The apartment was clean, quiet, warm and comfortable. The surrounding area was lovely, short walking distance from main the main square. Staff were so lovely, friendly, kind, always happy to answer any questions, recommend local eating areas, book transfer to and from the airport. Wiktoria was the first member of staff we met and gave a such a lovely introduction to Krakow, gave us a map plan to use whilst staying which made it easy to find places, a beautiful hotel in a beautiful city. Highly recommend staying & will be booking again to stay.