2/10 Terrible
Oliver, Los Angeles
Traveled with family
Dec 12, 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
As an Expedia Platinum member, I travel a lot which means that I have experienced and stayed at some particular and challenging hotels globally, but by far, not exaggerating one bit, in a non-entitled way, the WORST experience I’ve ever had was at the Palms Hotel in Key West.
The Hispanic staff who barely speak English had an arrogant and condescending tone and were highly unprofessional which triggered/motivated me to post this negative review.
Jair or Joaquin (employee gave me multiple fake names), the front desk Hispanic short male is a lawsuit waiting to happen. A person with his horribly poor customer service skills MUST NOT have contact with guests.
Diane(a), Hispanic older female, who claims to be the property manager, was just as unpleasant to deal with.
They are either untrained or culturally unfit to provide the level of customer service Americans expect in the U.S. These individuals were pompous,
presumptuous. Imagine a foreign hotel staff being arrogant towards guests. Laughable.
The “Continental” breakfast the property claims they offer is a joke. The pictures of the property/rooms are professionally and heavily edited and photoshopped.
The hotel was virtually empty, Expedia extends me late checkouts (noon), but this amateur, incompetent and inefficient foreign staff made such a big deal to honor what their business partner (Expedia) extends to me. They made my stay miserable. I hope the property owners read this review and terminate and/or train these individual
Oliver
Stayed 1 night in Dec 2024
