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Hotel H15 Luxury Palace - Destigo Hotels

5.0 star property

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Photo gallery for Hotel H15 Luxury Palace - Destigo Hotels

Relax in this elegant space with a grand, arched ceiling and plush sofa, surrounded by a unique bird-shaped table and comfortable seating options.
Relax in a spacious room with a large bed, a comfortable chair, and a large mirror.
Tables set with white linens and wicker chairs surround large vases in a spacious room with a high ceiling.
Relax in a serene outdoor seating area with wicker furniture and a small table, surrounded by neatly trimmed hedges and a shaded tree.
Experience the classic charm of the Palace Hotel's elegant entrance, featuring a symmetrical facade, arched doorway, and decorative balustrade.

Popular amenities

  • Bar
  • Pet friendly

Explore the area

Map
Sw Jana 15, Kraków, 31-017
  • Main Market Square
    ‪3 min walk‬
  • Royal Road
    ‪3 min walk‬
  • Wawel Castle
    ‪17 min walk‬
  • Kraków (KRK-John Paul II - Balice)
    ‪17 min drive‬

Room options

View all photos for Superior

Superior | Living area | 49-inch Smart TV with satellite channels, TV

Superior

9.8 out of 10
Exceptional
(19 reviews)
  • 355 sq ft
  • Sleeps 3
  • 1 Queen Bed OR 2 Twin Beds

View all photos for Standard Room

Standard Room | 1 bedroom, hypo-allergenic bedding, down comforters, minibar

Standard Room

10.0 out of 10
Exceptional
(11 reviews)
  • 280 sq ft
  • Sleeps 3
  • 1 Queen Bed OR 2 Twin Beds

View all photos for Suite

Suite | 1 bedroom, hypo-allergenic bedding, down comforters, minibar

Suite

10.0 out of 10
Exceptional
(2 reviews)
  • 538 sq ft
  • Sleeps 3
  • 1 Queen Bed OR 2 Twin Beds

View all photos for Super Deluxe

Super Deluxe | 1 bedroom, hypo-allergenic bedding, down comforters, minibar

Super Deluxe

10.0 out of 10
Exceptional
(2 reviews)
  • 506 sq ft
  • Sleeps 3
  • 1 Queen Bed

View all photos for Deluxe

Deluxe | 1 bedroom, hypo-allergenic bedding, down comforters, minibar

Deluxe

10.0 out of 10
Exceptional
(11 reviews)
  • 431 sq ft
  • Sleeps 3
  • 1 Queen Bed

View all photos for Luxury Suite

Luxury Suite | Living room | 49-inch Smart TV with satellite channels, TV

Luxury Suite

10.0 out of 10
Exceptional
(3 reviews)
  • 807 sq ft
  • Sleeps 3
  • 1 King Bed OR 2 Large Twin Beds

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About this property

Hotel H15 Luxury Palace - Destigo Hotels

5-star hotel in Kraków Old Town
Along with a full-service spa, this smoke-free hotel has an indoor pool and a restaurant. WiFi in public areas is free. Additionally, a fitness center, a bar/lounge, and a sauna are onsite. Change of towels is available on request.
Hotel H15 Luxury Palace - Destigo Hotels offers 70 accommodations with minibars and safes. These individually decorated accommodations include dining tables. Beds feature down comforters. 49-inch Smart televisions come with satellite channels. Bathrooms include bathtubs or showers with rainfall showerheads, bathrobes, slippers, and complimentary toiletries.

This Kraków hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; local and long-distance calls are complimentary (restrictions may apply). Additionally, rooms include complimentary bottled water and coffee/tea makers. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 2 treatment rooms including rooms for couples. Services include facials, body scrubs, and body treatments. The spa is equipped with a hot tub and a steam room.

The spa is open daily. Children under 14 years old are not allowed in the spa without adult supervision.

In addition to a full-service spa, Hotel H15 Luxury Palace - Destigo Hotels features an indoor pool and a sauna. The hotel offers a restaurant and a coffee shop/cafe. A bar/lounge is on site where guests can unwind with a drink. Public areas are equipped with complimentary wireless Internet access.

Event facilities measuring 1184 square feet (110 square meters) include conference space. This luxury hotel also offers a fitness center, multilingual staff, and tour/ticket assistance. Guests can use the indoor pool at a partner property. For a surcharge, an airport shuttle (available 24 hours) is offered to guests.

Hotel H15 Luxury Palace - Destigo Hotels is a smoke-free property.

Cooked-to-order breakfasts are available for a surcharge and are served each morning between 7:00 AM and 11:00 AM.
Hotel H15 Luxury Palace - Destigo Hotels has a restaurant on site.

Languages

English, Italian, Polish, Russian, Spanish, Ukrainian

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Offsite parking available (PLN 150 per day)
  • 24-hour roundtrip airport shuttle (surcharge)

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to 11:00 AM for a fee: PLN 160 for adults and PLN 80 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Things to do

  • Bicycle storage
  • Bicycle tours
  • Full-service spa
  • Gym
  • Indoor pool
  • Indoor pool (guest access)
  • Sauna

Family friendly

  • Dining table
  • In-room crib
  • Indoor pool
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance

Business services

  • 1,184 square feet of conference space
  • Meeting rooms

Outdoors

  • Pool loungers

Full-service spa

  • 2 treatment rooms
  • Body scrubs
  • Couples treatment rooms
  • Facials
  • Hot tub
  • Massage
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable drinking straws available
  • Comprehensive recycling policy
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable tableware
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Free crib
  • Hypo-allergenic bedding

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Heated bathroom floor
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 49-inch smart TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Dining table
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Desk
  • Eco-friendly toiletries
  • Electrical adapters
  • Energy-saving switches in guestrooms
  • Free local calls
  • Free long-distance calls
  • Heating (climate-controlled)
  • Individual decor
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Renovations and closures

The following facilities or services will be unavailable from May 21 2025 to July 18 2025 (dates subject to change):
  • One of the swimming pools
  • Sauna
  • Spa
  • Spa/Beauty services

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of PLN 200 per pet, per day
Service animals are welcome, and are exempt from fees
Up to 22 lbs per pet
Pets cannot be left unattended
Specific rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately PLN 160 for adults and PLN 80 for children
  • Airport shuttle fee: PLN 170 per vehicle (one-way, maximum occupancy 3)
  • Nearby parking fee: PLN 150 per day (656 ft away)
  • Pet fee: PLN 200 per pet, per day
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property uses eco-friendly cleaning products
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit

We should mention

Pool access available from 7:00 AM to 10:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Children under 14 years old are not allowed in the spa without adult supervision

Property is also known as

H15 Palace Hotel
Hotel H15 Luxury Palace
H15 Destigo Hotels Krakow
Hotel H15 Luxury Palace Destigo Hotels
Hotel H15 Luxury Palace - Destigo Hotels Hotel
Hotel H15 Luxury Palace - Destigo Hotels Kraków
Hotel H15 Luxury Palace - Destigo Hotels Hotel Kraków

Hotel H15 Luxury Palace - Destigo Hotels Reviews

Reviews

9.8

Exceptional

Rating 10 - Excellent. 415 out of 467 reviews
Rating 8 - Good. 32 out of 467 reviews
Rating 6 - Okay. 12 out of 467 reviews
Rating 4 - Poor. 2 out of 467 reviews
Rating 2 - Terrible. 6 out of 467 reviews

10/10

Cleanliness

9.8/10

Staff & service

9.8/10

Amenities

10/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Charlotte

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel! We had an excellent stay: hotel was clean, staff very helpful, and the spa and facilities were great. The location was ideal, just a short walk to the main square but further enough away for it to be quiet at night. Would highly recommend.
Stayed 3 nights in Apr 2025

10/10 Excellent

Jason

Stayed 1 night in Apr 2025

10/10 Excellent

Michael Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2025

10/10 Excellent

David

Stayed 3 nights in Jan 2025

6/10 Okay

Francis

Stayed 4 nights in Apr 2025

8/10 Good

David

Stayed 4 nights in Apr 2025

10/10 Excellent

Jillian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

One of the best hotels we have stayed in.

It was my husband's birthday. H15 really looked after him and made our stay very special.
Stayed 3 nights in Apr 2025

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2025

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2025

10/10 Excellent

Borja

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel on a perfect location
Stayed 3 nights in Apr 2025

10/10 Excellent

William Duncan

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautifully appointed with all the trappings of a luxury hotel. The pool, sauna, steam room and jacuzzi were just perfect with the pool having the additional benefit of a powerful jet stream facility for ‘never ending’ swims. Krakow is a wonderful city and the H15 hotel matches its beauty and situated less than 5 minutes from the main square.
Stayed 4 nights in Mar 2025

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2025

10/10 Excellent

Barbara

Business traveler
Liked: Cleanliness
One of the best hotels I stayed at in Krakow and I’ve done my fair share of traveling. The staff is exceptional, and the space is absolutely beautiful! Love the gym, sauna, and pool. Very charming and serene property that is only a few minutes away from the center square. Highly recommend!
Stayed 3 nights in Mar 2025

10/10 Excellent

Winfield, Chapel Hill

Liked: Staff & service, amenities, property conditions & facilities
I Defilad hotel. Great breakfast. Fantastic Spa. Getting sold to Marriot so hope they don’t wreck it.
Stayed 3 nights in Mar 2025

10/10 Excellent

Philip

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely fantastic hotel. Our suite was huge with an incredible bathroom. It’s a beautiful building and the spa is really cool. The staff from start to finish were brilliant. We were picked up from the airport and it really set the tone for a great stay. We will definitely stay here next time we visit Krakow
Stayed 3 nights in Mar 2025

10/10 Excellent

Alexander

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic spa area. Wonderful room. Right in the heart of krakow. Highly recommend.
Stayed 3 nights in Mar 2025

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

10/10 Excellent

Emily

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

10/10 Excellent

Marie, Sugar Land

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were friendly. Breakfast was nice.
Stayed 3 nights in Mar 2025

10/10 Excellent

Rita, Old Greenwich

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Nice hotel in a convenient location.
Stayed 3 nights in Mar 2025

10/10 Excellent

Jithen

Liked: Staff & service
Stayed 4 nights in Feb 2025

10/10 Excellent

Jithen

Traveled with group, Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

11 out of 10 in all aspects....

One of the best hotels in Kraków. Stayed with my family and baby. As a gay family we were treated splendidly. I booked rooms for friends and my inlaws. Rooms were superb. Had a little bit of an issue with noise the one day and was annoyed with a rude receptionist but the fantastic Manageress Jana/ Yana stepped in apologised got an update on works done, offered a room change with upgrades. But as she managed to resolove problem we remained in our rooms. Breakfast staff were lovely to....
Stayed 1 night in Feb 2025

10/10 Excellent

DANIEL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beautiful hotel- you won’t regret

Our room was stunning! 2 bathrooms, 2 TVs, big couch and table. Huge windows that opened to a courtyard. I loved our stay and highly recommend.
Stayed 3 nights in Feb 2025

10/10 Excellent

Dominik

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Quality place in heart of Krakow

Its very nicely located quality hotel. Quiet, clean and with amazing staff. You can enjoy SPA, good food, classical interior and Krakow Old Town just behind the door.
Stayed 2 nights in Feb 2025

10/10 Excellent

Elizabeth, Lyme Regis

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful hotel, perfect location short walk down a quiet street to the main square and next to a fabulous museum. Lovely breakfast and spa facilities.
Stayed 2 nights in Feb 2025