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DoubleTree by Hilton Kitchener

4.0 star property

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Photo gallery for DoubleTree by Hilton Kitchener

Lobby
Meeting facility
Pool
Pillowtop beds, in-room safe, desk, blackout drapes
Front of property - evening/night

Reviews

8.4 out of 10
Very good

Popular amenities

  • Room service
  • Bar
  • 24/7 front desk
  • Housekeeping
  • Air conditioning

Explore the area

Map
30 Fairway Rd S, Kitchener, ON, N2A2N2
  • Chicopee Ski and Summer Resort
    ‪15 min walk‬
  • Kitchener Memorial Auditorium Complex
    ‪4 min drive‬
  • Bingemans
    ‪8 min drive‬
  • Kitchener, ON (YKF-Region of Waterloo Intl.)
    ‪8 min drive‬

Room options

View all photos for Room, 2 Queen Beds

Pillowtop beds, in-room safe, desk, blackout drapes

Room, 2 Queen Beds

  • 338 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed

Pillowtop beds, in-room safe, desk, blackout drapes

Room, 1 King Bed

  • 338 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed with Sofa bed

42-inch TV with satellite channels, iPod dock, pay movies

Room, 1 King Bed with Sofa bed

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed, Accessible (Hearing)

Pillowtop beds, in-room safe, desk, blackout drapes

Room, 1 King Bed, Accessible (Hearing)

  • 338 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed

Pillowtop beds, in-room safe, desk, blackout drapes

Room, 1 King Bed

  • 338 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed

Pillowtop beds, in-room safe, desk, blackout drapes

Suite, 1 King Bed

  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible (Mobility & Hearing, Roll-in Shower)

Combined shower/tub, hydromassage showerhead, free toiletries

Room, 2 Queen Beds, Accessible (Mobility & Hearing, Roll-in Shower)

  • Sleeps 6
  • 2 Queen Beds

View all photos for Room, 1 King Bed with Sofa bed, Accessible (Hearing)

Combined shower/tub, hydromassage showerhead, free toiletries

Room, 1 King Bed with Sofa bed, Accessible (Hearing)

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, Multiple Beds, Non Smoking

42-inch TV with satellite channels, iPod dock, pay movies

Room, Multiple Beds, Non Smoking

  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

Similar properties

Exterior

Crowne Plaza Kitchener-Waterloo by IHG

  • Pool
  • Spa
  • Free WiFi
  • Restaurant
4.1 out of 5, Very Good, (1118)
The price is $138
per night
$162 total
includes taxes & fees
May 15 - May 16
Crowne Plaza Kitchener-Waterloo by IHG

About this property

DoubleTree by Hilton Kitchener

4-star hotel in Centreville Chicopee
Along with a bar/lounge, this smoke-free hotel has a conference center and conference space. Free WiFi in public areas and free self parking are also provided. Additionally, concierge services, dry cleaning, and laundry facilities are onsite.
DoubleTree by Hilton Kitchener offers 75 air-conditioned accommodations with iPod docking stations and safes. Beds feature pillowtop mattresses. A pillow menu is available. Televisions come with premium satellite channels and pay movies. Bathrooms include shower/tub combinations with hydromassage showerheads, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

The recreational activities listed below are available either on site or nearby; fees may apply.
DoubleTree by Hilton Kitchener features a vending machine, multilingual staff, and tour/ticket assistance. Event facilities measuring 10000 square feet (929 square meters) include a conference center. A computer station is located on site and wireless Internet access is complimentary. A bar/lounge is on site where guests can unwind with a drink. This Art Deco hotel also offers concierge services, a fireplace in the lobby, and laundry facilities. Complimentary self parking is available on site.

DoubleTree by Hilton Kitchener is a smoke-free property.

Buffet breakfasts are available for a surcharge on weekdays between 6:30 AM and 10:30 AM and on weekends between 6:30 AM and 11:00 AM.
Room service (during limited hours) is available.

Languages

Arabic, English, Filipino, Hindi, Japanese, Polish, Serbian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free RV/bus/truck parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:30 AM on weekdays and 6:30 AM to 11:00 AM on weekends; CAD 18.95 for adults and CAD 11.95 for children
  • A bar/lounge

Things to do

  • TV in common areas

Family friendly

  • In-room crib
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 10 meeting rooms
  • Computer station
  • Conference center (10,000 square feet of space)

Outdoors

  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • No elevator
  • Phone accessibility kit
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 6 floors
  • Art Deco architecture
  • Ballroom
  • Banquet hall
  • Built in 1969
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Pillow menu
  • Pillowtop mattress
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Shower/bathtub combination
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 42-inch TV with premium satellite channels
  • iPod dock
  • Pay movies

Food and drink

  • Coffee/tea maker
  • Limited room service

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Mobile key entry
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in time starts at 3:00 PM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of CAD 50 per pet, per stay, plus a deposit of CAD 50.00 per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 total (up to 50 lbs per pet)
Pets cannot be left unattended

Children and extra beds

Children are welcome
4 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for CAD 20.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • 4 percent destination fee will be charged

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately CAD 18.95 for adults and CAD 11.95 for children
  • Pet deposit: CAD 50.00 per stay
  • Pet fee: CAD 50 per pet, per stay
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: CAD 20.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a smoke detector, a security system, and window guards
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Holiday Inn Hotel Kitchener-Waterloo
Holiday Inn Kitchener-Waterloo
Kitchener-Waterloo Holiday Inn
Holiday Inn Kitchener-Waterloo Hotel
Holiday Inn Kitchener Waterloo Conference Center
Holiday Inn Kitchener-Waterloo Conference Center Hotel
Holiday Inn Kitchener-Waterloo Conference Center Kitchener
Holiday Inn Kitchener-Waterloo Conference Center Hotel Kitchener
Sunbridge Kitchener
DoubleTree by Hilton Kitchener Hotel
DoubleTree by Hilton Kitchener Kitchener
DoubleTree by Hilton Kitchener Hotel Kitchener

DoubleTree by Hilton Kitchener Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 228 out of 444 reviews
Rating 8 - Good. 124 out of 444 reviews
Rating 6 - Okay. 40 out of 444 reviews
Rating 4 - Poor. 25 out of 444 reviews
Rating 2 - Terrible. 27 out of 444 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

2/10 Terrible

BMO

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very bad experience with this hotel

I traveled and got to the hotel around midnight. I had to wait for more than 45 minutes because the system was not allowing the employee to take the safety deposit from my credit card due to a system error. Room was not clean. I had spots on almost everything. I called reception and asked for a spoon, they completely ignored me and never called me back
Stayed 1 night in Jan 2025

2/10 Terrible

Verified traveler

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dirty room and the service was terr
Stayed 1 night in Jan 2025

2/10 Terrible

Kevin

Stayed 2 nights in Jan 2025

2/10 Terrible

Dennis

Disliked: Staff & service
The Website and the front desk did not notify me that the pool was not open and did not give a refund for the room
Stayed 1 night in Jan 2025

10/10 Excellent

Alex

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

6/10 Okay

Liam

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness

Dirty but modern

The pool was emptied during our visit which was too bad because we pick hotels with pools for an activity with our kids. When we entered the room, there was a mess all over the carpet. It certainly wasn’t vacuumed. The bathroom soap was out of the box and a used towel was thrown on the sink. Other than this, the hotel was very modern and the room was spacious.
Stayed 1 night in Jan 2025

10/10 Excellent

Mihaela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay and good sleep!
Stayed 1 night in Dec 2024

10/10 Excellent

William

Stayed 1 night in Dec 2024

10/10 Excellent

Carilyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location

This was a great location for us to stay before our flight the next day. 10 min drive to the airport. There were wonderful restaurants we could just walk to.
Stayed 1 night in Dec 2024

8/10 Good

Tammy

Stayed 1 night in Jan 2025

8/10 Good

Alison

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The washing machine area was extremely loud. Only one dryer was working. Front desk had no change. The gym only one Treadmill was working, I was there for over a week not fixed. Peloton bikes were not easy to use and front desk did not know anything.
Stayed 9 nights in Jan 2025

10/10 Excellent

Alen, Whitby

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

6/10 Okay

Daniel

Traveled with family
Liked: Cleanliness, staff & service
Noisy kids with no control; 1 hour with them playing along the corridor with no words from hotel staff. Pool on maintenance; I guess bad timing for us.
Stayed 1 night in Jan 2025

8/10 Good

Isaac

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good option to stay
Stayed 2 nights in Jan 2025

10/10 Excellent

Tracy

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2024

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

4/10 Poor

Sajad

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was beyond my expectations didn’t had enough beds and wanted us to pay extra for the breakfast while i thought breakfast is included in every reservation plus room was in basement and they didn’t give me any options for changing the room.
Stayed 5 nights in Dec 2024

8/10 Good

Philip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A bit disappointed that the breakfast buffet wasn’t offered
Stayed 1 night in Dec 2024

6/10 Okay

Dania

Traveled with pets
Liked: Cleanliness, property conditions & facilities
Clean and tidy
Stayed 2 nights in Dec 2024

10/10 Excellent

Barbara

Traveled with partner
Front desk staff extremely friendly. The warm cookies at check in are a nice added touch. The beds are like sleeping on a cloud and so are the pillows. We will definitely be back.
Stayed 2 nights in Dec 2024

10/10 Excellent

Mahrukh

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. Friendly staff. Fair price!
Stayed 1 night in Dec 2024

10/10 Excellent

John

Stayed 1 night in Nov 2024

6/10 Okay

Daniel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The early check-in option was confirmed on the phone before making the reservation, but once I was there, no chance; after 1 hour of waiting there was a chance for early check-in paying an additional 50. There was no option to use any of the business areas to work while waiting, as it was inside the hotel. They barely let me use the lobby sofa to work while I waited. Pet-friendly, but there were no clear advertising cost conditions; there was an exception for service animals. Surprisingly, they didn't accept the scanned certificate; only the hard original was accepted.
Stayed 1 night in Dec 2024

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff, nice restaurant, great stay
Stayed 2 nights in Dec 2024

8/10 Good

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
X
Stayed 1 night in Dec 2024