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Hilton Knoxville

3.5 star property

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Photo gallery for Hilton Knoxville

Alfresco dining, open daily
Reception
Executive Room, 2 Queen Beds, River View | Premium bedding, in-room safe, desk, blackout drapes
65-inch LCD TV with satellite channels, TV, pay movies
Executive Room, 2 Queen Beds, River View | Premium bedding, in-room safe, desk, blackout drapes

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • 24/7 front desk
  • Room service
  • Laundry

Explore the area

Map
501 W Church Ave, Knoxville, TN, 37902
  • Tennessee Theatre
    ‪4 min walk‬
  • Bijou Theater
    ‪4 min walk‬
  • Knoxville Convention Center
    ‪4 min walk‬
  • Knoxville, TN (TYS-McGhee Tyson)
    ‪18 min drive‬

Room options

View all photos for Room, 1 King Bed with Sofa bed

Premium bedding, in-room safe, desk, blackout drapes

Room, 1 King Bed with Sofa bed

  • Sleeps 4
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Executive Room, 1 King Bed

Premium bedding, in-room safe, desk, blackout drapes

Executive Room, 1 King Bed

9.8 out of 10
Exceptional
(9 reviews)
  • Sleeps 4
  • 1 King Bed

View all photos for Room,1 King Bed Accessible, Bathtub

Premium bedding, in-room safe, desk, blackout drapes

Room,1 King Bed Accessible, Bathtub

8.4 out of 10
Very good
(11 reviews)
  • Sleeps 4
  • 1 King Bed

View all photos for Executive Room, 2 Queen Beds

Premium bedding, in-room safe, desk, blackout drapes

Executive Room, 2 Queen Beds

9.0 out of 10
Wonderful
(6 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Executive Room, 2 Queen Beds, River View

Executive Room, 2 Queen Beds, River View | Premium bedding, in-room safe, desk, blackout drapes

Executive Room, 2 Queen Beds, River View

  • River view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed

Premium bedding, in-room safe, desk, blackout drapes

Room, 1 King Bed

9.0 out of 10
Wonderful
(106 reviews)
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Queen Beds

Premium bedding, in-room safe, desk, blackout drapes

Room, 2 Queen Beds

9.2 out of 10
Wonderful
(114 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Parlor, King Murphy Bed and Sofa Bed

Parlor, King Murphy Bed and Sofa Bed | Living area | 65-inch LCD TV with satellite channels, TV, pay movies

Parlor, King Murphy Bed and Sofa Bed

  • River view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed Accessible (Roll-in Shower)

Premium bedding, in-room safe, desk, blackout drapes

Room, 1 King Bed Accessible (Roll-in Shower)

9.4 out of 10
Exceptional
(9 reviews)
  • Sleeps 4
  • 1 King Bed

Similar properties

Exterior

Crowne Plaza Knoxville Downtown University by IHG

  • Pool
  • Pet friendly
  • Free WiFi
  • Restaurant
4.6 out of 5, Wonderful, (1004)
The price is $142
per night
$168 total
includes taxes & fees
Feb 19 - Feb 20
Crowne Plaza Knoxville Downtown University by IHG

About this property

Hilton Knoxville

Hotel in Downtown Knoxville
Along with a restaurant, this hotel has a 24-hour fitness center and a bar/lounge. WiFi in public areas is free. Other amenities include a snack bar/deli, a coffee shop/cafe, and valet parking. Housekeeping is available on request.
Hilton Knoxville offers 320 accommodations with MP3 docking stations and safes. Beds feature premium bedding. A pillow menu is available. 65-inch LCD televisions come with premium satellite channels and pay movies. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

This Knoxville hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Refrigerators, hypo-allergenic bedding, and change of towels can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include a 24-hour fitness center and a seasonal outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Hilton Knoxville features a 24-hour fitness center and a seasonal outdoor pool. Dining options at the hotel include a restaurant, a coffee shop/cafe, and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. A computer station is located on site and wireless Internet access is complimentary.

Business-related amenities consist of a business center and 11 meeting rooms. Event facilities measuring 16000 square feet (1486 square meters) include conference space. This business-friendly hotel also offers a terrace, multilingual staff, and gift shops/newsstands. Onsite parking is available (surcharge).

Hilton Knoxville has designated areas for smoking.

Marble City Kitchen - This restaurant specializes in southern cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.
Firefly - Onsite bar. Guests can enjoy alfresco dining (weather permitting). Open daily.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Self parking on site (USD 35 per night; includes in/out privileges)
  • Valet parking on site (USD 38 per night; includes in/out privileges)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Firefly
  • Marble City Kitchen

Things to do

  • 24-hour gym
  • Bicycle rentals
  • Seasonal outdoor pool

Family friendly

  • In-room refrigerator
  • Laundry facilities
  • Seasonal outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • 11 meeting rooms
  • 16,000 square feet of conference space
  • Business center
  • Computer station

Outdoors

  • Firepit
  • Outdoor entertainment area
  • Outdoor furniture
  • Picnic area
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Phone accessibility kit
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 18 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1981
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas (fines apply)
  • Double-glazed windows
  • Fireplace in lobby
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 65-inch LCD TV with premium satellite channels
  • MP3 dock
  • Pay movies

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in fee: USD 35
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The following facilities will be closed during the winter:
  • Swimming pool

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 100 per pet, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total (up to 50 lbs per pet)
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
3 children, up to the age of 18 years, can stay for free if using existing beds when occupying the parent or guardian's room

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 25.00 per night

We have included all charges provided to us by the property.

Optional extras

  • Self parking fee: USD 35.00 per night (in/out privileges)
  • Valet parking fee: USD 38.00 per night (in/out privileges)
  • Pet fee: USD 100 per pet, per stay
  • Service animals are exempt from fees
  • Early check-in fee: USD 35 (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The seasonal pool will be open from May to September
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hilton Hotel Knoxville
Hilton Knoxville
Knoxville Hilton
Hilton Knoxville Hotel Knoxville
Knoxville Hilton Hotel
Hilton Knoxville Hotel
Hilton Knoxville Hotel
Hilton Knoxville Knoxville
Hilton Knoxville Hotel Knoxville

Hilton Knoxville Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 833 out of 1383 reviews
Rating 8 - Good. 288 out of 1383 reviews
Rating 6 - Okay. 156 out of 1383 reviews
Rating 4 - Poor. 62 out of 1383 reviews
Rating 2 - Terrible. 44 out of 1383 reviews

9.0/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Emily

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked being able to walk to Neyland stadium and being downtown close to all the restaurants.
Stayed 3 nights in Aug 2024

2/10 Terrible

kheman

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst hotel in Knoxville
The worst experience of my life most of the electric appliances were either broken or not working and thermostat never worked!
Stayed 1 night in Oct 2024

10/10 Excellent

Stefano

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a nice stay at this hotel. It's got a great location in downtown close to a lot of nearby restaurants / shops / bars. Spacious room with a nice bed and a friendly staff.
Stayed 2 nights in Oct 2024

10/10 Excellent

karen

Excellent staff. Very friendly and helpful.
Stayed 1 night in Oct 2024

8/10 Good

Arthur

Stayed 3 nights in Oct 2024

2/10 Terrible

Nikki

Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
We had no hot water for 2 days. And the room had on odor to it.
Stayed 1 night in Oct 2024

10/10 Excellent

Noelle

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family get together
Check In easy & quick. Room clean & accommodating. Hotel overall was great. Would stay there again.
Stayed 2 nights in Oct 2024

10/10 Excellent

Helthon

Liked: Cleanliness, staff & service
Stayed 4 nights in Aug 2024

6/10 Okay

Susanne

Traveled with partner
Disliked: Cleanliness, amenities
Check in was weird. Staff asking me about the bank I use (popular chain) and why I didn’t know they don’t have a branch in my state. Overcharge for parking when they don’t own the garage and you can use the garage app to get a better price. Rooms are old and very noisy - hear the person in the next room coughing and tv all night. Charges for water bottles when other Hiltons provide for free.
Stayed 1 night in Oct 2024

10/10 Excellent

Stephen, Colorado Springs

Stayed 4 nights in Sep 2024

10/10 Excellent

Brenda

Stayed 1 night in Aug 2024

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice room and really nice people at the desk.
Stayed 1 night in Jul 2024

10/10 Excellent

Anna, Louisville

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 2 nights in Aug 2024

10/10 Excellent

Doreen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
just very goof
Stayed 2 nights in Oct 2024

10/10 Excellent

Elizabeth

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a great place to stay for game weekend. The staff was excellent. The outdoor bar was great after a long day with live music and fire pits. The staff made a big effort to make our stay fantastic. The location is great for walking to campus, restaurants, and shopping.
Stayed 3 nights in Oct 2024

8/10 Good

Julie

Liked: Cleanliness, staff & service, property conditions & facilities
We liked the downtown location and the property was clean/nice. The bed did sag in the middle which we didn't like.
Stayed 1 night in Oct 2024

10/10 Excellent

Fabio

Stayed 1 night in Oct 2024

2/10 Terrible

michael

Liked: Cleanliness, property conditions & facilities, room comfort
Vandalized car
My car was vandalized in the parking garage overnight. Windshield smashed and trunk and right side of car all scratched. Knoxville Police Department was much more responsive than anyone at the Hilton. Pretty sad look by the Hilton.
Stayed 1 night in Oct 2024

4/10 Poor

Kevin

Liked: Staff & service, room comfort
Stayed 1 night in Oct 2024

10/10 Excellent

Jay

Stayed 3 nights in Sep 2024

10/10 Excellent

Jamal

Stayed 2 nights in May 2024

10/10 Excellent

Shauna, Colorado Springs

Liked: Property conditions & facilities
Highly recommend!!! Wonderful stay. Staff is incredible and having a Starbucks in the lobby is ideal for me. Marble City Kitchen was delicious. Any trip to Knoxville should include this hotel.
Stayed 2 nights in Oct 2024

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I've stayed here before. It is a perfect location if you are attending a concert at the Bijou and want to be able to walk to and from show.
Stayed 1 night in Oct 2024

6/10 Okay

Roberta

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Paid parking only, not advertised
It would've been nice to know there was no free parking. $30 to park at a hotel for one night is a little steep.
Stayed 1 night in Oct 2024

10/10 Excellent

Sarah

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great
Stayed 1 night in Sep 2024