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Hilton Knoxville

3.5 star property

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Photo gallery for Hilton Knoxville

Alfresco dining, open daily
Premium bedding, in-room safe, desk, blackout drapes
Exterior
Seasonal outdoor pool
Executive Room, 2 Queen Beds, River View | Premium bedding, in-room safe, desk, blackout drapes

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • 24/7 front desk
  • Room service
  • Housekeeping

Explore the area

Map
501 W Church Ave, Knoxville, TN, 37902
  • Knoxville Convention Center
    ‪3 min walk‬
  • University of Tennessee
    ‪9 min walk‬
  • Neyland Stadium
    ‪15 min walk‬
  • Knoxville, TN (TYS-McGhee Tyson)
    ‪20 min drive‬

Room options

Superior Room, 2 Queen Beds, City View

  • Sleeps 4
  • 2 Queen Beds

Superior Room, 1 King Bed, City View

  • Sleeps 2
  • 1 King Bed

Superior Room, Multiple Beds, City View

  • Sleeps 4
  • 2 King Beds

View all photos for Room,1 King Bed Accessible, Bathtub

Premium bedding, in-room safe, desk, blackout drapes

Room,1 King Bed Accessible, Bathtub

  • Sleeps 4
  • 1 King Bed

View all photos for Executive Room, 2 Queen Beds, River View

Executive Room, 2 Queen Beds, River View | Premium bedding, in-room safe, desk, blackout drapes

Executive Room, 2 Queen Beds, River View

  • River view
  • Sleeps 4
  • 2 Queen Beds

Room, Multiple Beds

  • Sleeps 4
  • 2 King Beds

View all photos for Room, 1 King Bed

Premium bedding, in-room safe, desk, blackout drapes

Room, 1 King Bed

  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Queen Beds

Room, 2 Queen Beds | Premium bedding, in-room safe, desk, blackout drapes

Room, 2 Queen Beds

  • Sleeps 4
  • 2 Queen Beds

View all photos for Parlor, King Murphy Bed and Sofa Bed

Parlor, King Murphy Bed and Sofa Bed | Living area | 65-inch LCD TV with satellite channels, TV, pay movies

Parlor, King Murphy Bed and Sofa Bed

  • River view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed Accessible (Roll-in Shower)

Premium bedding, in-room safe, desk, blackout drapes

Room, 1 King Bed Accessible (Roll-in Shower)

  • Sleeps 4
  • 1 King Bed

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The price is $263 total
includes taxes & fees
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About this property

Hilton Knoxville

Hotel in Downtown Knoxville
Along with a restaurant, this smoke-free hotel has a 24-hour fitness center and a bar/lounge. WiFi in public areas is free. Other amenities include a snack bar/deli, a coffee shop/cafe, and valet parking. Housekeeping is available on request.
Hilton Knoxville offers 320 accommodations with MP3 docking stations and safes. Beds feature premium bedding. A pillow menu is available. 65-inch LCD televisions come with premium satellite channels and pay movies. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

This Knoxville hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Refrigerators, hypo-allergenic bedding, and change of towels can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include a 24-hour fitness center and a seasonal outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Hilton Knoxville features a 24-hour fitness center and a seasonal outdoor pool. Dining options at the hotel include a restaurant, a coffee shop/cafe, and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. A computer station is located on site and wireless Internet access is complimentary.

Business-related amenities consist of a business center and 11 meeting rooms. Event facilities measuring 16000 square feet (1486 square meters) include conference space. This business-friendly hotel also offers a terrace, multilingual staff, and gift shops/newsstands. Onsite parking is available (surcharge).

Hilton Knoxville is a smoke-free property.

Marble City Kitchen - This restaurant specializes in southern cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.
Firefly - Onsite bar. Guests can enjoy alfresco dining (weather permitting). Open daily.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Self parking on site (USD 35 per night; includes in/out privileges)
  • Valet parking on site (USD 38 per night; includes in/out privileges)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Firefly
  • Marble City Kitchen

Things to do

  • 24-hour gym
  • Bicycle rentals
  • Seasonal outdoor pool
  • TV in common areas

Family friendly

  • In-room refrigerator
  • Seasonal outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • 11 meeting rooms
  • 16,000 square feet of conference space
  • Business center
  • Computer station

Outdoors

  • Firepit
  • Outdoor entertainment area
  • Outdoor furniture
  • Picnic area
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Phone accessibility kit
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 18 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Ballroom
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1981
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Fireplace in lobby
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 65-inch LCD TV with premium satellite channels
  • MP3 dock
  • Pay movies

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The following facilities will be closed during the winter:
  • Swimming pool

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 100 per pet, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total (up to 50 lbs per pet)
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
3 children, up to the age of 18 years, can stay for free if using existing beds when occupying the parent or guardian's room

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 25.00 per night

We have included all charges provided to us by the property.

Optional extras

  • Self parking fee: USD 35.00 per night (in/out privileges)
  • Valet parking fee: USD 38.00 per night (in/out privileges)
  • Pet fee: USD 100 per pet, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The seasonal pool will be open from May to September
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hilton Hotel Knoxville
Hilton Knoxville
Knoxville Hilton
Hilton Knoxville Hotel Knoxville
Knoxville Hilton Hotel
Hilton Knoxville Hotel
Hilton Knoxville Hotel
Hilton Knoxville Knoxville
Hilton Knoxville Hotel Knoxville

Hilton Knoxville Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 870 out of 1465 reviews
Rating 8 - Good. 302 out of 1465 reviews
Rating 6 - Okay. 179 out of 1465 reviews
Rating 4 - Poor. 62 out of 1465 reviews
Rating 2 - Terrible. 52 out of 1465 reviews

9.0/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Abbey

Stayed 2 nights in Nov 2024

10/10 Excellent

Brittney

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing quick trip!
Stayed 1 night in Feb 2025

8/10 Good

Cynthia

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Excellant customer service
Stayed 1 night in Feb 2025

8/10 Good

lavonne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2025

8/10 Good

Sara

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

6/10 Okay

Tatum

Traveled with partner
Liked: Staff & service
Peeling paint and mildew on the ceiling of the bathroom
Stayed 1 night in Feb 2025

10/10 Excellent

Max

Stayed 1 night in Feb 2025

6/10 Okay

Amanda

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Any employee we dealt with was either very rude or didn’t know what they were doing. Other than that, it was a decent hotel. Clean room & comfy beds.
Stayed 2 nights in Feb 2025

6/10 Okay

Victor

Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Room was spacious. Staff at the check in was courteous, with a smooth tone, and helpful. She even spoke Spanish to accommodate us. However, the facilities and the room needs remodeling. At night, there is no security and anybody can access the facilities, even your room’s floor.
Stayed 2 nights in Feb 2025

8/10 Good

william

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

Jeff

Stayed 2 nights in Feb 2025

10/10 Excellent

Linda Jurata

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2025

10/10 Excellent

Debbie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay very clean. Loved both the Marriot and The Oliver.
Stayed 1 night in Feb 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

Jaquan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property. Staff was very friendly. Location was excellent.
Stayed 1 night in Jan 2025

10/10 Excellent

Michael, JOHNSON CITY

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

2/10 Terrible

Scott

Stayed 1 night in Feb 2025

10/10 Excellent

Tim Mario

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed everything about the property! Front desk staff, was very welcoming and helpful! The hotel had every accommodation you could think of! We would definitely stay there again!
Stayed 2 nights in Feb 2025

8/10 Good

vickie

Traveled with family
Liked: Cleanliness, staff & service, amenities
Although rooms and common areas were very clean tge surroundings were dated. A renovation is in order! Staff was exceptional! Paid for valet but due to overnight street closure had to walk out in the pouring rain to get vehicle. Overall 6 out of a 10.
Stayed 1 night in Feb 2025

8/10 Good

Robert

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We love the Hilton Knoxville and its location to Market Square and concert venues. The rooms themselves are probably ready for a bit of updating, but the stay is always enjoyable.
Stayed 1 night in Feb 2025

10/10 Excellent

William, Richmond

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beds were very comfortable!! Nice and quiet!!
Stayed 3 nights in Feb 2025

2/10 Terrible

Deborah

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the worst Hilton chain hotel I've stayed in. The tub was filthy due to next unit's plumbing issue (hallway carpet was flooded), the bathroom has no vent/fan, slow drain, very loud heater, rusty light fixtures... really not the Hilton quality we've been so accustomed to. I understand that Hilton can't do anything about the nonstop siren at night, but the dirty carpet on hallways and very loud heater are just two examples of the decrepit condition this hotel is in. While the staff said they were sorry and the manager comped us for parking, it didn't make up for the two sleep deprived nights and disgusting bathroom situation. We spent 450 for two nights.
Stayed 2 nights in Feb 2025

10/10 Excellent

Stephen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2025

10/10 Excellent

William

Liked: Cleanliness, amenities
Friendly staff
Stayed 1 night in Feb 2025

6/10 Okay

Cheri

Liked: Staff & service
Stayed 1 night in Feb 2025