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Crowne Plaza Kitchener-Waterloo by IHG

4.0 star property

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Photo gallery for Crowne Plaza Kitchener-Waterloo by IHG

Exterior
Meeting facility
Standard Room, 2 Queen Beds | 1 bedroom, premium bedding, desk, blackout drapes
Exterior
Exterior

Reviews

8.2 out of 10
Very good

Popular amenities

  • Room service
  • Bar
  • 24/7 front desk
  • Spa
  • Housekeeping
  • Parking available
$129
includes taxes & fees
Sep 1 - Sep 2

Explore the area

View in a map
105 King St E, Kitchener, ON, N2G2K8
  • Centre In The Square
    ‪8 min walk‬
  • Kitchener Memorial Auditorium Complex
    ‪20 min walk‬
  • Bingemans
    ‪6 min drive‬
  • Kitchener, ON (YKF-Region of Waterloo Intl.)
    ‪14 min drive‬

Room options

View all photos for Standard Room

1 bedroom, premium bedding, desk, blackout drapes

Standard Room

  • City view
  • Sleeps 2
  • 1 Twin Bed

View all photos for Junior Suite, 1 King Bed

Junior Suite, 1 King Bed | 1 bedroom, premium bedding, desk, blackout drapes

Junior Suite, 1 King Bed

8.8 out of 10
Excellent
(6 reviews)
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 1 King Bed

1 bedroom, premium bedding, desk, blackout drapes

Premium Room, 1 King Bed

8.8 out of 10
Excellent
(25 reviews)
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 2 Queen Beds

Premium Room, 2 Queen Beds | 1 bedroom, premium bedding, desk, blackout drapes

Premium Room, 2 Queen Beds

8.4 out of 10
Very good
(8 reviews)
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds

1 bedroom, premium bedding, desk, blackout drapes

Standard Room, 2 Queen Beds

8.4 out of 10
Very good
(88 reviews)
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Premium Room, 1 King Bed, Accessible Bathtub (Communication, Accessible Tub)

1 bedroom, premium bedding, desk, blackout drapes

Premium Room, 1 King Bed, Accessible Bathtub (Communication, Accessible Tub)

10.0 out of 10
Exceptional
(1 review)
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

1 bedroom, premium bedding, desk, blackout drapes

Standard Room, 1 King Bed

9.2 out of 10
Wonderful
(46 reviews)
  • City view
  • Sleeps 2
  • 1 King Bed

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Exterior

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About this property

Crowne Plaza Kitchener-Waterloo by IHG

4-star hotel in Downtown Kitchener
This smoke-free hotel features a full-service spa, an indoor pool, and a restaurant. WiFi in public areas is free. Other amenities include a bar/lounge, a conference center, and self parking.
Crowne Plaza Kitchener-Waterloo by IHG offers 201 accommodations with coffee/tea makers and designer toiletries. Beds feature premium bedding. 37-inch LED televisions come with cable channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include bathtubs or showers with deep soaking bathtubs, rainfall showerheads, and hydromassage showerheads. Bathrooms are also outfitted with complimentary toiletries and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Karma Medi Spa has 3 treatment rooms including rooms for couples. Services include facials, body wraps, body scrubs, and body treatments. The spa is equipped with a mud bath and a sauna. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy. The spa is open daily.
Crowne Plaza Kitchener-Waterloo by IHG features a full-service spa and an indoor pool. The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. A computer station is located on site and wired and wireless Internet access is complimentary.

This 4-star property offers access to a business center and 11 meeting rooms. Event facilities measuring 15000 square feet (1394 square meters) include a conference center. This business-friendly hotel also offers spa services, a vending machine, and multilingual staff. Onsite parking is available (surcharge).

Crowne Plaza Kitchener-Waterloo by IHG is a smoke-free property.

Aqua Lounge Restaurant - This restaurant specializes in American cuisine and serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available.
Aqua Lounge Restaurant - This bar specializes in American cuisine and serves dinner only. Open daily.
Late night fare is available from room service (during limited hours).

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Height restrictions apply for onsite parking
  • Secured, covered self parking on site (CAD 12 per night)
  • Wheelchair-accessible parking available

Food and drink

  • A bar/lounge
  • A restaurant

Restaurants on site

  • Aqua Lounge Restaurant
  • Aqua Lounge Restaurant

Things to do

  • Full-service spa
  • Indoor pool

Family friendly

  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • 11 meeting rooms
  • Business center
  • Computer station
  • Conference center (15,000 square feet of space)

Full-service spa

  • 3 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hydrotherapy
  • Massage
  • Mud bath
  • Sauna
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom

More

  • 1 building
  • 10 floors
  • Ballroom
  • Banquet hall
  • Fireplace in lobby
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathtub or shower
  • Deep soaking bathtub or hydromassage showerhead
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 37-inch LED TV with cable channels

Food and drink

  • Coffee/tea maker
  • Late-night room service
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Minimum check-in age: 19

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Children up to the age of 17 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for CAD 15.0 per stay
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: CAD 250.00 per stay

We have included all charges provided to us by the property.

Optional extras

  • Covered self parking fee: CAD 12.00 per night (in/out privileges)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: CAD 15.0 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 6:00 AM to 10:00 AM
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Construction is underway at a neighboring building and there may be noise disturbance from the construction work
A car is recommended for transportation to and from this property
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Crowne Plaza Kitchener-Waterloo Hotel
Crowne Plaza Kitchener-Waterloo
Delta Kitchener-Waterloo Hotel Kitchener
Crowne Plaza Kitchener Waterloo
Crowne Plaza Kitchener-Waterloo by IHG Hotel
Crowne Plaza Kitchener Waterloo an IHG Hotel
Crowne Plaza Kitchener-Waterloo by IHG Kitchener
Crowne Plaza Kitchener-Waterloo by IHG Hotel Kitchener

Crowne Plaza Kitchener-Waterloo by IHG Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 638 out of 1302 reviews
Rating 8 - Good. 355 out of 1302 reviews
Rating 6 - Okay. 179 out of 1302 reviews
Rating 4 - Poor. 54 out of 1302 reviews
Rating 2 - Terrible. 76 out of 1302 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

2/10 Terrible

Sahar

Stayed 1 night in May 2025

10/10 Excellent

Kelly

Stayed 3 nights in May 2025

4/10 Poor

Paul

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
With an unusually cold weekend or room had NO heat. NOTHING. Front Desk advised heat was already turned off for the year and air conditioning only was available!!! They provided a small space heater that was still inadequate. Slept with my hoodie on! Insane. I complained that one of my windows that opened to a rooftop would not lock. Was advised it would be looked into. Nothing done. Did not feel secure. Both unacceptable.
Stayed 2 nights in May 2025

8/10 Good

Risel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Extremely comfortable bed. Excellent hospitality. Appears a little dated, but overall an excellent stay. Great breakfast choices. Good gym.
Stayed 1 night in May 2025

8/10 Good

Anthony, Harrowsmith

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great beds, great location near market. One bank of elevators was not working making for a long trek to the room through a maze. Parking was confusing and a bit inconvenient
Stayed 2 nights in May 2025

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

Zainab

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
The property was clean and the staff was very helpful and nice.
Stayed 1 night in May 2025

8/10 Good

Deven

Stayed 1 night in May 2025

2/10 Terrible

Marlena

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
I booked a night for a Mother Daughter get away. We were excited there was a pool but there were private lessons going on (we were told we could swim at the same time). The instructors were VERY rude and gave us filthy looks the entire time. Will never come back
Stayed 1 night in May 2025

6/10 Okay

John

Traveled with family
Disliked: Cleanliness, property conditions & facilities
The floor of the 3rd floor hallway was filthy and there was a white powder along the floor. Our room had a sliding door out to the street on the 3rd floor and it did not lock, or close tightly. The bathroom is tiny and dark. The walls seem paper thin.
Stayed 1 night in May 2025

8/10 Good

Breanna

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in May 2025

6/10 Okay

jason

Traveled with family
Liked: Staff & service
Couldn’t use heat. Only one set of elevators in use and bathroom a little grungy
Stayed 2 nights in May 2025

10/10 Excellent

Marlon

Liked: Cleanliness, staff & service, property conditions & facilities
Customer service and staff were exceptional.
Stayed 2 nights in May 2025

8/10 Good

Deven

Traveled with family
Liked: Cleanliness, staff & service
Room was really warm, pictures made bathroom look larger. Overall it was okay.
Stayed 2 nights in May 2025

8/10 Good

Tanya

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Amazing breakfast
Stayed 1 night in May 2025

10/10 Excellent

Marianne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s an older property but rooms and common areas are renovated. The parking is limited and under renovation. It’s a popular location for families who are there for competitions.
Stayed 1 night in May 2025

8/10 Good

Angela

Business traveler
Liked: Cleanliness
Hotel was good and breakfast was.great. The parking situation was pretty sketchy and.the whole lobby and resturant smells strongly of chlorine.
Stayed 1 night in May 2025

10/10 Excellent

Gary

Stayed 1 night in May 2025

6/10 Okay

Jonathan

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
It was too noisy. The fan kept running all night, and I ended up sleeping in the utility room.
Stayed 1 night in May 2025

10/10 Excellent

Jane

Liked: Cleanliness, amenities, property conditions & facilities
I loved everything about this hotel. Very friendly and quiet Beautiful rooms and nice hot shower. Wonderful stay. I would recommend and i would stay here again.
Stayed 3 nights in May 2025

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
We found the hotel comfortable and clean and the staff extremely kind and helpful. It is also very close to the tram service. The aA block away it is much better.
Stayed 5 nights in May 2025

8/10 Good

Ali

Stayed 3 nights in May 2025

10/10 Excellent

Janice

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

LOVELY HOTEL

I WAS THERE FOR MEDICAL TESTS. HOTEL WAS CLOSE TO CLINIC. IT WAS EASY TO GET IN AND OUT OF THE PARKING GARAGE..GOOD RESTAURANT. NICE ROOM. AND VERY FRIENDLY AND HELPFUL STAFF.ONLY PROBLEM HANDICAPPED ROOM SHOULD HAVE A GRAB BAR ON LEFT SIDE OF TOILET.
Stayed 2 nights in May 2025

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Staff were the highlight for sure! The sheets were soo soft!
Stayed 3 nights in May 2025

10/10 Excellent

Maryam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a wonderful stay at the Crowne Plaza Kitchener-Waterloo! The room was clean, well-maintained, and very comfortable. I appreciated the peaceful atmosphere throughout the hotel—it was perfect for both rest and focus. The staff were consistently friendly and helpful, and I’d especially like to thank Chitra at the front desk for her warm welcome and professionalism—she truly made check-in smooth and enjoyable. The amenities were great, including a wide variety of TV channels for relaxing after a long day. The hotel also offers convenient access to nearby restaurants and transit, which made my stay even more enjoyable. Highly recommend for business travelers, conference attendees, or anyone looking for a clean and comfortable hotel with excellent service!
Stayed 3 nights in May 2025