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Crowne Plaza Kitchener-Waterloo, an IHG Hotel

4.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Crowne Plaza Kitchener-Waterloo, an IHG Hotel

Exterior
Exterior
Exterior
Meeting facility
Meeting facility

Reviews

8.0 out of 10

Very good

Popular amenities

  • Bar
  • Room service
  • Parking available
  • Housekeeping

Explore the area

Map
105 King St E, Kitchener, ON, N2G2K8
  • Kitchener City Hall
    6 min walk
  • Kitchener Market
    7 min walk
  • Kitchener-Waterloo Art Gallery
    9 min walk
  • Kitchener, ON (YKF-Region of Waterloo Intl.)
    17 min drive

Room options

View all photos for Standard Room

Premium bedding, desk, blackout drapes, iron/ironing board

Standard Room

  • City view
  • Sleeps 2
  • 1 Twin Bed

View all photos for Junior Suite, 1 King Bed

Junior Suite, 1 King Bed | Premium bedding, desk, blackout drapes, iron/ironing board

Junior Suite, 1 King Bed

  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 1 King Bed

Premium bedding, desk, blackout drapes, iron/ironing board

Premium Room, 1 King Bed

  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 2 Queen Beds

Premium Room, 2 Queen Beds | Premium bedding, desk, blackout drapes, iron/ironing board

Premium Room, 2 Queen Beds

  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds

Premium bedding, desk, blackout drapes, iron/ironing board

Standard Room, 2 Queen Beds

  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Premium Room, 1 King Bed, Accessible Bathtub (Communication, Accessible Tub)

Premium bedding, desk, blackout drapes, iron/ironing board

Premium Room, 1 King Bed, Accessible Bathtub (Communication, Accessible Tub)

  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

Premium bedding, desk, blackout drapes, iron/ironing board

Standard Room, 1 King Bed

  • City view
  • Sleeps 2
  • 1 King Bed

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4.0 out of 5, Very Good, (1132)
The price is $78
per night
$91 total
includes taxes & fees
Dec 11 - Dec 12
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About this property

Crowne Plaza Kitchener-Waterloo, an IHG Hotel

4-star hotel in Downtown Kitchener
Along with an indoor pool, this smoke-free hotel has a restaurant and a bar/lounge. WiFi in public areas is free. Other amenities include a conference center, a business center, and conference space.
Crowne Plaza Kitchener-Waterloo, an IHG Hotel offers 201 accommodations with coffee/tea makers and designer toiletries. Beds feature premium bedding. 37-inch LED televisions come with cable channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include bathtubs or showers with deep soaking bathtubs, rainfall showerheads, and hydromassage showerheads. Bathrooms are also outfitted with complimentary toiletries and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. This 4-star property offers access to a business center and 7 meeting rooms.

A computer station is located on site and wired and wireless Internet access is complimentary. Event facilities measuring 15005 square feet (1394 square meters) include a conference center. This business-friendly hotel also offers an indoor pool, a vending machine, and multilingual staff. Onsite parking is available (surcharge).

Crowne Plaza Kitchener-Waterloo, an IHG Hotel is a smoke-free property.

Aqua Lounge Restaurant - This restaurant specializes in American cuisine and serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available.
Aqua Lounge Restaurant - This bar specializes in American cuisine and serves dinner only.
Late night fare is available from room service (during limited hours).

Languages

English, French, Hindi

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Height restrictions apply for onsite parking
  • Secured, covered self parking on site (CAD 12 per night)
  • Wheelchair-accessible parking available

Food and drink

  • A bar/lounge
  • A restaurant

Restaurants on site

  • Aqua Lounge Restaurant
  • Aqua Lounge Restaurant

Things to do

  • Indoor pool

Family friendly

  • Free crib
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • 7 meeting rooms
  • Business center
  • Computer station
  • Conference center (15,005 square feet of space)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom

More

  • 1 building
  • 10 floors
  • Ballroom
  • Banquet hall
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathtub or shower
  • Deep soaking bathtub or hydromassage showerhead
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 37-inch LED TV with cable channels

Food and drink

  • Coffee/tea maker
  • Late-night room service
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Minimum check-in age: 19

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Children up to the age of 17 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for CAD 15.0 per stay
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: CAD 250.00 per stay

We have included all charges provided to us by the property.

Optional extras

  • Covered self parking fee: CAD 12.00 per night (in/out privileges)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: CAD 15.0 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 6:00 AM to 10:00 AM
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Construction is underway at a neighboring building and there may be noise disturbance from the construction work
A car is recommended for transportation to and from this property
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Crowne Plaza Kitchener-Waterloo Hotel
Crowne Plaza Kitchener-Waterloo
Delta Kitchener-Waterloo Hotel Kitchener
Crowne Plaza Kitchener Waterloo
Crowne Plaza Kitchener-Waterloo, an IHG Hotel Hotel
Crowne Plaza Kitchener-Waterloo, an IHG Hotel Kitchener
Crowne Plaza Kitchener-Waterloo, an IHG Hotel Hotel Kitchener

Crowne Plaza Kitchener-Waterloo, an IHG Hotel Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 480 out of 1062 reviews" "
Rating 8 - Good. 311 out of 1062 reviews" "
Rating 6 - Okay. 141 out of 1062 reviews" "
Rating 4 - Poor. 51 out of 1062 reviews" "
Rating 2 - Terrible. 79 out of 1062 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Kyle

Stayed 1 night in Aug 2024

2/10 Terrible

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I feel I am owed one nights stay back . I had no phone in the room for about 24 hours and I do not own a cell phone . My wife was in surgery at St. Mary’s Hospital and I was to be available to help with a decision if needed . The hotel worked to fix the issue and thought it was fixed many times but it wasn’t . I asked for a one night refund and was told that because I booked through you that you owe it to me . Also people should know that if you don’t book directly with the hospital you do not get the medical discount and any issues with the hotel must be corrected thru the site you use . Even a hotel like the Crowne Plaza will not help with any refunds . This is crap , Dave the husband of Mary Ellen .
Stayed 3 nights in Aug 2024

8/10 Good

Tyler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2024

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great!
It was great! A lot of noise coming from the parking lot and the hotel was very quick to take care of it
Stayed 1 night in Aug 2024

10/10 Excellent

Robel

Liked: Cleanliness, property conditions & facilities
👍
Stayed 3 nights in Aug 2024

10/10 Excellent

Stuart

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

8/10 Good

Alexander

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

8/10 Good

Thomas

Traveled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2024

10/10 Excellent

Tyler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

6/10 Okay

Jonathan

Traveled with family and small children
Liked: Cleanliness, staff & service
Not terrible but nothing to brag about. Decent place to stay. Pool’s nice.
Stayed 1 night in Aug 2024

10/10 Excellent

Victoria

Liked: Cleanliness, staff & service, property conditions & facilities
Even though there was a baseball tournament in town and all the children were running around the hotel lobby when we checked in, they put us in a room away from the young baseball players into a nice quiet area of the hotel. Staff was very accomodating, very efficient, all around excellent!
Stayed 2 nights in Aug 2024

10/10 Excellent

Victoria

Liked: Cleanliness, staff & service, property conditions & facilities
It was a great experience the staff made all the differene excellent customer service
Stayed 2 nights in Aug 2024

10/10 Excellent

Tiffany

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Super clean and a beautiful room
Stayed 1 night in May 2024

10/10 Excellent

Marcel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect
Stayed 2 nights in Aug 2024

8/10 Good

Jenine

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Loved the accessible to everything
Stayed 1 night in Jul 2024

6/10 Okay

Mike

Stayed 1 night in Jul 2024

8/10 Good

Alexander

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good.location.
Stayed 5 nights in Jul 2024

8/10 Good

Deborah

Stayed 2 nights in Jul 2024

6/10 Okay

Darcy

Liked: Staff & service
Inner city hotel
Stayed 1 night in Jul 2024

8/10 Good

Justin

Liked: Cleanliness, staff & service
Good experience
Stayed 2 nights in Jul 2024

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2024

8/10 Good

Delon

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location of the property isnt the best, especially the parking area. But overall its a great facility with amazing staff. Michelle at the front deska nd Carol and Niraj were great hosts at the restaurant.
Stayed 2 nights in Jul 2024

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2024

10/10 Excellent

Maria

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed our quick stay there
Stayed 1 night in Jul 2024