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Mercure Urabandai Resort & Spa

4.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Mercure Urabandai Resort & Spa

Spa
Exterior
Laundry room
Lounge
Japanese Western Style Standard Room, Non Smoking | Down comforters, in-room safe, desk, soundproofing

Reviews

8.2 out of 10

Very good

Popular amenities

  • All inclusive
  • Spa
  • Air conditioning
  • Laundry
  • Breakfast available
  • Parking included

Explore the area

Map
1093-309, Turugamine, Hibara, Yamagun, Kitashiobara, Fukushima-ken, 969-2701
  • Goshikinuma Lake
    13 min walk
  • Morohashi Museum of Modern Art
    15 min walk
  • Bandai 3D World
    18 min walk

Room options

View all photos for Classic Room with 2 single beds and 1 sofa bed, Dog-friendly

Down comforters, in-room safe, desk, soundproofing

Classic Room with 2 single beds and 1 sofa bed, Dog-friendly

  • 388 sq ft
  • Sleeps 6
  • 1 Twin Bed and 1 Double Sofa Bed

View all photos for Classic Room with 2 single beds and 1 sofa bed, Mountain view

Down comforters, in-room safe, desk, soundproofing

Classic Room with 2 single beds and 1 sofa bed, Mountain view

  • 388 sq ft
  • Sleeps 6
  • 1 Twin Bed and 1 Double Sofa Bed

View all photos for Classic Room, Multiple Beds (Japanese Style)

Classic Room, Multiple Beds (Japanese Style) | Down comforters, in-room safe, desk, soundproofing

Classic Room, Multiple Beds (Japanese Style)

  • 388 sq ft
  • Sleeps 12
  • 5 Twin Futons

View all photos for Classic Room, Multiple Beds, Mountain View (Japanese Style)

Down comforters, in-room safe, desk, soundproofing

Classic Room, Multiple Beds, Mountain View (Japanese Style)

  • 388 sq ft
  • Sleeps 10
  • 5 Twin Futons

View all photos for Classic Room, Multiple Beds (Japanese Style)

Classic Room, Multiple Beds (Japanese Style) | Down comforters, in-room safe, desk, soundproofing

Classic Room, Multiple Beds (Japanese Style)

  • 388 sq ft
  • Sleeps 10
  • 2 Twin Beds and 3 Twin Futons

View all photos for Classic Room with 2 single beds and 2 sofa beds

Down comforters, in-room safe, desk, soundproofing

Classic Room with 2 single beds and 2 sofa beds

  • 388 sq ft
  • Sleeps 8
  • 2 Twin Beds and 2 Double Sofa Beds

Classic Suite, 2 Twin Beds

  • Sleeps 10
  • 2 Twin Beds

View all photos for Classic Room with 2 single beds and 2 sofa beds

Down comforters, in-room safe, desk, soundproofing

Classic Room with 2 single beds and 2 sofa beds

  • 388 sq ft
  • Sleeps 8
  • 2 Twin Beds and 2 Double Sofa Beds

View all photos for Classic Room, Multiple Beds (Japanese Style)

Down comforters, in-room safe, desk, soundproofing

Classic Room, Multiple Beds (Japanese Style)

  • 388 sq ft
  • Sleeps 10
  • 5 Twin Futons

View all photos for Classic Room with 1 single bed

Down comforters, in-room safe, desk, soundproofing

Classic Room with 1 single bed

  • 194 sq ft
  • Sleeps 2
  • 1 Twin Bed

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About this property

Mercure Urabandai Resort & Spa

4-star Kitashiobara hotel close to Goshikinuma Lake
A full-service spa, a restaurant, and spa services are available at this hotel. Free WiFi in public areas and free self parking are also provided. Other amenities include laundry facilities, a 24-hour front desk, and a picnic area. Housekeeping is available on request.
Mercure Urabandai Resort & Spa offers 227 air-conditioned accommodations with safes and slippers. Beds feature down comforters. 16-inch flat-screen televisions come with cable channels. Bathrooms include shower/tub combinations, toilets with an electronic bidet, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Housekeeping is provided on request.

The recreational activities listed below are available either on site or nearby; fees may apply.
Guests can indulge in a pampering treatment at the hotel's full-service spa, 五色温泉. The spa is open daily.

Public bath/onsen services include an indoor mineral hot springs (Japanese-style onsen) and a yukata (Japanese robe). These services feature separate men and women areas. There are hot springs on site.

Some rates at Mercure Urabandai Resort & Spa are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

The hotel offers a restaurant. Public areas are equipped with complimentary wireless Internet access. Mercure Urabandai Resort & Spa features a full-service spa and hot springs. 3 meeting rooms are available. This hot springs hotel also offers spa services, ski storage, and a picnic area. Complimentary self parking is available on site, along with a car charging station.

Mercure Urabandai Resort & Spa has designated areas for smoking.

Buffet breakfasts are available for a surcharge and are served each morning between 7 AM and 9:00 AM.
Shiki - This restaurant serves breakfast and dinner.

All inclusive details

All-inclusive room rates at Mercure Urabandai Resort & Spa are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Awards and affiliations

This property is affiliated with the International LGBTQ+ Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, transgender, queer, intersex, and asexual (LGBTQ+) guests.

Languages

English, Japanese

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Free self parking on site

Food and drink

  • Daily buffet breakfast available 7:00 AM to 9:00 AM for a fee: JPY 3,025 for adults and JPY 2,178 for children
  • A restaurant

Restaurants on site

  • Shiki

Things to do

  • Full-service spa
  • Hot springs
  • Shopping
  • Ski lift privileges
  • Ski storage
  • Table tennis
  • TV in common areas

Family friendly

  • In-room refrigerator
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (on request)

Business services

  • 3 meeting rooms

Outdoors

  • In a national park
  • On the boardwalk/promenade
  • Picnic area

Full-service spa

  • Hot springs
  • Public indoor mineral hot springs (onsen)
  • Public outdoor mineral hot springs (onsen)
  • Separate men/women areas in public bath
  • Spa open daily
  • Yukata (Japanese robes)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (33 inch wide door)
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible registration desk (41 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • Banquet hall
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Bedsheets provided
  • Down comforter

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Toilet with electronic bidet
  • Towels provided

Entertainment

  • 16-inch flat-screen TV with cable channels

Food and drink

  • Refrigerator

More

  • Air conditioning
  • Desk
  • Desk chair
  • Electrical adapters
  • Phone
  • Safe
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 11 PM

Check-out

Check-out before 10:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for JPY 3630 per day
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A bathing tax, collected at the property, may be charged. The bathing tax applies to properties with hot springs and ranges from JPY 150-500 per person, per night based on local regulations. Please note that further exemptions may apply.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately JPY 3025 for adults and JPY 2178 for children
  • Rollaway bed fee: JPY 3630 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Additional fees may apply to children for items such as extra bedding and meals.

We should mention

The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
A car is required for transportation to and from this property
Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Urabandai Royal Hotel Kitashiobara
Urabandai Royal Hotel
Urabandai Royal Kitashiobara
Urabandai Royal
Active Resorts URABANDAI Hotel Kitashiobara
Active Resorts URABANDAI Hotel
Active Resorts URABANDAI Kitashiobara
Active Resorts URABANDAI
Mercure Urabandai Resort Spa
Mercure Urabandai Resort & Spa Hotel
Mercure Urabandai Resort & Spa Kitashiobara
Mercure Urabandai Resort & Spa Hotel Kitashiobara

Mercure Urabandai Resort & Spa Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 56 out of 144 reviews" "
Rating 8 - Good. 51 out of 144 reviews" "
Rating 6 - Okay. 25 out of 144 reviews" "
Rating 4 - Poor. 8 out of 144 reviews" "
Rating 2 - Terrible. 4 out of 144 reviews" "

8.0/10

Cleanliness

8.0/10

Staff & service

8.4/10

Amenities

7.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

kyoko

Traveled with family
Liked: Cleanliness
小さい子供連れでの1泊でした。チェックインの時間15:00に着いたのですが部屋の清掃がすんでいなくて1時間ほど待たされました。ラウンジがあってウェルカムドリンクが提供されていましたが1時間の待ち時間は少し長すぎると思いました。お風呂は綺麗で快適、朝ごはんのビュッフェも美味しかったです。少し奥まったところにあるので館内にコンビニか軽食を買えるところがあると良いと思いました。近くに食べ物を買うところもなくひとり七千円のビュッフェの夕食しかなくて少し困りました。結局は国道を歩いてイタリアンレストランに行きピザをテイクアウトしました。次はきっと泊まらないと思います。
Stayed 1 night in Jul 2024

6/10 Okay

Anita

Liked: Staff & service
Stayed 3 nights in Jul 2024

8/10 Good

Alice

Liked: Cleanliness, staff & service
Hotel is clean but decor outdated. Onsen bath is excellent. Walking distance to scenic attraction
Stayed 2 nights in Oct 2023

8/10 Good

Wimonwan

Liked: Staff & service, room comfort
Stayed 1 night in Oct 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2019

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rotennburo (outside hot spring pool) was excellent. It was fully booked and felt too busy. I would like stay again but try weekdays next time.
Stayed 1 night in May 2019

8/10 Good

Verified traveler

Liked: Staff & service
Yea it was decent
Had a pleasant stay here. The hotel is very outdated, but the service was great and they have great onsen.
Stayed 6 nights in Oct 2018

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good access to five lakes comfortable hotel
very big room friendly and helpful staff short walk to five colour lakes if you are climbing mount bandai take a taxi to the happodai entrance and book a return as most mobile phone don't work no public transport to from happodai and two hour walk to nearest bus stop hotel has shuttle bus to station and public buses stop there
Stayed 2 nights in Sep 2018

6/10 Okay

Rodney, singaporw

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spacious room but not for couples
The room was spacious, food variety was good. Nothing much in the immediate vicinity, it was a nice place but mostly for group tours, not for couples.
Stayed 1 night in Jun 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel with amazing onsen. Interior is dated but it adds to the appeal. Loved our stay here.
Stayed 1 night in Feb 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay! Breakfast and onsen were A+
Wonderful!! The onsen and breakfast were spectacular. Also walking distance to the five colored lakes. And the local bus stop is right at the hotel entrance. Very convenient
Stayed 1 night in Nov 2017

4/10 Poor

brian, NZ

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Stay somewhere else
Hotel was good 50 years ago. Needs major make over of rooms. Very small bathroom

6/10 Okay

daniel, singapore

Liked: Cleanliness, property conditions & facilities
Nice resort facilities
Unfortunately I was stuck with a smoking room, which smelled..well as you'd expect. Ignoring that, it was clean and comfortable. The room was decently spacious given the price. Faciltiies were good as it is a resort hotel. Being Urabandai, they aren't that ready for international tourists so some basic Japanese would go a long way.

8/10 Good

Bo, Sydney Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great view of Mt Bandai
Quick and easy access to the 5 ponds walk Good selections of breakfast Great restaurants Chef Kawaguchi is a certified french chef from Paris

6/10 Okay

Josh

Disliked: Property conditions & facilities, room comfort
An OK place to stay, safe and clean but dated
Overall the stay was ok. They had free hot tea which was great when it was so cold out, but the room was very dated. Also, (just FYI) the hotel staff doesn't speak much English and you need a dinner reservation if you want to eat at the hotel- becides a little restaurant near the back of the hotel (which was good!)

10/10 Excellent

YUMI, kasugai

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
オールクルーシブルしっかり楽しめました。 品数豊富で味も良い、アルコールもあって満足でした。また来たいです。
Stayed 1 night in Aug 2024

6/10 Okay

IKUKO

Liked: Cleanliness
お風呂、コインランドリーが23:00まで。到着時刻によっては、厳しい。 支払い済みなのに、金額を要求された。良く確認してほしい。
Stayed 1 night in Aug 2024

10/10 Excellent

Kai

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2024

2/10 Terrible

AKEMI

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

4/10 Poor

Masaya

Stayed 1 night in Aug 2024

8/10 Good

yuko

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
ウェルカムドリンクが15:00〜18:00まででしたが18:00過ぎても提供してくれてて良かったです^ ^ その後21:00〜23:00にもサービスドリンクを提供してくれててすごくよかったです^ ^
Stayed 1 night in Aug 2024

2/10 Terrible

Ryosuke

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

10/10 Excellent

??

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
ご飯がお値段以上にとても良く、満足でした。
Stayed 1 night in Aug 2024

6/10 Okay

KIMIHIRO

Traveled with family
Disliked: Staff & service
部屋清掃スタッフ不足
部屋の準備が間に合っていなく チェックイン手続きは15時前に済ませたが 部屋のキーを受け取って入室できたのは15:25まで待たされた
Stayed 1 night in Aug 2024

6/10 Okay

takatoshi

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
到着早々のチェックインの要領の悪さに驚きました。 カウンターは3箇所、行列は2列。片方の列は2箇所のカウンターで対応しているのに、もう一方の列は1箇所のカウンターでしか対応していないのに長時間並ばされる上にスタッフからのフォローもなし。痺れを切らし何人かのお客さんが改善を申し入れましたが中々聞き入れてもらえず、ようやく聞き入れてもらえたらスタッフからは「互い違いに1列になってください」とのひと言だけ。お客さんも戸惑いながら並び直していました。 その後の大きな不満はありませんでしたが、このインパクトが大きかったです。
Stayed 1 night in Aug 2024