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PURO Krakow Stare Miasto

4.0 star property

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Photo gallery for PURO Krakow Stare Miasto

Restaurant
1 bedroom, hypo-allergenic bedding, down comforters, in-room safe
Exterior
49-inch LCD TV with satellite channels, TV, tablet
Lobby sitting area

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Bar
  • Room service
  • Parking available
  • 24/7 front desk
  • Housekeeping

Explore the area

Map
ul. Ogrodowa 10, Kraków, Lesser Poland, 31-155
  • Galeria Krakówska
    ‪2 min walk‬
  • Royal Road
    ‪2 min walk‬
  • Main Market Square
    ‪12 min walk‬
  • Kraków (KRK-John Paul II - Balice)
    ‪26 min drive‬

Room options

View all photos for Superior Twin Room

1 bedroom, hypo-allergenic bedding, down comforters, in-room safe

Superior Twin Room

  • 213 sq ft
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe Double Room

1 bedroom, hypo-allergenic bedding, down comforters, in-room safe

Deluxe Double Room

  • 248 sq ft
  • City view
  • Sleeps 3
  • 1 Double Bed

View all photos for Classic Double Room

1 bedroom, hypo-allergenic bedding, down comforters, in-room safe

Classic Double Room

  • 194 sq ft
  • Sleeps 3
  • 1 Double Bed

View all photos for Classic Twin Room

1 bedroom, hypo-allergenic bedding, down comforters, in-room safe

Classic Twin Room

  • 194 sq ft
  • Sleeps 3
  • 2 Twin Beds

View all photos for Superior Double Room

1 bedroom, hypo-allergenic bedding, down comforters, in-room safe

Superior Double Room

  • 215 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite

1 bedroom, hypo-allergenic bedding, down comforters, in-room safe

Suite

  • 323 sq ft
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Classic Single Room

Classic Single Room | 1 bedroom, hypo-allergenic bedding, down comforters, in-room safe

Classic Single Room

  • 172 sq ft
  • Sleeps 1
  • 1 Large Twin Bed

Similar properties

Exterior

Mercure Krakow Stare Miasto (Old Town)

  • Pet friendly
  • Free WiFi
  • Restaurant
  • Air conditioning
4.8 out of 5, Exceptional, (972)
The price is $234
per night
$253 total
includes taxes & fees
May 9 - May 10
Mercure Krakow Stare Miasto (Old Town)

About this property

PURO Krakow Stare Miasto

4-star hotel in Kraków City Centre
A restaurant, a bar/lounge, and a 24-hour business center are available at this smoke-free hotel. WiFi in public areas is free. Additionally, a coffee shop/cafe, self parking, and conference space are onsite.
PURO Krakow Stare Miasto offers 138 accommodations with tablet computers and laptop-compatible safes. Beds feature down comforters. A pillow menu is available. 49-inch LCD televisions come with premium satellite channels. Bathrooms include designer toiletries, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; local, long-distance, and international calls are all complimentary (restrictions may apply). Additionally, rooms include complimentary bottled water and blackout drapes/curtains. In-room massages and hypo-allergenic bedding can be requested. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the hotel include complimentary bicycles.
The hotel offers a restaurant and a coffee shop/cafe. A bar/lounge is on site where guests can unwind with a drink. This 4-star property offers access to a 24-hour business center and a meeting room.

Wired and wireless Internet access is complimentary. Event facilities measuring 420 square feet (39 square meters) include conference space. This business-friendly hotel also offers a terrace, multilingual staff, and tour/ticket assistance. For a surcharge, an airport shuttle (available 24 hours) is offered to guests. Limited onsite parking is available on a first-come, first-served basis (surcharge). A total renovation of this property was completed in October 2020.

PURO Krakow Stare Miasto is a smoke-free property.

Buffet breakfasts are available for a surcharge on weekdays between 6:30 AM and 10:30 AM and on weekends between 7:00 AM and 11:00 AM.
PURO Krakow Stare Miasto has a restaurant on site.
Room service (during limited hours) is available.

Languages

English, Polish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Height restrictions apply for onsite parking
  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Self parking on site (PLN 120 per day)
  • Limited onsite parking
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:30 AM on weekdays and 7:00 AM to 11:00 AM on weekends; PLN 80 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Things to do

  • Bicycle storage
  • Free bicycle rentals
  • TV in common areas

Family friendly

  • Separate bedroom
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Turndown service

Business services

  • 24-hour business center
  • 420 square feet of conference space
  • Meeting room

Outdoors

  • Terrace

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator
  • Handrails in stairways
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 1 building
  • 6 floors
  • At least 80% lighting from LEDs
  • Biodegradable coffee stirrers available
  • Built in 2013
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Living plant wall
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic soft drink bottles
  • No plastic water bottles
  • Renovated entire property - October 2020
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Hypo-allergenic bedding
  • Pillow menu

Bathroom

  • Designer toiletries
  • Hair dryer
  • Heated bathroom floor
  • Private bathroom
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 49-inch LCD TV with premium satellite channels
  • Tablet computer

Food and drink

  • Free bottled water
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free international calls
  • Free local calls
  • Free long-distance calls
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 5:30 AM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets stay free
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are available for PLN 100.0 per night

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately PLN 80 per person
  • Airport shuttle fee: PLN 140 per vehicle (one-way, maximum occupancy 3)
  • Self parking fee: PLN 120 per day
  • Rollaway bed fee: PLN 100.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a smoke detector, a security system, and window guards

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply

Property is also known as

Hotel PURO
Hotel PURO Krakow
Krakow PURO
Krakow PURO Hotel
PURO Hotel
PURO Hotel Krakow
PURO Krakow
PURO Krakow Hotel
PURO Krakow Stare Miasto Hotel
PURO Stare Miasto Hotel
PURO Stare Miasto
PURO Krakow Stare Miasto Hotel
PURO Krakow Stare Miasto Kraków
PURO Krakow Stare Miasto Hotel Kraków

PURO Krakow Stare Miasto Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 691 out of 1001 reviews
Rating 8 - Good. 261 out of 1001 reviews
Rating 6 - Okay. 38 out of 1001 reviews
Rating 4 - Poor. 8 out of 1001 reviews
Rating 2 - Terrible. 3 out of 1001 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Amna

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like how each room has a tablet which can be used to control lighting, temperature, television, etc. Breakfast is an extra charge but there is a wide selection of food and I would say its well worth the price. The staff was also very helpful. The only thing that didn't work for us was the phone and we were unable to dial local numbers even though the hotel staff told us that it ahould work - this issue was not resolved during our stay.
Stayed 3 nights in Jan 2025

10/10 Excellent

Reuben

Stayed 2 nights in Jan 2025

8/10 Good

Agata

Liked: Cleanliness, staff & service
Breakfast was not the best, few items didnt look too fresh.
Stayed 1 night in Jan 2025

10/10 Excellent

Ben

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel, great bar at the bottom, slightly loud with the train but doesn’t run overnight
Stayed 3 nights in Dec 2024

8/10 Good

Elena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

10/10 Excellent

Deborah

Stayed 1 night in Dec 2024

2/10 Terrible

Ignacio

Disliked: Staff & service, room comfort

Smallest rooms and rudest staff in Krakow

Unfortunately we were constantly reminded that we are a burden to the staff working here. Minutes after closing breakfast they were already hoovering under our table, refused to serve at bar 5 min before closing, they just treat you like in a 10€ hostel. Rooms are also the smallest Ive ever seen. Despite payimg for x2 upgrades, the open suitacases didnt fit in the room.
Stayed 1 night in Dec 2024

10/10 Excellent

Artur

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2024

10/10 Excellent

Katherine

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved everything
Stayed 5 nights in Dec 2024

10/10 Excellent

Ian

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely hotel

Is lovely hotel, location can not be better, walking distance to every where. Specially if you need catch trains, because is right across from train station. Clean and comfortable. Staff was courteous and professional.
Stayed 2 nights in Nov 2024

10/10 Excellent

Magdalen, Essendon

Liked: Cleanliness, staff & service, property conditions & facilities
The Puro hotels are outstanding. The location of this on is perfect being opposite the station. The restaurant is amazing will never hesitate staying there
Stayed 4 nights in Dec 2024

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Ido

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel and friendly staff. Rooms a bit small, but overall, Excellent. Across the street to the train station, so its super convenient
Stayed 3 nights in Dec 2024

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort

A bad way to stay

這旅館位於車站對面，火車、電車、巴士交通繁忙。我入住低樓層Deluxe Double Room，有大片透明觀景（被觀）落地窗，窗戶受車輛通過影響，日日夜夜（因為我住二晚）產生共鳴共振的噪音，根本無法休息或安眠。這旅館標榜設計新潮，但是實際入住，發現其房間設計很差，風格雜亂、建材平庸。三角形房型中間有柱子、房邊無用死角、過多家具，使得號稱23平方米的房間擁擠不堪，通行不便；床邊走道過窄，夜間下床很容易撞到。我想花多點錢住寬敞一點房間，實際卻比不上一般標準雙人房。其他如浴室淋浴水壓不足、水溫太低，淋浴門防水不佳等。諸多缺點，實在遠低於4星級旅館水平。至於該旅館自豪的口號：A good way to stay，我則認為是A bad way to stay。
Stayed 1 night in Dec 2024

10/10 Excellent

Chhaya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is in a great location, way to walk to the old town, also located right next to the station/shopping centre. The hotel staff were so hopefully throughout our stay, we came for a wedding in Krakow, with most of the wedding guest staying at the hotel. I think they handle this very well. We don’t really dine at the hotel but what we did try it was very good. Totally recommend this hotel, there is also a sister hotel based in the old town, which has a spa but the hotel offers a private shuttle if you want to go to the spa.
Stayed 4 nights in Oct 2024

10/10 Excellent

Paul

Stayed 2 nights in Oct 2024

10/10 Excellent

Agnieszka

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice stay

Good stay, nice hotel well located right next to the main railway station. Old city within 10 minute walk. Room quiet and comfortable. Nice bar and coffee machine in the lobby.
Stayed 2 nights in Oct 2024

10/10 Excellent

Anita

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is lovely and the staff go out of their way to make your stay a positive experience. It is close to the train, shopping malll, and a lovely walk to the centre square.
Stayed 1 night in Sep 2024

10/10 Excellent

Frank

Stayed 3 nights in Sep 2024

10/10 Excellent

Calvin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great, boutique style hotel near Old Town & across the street from the central train station & downtown mall. Very eco friendly as well.
Stayed 3 nights in Sep 2024

10/10 Excellent

Grace

Liked: Cleanliness, staff & service, room comfort
Stayed 4 nights in Sep 2024

10/10 Excellent

Wojciech

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient location next to the main train station and walking distance to the old town. Friendly and professional staff. Clean and well maintained facilities.
Stayed 1 night in Sep 2024

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good hotel next to railway station

Good choice for business trip - convenient location, nice facilities, comfortable room for short stays
Stayed 1 night in Sep 2024

10/10 Excellent

Young Choon

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and friendly staff. Room was in an excellent condition and the breakfast was beyond our expectations. Highly recommend!!
Stayed 2 nights in Sep 2024