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Hilton Knoxville

3.5 star property

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Photo gallery for Hilton Knoxville

Relax in the serene outdoor seating area, surrounded by a fire feature, comfortable chairs, and lush greenery.
Relax in comfort with a large bed and city views from the large windows.
Standing tall in the heart of the city, this hotel offers stunning views from its many windows.
Relax in this spacious room with a large bed, sofa, and city view.
Enjoy a variety of specialty coffee and tea options at this cozy coffee shop, where you can also find a selection of pastries and bottled drinks.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • 24/7 front desk
  • Room service

Explore the area

Map
501 W Church Ave, Knoxville, TN, 37902
  • Knoxville Convention Center
    ‪3 min walk‬
  • University of Tennessee
    ‪9 min walk‬
  • Neyland Stadium
    ‪15 min walk‬
  • Knoxville, TN (TYS-McGhee Tyson)
    ‪20 min drive‬

Room options

View all photos for Superior Room, 2 Queen Beds, City View

1 bedroom, premium bedding, in-room safe, desk

Superior Room, 2 Queen Beds, City View

  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Room, 1 King Bed, City View

Superior Room, 1 King Bed, City View | 1 bedroom, premium bedding, in-room safe, desk

Superior Room, 1 King Bed, City View

10.0 out of 10
Exceptional
(1 review)
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, Multiple Beds, City View

1 bedroom, premium bedding, in-room safe, desk

Superior Room, Multiple Beds, City View

  • City view
  • Sleeps 4
  • 2 King Beds

View all photos for Room,1 King Bed Accessible, Bathtub

1 bedroom, premium bedding, in-room safe, desk

Room,1 King Bed Accessible, Bathtub

8.6 out of 10
Excellent
(13 reviews)
  • Sleeps 4
  • 1 King Bed

View all photos for Executive Room, 2 Queen Beds, River View

Executive Room, 2 Queen Beds, River View | 1 bedroom, premium bedding, in-room safe, desk

Executive Room, 2 Queen Beds, River View

  • River view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, Multiple Beds

1 bedroom, premium bedding, in-room safe, desk

Room, Multiple Beds

  • City view
  • Sleeps 4
  • 2 King Beds

View all photos for Room, 1 King Bed

1 bedroom, premium bedding, in-room safe, desk

Room, 1 King Bed

9.0 out of 10
Wonderful
(120 reviews)
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Queen Beds

Room, 2 Queen Beds | 1 bedroom, premium bedding, in-room safe, desk

Room, 2 Queen Beds

9.2 out of 10
Wonderful
(127 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Parlor, King Murphy Bed and Sofa Bed

Parlor, King Murphy Bed and Sofa Bed | Living area | 65-inch LCD TV with satellite channels, TV, pay movies

Parlor, King Murphy Bed and Sofa Bed

  • City view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed Accessible (Roll-in Shower)

Room, 1 King Bed Accessible (Roll-in Shower) | 1 bedroom, premium bedding, in-room safe, desk

Room, 1 King Bed Accessible (Roll-in Shower)

9.4 out of 10
Exceptional
(13 reviews)
  • Sleeps 4
  • 1 King Bed

Similar properties

Relax on the patio surrounded by lush greenery and distant buildings, with comfortable seating and ambient lighting.

Hyatt Place Knoxville Downtown

  • Pet friendly
  • Free WiFi
  • Restaurant
  • Air conditioning
4.7 out of 5, Exceptional, (1003)
$244 nightly
The price was $271
The price is $244 total
includes taxes & fees
Hyatt Place Knoxville Downtown

About this property

Hilton Knoxville

Hotel in Downtown Knoxville
Along with a restaurant, this smoke-free hotel has a 24-hour fitness center and a bar/lounge. WiFi in public areas is free. Other amenities include a snack bar/deli, a coffee shop/cafe, and valet parking. Housekeeping is available on request.
Hilton Knoxville offers 320 accommodations with MP3 docking stations and safes. Beds feature premium bedding. A pillow menu is available. 65-inch LCD televisions come with premium satellite channels and pay movies. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

This Knoxville hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Refrigerators, hypo-allergenic bedding, and change of towels can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include a 24-hour fitness center and a seasonal outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Hilton Knoxville features a 24-hour fitness center and a seasonal outdoor pool. Dining options at the hotel include a restaurant, a coffee shop/cafe, and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. A computer station is located on site and wireless Internet access is complimentary.

Business-related amenities consist of a business center and 11 meeting rooms. Event facilities measuring 16000 square feet (1486 square meters) include conference space. This business-friendly hotel also offers a terrace, multilingual staff, and gift shops/newsstands. Onsite parking is available (surcharge).

Hilton Knoxville is a smoke-free property.

Marble City Kitchen - This restaurant specializes in southern cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.
Firefly - Onsite bar. Guests can enjoy alfresco dining (weather permitting). Open daily.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Self parking on site (USD 35 per night; includes in/out privileges)
  • Valet parking on site (USD 38 per night; includes in/out privileges)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Firefly
  • Marble City Kitchen

Things to do

  • 24-hour gym
  • Seasonal outdoor pool
  • TV in common areas

Family friendly

  • In-room refrigerator
  • Seasonal outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • 11 meeting rooms
  • 16,000 square feet of conference space
  • Business center
  • Computer station

Outdoors

  • Firepit
  • Outdoor entertainment area
  • Outdoor furniture
  • Picnic area
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Assistive listening devices
  • Braille/raised signage
  • Elevator (68 inch wide door)
  • Phone accessibility kit
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (36 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 18 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Ballroom
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1981
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Fireplace in lobby
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 65-inch LCD TV with premium satellite channels
  • MP3 dock
  • Pay movies

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The following facilities will be closed during the winter:
  • Swimming pool

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 100 per pet, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total (up to 50 lbs per pet)
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
3 children, up to the age of 18 years, can stay for free if using existing beds when occupying the parent or guardian's room

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 25.00 per night

We have included all charges provided to us by the property.

Optional extras

  • Self parking fee: USD 35.00 per night (in/out privileges)
  • Valet parking fee: USD 38.00 per night (in/out privileges)
  • Pet fee: USD 100 per pet, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The seasonal pool will be open from May to September
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hilton Hotel Knoxville
Hilton Knoxville
Knoxville Hilton
Hilton Knoxville Hotel Knoxville
Knoxville Hilton Hotel
Hilton Knoxville Hotel
Hilton Knoxville Hotel
Hilton Knoxville Knoxville
Hilton Knoxville Hotel Knoxville

Hilton Knoxville Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 902 out of 1516 reviews
Rating 8 - Good. 313 out of 1516 reviews
Rating 6 - Okay. 188 out of 1516 reviews
Rating 4 - Poor. 60 out of 1516 reviews
Rating 2 - Terrible. 53 out of 1516 reviews

9.0/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Rochelle

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at check in were wonderful. There was a mix up with our room and they took care of it immediately and upgraded us. So nice of them to do. I really appreciate it .
Stayed 1 night in Apr 2025

10/10 Excellent

Mark

Stayed 3 nights in Apr 2025

2/10 Terrible

Julia

Stayed 1 night in Apr 2025

10/10 Excellent

David

Traveled with group, Business traveler
Liked: Amenities
Nice clean and polite staff
Stayed 1 night in Apr 2025

6/10 Okay

Margi

Stayed 1 night in Apr 2025

10/10 Excellent

Natalie

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2025

8/10 Good

Dorothy

Stayed 1 night in Apr 2025

8/10 Good

Tracey

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The valet parking was such a mess, contantly people parked on the left when cars trying to get through. Or not pulling a little forward on the right to allow people through. Most of the valet were good about flow but some didnt seem to care at all and this was really frustrating as someone getting transportation from the hotel. The firetrucks heading out all the time was a lot. A heads up on being prepared for that would have been nice. I know theres nothing you can do about emergency services and location.
Stayed 5 nights in Apr 2025

8/10 Good

Sampson County

Business traveler
Stayed 3 nights in Apr 2025

4/10 Poor

Leonardo

Stayed 2 nights in Apr 2025

10/10 Excellent

Dee

Liked: Cleanliness
Stayed 1 night in Mar 2025

6/10 Okay

Verified traveler

Business traveler
Liked: Cleanliness, room comfort

Bad service, bad decisions

We were there for probably one of the busiest wknds in Knoxville. The hotel was 100% at capacity and for some reason, the hotel decided to put down new carpet at the elevators which shut down 2 of 3 elevators starting in the morning. Unbelievable. Not a note to be found anywhere. I waited on the 15th floor for 20+ minutes on my way to a show (which I was now late for). I had no idea what the issue was but I finally walked down the 15 flights of stairs to find there was no elevator service. Why they couldn't at the very least put up signs on each floor is beyond me. No apologies, nothing. Not likely to stay here again.
Stayed 3 nights in Mar 2025

10/10 Excellent

Bridget

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location! Super friendly staff
Stayed 2 nights in Apr 2025

8/10 Good

Natalie

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Mar 2025

8/10 Good

Martha

Liked: Cleanliness, staff & service, property conditions & facilities
We mostly enjoyed how friendly all the people in Knoxville are. We had a couple of issues with our room but overall it was a nice stay and we would stay there again.
Stayed 2 nights in Apr 2025

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2025

6/10 Okay

Jennifer

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2025

10/10 Excellent

Caroline

Stayed 2 nights in Feb 2025

8/10 Good

Shari

Stayed 2 nights in Apr 2025

10/10 Excellent

Katrina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

Mark

Traveled with group
Liked: Amenities, property conditions & facilities
This is our second year to stay at The Hilton for the Big Ears festival. We enjoy our stay and will be back next year.
Stayed 4 nights in Mar 2025

10/10 Excellent

Lee

Liked: Staff & service, property conditions & facilities
Good location, friendly staff.
Stayed 5 nights in Mar 2025

10/10 Excellent

Mischa Cohen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Mar 2025

6/10 Okay

Joshua

Liked: Cleanliness, staff & service, room comfort

One night stay

Went really well, did find that you get treated differently when booking through hotels.com vs Hilton directly.
Stayed 1 night in Mar 2025

6/10 Okay

David

Traveled with group
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Carpet in front of elevator was being replaced during heavy traffic period. Nearest fire escape was being used as mop bucket storage, a fire violation. Outside entrance was soiled with excrement for three days.
Stayed 5 nights in Mar 2025