6/10 Okay
Leonard
Traveled with partner
Oct 6, 2024
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
This is a great looking building from the outside & when you walk into the reception, it feels very grand! Staff are very nice, welcoming & always happy to help.
Behind the scenes in places it does need updating & remedial repairs in the rooms. The spa could do with some repairs/replacement wood work due to dangerous rusty screws in the sauna room! Some of the functional buttons to activate the water jets/water fountains don’t work either! Stainless hand rails rusty too in places… such a shame!
Superior suite is a nice size with all the facilities, even cobwebs over the windows & bad signs of damp/water damage round the windows! Lots of gurgling noises coming from the bathroom pipes constantly & the odd smell that came with too! No wall or door hooks to hang your coat up as you walk in, just wardrobe or on the back of a chair…
The restaurant/bar is a nice area to socialise in with friends for drinks or even a bite to eat. When ordering food, try to beat the rush, if it’s more than chips you want quickly, then good luck because when they are busy, it takes a while.. & when it does arrive, they forget the meal you ordered for the kids…
We also noticed that if there’s a function on until late, make sure your not in any of the front rooms of the hotel as we were woken twice over the duration of our stay after midnight by crowds of people outside smoking, waiting for rides home or just gossiping very loudly! When I spoke to the front desk, the said it’s just a function…
Leonard
Stayed 3 nights in Oct 2024
