areas and free self parking are also provided. Other amenities include 3 bars/lounges, a fitness center, and a poolside bar.
Mandarin Oriental, Kuala Lumpur offers 629 air-conditioned accommodations with minibars and espresso makers. Accommodations offer separate sitting areas. Beds feature down comforters and premium bedding. A pillow menu is available. 49-inch flat-screen televisions come with premium satellite channels. Bathrooms include separate bathtubs and showers with deep soaking bathtubs, bathrobes, slippers, and bidets.

This Kuala Lumpur hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. In-room massages and hypo-allergenic bedding can be requested. A nightly turndown service is provided and housekeeping is offered daily.

An outdoor pool, a children's pool, and a hot tub are on site. Other recreational amenities include outdoor tennis courts, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 6 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, facials, and body wraps. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is equipped with a sauna and a steam room.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

In addition to a full-service spa, Mandarin Oriental, Kuala Lumpur features outdoor tennis courts and an outdoor pool. Dining is available at one of the hotel's 4 restaurants and guests can grab coffee at the coffee shop/café. The property also has a snack bar/deli. Guests can unwind with a drink at one of the hotel's bars, which include 3 bars/lounges and a poolside bar. Public areas are equipped with complimentary wireless Internet access.

This 5-star property offers access to a business center, meeting rooms, and limo/town car service. This luxury hotel also offers a children's pool, a hot tub, and a fitness center. For a surcharge, an airport shuttle (available 24 hours) is offered to guests. Limited onsite parking is offered on a first-come, first-served basis (surcharge), and a car charging station is available.

Mandarin Oriental, Kuala Lumpur has designated areas for smoking.

Buffet breakfasts are available for a surcharge and are served each morning between 6:30 AM and 10:30 AM.
Mosaic - This restaurant specializes in international cuisine and serves breakfast, brunch, lunch, and dinner.
MO Bar - Onsite cocktail bar. Open daily.
Mandarin Grill - This restaurant serves lunch and dinner. Open daily.
Aqua Restaurant & Grill - This poolside restaurant serves lunch, dinner, and light fare. Guests can enjoy alfresco dining (weather permitting). Open daily.
Lai Po Heen - This restaurant serves brunch, lunch, and dinner. Open daily.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • 24-hour roundtrip airport shuttle at scheduled times and on request for a surcharge
  • Limo/town car service
  • Free secured self parking on site
  • Secured valet parking on site (MYR 40 per day)
  • Limited onsite parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: MYR 98 for adults and MYR 58.80 for children
  • 3 bars/lounges
  • 4 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Aqua Restaurant & Grill
  • Lai Po Heen
  • Mandarin Grill
  • MO Bar
  • Mosaic

Things to do

  • 2 outdoor tennis courts
  • Children's pool
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Gym
  • Hot tub
  • Outdoor pool
  • Pilates classes
  • Sauna
  • Steam room
  • Yoga classes

Family friendly

  • Children's pool
  • Free children's club
  • In-room crib
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business center
  • Conference space
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Garden
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 6 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • In-room massages
  • Manicures/pedicures
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 30 floors
  • Ballroom
  • Banquet hall
  • Designated smoking areas
  • Eco-friendly cleaning products used

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free crib
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Bidet
  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 49-inch flat-screen TV with premium cable/satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Espresso maker
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Composting
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Electrical adapters
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Reusable coffee/tea filters
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Please note that any special requests must be confirmed by contacting the hotel in advance.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for MYR 113.4 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately MYR 98 for adults and MYR 58.80 for children
  • Airport shuttle fee: MYR 424 per vehicle (one-way, maximum occupancy 3)
  • Secured valet parking fee: MYR 40 per day
  • Rollaway bed fee: MYR 113.4 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property uses eco-friendly cleaning products
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
This property enforces a strict dress code in the club lounge. Shorts, tank tops, and slippers are not permitted.

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
Guests under 16 years old are not allowed in the spa

Property is also known as

Kuala Lumpur Mandarin Oriental
Mandarin Oriental Hotel Kuala Lumpur
Mandarin Oriental Kuala Lumpur
Mandarin Kuala Lumpur
Mandarin Oriental, Kuala Lumpur Hotel Kuala Lumpur
Mandarin Oriental Kuala Lumpur Hotel
Mandarin Oriental Kuala Lumpur
Mandarin Oriental, Kuala Lumpur Hotel
Mandarin Oriental, Kuala Lumpur Kuala Lumpur
Mandarin Oriental, Kuala Lumpur Hotel Kuala Lumpur

Mandarin Oriental, Kuala Lumpur Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 786 out of 1003 reviews
Rating 8 - Good. 149 out of 1003 reviews
Rating 6 - Okay. 37 out of 1003 reviews
Rating 4 - Poor. 17 out of 1003 reviews
Rating 2 - Terrible. 14 out of 1003 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Daniel

Stayed 5 nights in May 2025

10/10 Excellent

Stella

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The service from the staff was excellent especially the concierge Aaron. Everyone was very helpful at all times.
Stayed 4 nights in May 2025

10/10 Excellent

Sean

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was an amazing hotel, clean, friendly & helpful staff to make us feel at home. And so are the restaurants staff.
Stayed 1 night in May 2025

10/10 Excellent

Jay

Stayed 2 nights in May 2025

10/10 Excellent

Khairun, Hornchurch

Stayed 2 nights in May 2025

10/10 Excellent

Andrew, Claremont

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was quiet with an exceptional view, the dining options were spot on, the pool area made our late departure a dream and the proximity to the KLCC park and adjacent shopping made for a perfect one night and a day stay.
Stayed 1 night in May 2025

10/10 Excellent

Juan C parra

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Everything about this hotel is spectacular, more than recommended
Stayed 3 nights in May 2025

10/10 Excellent

Philip

Liked: Cleanliness, amenities, property conditions & facilities
Everything. Service. Food. Amenities, were all wonderful.
Stayed 11 nights in May 2025

10/10 Excellent

Ammran

Stayed 3 nights in May 2025

10/10 Excellent

Eugenia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All good
Stayed 5 nights in May 2025

10/10 Excellent

Zari, Weston

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 2 nights in May 2025

10/10 Excellent

Timothy

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location. Excellent staff & luxurious property.
Stayed 2 nights in May 2025

8/10 Good

John Felipe

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
A/A no working as well. The room temperature was not good.
Stayed 3 nights in May 2025

10/10 Excellent

Bina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an extremely nice hotel in a very good location. I enjoyed it so much that I extended my stay by two days. The staff are incredibly attentive and go out of their way to ensure a great experience. Highly recommended!
Stayed 2 nights in May 2025

10/10 Excellent

UMBREEN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is perfect, and the staff go out of their way to accommodate you. We did experience a few issues with housekeeping, but they were resolved very quickly. Overall, a great stay
Stayed 9 nights in May 2025

10/10 Excellent

Ryonah

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I can’t say enough good things about our experience at Mandarin Oriental KL. I was traveling with my very chatty 8-year-old son and every single staff member we interacted with was incredibly friendly, patient, and kind. They made both of us feel completely at home and welcomed from the moment we arrived. The location is unbeatable, right next to Suria KLCC and the iconic Petronas Twin Towers. The view from our room was stunning, especially at night when the towers lit up. The food was fantastic, and the overall atmosphere was calm, elegant, and very family-friendly. Thank you so much to everyone at the Mandarin Oriental for making this trip so special. You created a beautiful memory for my son and me. We’d absolutely stay here again if we return to Kuala Lumpur! 감사했어요! ありがとうございました！
Stayed 2 nights in May 2025

8/10 Good

Vandana

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel :-)

The hotel is lovely and the location is great. You have the Petronas towers walking distance away as you walk through a shopping mall just next door! There’s also a food court in the mall with such a variety of foods. I would definitely recommend. This hotel.
Stayed 4 nights in Apr 2025

10/10 Excellent

Jason

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is absolutely gorgeous with breathtaking views of the Petronas Twin Towers and downtown Kuala Lumpur. The staff is extrordinarily professional and friendly. We will definitely be staying here again and highly recommend!!
Stayed 2 nights in Apr 2025

10/10 Excellent

Frances, FPO

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Elegant design and decor hotel. Many options to dine in. Perfect location. All hotel employees were very kind, very helpful people. We want to go back.
Stayed 3 nights in Apr 2025

10/10 Excellent

Bernadette

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An excellent hotel in a great location. The staff were welcoming and helpful. The bar on 57 had fantastic views of the city and the Petronas Towers. Enjoyed our stay.
Stayed 2 nights in Apr 2025

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was not only a beautiful design with much attention to detail being paid to not only the aesthetics, but also the practicality of all areas. I do not have any accessibility requirements however it was nice to see that this was also considered in the design. The staff...well, they were also excellent. Very friendly, always greeting you and nothing was ever any trouble (but they had thought of everything anyway). I only had breakfast at the hotel but this was also excellent (variety and quality), with everything you could possibly want to eat! I really enjoyed my stay and I hope to go again one day.
Stayed 2 nights in May 2025

10/10 Excellent

Kyu Jin

Stayed 4 nights in Apr 2025

4/10 Poor

Aleksandr, Porter Ranch

Traveled with family and small children, Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Disappointing Stay – Not Worth the Price Rooms are extremely outdated with worn-out furniture—definitely not what you’d expect at this price point. When we checked in, housekeeping had left someone else’s sock in the room. Even worse, the shower water was brown during half of our stay, and the only response from reception was to “wait.” No heads-up that breakfast wasn’t included—just an unexpected charge at checkout. After all this, I requested a simple 2-hour late checkout and was denied—only given 30 minutes—forcing us to walk around with our infant in 90°F heat. I’m done with this place and won’t be returning.
Stayed 3 nights in Nov 2024

10/10 Excellent

david

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Grand hotel good location

Good location and five star service throughput, this is a classy establishment and has a grand style. Location and facilities are good, great shopping and dining options available and close to Petronas towers however a tour would require booking in advance before your stay. The rooms are starting to look a little dated however all adds to the charm.
Stayed 3 nights in Apr 2025

10/10 Excellent

Jesper

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025