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Overview of Best Western Kilmarnock Hotel

Photo gallery

Featured Image
Outdoor pool
Outdoor pool
In-room safe, desk, iron/ironing board, cribs/infant beds
In-room safe, desk, iron/ironing board, cribs/infant beds

4.0/5 Very Good

Guests rated this property 4.2/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Air Conditioning
  • Business Services
  • Laundry

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitizer provided
  • Personal protective equipment

Explore the area

    Popular LocationHistoric Christ Church7 min drive
    Popular LocationMary Ball Washington Museum and Library8 min drive
    Popular LocationGolden Eagle Golf Club9 min drive

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About this area

Kilmarnock

In the city center, Best Western Kilmarnock Hotel is in an area with good shopping. The area's natural beauty can be seen at White Stone Beach and Hughlett Point Natural Area, while Steamboat Era Museum and Mary Ball Washington Museum and Library are cultural highlights.
Popular Location

What's nearby

  • Historic Christ Church - 7 min drive
  • Mary Ball Washington Museum and Library - 8 min drive
  • Golden Eagle Golf Club - 9 min drive
  • Reedville Fishermen's Museum - 26 min drive
  • Holly Point Nature Park - 35 min drive

Getting around

  • Richmond Intl. Airport (RIC) - 87 min drive

About this property

Best Western Kilmarnock Hotel

This smoke-free hotel features an outdoor pool, a business center, and concierge services. Free WiFi in public areas and free self parking are also provided. Other amenities include laundry facilities and a 24-hour front desk. All 68 rooms boast deep soaking tubs and offer free WiFi and LED TVs. Hydromassage showerheads, coffee makers, and free local calls are among the other amenities available to guests.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Follows standard sanitization guidelines of We Care Clean (Best Western)
Follows industry sanitization guidelines of SafeStay (AHLA - USA)

Social distancing

Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Masks are required at the property
Hand sanitizer provided
Individually-wrapped food options available for breakfast
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking

Things to do

  • Outdoor pool

Family friendly

  • Cribs/infant beds (surcharge)
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra beds (surcharge)

Conveniences

  • Elevator

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Laundry facilities

Languages spoken

  • English

Business services

  • Business center

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom
  • Assistive listening devices available
  • Braille signage
  • In-room accessibility
  • Roll-in shower
  • Wheelchair accessible (may have limitations)

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Cribs/infant beds (surcharge)
  • Linens
  • Rollaway/extra beds (surcharge)

Bathroom

  • Bathtub or shower
  • Deep soaking bathtub
  • Hair dryer
  • Hydromassage showerhead

Entertainment

  • 43-inch LED TV
  • Cable channels

Food and drink

  • Coffee/tea maker

More

  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in time starts at 3 PM
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival
Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Renovations and closures

Due to COVID-19, this property’s food and beverage options may be limited.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals welcome)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 10.00 per night
Cribs (infant beds) are available

Property payment types

Important information

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Cribs (infant beds) are available for an additional fee
  • Rollaway bed fee: USD 10.00 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
4.0
Very Good
5 - Excellent
115
4 - Good
123
3 - Okay
37
2 - Poor
29
1 - Terrible
5

4.2/5

Cleanliness

4.3/5

Staff & service

4.1/5

Amenities

4.0/5

Property conditions & facilities

2/5 Poor

Traveled with partner
Happy face iconLiked: Cleanliness, staff & service
Sad face IconDisliked: Property conditions & facilities
Telephone didn’t work. Fuse in bathroom blew out so the lights or exhaust fan didn’t work. Had to shower using the little flash from a cell phone. They didn’t have maintenance on staff to fix it, so we looked at a couple of other rooms. One had lights that flickered weakly and the other had ants. The staff was friendly but they need to do some serious fixes at the hotel.
Stayed 1 night in Aug 2020

2/5 Poor

Business traveler
Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities
Sound from other rooms, hallway
The hotel was clean and the staff friendly. The breakfast selection was varied but poor quality. Our biggest issue was the noise. We could hear the TV and conversations from the adjoining rooms, conversations in the hallway and every step taken from the room above us.
Stayed 2 nights in Aug 2020

2/5 Poor

Traveled with family
Sad face IconDisliked: Cleanliness, staff & service
Issues
The girl on the desk on Monday night was exceptional. The cleanliness of the room (101) not good, very musty and smelled of mildew. The breakfast host was out of line. Engaged my wife in small talk and when my wife made a comment about upcoming election, she call my wife "one of those", since she is supporting a republican ticket. Instead of accepting that all have their opinions and they are uniquely personal, she was rude to my wife. Very unacceptable treatment. We at first wrote it off as just her and her views, but on checkout, it was about as neutral as could be. Will not be back
Stayed 1 night in Aug 2020

3/5 Okay

Happy face iconLiked: Staff & service
Sad face IconDisliked: Cleanliness
ants, few more, then 10 more.
Upon arrival the front desk was really nice and seemed happy to be there. Once in the room it seemed good at first but we started noticing ants on the nightstand then in the bed. We also found a hair tie beside the bed that wasn’t ours. So went to place our things on a desk and it probably 10 to 15 ants on it. So cleanliness was definitely the killer for us.
Stayed 1 night in Aug 2020

2/5 Poor

Traveled with family
Sad face IconDisliked: Cleanliness, staff & service, property conditions & facilities
Room and hallway carpets are dirty, old, and stained. Hallway smelled like somebody was smoking pot or doing vape. I reported to the front desk the elevator had liquid spill as is a fall hazard. Went to use the elevator after 2 hours and it wasn't cleaned still. I stayed in this hotel because there was none available in the area. I won't be going back. Also, the land behind the hotel seems private owned and the occupants use it for their dirt bikes and 4 wheel adventures so it generated a lot of noise. If you are lounging at the outside pool and plan to relax, you can forget that because it is noisy. Good thing about the hotel is the warm breakfast and the lady who manages the breakfast area.
Stayed 1 night in Aug 2020
LEFT_FULLBLEED_ONE_HALF

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