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Holiday Inn Knoxville N - Merchant Drive by IHG

3.0 star property

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Photo gallery for Holiday Inn Knoxville N - Merchant Drive by IHG

Exterior
Exterior
Exterior
Property amenity
Premium bedding, desk, iron/ironing board, free cribs/infant beds

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Room service
  • Bar
  • Pool
  • Housekeeping

Explore the area

Map
5634 Merchants Center Blvd., Knoxville, TN, 37912
  • Knoxville Expo Center
    ‪19 min walk‬
  • Knoxville Convention Center
    ‪6 min drive‬
  • University of Tennessee
    ‪7 min drive‬
  • Knoxville, TN (TYS-McGhee Tyson)
    ‪24 min drive‬

Room options

View all photos for Premium Room, 1 King Bed

Premium bedding, desk, iron/ironing board, free cribs/infant beds

Premium Room, 1 King Bed

9.2 out of 10
Wonderful
(47 reviews)
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room

Premium bedding, desk, iron/ironing board, free cribs/infant beds

Standard Room

9.2 out of 10
Wonderful
(15 reviews)
  • Sleeps 2
  • 1 King Bed OR 2 Queen Beds

View all photos for Standard Room, 1 King Bed

Premium bedding, desk, iron/ironing board, free cribs/infant beds

Standard Room, 1 King Bed

8.0 out of 10
Very good
(1 review)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible Bathtub (Communication)

Premium bedding, desk, iron/ironing board, free cribs/infant beds

Standard Room, 1 King Bed, Accessible Bathtub (Communication)

10.0 out of 10
Exceptional
(4 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Accessible Bathtub

Premium bedding, desk, iron/ironing board, free cribs/infant beds

Standard Room, 2 Queen Beds, Accessible Bathtub

9.2 out of 10
Wonderful
(7 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible Bathtub (Accessible Shower)

Premium bedding, desk, iron/ironing board, free cribs/infant beds

Standard Room, 1 King Bed, Accessible Bathtub (Accessible Shower)

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Accessible Bathtub (Accessible Tub)

Premium bedding, desk, iron/ironing board, free cribs/infant beds

Standard Room, 2 Queen Beds, Accessible Bathtub (Accessible Tub)

8.8 out of 10
Excellent
(13 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible Bathtub (Accessible Tub)

Premium bedding, desk, iron/ironing board, free cribs/infant beds

Standard Room, 1 King Bed, Accessible Bathtub (Accessible Tub)

9.0 out of 10
Wonderful
(4 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible Bathtub

Premium bedding, desk, iron/ironing board, free cribs/infant beds

Standard Room, 1 King Bed, Accessible Bathtub

8.0 out of 10
Very good
(4 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds

Premium bedding, desk, iron/ironing board, free cribs/infant beds

Standard Room, 2 Queen Beds

9.6 out of 10
Exceptional
(32 reviews)
  • Sleeps 4
  • 2 Queen Beds

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About this property

Holiday Inn Knoxville N - Merchant Drive by IHG

3-star hotel in Inskip
This smoke-free hotel features an outdoor pool, a restaurant, and a fitness center. Free WiFi in public areas and free self parking are also provided. Other amenities include a bar/lounge, a snack bar/deli, and a seasonal outdoor pool.
Holiday Inn Knoxville N - Merchant Drive by IHG offers 122 accommodations with coffee/tea makers and hair dryers. Beds feature premium bedding. Flat-screen televisions come with premium cable channels. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations and complimentary toiletries.

This Knoxville hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool and a fitness center.
Holiday Inn Knoxville N - Merchant Drive by IHG features an outdoor pool and a fitness center. The hotel offers a restaurant and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. Wireless Internet access is complimentary.

Business-related amenities at this 3-star property consist of a business center and a meeting room. Event facilities measuring 1076 square feet (100 square meters) include conference space. This business-friendly hotel also offers a vending machine, laundry facilities, and dry cleaning/laundry services. Onsite self parking is complimentary.

Holiday Inn Knoxville N - Merchant Drive by IHG is a smoke-free property.

Full breakfasts are available for a surcharge on weekdays between 6:30 AM and 9:30 AM and on weekends between 7:00 AM and 10:00 AM.
Bull and Barrel - This restaurant serves breakfast and dinner. Guests can enjoy drinks at the bar.
Room service (during limited hours) is available.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Onsite parking includes off-street options

Food and drink

  • Full breakfast available for a fee 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends; USD 9.95 per person
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Bull and Barrel

Things to do

  • Gym
  • Outdoor pool

Family friendly

  • Grocery/convenience store
  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Wedding services

Business services

  • 1,076 square feet of conference space
  • Business center
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk

More

  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Free crib
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free local calls
  • Heating
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 5:00 AM
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 50 per pet, per night
Service animals are welcome, and are exempt from fees

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 50 per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for full breakfast: approximately USD 9.95 per person
  • Pet fee: USD 50 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The seasonal pool will be open from May 21 to September 10
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Holiday Inn Knoxville N Merchant Drive Hotel
Holiday Inn N Merchant Drive Hotel
Holiday Inn Knoxville N Merchant Drive
Holiday Inn N Merchant Drive
Holiday Inn Knoxville N Merchant Drive
Holiday Inn Knoxville N Merchant Drive an IHG Hotel
Holiday Inn Knoxville N - Merchant Drive by IHG Hotel
Holiday Inn Knoxville N - Merchant Drive by IHG Knoxville
Holiday Inn Knoxville N - Merchant Drive by IHG Hotel Knoxville

Holiday Inn Knoxville N - Merchant Drive by IHG Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 638 out of 1000 reviews
Rating 8 - Good. 234 out of 1000 reviews
Rating 6 - Okay. 65 out of 1000 reviews
Rating 4 - Poor. 28 out of 1000 reviews
Rating 2 - Terrible. 35 out of 1000 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Patti

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room and property. Beds were comfortable. The beds sit very high. I had to give my mom (5’ 2”) a boost up so she could get in bed! lol. The dining room/bar served good food and the breakfast was good.
Stayed 1 night in Dec 2024

2/10 Terrible

Krista

Stayed 1 night in Nov 2024

2/10 Terrible

Anthony

Traveled with family
Disliked: Cleanliness
There was a considerable amount of mold within the shower, which is unacceptable. The shower door did not stay closed and continued to slide open while the water was running.
Stayed 1 night in Nov 2024

10/10 Excellent

Kayla

Stayed 1 night in Nov 2024

8/10 Good

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2024

10/10 Excellent

JOSH

Stayed 2 nights in Nov 2024

10/10 Excellent

Jeremy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Nov 2024

8/10 Good

Renee

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2024

10/10 Excellent

Steve

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good but not perfect.
Quite a bit of space and very clean. The beds were comfortable but very high. We literally had to jump up to get on them and I, at least, had to be careful betting off. There was one chair in the room some distance from the TV. It would be nice to have a desk chair on casters so that a person could watch the news in the morning without having to jump back in bed. There is plenty of room for another chair.
Stayed 1 night in Nov 2024

8/10 Good

Stephen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very comfortable beds!
Stayed 1 night in Nov 2024

10/10 Excellent

Theresa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

6/10 Okay

Tracy, Fort Mill

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2024

10/10 Excellent

shannon

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

2/10 Terrible

Kimberly

Stayed 1 night in Nov 2024

6/10 Okay

Alysia

Traveled with family
Liked: Staff & service
Book direct next time
I booked two rooms on Hotels.com when I arrived, the facility said that they only had one room for me. Currently, I am being charged for two rooms. The Holiday Inn said I had to go through Expedia. No one has responded to my text inquiry yet.
Stayed 2 nights in Nov 2024

6/10 Okay

KAREN

Stayed 2 nights in Oct 2024

10/10 Excellent

Penny

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2024

10/10 Excellent

Luis

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Met needs, very comfy
Bartender was super cool? Boston guy.
Stayed 1 night in Oct 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

10/10 Excellent

Lee

Liked: Staff & service, property conditions & facilities
Hotel was great however there was a small homeless camp outside across the street.
Stayed 1 night in Oct 2024

10/10 Excellent

Jennifer

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 1 night in Oct 2024

10/10 Excellent

carrie

Stayed 1 night in Oct 2024

2/10 Terrible

Ronald

Stayed 2 nights in Oct 2024

10/10 Excellent

Hope

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The staff were so nice and helpful! We were arriving super late and asked for the A/C to be turned down before our arrival and they were more than happy to oblige. The room was super clean and the beds were comfy too! Would definitely stay here again!
Stayed 1 night in Oct 2024

10/10 Excellent

Jeffrey

Traveled with family
Liked: Amenities, property conditions & facilities
Good stay
Stayed 1 night in Oct 2024