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The Palms Hotel

3.0 star property

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Photo gallery for The Palms Hotel

Property grounds
Free daily continental breakfast
Front of property - evening/night
Deluxe King Room (Not Pet Friendly) | Bed sheets, alarm clocks
Front of property

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Housekeeping
  • Pet friendly
  • Pool
  • Air conditioning
$173
includes taxes & fees
Aug 27 - Aug 28

Explore the area

View in a map
820 White St, Key West, FL, 33040
  • Duval Street
    ‪14 min walk‬
  • Southernmost Point
    ‪17 min walk‬
  • Mallory Square
    ‪4 min drive‬
  • Key West, FL (EYW-Key West Intl.)
    ‪7 min drive‬

Room options

View all photos for Standard Room, 2 Double Beds, Nonsmoking, Private Bathroom

Standard Room, 2 Double Beds, Nonsmoking, Private Bathroom | Bed sheets, alarm clocks

Standard Room, 2 Double Beds, Nonsmoking, Private Bathroom

9.0 out of 10
Wonderful
(27 reviews)
  • Sleeps 4
  • 2 Double Beds

View all photos for Cottage Suite 138

Cottage Suite 138 | Bed sheets, alarm clocks

Cottage Suite 138

9.4 out of 10
Exceptional
(3 reviews)
  • 2 bedrooms
  • Sleeps 5
  • 2 Queen Beds and 1 Twin Sofa Bed

View all photos for Palms Villa (Not Pet Friendly)

Palms Villa (Not Pet Friendly) | Bed sheets, alarm clocks

Palms Villa (Not Pet Friendly)

8.0 out of 10
Very good
(2 reviews)
  • Sleeps 4
  • 1 King Bed and 1 Queen Sofa Bed

View all photos for Two Queen Beds Second Floor (Not Pet Friendly)

Two Queen Beds Second Floor (Not Pet Friendly) | Bed sheets, alarm clocks

Two Queen Beds Second Floor (Not Pet Friendly)

8.2 out of 10
Very good
(10 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Junior Suite, 1 Queen Bed with Sofa bed, Non Smoking, Private Bathroom (Room 102)

Junior Suite, 1 Queen Bed with Sofa bed, Non Smoking, Private Bathroom (Room 102) | Bed sheets, alarm clocks

Junior Suite, 1 Queen Bed with Sofa bed, Non Smoking, Private Bathroom (Room 102)

8.6 out of 10
Excellent
(4 reviews)
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Sofa Bed

View all photos for Two Queen Beds Private Bathroom Across Hallway (Not Pet Friendly)

Two Queen Beds Private Bathroom Across Hallway (Not Pet Friendly) | Bed sheets, alarm clocks

Two Queen Beds Private Bathroom Across Hallway (Not Pet Friendly)

8.6 out of 10
Excellent
(7 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe King Room (Not Pet Friendly)

Deluxe King Room (Not Pet Friendly) | Bed sheets, alarm clocks

Deluxe King Room (Not Pet Friendly)

9.2 out of 10
Wonderful
(5 reviews)
  • Sleeps 3
  • 1 King Bed

View all photos for Bi-Level Suite (Not Pet Friendly)

Bi-Level Suite (Not Pet Friendly) | Bed sheets, alarm clocks

Bi-Level Suite (Not Pet Friendly)

9.4 out of 10
Exceptional
(3 reviews)
  • Sleeps 4
  • 2 Queen Beds OR 1 Twin Futon

View all photos for Standard Room, 1 Queen Bed, Non Smoking, Private Bathroom

Standard Room, 1 Queen Bed, Non Smoking, Private Bathroom | Bed sheets, alarm clocks

Standard Room, 1 Queen Bed, Non Smoking, Private Bathroom

8.2 out of 10
Very good
(37 reviews)
  • Sleeps 3
  • 1 Queen Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Private Bathroom

Standard Room, 1 King Bed, Non Smoking, Private Bathroom | Bed sheets, alarm clocks

Standard Room, 1 King Bed, Non Smoking, Private Bathroom

8.8 out of 10
Excellent
(66 reviews)
  • Sleeps 3
  • 1 King Bed

View all photos for Petite Queen Room (Not Pet Friendly)

Petite Queen Room (Not Pet Friendly) | Bed sheets, alarm clocks

Petite Queen Room (Not Pet Friendly)

8.4 out of 10
Very good
(6 reviews)
  • Sleeps 2
  • 1 Double Bed

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3.9 out of 5, Good, 1,561 reviews
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About this property

The Palms Hotel

3-star guest house in Old Town Key West
Along with an outdoor pool, this guesthouse has a bar/lounge and a poolside bar. Free continental breakfast and free WiFi in public areas are also provided. Additionally, coffee/tea in a common area, a microwave in a common area, and concierge services are onsite.
The Palms Hotel offers 32 air-conditioned accommodations with complimentary toiletries and ceiling fans. Flat-screen televisions come with cable channels. Housekeeping is provided daily.
Recreational amenities at the guesthouse include an outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can unwind with a drink at one of the guesthouse's bars, which include a poolside bar and a bar/lounge. Guests can enjoy a complimentary breakfast each morning. A computer station is located on site and wireless Internet access is complimentary.

This Victorian guesthouse also offers an outdoor pool, barbecue grills, and multilingual staff.

A complimentary continental breakfast is served each morning between 8 AM and 10:30 AM.
Papa Jack's Tiki Bar - Onsite bar.

Languages

English, Spanish

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • Free offsite parking
  • Street parking available
  • Limited onsite parking

Food and drink

  • Free continental breakfast available daily 8:00 AM to 10:30 AM
  • A bar/lounge
  • A poolside bar
  • Coffee and tea in common areas

Restaurants on site

  • Papa Jack's Tiki Bar

Things to do

  • Bicycle rentals
  • Outdoor pool

Family friendly

  • Mini-fridge
  • Outdoor pool

Conveniences

  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk
  • Shared microwave

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Computer station

Outdoors

  • Barbecue grill
  • Garden
  • Picnic area
  • Pool loungers
  • Pool umbrellas

Accessibility

  • No elevator

More

  • 2 floors
  • 4 buildings
  • Smoking not allowed
  • Victorian architecture

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Mini-fridge

More

  • Air conditioning
  • Ceiling fan

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 9:00 PM
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM

Special check-in instructions

The front desk is open daily from 8:30 AM - 9:00 PM
Front desk staffed during limited hours

Access methods

Front desk (limited hours)

Pets

Pets allowed for an extra charge of USD 45 per pet (varies based on length of stay)
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total (up to 100 lbs per pet)
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Spring Break deposit: USD 150.00 per stay for guests under 25 years old staying between 01 February - 16 April

We have included all charges provided to us by the property.

Optional extras

  • Pet fee: USD 45 per pet (varies based on length of stay)
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher and a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators
Pool access available from 8:00 AM to 10:00 PM
Only registered guests are allowed in the guestrooms

Property is also known as

Palms Hotel Key West
Palms Key West
Palms Hotel Key West
The Palms Hotel- Key West Hotel Key West
The Palms Hotel Key West
The Palms Hotel Guesthouse
The Palms Hotel Guesthouse Key West

The Palms Hotel Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 566 out of 1002 reviews
Rating 8 - Good. 262 out of 1002 reviews
Rating 6 - Okay. 104 out of 1002 reviews
Rating 4 - Poor. 45 out of 1002 reviews
Rating 2 - Terrible. 25 out of 1002 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Kathy, Strongsville

Traveled with partner
Liked: Cleanliness
Rooms were very small, parking was a challenge. No onsite dining Never saw the tiki bar open.
Stayed 3 nights in May 2025

10/10 Excellent

Belinda

Liked: Cleanliness, staff & service, property conditions & facilities
Loved that it was in old historical building Staff person at desk was very helpful!
Stayed 1 night in May 2025

10/10 Excellent

Elizabeth

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The property looked just like the pictures, super cute and the staff was very nice. We rented bikes from them and they were perfect for riding to old town and all around!! The bed was super comfortable and parking wasn't an issue. We got a spot right in front of the property. Will stay there again next vacation.
Stayed 1 night in May 2025

10/10 Excellent

Kathy

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice
Stayed 1 night in May 2025

6/10 Okay

Gal

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
for the price, shower was tiny, breakfast was cheap and outside...
Stayed 1 night in May 2025

10/10 Excellent

Amber

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff bartender was amazing
Stayed 1 night in May 2025

10/10 Excellent

Cheryl

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Stay

Check in was seamless. One flight up of stairs to room; no elevator. It was a quiet area. The hotel pool was nice.
Stayed 4 nights in May 2025

8/10 Good

Michael

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2025

6/10 Okay

Susan

Traveled with family
Disliked: Property conditions & facilities
I liked the retro look of the hotel, but it is in serious need of maintenance. Floors were cracked in the room. Things looked worn out. The property was not convenient to public transportation.
Stayed 2 nights in May 2025

8/10 Good

Richard

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Key West hotels are converted private homes that have been renovated into hotels. Price is right on these. Parking is tight so don’t drive your F150 extended cab, like I did.
Stayed 1 night in Apr 2025

6/10 Okay

David

Traveled with family
Liked: Staff & service
Not one of the better hotels I’ve stayed at in Key West. But did the job
Stayed 2 nights in May 2025

10/10 Excellent

Peggy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All
Stayed 1 night in May 2025

10/10 Excellent

Ken

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Classic charm, quiet street, multiple areas to relax, friendly staff, well maintained, veranda outside room with view of pool an enjoyable plus!
Stayed 1 night in May 2025

10/10 Excellent

Robert M

Stayed 1 night in May 2025

10/10 Excellent

SIGRYD

Liked: Cleanliness, staff & service, property conditions & facilities
Clean property
Stayed 1 night in Mar 2025

10/10 Excellent

Geraldine

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2025

8/10 Good

Thekla

Traveled with partner
Liked: Cleanliness, staff & service
Quaint motel with a nice "Key West" vibe, a pleasant 20 minute walk to Duval St. Expected smaller room with little stand shower that was clean and just what we needed to crash in after a full day in the sun. Simple continential breakfast with many options provided daily along with a filtered water machine available 24hrs to refill your water bottle. Clean refreshing pool. Staff keep to themselves but answered questions if necessary. Check in and out was seamless. Mix of families and couples staying during our 4 day visit.
Stayed 5 nights in Apr 2025

10/10 Excellent

Doris

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

COLLEEN

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

great stay

super cute boutique old school key west hotel. great neighborhood with a few cute restaurants and a little stroll to Duval. Front desk employees were very nice. Definitely would stay again
Stayed 1 night in Apr 2025

10/10 Excellent

Pe

Stayed 2 nights in Apr 2025

2/10 Terrible

Miguel

Disliked: Cleanliness
Bad
Stayed 1 night in Apr 2025

10/10 Excellent

Vitalijus

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2025

10/10 Excellent

Marie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Old key west

Very charming room
Stayed 2 nights in Apr 2025

10/10 Excellent

Jan

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice stay!
Stayed 1 night in Apr 2025

8/10 Good

Stefan

Liked: Cleanliness, staff & service, property conditions & facilities
The Palms hotel was a unique experience from the traditional stay at a hotel. Its Victorian style appearance and cozy rooms enhanced the atmosphere. Their Continental breakfast was a suprise as they offered pool side dining and made great use of the space to offer a wider variety of options compared to a lot of big hotel chains. I can see myself staying here again the next time I visit the Keys.
Stayed 1 night in Apr 2025