Grand Wailea Maui, A Waldorf Astoria Resort

5.0 star property

Choose dates to view prices

Photo gallery for Grand Wailea Maui, A Waldorf Astoria Resort

2 bars/lounges, 2 poolside bars, swim-up bar
Exterior
7 restaurants, breakfast served
Exterior
7 restaurants, breakfast served

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Hot Tub
  • Parking available
  • Bar
  • Room service
  • Breakfast available

Explore the area

Map
3850 Wailea Alanui Drive, Kihei, HI, 96753
  • Wailea Beach
    ‪9 min walk‬
  • Polo Beach
    ‪20 min walk‬
  • Keawakapu Beach North
    ‪3 min drive‬
  • Kahului, HI (OGG)
    ‪28 min drive‬

Room options

Room, 1 King Bed with Sofa bed, Transfer Shower (Terrace View)

  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

Suite, 1 Bedroom, Transfer Shower, Garden View (Accessible Suite)

  • Sleeps 6
  • 1 King Bed and 1 Double Sofa Bed

Room, 1 King Bed with Sofa bed, Garden View

  • 640 sq ft
  • Sleeps 6
  • 1 King Bed and 1 Double Sofa Bed

Deluxe Room, 1 King Bed with Sofa bed, Transfer Shower, Ocean View (Accessible Room)

  • Ocean view
  • Sleeps 6
  • 1 King Bed and 1 Double Sofa Bed

Deluxe Room, Roll-in Shower, Ocean View (Accessible Room)

  • Ocean view
  • Sleeps 4
  • 1 King Bed OR 1 Double Sofa Bed

Deluxe Room, 1 King Bed with Sofa bed, Transfer Shower, Garden View (Accessible Room)

  • Sleeps 6
  • 1 King Bed and 1 Double Sofa Bed

Room, 2 Queen Beds, Accessible Bathtub, Garden View

  • 640 sq ft
  • Sleeps 4
  • 2 Queen Beds

Club Suite, 1 Bedroom, Club Lounge Access (Napua Puakea Suite)

  • Ocean view
  • Sleeps 6
  • 1 King Bed and 1 Double Sofa Bed

Grand Suite, 2 Bedrooms, Club Lounge Access, Ocean View (Napua)

  • Ocean view
  • Sleeps 9
  • 2 King Beds and 1 Double Sofa Bed

Room, 2 Queen Beds (Terrace View)

  • 640 sq ft
  • Sleeps 4
  • 2 Queen Beds

Deluxe Room, 1 King Bed with Sofa bed, Ocean View

  • 640 sq ft
  • Ocean view
  • Sleeps 6
  • 1 King Bed and 1 Double Sofa Bed

Room, 2 Queen Beds, Garden View

  • 640 sq ft
  • Sleeps 4
  • 2 Queen Beds

Room, 2 Queen Beds, Garden View (Wellness Room)

  • Sleeps 4
  • 2 Queen Beds

Room, 1 King Bed with Sofa bed, Ocean View

  • 640 sq ft
  • Ocean view
  • Sleeps 6
  • 1 King Bed and 1 Double Sofa Bed

Club Room, Club Lounge Access, Ocean View (Napua)

  • 715 sq ft
  • Ocean view
  • Sleeps 6
  • 1 King Bed and 1 Double Sofa Bed

Room, 2 Queen Beds, Transfer Shower, Garden View (Accessible Room)

  • Sleeps 4
  • 2 Queen Beds

Room, 2 Queen Beds, Ocean View

  • 640 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

Club Room, Club Lounge Access, Ocean View (Napua)

  • 715 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

Deluxe Room, 2 Queen Beds, Ocean View

  • 640 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

Deluxe Room, Ocean View (1 King Bed)

  • 640 sq ft
  • Ocean view
  • Sleeps 6
  • 1 King Bed and 1 Double Sofa Bed

Suite, 1 Bedroom, Ocean View (Honua Ula)

  • 1281 sq ft
  • Ocean view
  • Sleeps 6
  • 1 King Bed and 1 Double Sofa Bed

Club Suite, 1 Bedroom, Transfer Shower (Napua Suite, Accessible)

  • Sleeps 6
  • 1 King Bed and 1 Double Sofa Bed

Room, 1 King Bed with Sofa bed (Terrace View)

  • 640 sq ft
  • Sleeps 6
  • 1 King Bed and 1 Double Sofa Bed

Club Suite, 1 Bedroom, Kitchenette, Ocean View (Napua Malu Suite)

  • Ocean view
  • Sleeps 6
  • 1 King Bed and 1 Double Sofa Bed

Suite, 1 Bedroom, Ocean View (Wailea)

  • 1950 sq ft
  • Ocean view
  • Sleeps 6
  • 1 King Bed and 1 Double Sofa Bed

Club Suite, 1 Bedroom, Club Lounge Access, Ocean View (Napua)

  • 1300 sq ft
  • Ocean view
  • Sleeps 6
  • 1 King Bed and 1 Double Sofa Bed

Room, 1 King Bed with Sofa bed, Garden View (Wellness Room)

  • Sleeps 6
  • 1 King Bed and 1 Double Sofa Bed

Royal Suite, 1 Bedroom, Club Lounge Access, Ocean View (Napua)

  • 1300 sq ft
  • Ocean view
  • Sleeps 6
  • 1 King Bed and 1 Double Sofa Bed

Club Room, 2 Queen Beds, Mobility Accessible, Ocean View (Napua)

  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

Room, 2 Queen Beds, Garden View, Ground Floor

  • Sleeps 4
  • 2 Queen Beds

Club Room, Club Lounge Access, Garden View (Napua)

  • 710 sq ft
  • Sleeps 4
  • 2 Queen Beds

Room, 2 Queen Beds, Roll-in Shower, Ocean View (Accessible Room)

  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

Suite, 1 Bedroom, Garden View

  • Sleeps 6
  • 1 King Bed and 1 Double Sofa Bed

Room, 2 Queen Beds, Transfer Shower, Ocean View (Accessible Room)

  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

Room, 1 King Bed with Sofa bed, Garden View, Ground Floor

  • Sleeps 6
  • 1 King Bed and 1 Double Sofa Bed

Deluxe Room, 2 Queen Beds, Transfer Shower, Ocean View (Accessible Room)

  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

Room, 1 King Bed, Accessible, Bathtub (Ocean View, Mobility)

  • Sleeps 4
  • 1 King Bed

Room, 1 King Bed, Accessible, Bathtub (Garden View, Mobility)

  • Sleeps 4
  • 1 King Bed

Room, 2 Queen Beds, Roll-in Shower, Garden View (Accessible Room)

  • 640 sq ft
  • Sleeps 4
  • 2 Queen Beds

Room, 1 King Bed with Sofa bed, Mobility Accessible, Ocean View (Napua, Accessible Room)

  • Ocean view
  • Sleeps 6
  • 1 King Bed and 1 Double Sofa Bed

Club Suite, 1 Bedroom, Club Lounge Access, Ocean View (Napua Nani)

  • 1300 sq ft
  • Ocean view
  • Sleeps 6
  • 1 King Bed and 1 Double Sofa Bed

Club Room, Club Lounge Access, Garden View (Napua)

  • 710 sq ft
  • Sleeps 6
  • 1 King Bed and 1 Double Sofa Bed

Deluxe Room, 2 Queen Beds, Transfer Shower, Garden View (Accessible Room)

  • Sleeps 4
  • 2 Queen Beds

Suite, 1 Bedroom, Ocean View (Molokini)

  • 1950 sq ft
  • Ocean view
  • Sleeps 6
  • 1 King Bed and 1 Double Sofa Bed

Deluxe Room, 2 Queen Beds, Roll-in Shower, Ocean View (Accessible Room)

  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

Deluxe Suite, 1 Bedroom, Ocean View

  • 1950 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Room, 1 King Bed with Sofa bed, Roll-in Shower, Ocean View (Accessible Room)

  • Ocean view
  • Sleeps 6
  • 1 King Bed and 1 Double Sofa Bed

Suite, 1 Bedroom, Garden View (Alii)

  • 1300 sq ft
  • Sleeps 6
  • 1 King Bed and 1 Double Sofa Bed

Similar properties

About this property

Grand Wailea Maui, A Waldorf Astoria Resort

5-star resort in Wailea
Catch some rays at the beach or spend the day relaxing at Grand Wailea Maui, A Waldorf Astoria Resort's full-service spa. Then enjoy a meal at one of the resort's 7 restaurants. Change of towels is available on request.
Grand Wailea Maui, A Waldorf Astoria Resort offers 795 air-conditioned accommodations with safes and coffee/tea makers. Rooms open to furnished lanais. Beds feature premium bedding. Televisions come with premium digital channels and pay movies. Bathrooms include separate bathtubs and showers with deep soaking bathtubs, bathrobes, designer toiletries, and complimentary toiletries.

This Kihei resort provides complimentary wireless Internet access, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices). Business-friendly amenities include desks and phones. Additionally, rooms include hair dryers and irons/ironing boards. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

9 outdoor swimming pools and 3 hot tubs are on site. In addition to a children's pool, other recreational amenities include a lazy river, a waterslide, a sauna, and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Kilolani Spa has 40 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, facials, and body wraps. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna and a steam room.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision. Guests under 18 years old are not allowed in the spa.

Spend the day at the beach and work on your tan with sun loungers (chaise longues) or relax in the shade with umbrellas. At Grand Wailea Maui, A Waldorf Astoria Resort you can cool off in one of the 9 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Dining is available at one of the resort's 7 restaurants and guests can grab coffee at the coffee shop/café. The property also has a grocery/convenience store. Guests can unwind with a drink at one of the resort's bars, which include 2 poolside bars and 2 bars/lounges. Wireless Internet access is complimentary. This luxury resort also offers a children's pool, a 24-hour fitness center, and a steam room. Onsite parking is available (surcharge), along with a car charging station.

Grand Wailea Maui, A Waldorf Astoria Resort has designated areas for smoking.

Cooked-to-order breakfasts are available for a surcharge and are served each morning between 7:00 AM and 10:00 AM.
Olivine - Overlooking the ocean, this restaurant serves lunch and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting).
Botero Lounge - This sushi bar serves dinner only. Guests can enjoy drinks at the bar. Open daily.
Humuhumunukunukuāpuaʻa - Overlooking the ocean, this seafood restaurant serves dinner only. Guests can enjoy drinks at the bar. Open daily.
Loulu - Onsite coffee shop. Open 24 hours. Open daily.
ʻIkena - This buffet restaurant serves breakfast only. Open daily.
Room service (during limited hours) is available.

Languages

English, Filipino, Japanese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Valet parking on site (USD 65 per night; includes in/out privileges)

Food and drink

  • Daily cooked-to-order breakfast available for a fee: USD 55 to 65 for adults and USD 45 to 65 for children
  • 2 bars/lounges
  • 2 poolside bars
  • 7 restaurants
  • A coffee shop/cafe
  • A swim-up bar

Restaurants on site

  • Botero Lounge
  • Humuhumunukunukuāpuaʻa
  • ʻIkena
  • Loulu
  • Olivine

Things to do

  • 18-hole adjacent golf course
  • 24-hour gym
  • 3 hot tubs
  • 9 outdoor pools
  • Air hockey
  • Arcade/game room
  • Art gallery
  • Beach yoga
  • Bicycle rentals
  • Billiards/pool table
  • Canoeing
  • Children's pool
  • Designer stores
  • Fitness classes
  • Foosball table
  • Full-service spa
  • Games
  • Kayaking
  • Lazy river
  • Paddleboard
  • Pilates classes
  • Sauna
  • Scuba diving
  • Shopping
  • Snorkeling
  • Steam room
  • Stereo
  • Waterslide

Family friendly

  • 9 outdoor pools
  • Arcade/game room
  • Children's pool
  • Grocery/convenience store
  • In-room babysitting (surcharge)
  • In-room refrigerator
  • Lazy river
  • Lifeguards on site
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 28,000 square feet of conference space
  • 7 meeting rooms
  • Business center

Outdoors

  • Beach loungers
  • Beach umbrellas
  • Garden
  • On the beach
  • Outdoor furniture
  • Pool cabanas (surcharge)
  • Pool loungers
  • Terrace
  • Vegetable garden

Full-service spa

  • 40 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Prenatal massages
  • Reflexology
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Phone accessibility kit
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 100% renewable energy
  • 9 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1991
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Humane treatment of captive wild animals
  • Lifeguards
  • Local artist showcase
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Bathrobes
  • Deep soaking bathtub
  • Designer toiletries
  • Hair dryer
  • Separate bathtub and shower
  • Towels provided

Entertainment

  • 65-inch TV with premium digital channels
  • Pay movies

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Refrigerator

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • LED lighting
  • Mobile key entry
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight
Contactless check-in available
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 30.00 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only
1 total (up to 50 lbs per pet)
Pets cannot be left unattended
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 50.0 per night
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Resort fee: USD 55 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Fitness/yoga classes
  • In-room bottled water
  • Phone calls

We have included all charges provided to us by the property.

Optional extras

  • Fee for cooked-to-order breakfast: approximately USD 55 to 65 for adults, and USD 45 to 65 for children
  • Valet parking fee: USD 65.00 per night (in/out privileges)
  • Pet fee: USD 30.00 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 50.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Tax ID - W58813782-01
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
This property uses a grey water recycling system
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for golf tee times; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests under 18 years old are not allowed in the spa, and guests under 18 years old are only allowed with adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Grand Wailea Waldorf Astoria Resort
Grand Waldorf Astoria Resort
Grand Wailea Waldorf Astoria
Grand Waldorf Astoria
Grand Wailea - a Waldorf Astoria Hotel Wailea
Grand Wailea Maui
Grand Wailea Resort Maui
Grand Wailea Hawaii
Grand Resort Wailea
Grand Wailea - A Waldorf Astoria Resort Maui
Grand Wailea A Waldorf Astoria Resort
Grand Wailea Maui Waldorf Astoria Resort
Grand Maui Waldorf Astoria Resort
Grand Wailea Maui Waldorf Astoria
Grand Maui Waldorf Astoria
Resort Grand Wailea Maui, A Waldorf Astoria Resort Kihei
Kihei Grand Wailea Maui, A Waldorf Astoria Resort Resort
Resort Grand Wailea Maui, A Waldorf Astoria Resort
Grand Wailea Maui, A Waldorf Astoria Resort Kihei
Grand Wailea A Waldorf Astoria Resort
Wailea Maui Waldorf Astoria
Wailea Maui, A Waldorf Astoria
Grand Wailea Maui, A Waldorf Astoria Resort Kihei
Grand Wailea Maui, A Waldorf Astoria Resort Resort
Grand Wailea Maui, A Waldorf Astoria Resort Resort Kihei

Grand Wailea Maui, A Waldorf Astoria Resort Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 688 out of 1002 reviews
Rating 8 - Good. 144 out of 1002 reviews
Rating 6 - Okay. 95 out of 1002 reviews
Rating 4 - Poor. 41 out of 1002 reviews
Rating 2 - Terrible. 34 out of 1002 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Shelly

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was amazing
Stayed 7 nights in Jan 2025

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone at the hotel was extremely accommodating and the property is beautiful. In particular, when I was having difficulty opening my door one afternoon, Joel from housekeeping came over and was of great help. He got an electrician to come down to replace the battery in the lock.
Stayed 1 night in Jan 2025

10/10 Excellent

Laurie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jan 2025

10/10 Excellent

Julia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jan 2025

10/10 Excellent

Dennis

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great services
Stayed 5 nights in Jan 2025

10/10 Excellent

William

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful Resort!
Stayed 5 nights in Jan 2025

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2025

8/10 Good

Abigail

Traveled with group
Liked: Cleanliness, staff & service, room comfort
Beautiful property! Very very expensive! Noisy neighbors 3 out of 5 nights!
Stayed 5 nights in Jan 2025

6/10 Okay

megan

Liked: Staff & service
Disliked: Cleanliness
Stayed 4 nights in Jan 2025

10/10 Excellent

Melinda

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful resort with amazing views of the ocean. Staff went above and beyond to make our stay memorable. Area is excellent for walking running etc. outdoor mall only minutes away with great restaurants and shopping. The Wailea area is stunning. We will be back.
Stayed 4 nights in Jan 2025

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2025

10/10 Excellent

Slava

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Jan 2025

10/10 Excellent

Arty

Liked: Cleanliness, staff & service, property conditions & facilities
Great place
Stayed 6 nights in Jan 2025

10/10 Excellent

Mark

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Jan 2025

10/10 Excellent

Carrie Grace

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful resort. We enjoyed the pools but really loved the beach. We saw 4 sea turtles while swimming and could see whales in the distance. We stayed 6 nights and had a great experience. The room was spacious and the housekeeping staff was absolutely excellent. My negatives were: the valet staff on our first night was a little rude and condescending when I tried to carry my own suitcase. At checkin I was given a map of the property but told nothing about the restaurants, spa or other amenities. There was one little grab and go place on the property but horribly over priced and not very good. We bought 2 breakfast sandwiches, one coffee and a muffin for $75. The breakfast buffet was excellent but cost $65 per person. The shops at Wailea are very close and there was a market where you could grab food but felt a bit more inconvenient.
Stayed 6 nights in Jan 2025

10/10 Excellent

Cameron

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The property itself was absolutely beautiful, extremely well maintained, and very clean. With regards to amenities, there should be more food choices on the facility. The one negative and it’s a pretty big negative that we found for this resort was the exorbitant daily resort fees and valet parking fees.
Stayed 5 nights in Jan 2025

8/10 Good

Alexandra

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2025

10/10 Excellent

Derrick, Manhattan Beach

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jan 2025

10/10 Excellent

Elizabeth

Stayed 1 night in Jan 2025

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wonderful place to get away from it all

Amazing stay at top level resort. They give you free amenities for a memorable stay. Treat you like royalty and all their staff is super friendly. Making everyone feel welcome. Would stay here again anytime.
Stayed 2 nights in Jan 2025

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Dec 2024

8/10 Good

Roman, waukesha

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Great hotel. Door lock broke twice same day making for frustrating experience waiting for engineers to fix. Staff refused to add 1 hour later check out despite hotel half full and my diamond status. All dialed in to charge for everything extra. Poor value
Stayed 5 nights in Dec 2024

6/10 Okay

SUSAN

Traveled with family
This was our second time visiting the Grand Wailea at Christmas. Our check in line was 25 minutes and greeting lacking the aloha spirit that we expected from our other visit. Last year our room was in one of the newer towers, but so far from the pool that we decided to get a closer ground floor room. Unfortunately it was very underwhelming - dusty in quite a few areas, had a dirty cleaning rag on the carpet when we arrived and a dead cockroach outside the slider door. But it was more convenient. Valet this year was an irritant, when we had a car and when we were just getting a Lyft. They do high volume which I appreciate, but the service level gave a stressed vibe rather than quality resort. There's also a huge number of large party guests that appear just to be clueless about where to stand, how to be considerate of others going in and out of the front of the hotel. The pool features are great, but chairs limited and it's a serious commitment to have chairs for the day. The pool deck is not cleaned well - sand everywhere, dirty cups from day before, band aids. Pool attendants for drink and food service were great, lobster club excellent. Guests are not encouraged to rinse off after the beach and it shows from the deck, in pool seats and cleanliness of the pool floor. The pool tiling and grout is also showing its age, which is sad for such a grant resort. The value of resort fee value is poor, they really should just adjust room prices. Location beach excellent.
Stayed 6 nights in Dec 2024

6/10 Okay

Annette

Disliked: Staff & service
Overpriced and crowded. Not a property I would visit again.
Stayed 7 nights in Dec 2024

8/10 Good

Lindsey

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Valet average at best. Hot tubs didn’t work properly. Included breakfast good but not great and redundant.
Stayed 3 nights in Dec 2024