8/10 Good
Lee
Traveled with family
Apr 1, 2025
Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness
This was our third time at this hotel. We like it a lot. This time we brought our extended family. It’s still lovely. The pool area is beautiful and the breakfasts have improved a lot since our last stay. But there are a couple of things about which I was a little disappointed and surprised. I do think we may have been a little unlucky this time. Firstly we were told we would have to change rooms on the second day to get the pool view room we had already paid for. And my wife stressed about that the whole first 24 hours and couldn’t relax. Secondly we didn’t get room cleaned on the third day despite setting the light on for it to be done all day. We got back to the room after a trip to Railay and nothing had been done. Towels not changed, no fill of shower gel, no toilet paper and beds not made though that last bit is not a biggy. I hope it’s not a taste of things to come because we would like to return again.
Lee
Stayed 3 nights in Mar 2025