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Holiday Inn Express Hotel & Suites Waterloo - St Jacobs, an IHG Hotel

2.5 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Holiday Inn Express Hotel & Suites Waterloo - St Jacobs, an IHG Hotel

Check-in/check-out kiosk
Point of interest
Exterior
Suite, 1 King Bed, Jetted Tub | Egyptian cotton sheets, hypo-allergenic bedding, Select Comfort beds
Indoor pool

Reviews

8.4 out of 10

Very good

Popular amenities

  • Pool
    Pool
  • Breakfast included
    Breakfast included
  • 24/7 front desk
    24/7 front desk
  • Air conditioning
    Air conditioning
  • Gym
    Gym
  • Free WiFi
    Free WiFi

Explore the area

Map
14 Benjamin Rd, Farmer's Market Road, Township of Woolwich, ON, N2V 2J9
  • St. Jacobs Market District Visitor Information Centre
    1 min walk
  • St. Jacobs Outlets
    2 min walk
  • St. Jacobs Country Playhouse
    3 min walk
  • Kitchener, ON (YKF-Region of Waterloo Intl.)
    21 min drive

Room options

View all photos for Standard Room, 2 Queen Beds, Accessible

Egyptian cotton sheets, hypo-allergenic bedding, Select Comfort beds

Standard Room, 2 Queen Beds, Accessible

  • 323 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds

Egyptian cotton sheets, hypo-allergenic bedding, Select Comfort beds

Suite, 2 Queen Beds

  • 398 sq ft
  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Jetted Tub

Suite, 1 King Bed, Jetted Tub | Egyptian cotton sheets, hypo-allergenic bedding, Select Comfort beds

Suite, 1 King Bed, Jetted Tub

  • 355 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds

Egyptian cotton sheets, hypo-allergenic bedding, Select Comfort beds

Standard Room, 2 Queen Beds

  • 323 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room

Egyptian cotton sheets, hypo-allergenic bedding, Select Comfort beds

Standard Room

  • Sleeps 2
  • 1 King Bed OR 1 Queen Bed

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed | Egyptian cotton sheets, hypo-allergenic bedding, Select Comfort beds

Standard Room, 1 King Bed

  • 344 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed with Sofa bed

Egyptian cotton sheets, hypo-allergenic bedding, Select Comfort beds

Suite, 1 King Bed with Sofa bed

  • 398 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, Multiple Beds

Suite, Multiple Beds | Egyptian cotton sheets, hypo-allergenic bedding, Select Comfort beds

Suite, Multiple Beds

  • 398 sq ft
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Standard Room, 1 King Bed, Accessible

Egyptian cotton sheets, hypo-allergenic bedding, Select Comfort beds

Standard Room, 1 King Bed, Accessible

  • 355 sq ft
  • Sleeps 2
  • 1 King Bed

Similar properties

Exterior

Hampton Inn & Suites by Hilton Waterloo St. Jacobs

Pool
Breakfast included
Pet friendly
Parking included
4.4 out of 5, Excellent, (1000)
The price is $203
per night
$249 total
includes taxes & fees
Dec 7 - Dec 8
Hampton Inn & Suites by Hilton Waterloo St. Jacobs

About this property

Holiday Inn Express Hotel & Suites Waterloo - St Jacobs, an IHG Hotel

Township of Woolwich hotel walkable to St Jacobs Farmers Market
This hotel features an indoor pool, a fitness center, and a snack bar/deli. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, coffee/tea in a common area, a business center, and conference space are onsite.
Holiday Inn Express Hotel & Suites Waterloo - St Jacobs, an IHG Hotel offers 103 accommodations with laptop-compatible safes and complimentary newspapers. Each accommodation is individually furnished and decorated. Select Comfort beds feature Egyptian cotton sheets. 42-inch LED televisions come with premium digital channels. Guests can make use of the in-room refrigerators, microwaves, and coffee/tea makers. Bathrooms include designer toiletries, complimentary toiletries, and hair dryers.

This Township of Woolwich hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is offered daily and hypo-allergenic bedding can be requested.

Recreational amenities at the hotel include an indoor pool and a fitness center.

Children under 16 years old are not allowed in the swimming pool or fitness facility without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

Holiday Inn Express Hotel & Suites Waterloo - St Jacobs, an IHG Hotel features an indoor pool and a fitness center. The hotel offers a snack bar/deli. A complimentary breakfast is offered. A computer station is located on site and wireless Internet access is complimentary.

Business-related amenities consist of a business center and a meeting room. Event facilities measuring 1200 square feet (111 square meters) include conference space. This business-friendly hotel also offers a terrace, a vending machine, and tour/ticket assistance. Onsite self parking is complimentary.

Guests are offered a complimentary buffet breakfast.

Languages

English, Filipino, French, German, Hindi, Indonesian, Italian, Spanish, Ukrainian

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • RV/bus/truck parking on site

Food and drink

  • Free buffet breakfast
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • Gym
  • Indoor pool
  • TV in common areas

Family friendly

  • Free crib
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • 1,200 square feet of conference space
  • Business center
  • Computer station
  • Meeting room

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 6 floors
  • Banquet hall
  • Built in 2013
  • Designated smoking areas
  • Traditional architecture

Room amenities

Bedroom

  • Egyptian cotton sheets
  • Free crib
  • Hypo-allergenic bedding
  • Rollaway/extra bed (surcharge)
  • Select Comfort mattress

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 42-inch LED TV with premium digital channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Free local calls
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 21

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for CAD 25.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Rollaway bed fee: CAD 25.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)

We should mention

Pool access available from 6 AM to 10 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Children under 16 years old are not allowed in the swimming pool or fitness facility without adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Holiday Inn Express Hotel St Jacobs
Holiday Inn Express Hotel St Jacobs Hotel
Holiday Inn Express Hotel St Jacobs Hotel Waterloo
Holiday Inn Express Waterloo St Jacobs Township of Woolwich
Holiday Inn Express Hotel & Suites Waterloo - St Jacobs Ontario
Holiday Inn Express Hotel Suites Waterloo St Jacobs
Express Waterloo St Jacobs To
Holiday Inn Express Hotel Suites Waterloo St Jacobs

Holiday Inn Express Hotel & Suites Waterloo - St Jacobs, an IHG Hotel Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 566 out of 1112 reviews" "
Rating 8 - Good. 329 out of 1112 reviews" "
Rating 6 - Okay. 127 out of 1112 reviews" "
Rating 4 - Poor. 49 out of 1112 reviews" "
Rating 2 - Terrible. 41 out of 1112 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Lynn

Traveled with partner
Liked: Amenities
No comment
Stayed 2 nights in Aug 2024

10/10 Excellent

Pam

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Staff were wonderful & very helpful. They were extremely pleasant & accommodating. Breakfast was great & the offerings changed daily which we really enjoyed. Coffee & tea being available 24/7 was a bonus. Other than the pillows, the room was very comfortable. My only suggestion is the walls & carpet near/in the elevators were quite worn and could use an upgrade. But overall, this was a good hotel in a perfect location at a great price. We would definitely return again.
Stayed 2 nights in Aug 2024

8/10 Good

Elspeth

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the theatre. They need to replace the chairs in the room. They’re not just worn, they should be in the garbage.
Stayed 1 night in Aug 2024

8/10 Good

Darlene

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2024

6/10 Okay

Carla

Liked: Staff & service
It’s clean. Not the best. Breakfast could’ve be better. Pool is nice for the kids.
Stayed 1 night in Aug 2024

8/10 Good

Jeff

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Aug 2024

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

6/10 Okay

Elizabeth

Traveled with partner
Disliked: Cleanliness, staff & service, amenities
Not very clean. At first glance it may look clean but its not. Our bathroom was dirty. The floor was not clean. Our bedding smelled of body odor. Most of the staff didn't speak english.
Stayed 3 nights in Aug 2024

10/10 Excellent

Pauline

Liked: Cleanliness, property conditions & facilities
Loved it very clean very friendly beautiful rooms amazing
Stayed 1 night in Aug 2024

6/10 Okay

Lorie

Traveled with group
Poo smell
Horrible smell from nearby farmers’ market permeated the hallways, even when smell had dissipated outside.
Stayed 1 night in Aug 2024

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff. Clean. Well maintained. Great breakfast.
Stayed 1 night in Aug 2024

8/10 Good

John

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff very safe
Stayed 1 night in Jul 2024

10/10 Excellent

Karon

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always enjoy my stay at this location. Not that it’s a big deal, but my only concern is the very cold breakfast. The format in which it is laid out, makes it very congested for people to enter. Not a big deal if you don’t want breakfast
Stayed 1 night in Aug 2024

6/10 Okay

Manuel

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We checked in in the evening. When we got to the room things were okay until we saw we were given a room with wheelchair access. The bathroom had a shower for wheelchair, not a tub or regular shower. Also the sink had an extremely small counter. Not what we wanted or expected. Very disappointing.
Stayed 1 night in Aug 2024

4/10 Poor

Patrick

Traveled with family
Disliked: Amenities, property conditions & facilities
Hotel was convenient if you are planning to visit the Farmer's Market located right across the street, unfortunately it was not open by the time we arrived and is only open 3 days a week. Unfortunately the day we arrived the farmers were working in the fields so the entire hotel and outside smelled really bad; the rooms itself somehow were spared. Overall rooms are spacious however are very dated; when we arrived our room had no towels but the staff were quick to bring us up some when we called down. Breakfast was good with lots of options (eggs, pancakes, muffins, cereal ).
Stayed 1 night in Aug 2024

6/10 Okay

Nicole

Traveled with family and small children
Disliked: Staff & service
The whole hotel smelled like dirty feet. The people at the front desk were very abrupt. Check out is 12pm, I got an aggressive knock at my door at 11:50am telling me I needed to check out even though I was on my way out already.
Stayed 1 night in Aug 2024

10/10 Excellent

hugh

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
staff were very helpful.
Stayed 2 nights in Aug 2024

10/10 Excellent

Cathy

Traveled with family and small children
It was very convenient to the Market and also had a restaurant right next door.
Stayed 1 night in Aug 2024

10/10 Excellent

Maria

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Clean hotel Close to the market Easy check in and out Spacious rooms with mini kitchen Breakfast was great
Stayed 1 night in Aug 2024

10/10 Excellent

Lorie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

8/10 Good

Hal

Stayed 1 night in Aug 2024

10/10 Excellent

Samuel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice breakfast with turkey and pork sausages for various religious observances. Very supportive and friendly staff. Really close to the Farmer's Market within 5 minutes of walking distance (which is open on Thurs and Sats all year round and Tues also in the summer time). Very nice swimming pool. Very clean washroom
Stayed 1 night in Aug 2024

10/10 Excellent

Neil

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It met our expectations
Stayed 1 night in Aug 2024

10/10 Excellent

Temidayo

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2024

6/10 Okay

Daniel

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
Hotel is starting to look old and the cleanest must be improved.
Stayed 5 nights in Aug 2024