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Sarova Imperial Hotel

3.0 star property

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Photo gallery for Sarova Imperial Hotel

Reception
Lobby sitting area
Restaurant
Lobby
Minibar, in-room safe, individually furnished, desk

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
  • Room service
  • Breakfast available
  • Laundry
  • Air conditioning
  • Housekeeping

Explore the area

Map
Achieng' Oneko Road, Kisumu, 40100
  • Kisumu Clock Tower
    ‪5 min walk‬
  • The West End Shopping Mall
    ‪12 min walk‬
  • Masai Craft Market
    ‪12 min walk‬
  • Kisumu (KIS)
    ‪13 min drive‬

Room options

View all photos for Deluxe Queen Room - View

View from room

Deluxe Queen Room - View

  • 248 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Queen Room

Minibar, in-room safe, individually furnished, desk

Deluxe Queen Room

  • 248 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Premium Suite

Minibar, in-room safe, individually furnished, desk

Premium Suite

  • 431 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Queen Room - Accessible

View from room

Deluxe Queen Room - Accessible

  • 344 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Twin Room

Minibar, in-room safe, individually furnished, desk

Deluxe Twin Room

  • 248 sq ft
  • Sleeps 2
  • 2 Large Twin Beds

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About this property

Sarova Imperial Hotel

3-star Kisumu hotel with restaurant
A restaurant, a bar/lounge, and a coffee shop/cafe are available at this smoke-free hotel. WiFi in public areas is free. Additionally, a business center, a meeting room, and concierge services are onsite.
Sarova Imperial Hotel offers 95 air-conditioned accommodations with minibars and safes. Each accommodation is individually furnished. Cable television is provided. Bathrooms include bathtubs or showers, bathrobes, bidets, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

Dining options at the hotel include a restaurant and a coffee shop/cafe. A bar/lounge is on site where guests can unwind with a drink. This 3-star property offers access to a business center and a meeting room.

Public areas are equipped with complimentary wireless Internet access. This Kisumu hotel also offers tour/ticket assistance, concierge services, and laundry facilities. For a surcharge, an airport shuttle (available 24 hours) is offered to guests. A total renovation of this property was completed in December 2022.

Sarova Imperial Hotel is a smoke-free property.

Buffet breakfasts are available for a surcharge and are served each morning between 8:00 AM and 10:00 AM.
Sarova Imperial Hotel has a restaurant on site.
Room service is available.

Languages

English, Swahili

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free offsite parking
  • 24-hour roundtrip airport shuttle (surcharge)

Food and drink

  • Daily buffet breakfast available 8:00 AM to 10:00 AM for a fee: USD 15 for adults and USD 5 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Business center
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Area rugs in room
  • Elevator (35 inch wide door)
  • Tile flooring in room
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (28 inches high)
  • Wheelchair-accessible restaurant

More

  • 7 floors
  • Banquet hall
  • Renovated entire property - December 2022
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Bidet
  • Free toiletries
  • Private bathroom
  • Towels provided

Entertainment

  • TV with cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar
  • Room service

More

  • Air conditioning
  • Desk
  • Desk chair
  • Individual furnishings
  • Laptop workspace
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: noon; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 10 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately USD 15 for adults and USD 5 for children
  • Airport shuttle fee: USD 30 per vehicle (roundtrip)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted

We should mention

No pets and no service animals are allowed at this property

Property is also known as

Imperial Hotel Kisumu
Imperial Kisumu
Imperial Hotel
Sarova Imperial Hotel Hotel
Sarova Imperial Hotel Kisumu
Sarova Imperial Hotel Hotel Kisumu

Sarova Imperial Hotel Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 25 out of 40 reviews
Rating 8 - Good. 10 out of 40 reviews
Rating 6 - Okay. 3 out of 40 reviews
Rating 4 - Poor. 1 out of 40 reviews
Rating 2 - Terrible. 1 out of 40 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Italo

Business traveler
Liked: Cleanliness
The staff are nice and many times the service was good. However, in few instances I had to wait a long time for a coffee or meal to be served, and the cleaning person threw away some medications from my side table. The gym is really not good.
Stayed 4 nights in Oct 2024

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
Staff are professionally trained and offer excellent service and friendly support to guests. The hotel is very clean but the aircom in my room didn't work.
Stayed 1 night in Aug 2024

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel! Professional and welcoming team.
Stayed 2 nights in Jul 2024

2/10 Terrible

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
Not what I expected
Stayed 3 nights in Jul 2024

8/10 Good

Anne-Marie

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The restaurant staff could do with some additional training on service. Food was brought separately so some had to start & finish before others started. Additionally, the food was just placed on the table for us to figure out whose food was whose. Waitress had to call others to help her use the card machine. They kept passing us to close windows & turned off lights without the courtesy to be excused etc. We had to wait over an hour for our room to be ready. Concierge staff was very kind & helpful.
Stayed 1 night in May 2024

8/10 Good

Frankline

Generally a good hotel. Only used the room and room service. Staff were excellent. Only thing I would say they should some mood lighting in the room for those that don’t enjoy overly bright lights. Enjoyed my one night stay
Stayed 1 night in May 2024

4/10 Poor

Julie

Stayed 1 night in May 2024

10/10 Excellent

michael, bridgewater

Liked: Cleanliness, staff & service, property conditions & facilities
Check out time of 10 am is was too early especially if on holiday. Noon sounds better.
Stayed 1 night in Apr 2024

10/10 Excellent

Kisemei

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
N/A
Stayed 1 night in Mar 2024

10/10 Excellent

Preet

Stayed 1 night in Feb 2024

10/10 Excellent

WILLIAM

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The team members are what makes a stay here very enjoyable.
Stayed 1 night in Jan 2024

10/10 Excellent

kristen

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very professional staff. Clean. Incredible food. Great deck for a sunset view! We will definitely stay here again.
Stayed 3 nights in Nov 2023

8/10 Good

Davion

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great food, great staff, and all around great vibes.
Stayed 4 nights in Oct 2023

10/10 Excellent

Annette, NAIROBI

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Conveniently located to all key amenities - banks, hospitals, shopping malls, airports, bus terminals, and key Government Offices. The Hotel has a very professional and delightful Staff, very clean facilities, and well-appointed rooms. The freshly prepared meals which are delicious and tasteful are the highest rating for the property.
Stayed 1 night in Aug 2023

10/10 Excellent

Pawel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A gem in Kisumu
A fantastic hotel with great staff. Everyone is so friendly and helpful. I highly recommend for anyone to stay there. Nice brekki and everyone pays attention to fine details.
Stayed 1 night in Jul 2023

10/10 Excellent

Judy

Stayed 1 night in Jun 2023

10/10 Excellent

Joyce

Stayed 1 night in Jun 2023

10/10 Excellent

Moises

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My stay was good and they were all friendly
Stayed 2 nights in Mar 2023

10/10 Excellent

Priscilla

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel wiyh exceptional service!
Stayed 2 nights in Mar 2023

10/10 Excellent

Ephantus

Stayed 1 night in Mar 2023

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel. I loved the facilities. Daily room cleaning. Conformable bed and bedding. Food is very good, menu selection is excellent. Only drawback is service can be slow at times. Serving tea or coffee was very slow. Ordered food took very long everytime. Otherwise, location is perfect, devoid of noise and accessible to many local attaractions.
Stayed 5 nights in Jan 2023

8/10 Good

Andrew A

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The service and location were great, the property is being renovated, except for the minor noise inconvenience the stay was great. breakfast was expensive, Hotel located in the center of town, close to supermarket and other shopping.
Stayed 6 nights in Oct 2019

10/10 Excellent

Curtis

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The stay was amazing but it will be nice you offer half board or free breakfast for any customer spending anight there.
Stayed 1 night in Sep 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel at great location
Had a good experience. Hotel is under renovation, so lots of construction noise during the day. Room was spacious and clean, AC worked perfectly. Great location -- right in the middle of the city. Strong WiFi
Stayed 1 night in Jun 2019

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb
The stay at your hotel was superb,good staff,well organized
Stayed 1 night in Jun 2019