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Novotel Krakow Centrum

4.0 star property

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Sauna, body treatments, hot stone massages, body scrubs, facials
Daily buffet breakfast (PLN 80 per person)
Property amenity
Hypo-allergenic bedding, minibar, in-room safe, desk
Hypo-allergenic bedding, minibar, in-room safe, desk

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
  • Spa
  • Gym
  • Room service
  • Pool
  • Parking available

Explore the area

Map
ul. Tadeusza Kosciuszki 5, Kraków, Lesser Poland, 30-105
  • Dragon's Den
    ‪9 min walk‬
  • Royal Road
    ‪10 min walk‬
  • National Museum
    ‪10 min walk‬
  • Kraków (KRK-John Paul II - Balice)
    ‪19 min drive‬

Room options

View all photos for Executive Room, 1 Queen Bed

Executive Room, 1 Queen Bed | Hypo-allergenic bedding, minibar, in-room safe, desk

Executive Room, 1 Queen Bed

  • 269 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 1 Double Bed

Suite, 1 Double Bed | Hypo-allergenic bedding, minibar, in-room safe, desk

Suite, 1 Double Bed

  • 534 sq ft
  • Sleeps 4
  • 1 Double Bed

View all photos for Standard Room, 2 Twin Beds

Standard Room, 2 Twin Beds | Hypo-allergenic bedding, minibar, in-room safe, desk

Standard Room, 2 Twin Beds

  • 269 sq ft
  • Sleeps 4
  • 2 Twin Beds

View all photos for Executive Room, 1 Queen Bed with Sofa bed

Hypo-allergenic bedding, minibar, in-room safe, desk

Executive Room, 1 Queen Bed with Sofa bed

  • 269 sq ft
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Standard Room, 1 Queen Bed with Sofa bed

Standard Room, 1 Queen Bed with Sofa bed | Hypo-allergenic bedding, minibar, in-room safe, desk

Standard Room, 1 Queen Bed with Sofa bed

  • 269 sq ft
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Standard Room, 1 Queen Bed

Standard Room, 1 Queen Bed | Hypo-allergenic bedding, minibar, in-room safe, desk

Standard Room, 1 Queen Bed

  • 269 sq ft
  • Sleeps 2
  • 1 Queen Bed

Similar properties

Exterior

AC Hotel by Marriott Krakow

  • Pool
  • Spa
  • Free WiFi
  • Restaurant
4.7 out of 5, Exceptional, (413)
The price is $91
per night
$99 total
includes taxes & fees
Mar 6 - Mar 7
AC Hotel by Marriott Krakow

About this property

Novotel Krakow Centrum

4-star hotel in Kraków City Centre
A marina, a full-service spa, and an indoor pool are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include a restaurant, a fitness center, and a bar/lounge. Housekeeping is available on request.
Novotel Krakow Centrum offers 198 accommodations with minibars and laptop-compatible safes. 32-inch LCD televisions come with satellite channels. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers.

This Kraków hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include hot stone massages, facials, body scrubs, and body treatments. The spa is equipped with a sauna. The spa is open daily.
In addition to a full-service spa, Novotel Krakow Centrum features a marina and an indoor pool. The hotel offers a restaurant and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. A computer station is located on site and wireless Internet access is complimentary.

This 4-star property offers access to a 24-hour business center and meeting rooms. Event facilities measuring 1572 square feet (146 square meters) include a conference center. This family-friendly hotel also offers a fitness center, a sauna, and a library. For a surcharge, an airport shuttle (available 24 hours) is offered to guests. Onsite parking is available (surcharge).

Novotel Krakow Centrum is a smoke-free property.

Buffet breakfasts are available for a surcharge between 6:30 AM and 11:00 AM on weekends.
Novo Square - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available.
24-hour room service is available.

Awards and affiliations

Eco-Certified Property
This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, French, German, Italian, Polish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Covered self parking on site (PLN 80 per day)
  • Wheelchair-accessible parking available

Food and drink

  • Weekend buffet breakfast available 6:30 AM to 11:00 AM for a fee: PLN 80 per person
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Novo Square

Things to do

  • Arcade/game room
  • Bicycle rentals
  • Billiards/pool table
  • Canoeing
  • Full-service spa
  • Gym
  • Indoor pool
  • Kayaking
  • Library
  • Playground
  • Sauna
  • Scooter/moped rentals
  • Steam room

Family friendly

  • Arcade/game room
  • Free rollaway/extra bed
  • Indoor pool
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance

Business services

  • 24-hour business center
  • Computer station
  • Conference center (1,572 square feet of space)
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Marina
  • On a river
  • Terrace

Full-service spa

  • Body scrubs
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Sauna
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 6 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1992
  • Comprehensive recycling policy
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free rollaway/extra bed
  • Hypo-allergenic bedding

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 32-inch smart TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of PLN 60 per accommodation, per night
Service animals are welcome, and are exempt from fees
Food and water bowls are available

Children and extra beds

Children are welcome
2 children, up to the age of 16 years, can stay for free if using existing beds when occupying the parent or guardian's room
Free rollaway/extra beds
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately PLN 80 per person
  • Airport shuttle fee: PLN 140 per vehicle (one-way, maximum occupancy 2)
  • Covered self parking fee: PLN 80 per day
  • Pet fee: PLN 60 per accommodation, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Centrum Krakow
Krakow Centrum
Krakow Novotel
Krakow Novotel Centrum
Novotel Krakow Centrum Hotel
Novotel Centrum Hotel Krakow
Novotel Centrum Krakow
Novotel Krakow
Novotel Krakow Centrum
Accor Krakow Centrum
Novotel Krakow Centrum Hotel Krakow
Novotel Krakow Centrum Hotel
Novotel Krakow Centrum Kraków
Novotel Krakow Centrum Hotel Kraków

Novotel Krakow Centrum Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 579 out of 1001 reviews
Rating 8 - Good. 337 out of 1001 reviews
Rating 6 - Okay. 61 out of 1001 reviews
Rating 4 - Poor. 17 out of 1001 reviews
Rating 2 - Terrible. 7 out of 1001 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Ruth

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Rooms and lobby stylishly decorated, shame it's let down slightly by the amenities but it looked like they were being upgraded so perhaps they we just stayed there at the wrong time, didn't appear to match the rest of the hotel.
Stayed 3 nights in Nov 2024

10/10 Excellent

Katrina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Nov 2024

10/10 Excellent

Raquel Argente

Traveled with family
Liked: Cleanliness, amenities
I loved the hotel and how easy is to access all the facilities such as pool restaurant etc The place is just fantastic, the staff super helpful The jacuzzi, sauna and pool a super bonus specially if you travel with children . The food at the hotel is exquisite, breakfast has got a massive variety I have never seen before. Close to the main landmarks and only short distance to the main square Only negative thing, if any, the building outside the hotel but not a big bother in all honesty
Stayed 7 nights in Nov 2024

10/10 Excellent

Reynaldo

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great hotel, amazing breakfast
Stayed 3 nights in Oct 2024

8/10 Good

Keith

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Central, walk to restaurants and take always. Main square walk too. Taxis cheap. Hotel clean, friendly staff, talk English.
Stayed 4 nights in Oct 2024

4/10 Poor

Donna

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was uncomfortably hot and the air con didn’t work properly. Roadworks outside started at 6am and were noisy. House keeping came at 2:30 pm one day when we were in and then at 9:30 am the next as we were about to leave. We told them we were leaving in 5 minutes and they didn’t return so no housekeeping/clean cups etc in our 3 night stay. We booked it for the pool but this was very deep and the smaller shallow area only suitable for younger children. They had made up a travel cot for our almost 6 year old and we had to ask for sheets and a towel for child. Travel cot stayed in the room the whole time. We would not return.
Stayed 3 nights in Oct 2024

10/10 Excellent

Elizabeth

Business traveler
Liked: Staff & service
Stayed 7 nights in Oct 2024

10/10 Excellent

Jack

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very central and great location
Stayed 3 nights in Oct 2024

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2024

6/10 Okay

Davinder Singh

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Overall stay was ok, average perhaps. Location of hotel is good and that's a plus. Found our room small and the air con loud and ineffective. We had a river side view, but it was tainted by road works immediately outside. Buffet breakfast was small and busy, we often had to chase staff to get items replaced or for glasses etc. Staff were ok, but a little slow and too laid back. We stayed for 3 nights, so the problems were inconvenient... We also had to chase for our room to be cleaned a few times. We did bring this up with management and they did offer us a coupon, but I'd rather of had a more comfortable stay.
Stayed 3 nights in Sep 2024

10/10 Excellent

michael

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Syaff were pleasant and helpful, hotel and food good, road works start at 520am
Stayed 4 nights in Sep 2024

8/10 Good

Kristina

Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
Major construction on the road in front of the hotel. Taxis and Ubers couldn’t pick up or drop off in front of the hotel. Rooms were very dark. Not enough light. Bathroom needs renovations - looks very used.
Stayed 2 nights in Sep 2024

6/10 Okay

Michael

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Saving the Earth with "drip showers"
Wonderful hitel, very modern and clean with excellent staff! However its not enjoyable to take a "trickle shower" in the name of the environment. So a 15 minute drizzle is better than a 5 minute normal shower somehow. It didnt save any dolphins, just annoyed the hell out of us each morning. 😅 Next time I see a property with "Green Key" certification, I'll run the other way! Cheers
Stayed 4 nights in Sep 2024

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect stay
Great location easy to walk to the centre
Stayed 2 nights in Sep 2024

10/10 Excellent

Id

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cleanliness in the rooms was perfect. Civil works around the hotel was a major negative factor.
Stayed 4 nights in Aug 2024

10/10 Excellent

Rebecca

Liked: Cleanliness
Stayed 3 nights in Aug 2024

10/10 Excellent

Karen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Aug 2024

4/10 Poor

Pinhas

Stayed 3 nights in Aug 2024

10/10 Excellent

David, Sunderland

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Couldn’t fault the staff or the property. First class service from the staff and its in an ideal location for central krakow. Excellent hotel.
Stayed 4 nights in Aug 2024

10/10 Excellent

Rafal

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2024

10/10 Excellent

katrina

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would stay here again.
The hotel was clean and the staff were polite which are the two main things we look for. As for the facilities, they were adequate. The children enjoyed the pool and games room. I had an injury on our second day of the holiday and staff were quick to respond and extremely helpful in getting me to A&E and even asked over the coming days if i was ok.
Stayed 4 nights in Aug 2024

8/10 Good

Fahad

Traveled with group, Business traveler
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
There were construction around the hotel which made it difficult to move around Maybe once it’s over the surrounding area will improve
Stayed 1 night in Jul 2024

8/10 Good

Chris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location to the centre and it was a picturesque location by the river. Friendly staff and a nice sized family room with a river view. The AC wasn’t easy to work with and we couldn’t get the room temperature low enough for comfort. The breakfast wasn’t great value for money as it was a bit chaotic in terms of people traffic and food items weren’t quickly replenished…but they were the only real criticisms
Stayed 3 nights in Jul 2024

8/10 Good

Branko, Long Island City

Stayed 1 night in Jul 2024

6/10 Okay

Verified traveler

Traveled with family
Disliked: Cleanliness
It is ok
The location of the hotel was okay, rather central. However, we had to ask three times on three consecutive days for our room to be properly cleaned. They didn't refill the hand wash soap upon our check-in, even though we were charged 25 Euros for an early check-in, claiming our room was ready. On the second day, the bed was poorly tidied and the bathroom was not cleaned despite our previous requests. One would think that after bringing this to their attention on the first day, they would do a proper job later, but surprisingly, that was not the case. The staff at the reception spoke very basic English, which made communication difficult. Sadly, this hotel did not deliver on the expectations they create for their clients. Major improvements are needed.
Stayed 3 nights in Jul 2024