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Hotel Maya Kuala Lumpur City Center

5.0 star property

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Photo gallery for Hotel Maya Kuala Lumpur City Center

Indoor pool, sun loungers
Daily local cuisine breakfast (MYR 58 per person)
Bar (on property)
Exterior
Poolside bar

Reviews

7.6 out of 10
Good

Popular amenities

  • Bar
  • Pool
  • Parking included
  • 24/7 front desk
  • Laundry

Explore the area

Map
138, Jalan Ampang, Kuala Lumpur, 50450
  • Petronas Twin Towers
    ‪3 min walk‬
  • KLCC Park
    ‪7 min walk‬
  • Pavilion Kuala Lumpur
    ‪14 min walk‬
  • Kuala Lumpur (KUL-Kuala Lumpur Intl.)
    ‪51 min drive‬

Room options

View all photos for Grand Premier Room

City view

Grand Premier Room

  • 721 sq ft
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room

Deluxe Room | 1 bedroom, premium bedding, memory foam beds, in-room safe

Deluxe Room

  • 366 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Heritage Room

Heritage Room | 1 bedroom, premium bedding, memory foam beds, in-room safe

Heritage Room

  • 366 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Premier Room

Extra beds

Premier Room

  • 484 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

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About this property

Hotel Maya Kuala Lumpur City Center

5-star hotel in Golden Triangle
This hotel features 2 restaurants, an indoor pool, and a fitness center. Free WiFi in public areas and free self parking are also provided. Additionally, a bar/lounge, a steam room, and a 24-hour business center are onsite. Change of towels is available on request.
Hotel Maya Kuala Lumpur City Center offers 284 air-conditioned accommodations with safes and complimentary bottled water. Memory foam beds feature premium bedding. Cable television is provided. Bathrooms include bathrobes, slippers, bidets, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include hair dryers and irons/ironing boards. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool, a steam room, and a fitness center.

Children under 12 years old are not allowed in the swimming pool without adult supervision. Guests under 18 years old are not allowed in the fitness facility.

The recreational activities listed below are available either on site or nearby; fees may apply.

In addition to an indoor pool, Hotel Maya Kuala Lumpur City Center provides a steam room and a fitness center. Dining is available at one of the hotel's 2 restaurants and guests can grab coffee at the coffee shop/café. A bar/lounge is on site where guests can unwind with a drink. Public areas are equipped with complimentary wireless Internet access.

This 5-star property offers access to a 24-hour business center and 6 meeting rooms. This luxury hotel also offers multilingual staff, tour/ticket assistance, and concierge services. For a surcharge, an airport shuttle (available 24 hours) is offered to guests. Complimentary covered self parking is available on site. A total renovation of this property was completed in March 2020.

Hotel Maya Kuala Lumpur City Center has designated areas for smoking.

Local cuisine breakfasts are available for a surcharge and are served each morning between 6:30 AM and 10:30 AM.
Maya Brasserie - This restaurant specializes in local and international cuisine and serves breakfast, lunch, and dinner. Reservations are required.
La Bodega - This bistro specializes in local and international cuisine and serves brunch, lunch, dinner, and light fare. Guests can enjoy drinks at the bar. Happy hour is offered. Reservations are required. Open daily.

Languages

Chinese (Mandarin), English, Indonesian, Malay

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free secured, covered self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily local cuisine breakfast available 6:30 AM to 10:30 AM for a fee: MYR 58 for adults and MYR 29 for children
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • Couples/private dining

Restaurants on site

  • La Bodega
  • Maya Brasserie

Things to do

  • Gym
  • Indoor pool
  • Steam room
  • TV in common areas

Family friendly

  • In-room crib
  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business center
  • 6 meeting rooms

Outdoors

  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Handrails in hallways
  • Handrails in stairways
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchairs on site

More

  • 22 floors
  • Ballroom
  • Banquet hall
  • Built in 2005
  • Designated smoking areas (fines apply)
  • Reception hall
  • Renovated entire property - March 2020

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Memory foam mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 40-inch TV with cable channels

Food and drink

  • Electric kettle
  • Free bottled water
  • Tea bags/instant coffee

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 3 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for MYR 100.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: MYR 200 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for local cuisine breakfast: approximately MYR 58 for adults and MYR 29 for children
  • Airport shuttle fee: MYR 191.00 per vehicle (one-way, maximum occupancy 4)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: MYR 100.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Long-term renters welcome
Safety features at this property include a smoke detector

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
Parking height restrictions apply
Guests under 18 years old are not allowed in the fitness facility, and guests under 12 years old are only allowed in the swimming pool with adult supervision

Property is also known as

Hotel Maya Kuala Lumpur
Kuala Lumpur Hotel Maya
Kuala Lumpur Maya Hotel
Maya Hotel Kuala Lumpur
Maya Kuala Lumpur
Maya Kuala Lumpur Hotel
Hotel Maya Kuala Lumpur
Maya Kuala Lumpur City Center
Hotel Maya Kuala Lumpur City Center Hotel
Hotel Maya Kuala Lumpur City Center Kuala Lumpur
Hotel Maya Kuala Lumpur City Center Hotel Kuala Lumpur

Hotel Maya Kuala Lumpur City Center Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 326 out of 1000 reviews
Rating 8 - Good. 346 out of 1000 reviews
Rating 6 - Okay. 182 out of 1000 reviews
Rating 4 - Poor. 82 out of 1000 reviews
Rating 2 - Terrible. 64 out of 1000 reviews

7.6/10

Cleanliness

8.0/10

Staff & service

7.6/10

Amenities

7.0/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Dennis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Location, Location, Location

Location, location, location. Close to KLCC/Petronas Twin Towers
Stayed 2 nights in Mar 2025

10/10 Excellent

Ganesh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was an Amazing stay
Stayed 1 night in Feb 2025

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort

Adequate Hotel

Hotel is hard to find, not signed very well and lobby is on the 2nd floor of the building. Staff at check in did not tell us everything, we had to figure it out. Pool is on the 3rd floor (which is designated for Muslims) which made us feel uncomfortable. Breakfast was amazing!! Check in staff was okay but not helpful and hard to understand, but other staff were friendly. Beds in the rooms are rock hard and uncomfortable.
Stayed 2 nights in Feb 2025

10/10 Excellent

Ray

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My room had a view of the Twin Towers as they was just 150 metres away. The room was ideal. Traffic noise should be considered as this could be a problem for some. Check-in staff were excellent and very helpful.
Stayed 1 night in Feb 2025

4/10 Poor

Jesse

Business traveler
Liked: Staff & service
Disliked: Property conditions & facilities

Need to be de-stared

The facility is run down with damage to walls and floors and furniture. Bathroom facets and tile leak. For a high star facility this should not have been the case. When I arrived the shower water was luke warm. Once I mentioned the issue they were great and fixed it. The walls and room decor were broken cracked or poorly repaired. Room 1509 was not good for the rating of the hotel.
Stayed 3 nights in Feb 2025

10/10 Excellent

Lachlan

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well located hotel with easy access to monorail and walking distance to Petronus Towers and Hard Rock Cafe as well as others
Stayed 7 nights in Feb 2025

8/10 Good

Bo

Liked: Cleanliness, staff & service, property conditions & facilities

Ok hotel, expensive but great location.

Crazy to have the reception on first floor. the big restaurant on ground floor was boring and not interesting. The small cafe/bar on 12th floor was great, loved the food,- and not to forget the incredible view.But way to loud music. Don´t book a taxi at the reception,- far too expensive. Nice room, big and very clean. Even though we stayed at 18th floor there still was noice from the street during the night.
Stayed 2 nights in Feb 2025

10/10 Excellent

Guramanbir

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing location, friendly staff and clean rooms
Stayed 3 nights in Feb 2025

2/10 Terrible

gilles

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

A huge mistake

What can I say ?? The worse hotel I have staid from the last 10 years!! Room : very noisy , very old fashion, no decoration, bad feeling. coming back from restaurant, very bad painting smell apears ! need to change room. I definitvely dont' recommend this hotel
Stayed 1 night in Feb 2025

4/10 Poor

CLAUDIO

Traveled with family
Disliked: Cleanliness, property conditions & facilities

Renovation needed now!

I have stayed many times in this hotel before-covid and so I decided to stay here again for few nights. I was disappointed to realize that nothing has been done to even maintain the hotel well and instead, I ended up regretting to stay here... Negatives: the room we stayed in (best on the list by the way) is dated and patched up badly in everything... old and chipped furniture, old carpets, walls scratched and badly repainted over, broken blinds and many more bad details... Moreover, the windows are not sound-proof so you literally hear everything that goes on on the outside of the hotel; The common areas and all facilities in general are very old style, not too clean and beyond dated; very poor quality breakfast with boring, badly presented food selection and low quality standards. Positives: the staff (especially maintenance) tried their best to compensate all hotel's faults and mis-working things but in the end it was not good enough. Not recommended unless the management decides to undergo a serious renovation plan.
Stayed 3 nights in Jan 2025

8/10 Good

Neville

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Close to Petronas Towers

Very good modern hotel, well located, close 5o Petronas Towers
Stayed 3 nights in Dec 2024

2/10 Terrible

Jianbin

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is great as it is so close to Twins towers.But is is not clean. The sheet was dirty when we checked in. Also there is a huge hollow open space inside the hotel. The open space is not enclosed, not air conditioned, Birds nestled there. You can see lots birds poo in the open corridor. No body cleaned them. Not healthful.
Stayed 4 nights in Dec 2024

10/10 Excellent

Julie

Traveled with partner
Liked: Amenities
Room was really spacious with chaise long, bath and shower in room, lobby was big with lots of facilities. Staff helpful and friendly. Great location near Petronas towers
Stayed 1 night in Dec 2024

8/10 Good

Shahridan

Stayed 3 nights in Dec 2024

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location of this hotel could not be more suitable. So many restaurants and shopping close by, many are walkable which is not always the case in Kuala Lumpur. Is 45 to 1.5 hour from airport depending on traffic. Rooms are much nicer than price would indicate. Great value.
Stayed 3 nights in Dec 2024

6/10 Okay

Mathew

Stayed 3 nights in Dec 2024

4/10 Poor

JASWINDER

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Daryll

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Accommodating reception
Stayed 1 night in Dec 2024

10/10 Excellent

Darren

Business traveler
Liked: Property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

4/10 Poor

Shaik Khaja

Business traveler
Liked: Cleanliness

Unpleasant experience

in the night two times somebody knocked my door one at 1230 am and another around 0115am. Knocked and press bell. When i called to reception, they said CCTV shows no one. What this means for me, you can guess. But I am not happy they didnt do investigation well enough to conclude the unconcluded one.
Stayed 1 night in Dec 2024

8/10 Good

Nigel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2024

8/10 Good

Benny

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel except the elevator doors only open for 2 seconds. You have to be ready and jump in fast or they will close. There are 4 elevators, if you wait by the wrong one you’ll miss it. Also no plug ins near the bed.
Stayed 5 nights in Nov 2024

2/10 Terrible

EUMBER

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
Tó much noise
Stayed 3 nights in Nov 2024

10/10 Excellent

Jose

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente ubicación.
Stayed 2 nights in Nov 2024

10/10 Excellent

Vu

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
friendly staff especially Allan excellent customer service
Stayed 10 nights in Nov 2024