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Four Points by Sheraton Kigali

4.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Four Points by Sheraton Kigali

Courtyard
Outdoor pool
Restaurant
Meeting facility
Restaurant

Reviews

9.2 out of 10

Wonderful

Popular amenities

  • Pet friendly
  • Pool
  • Bar
  • Breakfast available
  • Housekeeping
  • Laundry

Explore the area

Map
KN3 AVENUE, NYARUGENGE DISTRICT, Kigali
  • Union Trade Center
    14 min walk
  • Ntarama Church
    17 min walk
  • Soko
    1 min walk
  • Kigali (KGL-Kigali Intl.)
    23 min drive

Room options

View all photos for Junior Suite, 1 King Bed, View

Junior Suite, 1 King Bed | Premium bedding, minibar, in-room safe, desk

Junior Suite, 1 King Bed, View

  • 388 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Double Beds, View

Room, 2 Double Beds | Premium bedding, minibar, in-room safe, desk

Room, 2 Double Beds, View

  • 280 sq ft
  • Sleeps 3
  • 2 Double Beds

View all photos for Loft, 1 King Bed, City View

Loft, 1 King Bed, City View | Premium bedding, minibar, in-room safe, desk

Loft, 1 King Bed, City View

  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, View

Room, 1 King Bed | Premium bedding, minibar, in-room safe, desk

Room, 1 King Bed, View

  • 280 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Family Suite, 2 Bedrooms, City View

Family Suite, 2 Bedrooms, City View | Premium bedding, minibar, in-room safe, desk

Family Suite, 2 Bedrooms, City View

  • Sleeps 4
  • 2 Double Beds

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About this property

Four Points by Sheraton Kigali

4-star Kigali hotel with 2 bars/lounges
This smoke-free hotel features an outdoor pool, a restaurant, and 2 bars/lounges. Free WiFi in public areas and free self parking are also provided. Additionally, a snack bar/deli, a coffee shop/cafe, and concierge services are onsite. Housekeeping is available on request.
Four Points by Sheraton Kigali offers 154 air-conditioned accommodations with minibars and laptop-compatible safes. Beds feature premium bedding. 55-inch LCD televisions come with premium satellite channels. Bathrooms include bathtubs or showers, bathrobes, complimentary toiletries, and hair dryers.

This Kigali hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the hotel include an outdoor pool.
The hotel offers a restaurant, a coffee shop/cafe, and a snack bar/deli. Guests can unwind with a drink at one of the hotel's 2 bars/lounges. Public areas are equipped with complimentary wireless Internet access. This Kigali hotel also offers an outdoor pool, a terrace, and multilingual staff. Concierge services and wedding services can be provided. Complimentary self parking is available on site.

Four Points by Sheraton Kigali is a smoke-free property.

Buffet breakfasts are available for a surcharge and are served each morning between 6:00 AM and 10:30 AM.
The Brew Bar - This brewpub serves light fare only.
FP Social - This restaurant serves breakfast, lunch, and dinner. Open daily.
Coco Fizz - Onsite rooftop bar. Open daily.

Languages

English, French

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10:30 AM for a fee: USD 20 per person
  • 2 bars/lounges
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Coco Fizz
  • FP Social
  • The Brew Bar

Things to do

  • Outdoor pool

Family friendly

  • Free crib
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Turndown service
  • Wedding services

Outdoors

  • Garden
  • Terrace
  • Vegetable garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Grab bar near toilet
  • Transfer shower
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 1 building
  • 8 floors
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Built in 2022
  • Comprehensive recycling policy
  • No plastic coffee stirrers
  • Reception hall
  • Rooftop garden
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Hypo-allergenic bedding
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 55-inch LCD TV with premium satellite channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 21

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 100 per accommodation, per stay
Service animals are welcome, and are exempt from fees

Children and extra beds

Children are welcome
Children can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 40.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately USD 20 per person
  • Pet fee: USD 100 per accommodation, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 40.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

Property is also known as

Four Points by Sheraton Kigali Hotel
Four Points by Sheraton Kigali KIGALI
Four Points by Sheraton Kigali Hotel KIGALI

Four Points by Sheraton Kigali Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 44 out of 64 reviews" "
Rating 8 - Good. 15 out of 64 reviews" "
Rating 6 - Okay. 4 out of 64 reviews" "
Rating 4 - Poor. 1 out of 64 reviews" "
Rating 2 - Terrible. 0 out of 64 reviews" "

9.8/10

Cleanliness

9.8/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Alison

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A gem
Centrally located hotel with the most fabulous team of staff - nothing was too much trouble. Great food at the Coco Fizz pool bar and a really great city tour organised for us by Queen. We would have no hesitation in returning when and if we come back to Kigali
Stayed 3 nights in Aug 2024

10/10 Excellent

SIMON WAI HON

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are huge and in excellent condition, as I shared with one of the staff that it should be a 5-star property (and she agreed). Breakfast buffet spread was excellent too. Staff were all nice and friendly. The pool area could do a little sprucing up though. But overall, I would definitely stay here again.
Stayed 1 night in Jul 2024

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good central location. Excellent staff.
Stayed 2 nights in Aug 2024

10/10 Excellent

Sandeep

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff and management (Teddy) went above and beyond to make our stay comfortable. A small issue was handled well and surpassed our expectation. We are grateful to all the friendly and welcoming staff at this property. Thank you!
Stayed 3 nights in Aug 2024

10/10 Excellent

Daniel

Stayed 1 night in Jul 2024

10/10 Excellent

patience

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2024

10/10 Excellent

Kwame

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2024

10/10 Excellent

Kwame

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best experience
Stayed 1 night in Jul 2024

10/10 Excellent

Itziar

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Check in with Jusua was very quick and friendly he took care to expedite process since we arrived in the middle of the night and we wanted to sleep. Breakfast had a great variety and was plentiful. Staff were really nice and service was efficient. Check out was a breeze. 15 min from the airport.
Stayed 1 night in Jun 2024

8/10 Good

Timothy

Stayed 1 night in Jun 2024

10/10 Excellent

Itziar

Stayed 1 night in Jun 2024

10/10 Excellent

andrew

Stayed 1 night in Jun 2024

10/10 Excellent

Wellesley

Stayed 2 nights in Jun 2024

8/10 Good

Duncan

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very warm , breakfast was sumptous and the rooms were good .The location is very good as well .
Stayed 2 nights in May 2024

10/10 Excellent

Venkatesh

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There is lot of room to improve in Food quality and taste. Restaurants inhouse are just mediocre. I suggest they bring in some good chefs to add variety. As an Indian, I did not like any Indian inhouse cuisine. I had to order both meals from Khana Kazana
Stayed 3 nights in Apr 2024

8/10 Good

Bruce

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is very clean and staff are super nice.
Stayed 1 night in Apr 2024

10/10 Excellent

Kelsey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had an amazing stay at Four Points. The incredible staff made my stay a 10/10. Queen, especially, went out of her way to ensure I had a wonderful experience. I can’t recommend the Four Points enough and look forward to staying there again when I return to Rwanda.
Stayed 3 nights in Mar 2024

10/10 Excellent

Linda

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service was spectacular!
Stayed 7 nights in Mar 2024

10/10 Excellent

John

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024

10/10 Excellent

ANTHONY

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Reception with a smile!
The staff were so friendly and ready to help, the room super clean and food was good. Definitely i will be back.
Stayed 5 nights in Feb 2024

10/10 Excellent

Hasan

Traveled with family and small children, Business traveler
Liked: Amenities
Hotel amazing the staff will respectful , Sonia , issak etc . Chief Ayman well done bravo . Next visit will be in April . Thanks to all
Stayed 4 nights in Feb 2024

10/10 Excellent

severino

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Feb 2024

10/10 Excellent

severino

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exelente
Stayed 1 night in Feb 2024

6/10 Okay

Laura Davis

Liked: Cleanliness, amenities, property conditions & facilities
The taxi services are so expensive. The staff support the taxi services charging US prices.
Stayed 1 night in Feb 2024

10/10 Excellent

Dobbie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel to stay if you are in Kigali convenient to nearly everything.
Stayed 3 nights in Feb 2024